"AIM error. An AIM service error occurred. Error: Serv:RequestTimeout" wha?

i got this message,"AIM error. An AIM service error occurred. Error: Serv:RequestTimeout" and it happens every time i try and IM someone. anyone have any idea why? also...im new to ichat -- and am used to AIM. don't really understand it...therefore right now...don't like it. but im sure once i get the hang of it, i will...

Go to the iChat Menu > Preferences > Accounts > Server Settings and whilst Logged out of AIM change the port to 443 and then Log in to AIM.
10:22 PM Wednesday; August 6, 2008

Similar Messages

Aim An AIM service error occurred. Error: Serv:RequestTimeout

When using Aim in ichat there is a common error that occurs every 2 -3 minutes
the message that it gives me is
An AIM service error occurred. Error: Serv:RequestTimeout
Anyone help please
Thankyou
email:
[email protected]

And just about a month later this issue comes up again. It seems that time is the only real answer to fixing this issue. I tried a combination of solutions last night and when I woke up this morning, I launched iChat...it flickered (like it does before it says you have logged in too many times too quickly) and I immediately quit the app.
Started up Adium, works like a charm.
Opened ichat about a half hour later, and started flickering again..what gives
Message was edited by: xryancx

"An AIM service error occurred. Error: Serv:RequestTimeout" - Please help.

So I've been having the dreaded
"An AIM service error occurred.
Error: Serv:RequestTimeout"
pretty much ever since I got my MacBook Pro a year ago. Up until recently, it only popped up maybe once a month. But now it's gotten to the point where I get the error message within 5-10 minutes of a chad starting with someone else. I have tried changing the port and whatnot, but I still get the same error message. I have gone through pages of similar topic forums, but no solution has fixed my problem.
Does anyone have any advice?
P.S. I tried switching to Adium. I hate it.

Shut down the computer any router and modem.
Repower the Modem and wait until it says it is Ready.
Then any Router and wait again.
Lastly power up the computer.
Also check that any DNS servers listed in the modem or router set up pages are copied across to the Mac > System Preferences > Network (Maybe advanced button > DNS tab).
8:43 PM Monday; August 17, 2009
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Ok seriously, this whole "Error: Serv:RequestTimeout" is ridiculous!

What is the deal with this?!? Sometimes (very rarley) iChat seems to work ok, but most of the time whenever I'm trying to chat with somebody, I'm able to send my message, but instead of receiving their message, I get these annoying pop ups that tell me "An AIM service error occurred. Error: Serv:RequestTimeout".
I've read about others having this problem, and I've done the whole Port 443 thing, I've tried forwarding ports on my router, I've tried erasing and re-installing OS X (because I'm always having other issues, with sites like youtube - don't get me started), but nothing is working.
Does anybody have any other solutions besides the ones that have already been stated that might work? This is getting old. Oh and btw, none of these problems were happening when I first got my MacBook (in January) and things were working perfectly for almost 2 months. So this is pretty recent, like the last two weeks or so.

Hi! ok.......i'll do my best. but it's word for word the same problem as junlee. When chatting, "Error:Serv:RequestTimeout" appears and interrupts my connection. only happens at home.
I'm with Comcast and I have the WCG200-CC router
Mac Firewall status:
set to Allow all incoming connections
Quicktime Streaming setting:
I followed your advice and Set System Preferences > Quicktime > Streaming to 1.5 and Restart iChat. Then set iChat menu > Preferences > Video section > Bandwidth Drop down to 500kbps
Network Settings ((USing DHCP or other)
If Using DHCP what device is being the DHCP server.
Linksys WCG200-CC wireless router, using via Airport
Using DHCP
IPv4 Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Router: 192.168.0.1
Configure IPv6: Automatically
How many devices (modem snd routers) are involved in Connecting to the internet.
my husband's PC, Gateway running XP Pro, my MacBook Pro, Wii
Whether you use Parallels on an Intel Mac
don't think so - i thought parallels went out with ancient history! ha ha
Methods of opening ports in modem and/or router.
no clue on that one
Is Internet Sahring On ?
no
What Logi in port is iChat Using.
switched to 443, have tried 80 and the default
What ISP are we talking about ?
Comcast
What have you tried to get around any issues ?
set at 443
deleted com.apple.ichat.AIM.plist and restarted iChat
MANY TIMES
all was well with Tiger. the moment i upgraded, hit and miss errors. i'm bounced off my own router about every 5 minutes or so. but on some days, no worries. extremely annoying and interrupts my workflow when discussing things via chat.
i found ONE piece of information saying that Leopard has major problems with G routers which i learned mine is and that only N routers running at 5 Ghz work.
so, that's what i know. i can't switch from Comcast.
any thoughts?
thanks in advance. you are always SO helpful! helped me 3 years ago!!!

