AIM ichat will not sign in on Mac book pro/Lion. It always says error..?

mac book pros on lion will not sign in to ichat using a AIM. My computer was took to the genius bar and it could not be logged into ichat. everything was tried. they said it was probably a bug so can apple please fix it in the next update? thanks.

Hi TMSlattery,
Thanks for using Apple Support Communities.  Based on the description of the issue, it sounds like your computer isn't able to reach the Mac App Store (iTunes Store) or iCloud servers.  I would recommend the troubleshooting here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Cheers,
- Ari

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