AiO app cannot find printer

Although ePrint connects happily to my wireless Photosmart printer, the All in One app is completely unable to discover it. Please advise how I move forwards.....L

Hello RASb,
Welcome to the HP Support forums.  I gather that HP’s AiO app on your mobile device is not “seeing” the printer.
To better assist you, would you please provide some additional information:
What make/model/product number of HP printer do you have? Guide to finding your product number
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer (Windows 7, Mac 10.8, or Windows 8, etc)?
Are you using an Android or Apple mobile device?
Is the mobile device connected to the same network that the printer is connected to?
Have you downloaded and installed the HP ePrint app?  If yes, is it able to see the printer?
Have you customized the printer’s ePrint email address?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • Hp AIO app trouble finding printer.

    I recently downloaded HP AIO app for Apple device wireless printing my printer HP photo Smart C1580 is connected by ethernet to the router for some unknown reason this app does not seem to be finding my printer. Is there a answer to this?
    This question was solved.
    View Solution.

    Hi Sherman1,
    Welcome to the HP Support Forums. I gather that you would to know if the HP All-in-One Printer Remote app supports the Photosmart C5180 printer (from your other post I realized that C1580 was a typo).
    Your printer is not one of the one supported by the HP mobile apps. I have included the HP Printers and Supported Mobile Printing Solutions document for reference.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Trying to add HP Photosmart C4280 via airport express. "Add Printer" correctly finds printer as Bonjour kind but "add Printer" cannot find printer software from Apple

    trying to add HP Photosmart C4280 via airport express. "Add Printer" correctly finds printer as Bonjour kind but "add Printer" cannot find printer software from Apple (although it says that the software is available from Apple)

    Rfh723-
    You are technically way ahead of me, so I can't argue with what you did.
    How about an even simpler WiFi network consisting of only the AirPort connected by an Ethernet cable to the printer?  If the iPad still can't find the printer when connected to this network, then something is broken!
    (Also try a different Ethernet cable.)
    Fred

  • My printer is listed, but the hp app cannot find my printer....hp office jet pro 8500a... iPad

    All the other apps on my iPad can find my printer on the network. The hp ipad print Scan app cannot.
    This question was solved.
    View Solution.

    Alright.  I want to make sure I have everything correct, then I want to do some research to find out exactly what can be done to get this fixed.  You have an 8500a and are trying to scan using the HP Printer Control app on an iPad.  Everything is up-to-date and has been power cycled (turned off and on), but the iPad still cannot find the 8500a to scan with using the HP Printer Control app.  Is that correct?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Sky+ android app cannot find Sky HD box

    Can anyone help?  Since switching to BT and using the Home Hub 3 my Sky+ app on my android tablet cannot find my Sky HD box on my network.  The Sky HD box has a wired connection (via a switch and Home Plug).  The tablet obviously connects wirelessly.  Sky Tech Support cannot offer any solution.  The Zeebox app running on the same tablet can connect and switch channels reliably so it is not a physical connection problem.  Very frustrating......

    Same problem with my iPad, using a Home hub 3. I have also noticed that after time my Airplay printer cannot be found. Only solutions I have found are I) to reset the Sky box internet connection(works sometimes) or ii) reboot the router ( seems to consistently work). Very frustrating and given it is happening with two different pieces of kit, clearly a router problem.

  • Weblogic 8.1 error  on deploying web app - Cannot find taglib declaration

    I am using netbeans 6.5.1. The java EE Version is configured to J2EE 1.3 and JDK version is 1.4.2 for the project.
    The application server is WebLogic 8.1.
    On deploying get the error "ServletContext(id=18276115,name=WebApplication3,context-path=/)]: Deployment descriptor "jar:file:<file path>/.wlnotdelete/extract/EdcSrv1_WebApplication3_WebApplication3/jarfiles/WEB-INF/lib/standard.jar!/META-INF/c.tld" is malformed. Check against the DTD: cvc-elt.1: Cannot find the declaration of element 'taglib'. (line 6, column 19)"
    The same error is repeated for x.tld, fn.tld, fmt.tld, scriptfree.tld, sql.ltd
    Checked web.xml file and does not have any taglib tags.
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">
    <web-app>
        <context-param>
            <param-name>javax.faces.STATE_SAVING_METHOD</param-name>
            <param-value>client</param-value>
        </context-param> ....will post the entire file if required.
    do i need to manually add the taglib tags?
    Any suggestions?
    Thanks.