Error: Serv:RequestTimeout

iChat shows all of my AIM buddies as offline and when I go to instant message one of them I get the following error after a few minutes: Error: Serv:RequestTimeout.
I was able to sign on iChat about an hour ago so I am unsure as to why this is happening? Any help is appreciated.

ya, you did the right thing... what you really need to do is switch to port 443, and turn ssl on... otherwise, it would go right back to 5109...

An AIM service error occurred. Error: Serv:RequestTimeout

basically what title says, i send an im to a friend and this is what pops up
did the port changing didnt work
did the deleting aim.plist thingy didnt work
dont know where to go
ichat4.0.8

Hi,
So, now you have tried it with SSL on and Off and on Port 443 as well as port 5190.
You have tried deleting your screen Name from ichat and Re-adding it.
You have tried deleting the .plist
Have you tried restarting the computer ?
6:57 PM Monday; March 21, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

An AIM service error occurred, but where to Log-Out ?

Here's a real basic question, due to be a head-slapping "of course !" ( I hope )
I just got Leopard last Sat, my brother Jim tonight, and he suggested an iChat so he could show me what was different on a big ol' MacPro.
There was a lot that mystified us about iChat on Tiger, let alone it's beefed-up Leopard incarnation, so I looked into it and got enough of the "An AIM service error occurred. Error: Serv:RequestTimeout " that I googled it and found this thread from right here on Apple Discussons : http://74.125.95.104/search?q=cache:H2ojIfDVIDoJ:discussions.apple.com/thread.js pa%3FthreadID%3D1208110An+AIM+service+error+occurred.+Error:Serv:RequestTimeout&hl=en&ct=clnk&cd=1&gl=us&client=safari
So many flummoxed by the same deal. But here's my problem & where I'm stupidly stuck :
To follow the suggestion & change server-ports, one must log out, but aside from Log-In being greyed out, I can find nowhere *to log out !* !!
It's one a' those really annoying Catch-22's too.
I have to log out to change the server-port, but can I change the port when logged-out ??
And where the *@#% is the log out option ?!
Heh-heh ( help )
( thanks )

Thanks Tony,
This time I went in, clicked in accounts from .mac to MoblieMe ( all I have is .mac and Bonjour . . . no AIM, which I thought I did ! ), but I decided MobileMe was likely not so "stable" and I switched it back to .mac. I checked Server Settings and I wasn't greyed out.
I switched it to 443, pioked around a bit, and now I am greyed out again !
I am also completely confused, if it ain't obvious !
but thanks again !

An AIM service error occurred. The server message was: Serv:

An AIM service error occurred. The server message was: Serv:RequestTimeout
What do I do,
I try to msg some people and this is what I get, I opened some ports, I still get the message though!
Anyone else?

Hi Dan,
I've used iChat in the recent past with no problems. Nothing had changed in my environment and I confirmed that with my ISP. Just recently I've been getting the AIM problem were it say no response for 10sec and then the session ends. Was using a cannon camera when the problem started so I bought an iSight and am still having the same issue.
I use it to talk to my son and his wife. We both use Comcast cable, we both have new iMac's.

AIM service error wont allow me to stay connected

An AIM service error occurred. The server message was: Serv:RequestTimeout.. It tells me this when i try to talk to someone.. It tells other people i am available and they instant message me but i dont recieve them.. I need help, this is a brand new macbook and will not allow me to stay connected to aim!

