AIM-CUE unity express fails to update version 7.1.7 in Router 2821

Question

Hi,
We are having a problems to upgrade to version 7.1.7.
Initially the module only started with the bootloader mode, to fix this failure we decided to upgrade to the latest version.
download the necessary files to perform the upgrade through boothelper:
• cue-installer.nmx.7.1.7
• cue-vm-k9.nmx.7.1.7.pkg
• cue-vm-full-k9.nmx.7.1.7.prt1
• cue-vm-installer-k9.nmx.7.1.7.prt1
• cue-vm-langpack.nmx.7.1.7.prt1
after the procedure was performed as indicated by the Cisco documentation. when I select the language version
Language Selection Menu:
# Selected SKU Language Name (version)
1 PTB CUE Voicemail Brazilian Portuguese (7.1.1.0)
2 RUS CUE Voicemail Russian (7.1.1.0)
3 DEU CUE Voicemail German (7.1.1.0)
4 NLD CUE Voicemail Dutch (7.1.1.0)
5 FRC CUE Voicemail Canadian French (7.1.1.0)
6 KOR CUE Voicemail Korean (7.1.1.0)
7 CHS CUE Voicemail Mandarin Chinese (7.1.1.0)
8 ESO CUE Voicemail Latin American Spanish (7.1.1.0)
9 ITA CUE Voicemail Italian (7.1.1.0)
10 ESM CUE Voicemail Mexican Spanish (7.1.1.0)
11 ESP CUE Voicemail European Spanish (7.1.1.0)
12 TUR CUE Voicemail Turkish (7.1.1.0)
13 ENG CUE Voicemail UK English (7.1.1.0)
14 ARA CUE Voicemail Arabic (7.1.1.0)
15 SVE CUE Voicemail Swedish (7.1.1.0)
16 FRA CUE Voicemail European French (7.1.1.0)
17 DAN CUE Voicemail Danish (7.1.1.0)
18 JPN CUE Voicemail Japanese (7.1.1.0)
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
gives the following error:
Language Installation Menu:
#  Selected   SKU     Language Name (version)
1            ITA     CUE Voicemail Italian (7.1.7)
2            ESP     CUE Voicemail European Spanish (7.1.7)
3            ENU     CUE Voicemail US English (7.1.7)
4            FRA     CUE Voicemail European French (7.1.7)
5            ESO     CUE Voicemail Latin American Spanish (7.1.7)
6            ESM     CUE Voicemail Mexican Spanish (7.1.7)
7            ARA     CUE Voicemail Arabic (7.1.7)
8            NLD     CUE Voicemail Dutch (7.1.7)
9            SVE     CUE Voicemail Swedish (7.1.7)
10            NOR     CUE Voicemail Norwegian (7.1.7)
11            FRC     CUE Voicemail Canadian French (7.1.7)
12            PTG     CUE Voicemail Portuguese (7.1.7)
13            TUR     CUE Voicemail Turkish (7.1.7)
14            HUN     CUE Voicemail Hungarian (7.1.7)
15      *     ENG     CUE Voicemail UK English (7.1.7)
16            DEU     CUE Voicemail German (7.1.7)
17            DAN     CUE Voicemail Danish (7.1.7)
18            PTB     CUE Voicemail Brazilian Portuguese (7.1.7)
19            KOR     CUE Voicemail Korean (7.1.7)
20            CHS     CUE Voicemail Mandarin Chinese (7.1.7)
21            JPN     CUE Voicemail Japanese (7.1.7)
22            RUS     CUE Voicemail Russian (7.1.7)
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
Enter Command:x
ui_install scripts executed successfully.
Starting payload download
File transfer error during download.
Curl error code 19 : Payload file is missing
Error encountered while downloading payload(s)
Unable to install. Please try again
Please select from the following
1     Install software
2     Reload module
3     Disk cleanup
4     Install License(s)
(Type '?' at any time for help)
Any ideas what could be causing this sort of behaviour?, be hardware problems?
Thanks
Mr.X

Answer 1

hi, still have not solved the problem and nobody has answered the question in this forum