Hello,
To change the channels that the NetGear router is pushing the signal over, do the following:
Log into http://192.168.0.1 username: admin, password: password (this is the default unless you changed it, which I'd recommend for security anyway).
Go to wireless settings
Go to channel
Change it to something like "11" which seems to work best for me (although it can really depend with wireless interference in your area, other WiFi networks, cordless phones, microwaves, etc).
Go to the bottom and click save and then log out.
It could be possible that your wireless router is susceptible to wireless interference because of the channel it's communicating on and thus dropping your internet connection, thus causing AIM to disconnect.

AIM service error

I am trying to use iChat. When I do, I am able to send an IM to someone, but when they send an IM back, I get the following error message:
AIM error:
An AIM service error occurred. The server message was: Serv:RequestTimeout
and I am unable to view the IM from the other person.
iMac Mac OS X (10.4.8)

There have been issues with both @Mac.com screen names and the new Mobile me names that end @me.com
This has been because the change over has not been as smooth as Apple would have wished.
The AIM server have to check with these Lists to verify the Screen name and Password but the Apple end has had problems.
What it pays to do at present for a @me.com account is add it as if it is an AIM type name and type the whole ID including the suffix.
Some people have reported that this also works for @mac.com names
At this screen and Adding an Account in iChat > Preferences > Accounts and using the Plus Button....
Enter it like this ...
9:16 PM Wednesday; July 30, 2008

"An AIM service error" message

Whenever I try and sent an IM in iChat AV 3.1.8 I get the following message:
An AIM service error occurred. The server message was: Serv:RequestTimeout
I'm using iChat on 2 different macs and get the same message on both. I am able to receive IM's and there are 2 people on my buddy list that I can actually get an IM through to.
Any suggestions would help.
Thnx
GaryGart
PowerMac G5/PawerBook G4 Mac OS X (10.4.9)
PowerMac G5/PawerBook G4 Mac OS X (10.4.9)

Looking further.
Open iChat
Go to Preferences > Accounts
Make sure you are Logged out of AIM (Buddy list with no Buddies - done in the iChat Menu)
IN the Server Settings tab is the Server listed as login.oscar.aol.com ?
You have changed the port to 443 yes ?
You should have both iChat/computers set to Allow Multiple Logins for that AIM/@mac account.
The Password for your AIM or @Mac account used with iChat should be 16 characters or less.
It should also only be numbers or letters.
To start at the beginning.
1) iChat can login and show your Buddies ?
It is after this when trying to Text chat of any sort that you have problems ?
2) Do you have problems with A/V Chats ?
3) Have you ever tried a deletion of the preferences file com.apple.ichat.AIM.plist ?
4) Did you go through the Start up Screens like this ?
http://www.siriusaddict.com/ichat.html
5) Tell me how you have Added Buddies ?
Did it match the iChat 3 way http://www.ralphjohnsuk.dsl.pipex.com/page6.html ?
8:35 PM Sunday; May 20, 2007

INSTALLED ITUNES AND THE ERROR-MAPI WAS UNABLE TO LOAD THE INFORMATION SERVICE APLZOD-OCCURS. WHAT DO I DO.

INSTALLED ITUNES AND THE ERROR-MAPI WAS UNABLE TO LOAD THE INFORMATION SERVICE APLZOD-OCCURS. WHAT DO I DO.

Is this on a Windows XP, Vista or 7 system?

"RABAX" occurs on server side error while testing asynchoronous web service

I got error while testing asynchronous web service in WS navigator. I have created asynchronouse web service using RFC. Then I configured it in SOAMANAGER. When I tested it, got error "RABAX occurs on server side". Also I got dump in ST22. It is 'UNCHAUGHT_EXCEPTION - CX_SOAP_SEQ_SCD_ERROR'.
I have tested for synchronous web service it works fine. I found a difference in both web service WSDL file for below parameters value -
commit
blocking
transaction
wsrm
I tried different way .. but no solution .. Plz suggest if someone have any idea.....Its very helpfull....

your problem:
Missing class: oracle.tip.adapter.jms.JmsManagedConnectionFactory
Dependent class: oracle.tip.adapter.fw.wsdl.WSDLUtils
Loader: oracle.bpel.common:10.1.3
Code-Source: /oraclesoa/oraclesoa/product/10.1.3.1/OracleAS_1/bpel/lib/orabpel.jar
Configuration: <code-source> in /oraclesoa/oraclesoa/product/10.1.3.1/OracleAS_1/j2ee/home/config/server.xml
It happens when server is custom installed, try to reinstall it as full version and problem should disappear otherwise your need another full installation to retrieve and replace orabpel.jar file from (or maybe more)

"An unknown service exception occurred" error when attempting to change Microsoft account

I am trying to change the e-mail address of my Microsoft account I use to access MSDN. On the “My Account” page I select the “Change Microsoft Account for this subscription” link and enter the temporary passphrase
as prompted. After I hit 'next' I receive the following error:
“An unknown service exception occurred. Please try again or contact customer support with the following reference id.
Reference Id:
1999706587
This error has been logged with the reference number noted above. Please use this reference number if you contact support.”
The Reference Id changes with each subsequent attempt.

Uberstomping,
I recommend you contact MS Partner Support about this issue. You can reach them by visiting
http://MSPartner.microsoft.com and then clicking "Support". Since this is an account specific issue, you'll need some individual help to resolve that should not be handled publicly.
Thanks,
Mike
MSDN and TechNet Subscriptions Support
Did Microsoft call you out of the blue about your computer?
No, they didn't.

Web-Ticket service returns: (500) Internal Server Error

I get Internal server errors when I try to get something from the server. This is what I get from the "Test-CSAddressBookService":
PS C:\Users\testuser> Test-CsAddressBookService -TargetFqdn wak-lync.testdomain.com -UserCredential testdomain\testuser -UserSipAddress "sip:[email protected]" -verbose
VERBOSE: Workflow Instance Id 42f8f454-5d02-48b2-8b8e-4ecaf6dba5e0, started.
Connecting to web service : https://wak-lync.testdomain.com:443/WebTicket/WebTicketService.svc
Using IWA authentication
Successfully created connection proxy and website bindings
Requesting new web ticket
Sending Web-Ticket Request: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://docs.oasis-open.org/ws-sx/ws-trust/200512/RST/Issue</Action>
</s:Header>
<s:Body>
<RequestSecurityToken xmlns="http://docs.oasis-open.org/ws-sx/ws-trust/200512">
<TokenType>http://docs.oasis-open.org/wss/oasis-wss-saml-token-profile-1.1#SAMLV1.1</TokenType>
<RequestType>http://schemas.xmlsoap.org/ws/2005/02/trust/Issue</RequestType>
<AppliesTo xmlns="http://schemas.xmlsoap.org/ws/2004/09/policy">
<EndpointReference xmlns="http://www.w3.org/2005/08/addressing">
<Address>https://wak-lync.testdomain.com/WebTicket/WebTicketService.svc</Address>
</EndpointReference>
</AppliesTo>
<Entropy>
<BinarySecret>BMLGyAK9H+6w1rrdFY+I2oSy39FMyfy86/WwJoTK0nE=</BinarySecret>
</Entropy>
<KeyType>http://docs.oasis-open.org/ws-sx/ws-trust/200512/SymmetricKey</KeyType>
</RequestSecurityToken>
</s:Body>
</s:Envelope>
ERROR communicating with GetWebTicket() service System.ServiceModel.ProtocolException: The content type text/html of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were:
'<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
'. ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory, WebException responseException, ChannelBinding channelBinding)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Rtc.Internal.WebTicketService.IWebTicketService.IssueToken(Message request)
at Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
TargetUri : https://wak-lync.testdomain.com:443/abs/handler
TargetFqdn : wak-lync.testdomain.com
Result : Failure
Latency : 00:00:00
Error : ERROR - No response received for Web-Ticket service.
Inner Exception:The content type text/html of the response message
does not match the content type of the binding (text/xml; charset
=utf-8). If using a custom encoder, be sure that the IsContentType
Supported method is implemented properly. The first 1024 bytes of
the response were: '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 S
trict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-88
59-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
Inner Exception:The remote server returned an error: (500) Interna
l Server Error.
Diagnosis :
VERBOSE: 'Register' activity started.
Sending Registration request:
Target Fqdn = wak-lync.testdomain.com
User Sip Address = sip:[email protected]
Registrar Port = No Port is provided..
Auth Type 'IWA' is selected.
Registration Request hit against sip/WAK-LYNC.testdomain.com
'Register' activity completed in '0.3157031' secs.
'ReadUriFromInBandProvisioningDataActivity' activity started.
'ReadUriFromInBandProvisioningDataActivity' activity completed in '0.0002991' secs.
'UnRegisterActivity' activity started.
'UnRegisterActivity' activity completed in '0.0102002' secs.
'STActivity' activity started.
Trying to get web ticket.
Web Service url :
https://wak-lync.testdomain.com:443/WebTicket/WebTicketService.svc
Using NTLM\Kerb auth.
Could not get a web ticket
CHECK:
- Web service url is valid and the web services are functional
- If using PhoneNo\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos auth, make sure you provided valid credentials
An exception 'ERROR - No response received for Web-Ticket service.' occurred
during Workflow Microsoft.Rtc.SyntheticTransactions.Workflows.STAbsWorkflow
execution.
Exception Call Stack: at
Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
at
Microsoft.Rtc.SyntheticTransactions.Activities.GetWebTicketActivity.InternalExe
cute(ActivityExecutionContext executionContext)
at
Microsoft.Rtc.SyntheticTransactions.Activities.STActivity.Execute(ActivityExecu
tionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity,
ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.CompositeActivityExecutor`1.Execute(T
activity, ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(Activity
activity, ActivityExecutionContext executionContext)
at
System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRunti
me workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
Server stack trace:
at
System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(
HttpWebRequest request, HttpWebResponse response, HttpChannelFactory factory,
WebException responseException, ChannelBinding channelBinding)
at
System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelR
equest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message,
TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message
message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean
oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan
timeout)
at
System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessa
ge methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage
message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage
reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
msgData, Int32 type)
at
Microsoft.Rtc.Internal.WebTicketService.IWebTicketService.IssueToken(Message
request)
at Microsoft.Rtc.SyntheticTransactions.WebServicesHelper.GetWebTicket()
VERBOSE: Workflow Instance Id 42f8f454-5d02-48b2-8b8e-4ecaf6dba5e0, completed.
VERBOSE: Workflow Execution Time (sec): 0.481
When I look at the server I see the following in the log:
2012-07-10 15:02:09 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\g01 10.10.20.115 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 218
2012-07-10 15:02:09 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\g01 10.10.20.115 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 0
2012-07-10 15:02:12 10.128.1.16 POST /WebTicket/WebTicketService.svc/cert - 443 TESTDOMAIN\e01 10.10.30.105 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 15
2012-07-10 15:02:12 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\e01 10.10.30.105 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 0
2012-07-10 15:02:15 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 46
2012-07-10 15:02:15 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 202
2012-07-10 15:02:18 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\g02 10.10.11.53 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 31
2012-07-10 15:02:18 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\g02 10.10.11.53 OC/4.0.7577.0+(Microsoft+Lync+2010) 500 0 0 202
2012-07-10 15:02:18 10.128.1.16 POST /WebTicket/WebTicketService.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 46
2012-07-10 15:02:18 10.128.1.16 POST /groupexpansion/service.svc - 443 TESTDOMAIN\k01 10.10.20.59 OC/4.0.7577.4098+(Microsoft+Lync+2010) 500 0 0 218
So I see it is not only a address book issue, though it is the first visible hint you get about it. I also get the Password request window for "Retrieving Response Groups" after the log in.
I looked at similar issues, but what I found was mainly Kerberos issues, but that is not the case here, the user is able to access the folders.

Hi,
Try the way the following thread mentioned:
http://social.technet.microsoft.com/Forums/en-US/ocsaddressbook/thread/83106a88-7b38-49cc-b62d-52867a99bfd1
Regards,
Lisa

"AIM error. An AIM service error occurred. Error: Serv:RequestTimeout" wha?

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