    I am using netbeans 6.5.1. The java EE Version is configured to J2EE 1.3 and JDK version is 1.4.2 for the project.
    The application server is WebLogic 8.1.
    On deploying get the error "ServletContext(id=18276115,name=WebApplication3,context-path=/)]: Deployment descriptor "jar:file:<file path>/.wlnotdelete/extract/EdcSrv1_WebApplication3_WebApplication3/jarfiles/WEB-INF/lib/standard.jar!/META-INF/c.tld" is malformed. Check against the DTD: cvc-elt.1: Cannot find the declaration of element 'taglib'. (line 6, column 19)"
    The same error is repeated for x.tld, fn.tld, fmt.tld, scriptfree.tld, sql.ltd
    Checked web.xml file and does not have any taglib tags.
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">
    <web-app>
        <context-param>
            <param-name>javax.faces.STATE_SAVING_METHOD</param-name>
            <param-value>client</param-value>
        </context-param> ....will post the entire file if required.
    do i need to manually add the taglib tags?
    Any suggestions?
    Thanks.

  • Kindle Fire HDX cannot find printer

    My kindle fire hdx (Fire os 4.5.3) cannot find my printer. I have done everything and contacted kindle support and they say it's not from their end. I have all the plugins etc and don't know what else to do.
    Thank you
    This question was solved.
    View Solution.

    Hi,
    It only has USB connection:
       http://support.hp.com/us-en/product/HP-Deskjet-1510-All-in-One-Printer-series/5157551/model/5385180/...
    Not a right printer for mobile devices.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Hp all-in One remote prints test page but cannot find printer for anything else

    The HP All-in-One application can print test pages on my 8610 but when I go to any document or photo and try to print I get the following message "This Printer is not available." I have checked and have the latest version of the HP All-in-one Printer Remote application and the HP Print Service Plugin applications from the Google Play store. I am using a Samsung Galaxy 5 running Android 5.0. If I print a page from my laptop using wireless to this printer, I can see the All-in-One application tracking my printer status so I know it can see the printer.  The app on the phone will show the status under the printer name going from Ready to Unavailable to Ready as a document is printed and then finished. I am printing directly with local WIFI and am not using the ePrint feature.

    Hello , Welcome to the HP Forums!
    I hope you have a pleasant experience here. I'd like to help you with the issues you are having printing from your Samsung Galaxy S5 to your HP Officejet Pro 8610 e-All-in-One printer. Firstly, do you have the printer plugged directly into a wall outlet? The printer has a power moderator built in, so if it is plugged into a power surge bar or battery backup it may be getting inconsistent power. This can cause all kinds of firmware glitches (like the printer status not being broadcast properly). If that doesn't immediately resolve the issue, please follow the steps below: Network Power Reset: Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Restore Network Defaults and Reconnect:  1. On the front panel of the printer, touch your wireless icon at the top2. Select Settings.3. Select Restore Network Defaults.4. Restart your printer.5. Once it's booted back up, touch the wireless icon again.6. Select Settings.7. Select Wireless Setup Wizard and follow the prompts to enter your wireless network details.8. Try enabling the web services again. Another thing I would suggest, would be to download the HP ePrint app, rather than the All-in-One Remote. The Remote is moreso suited for scanning to your phone from your product, so I would suggest trying the ePrint app (you can download it from the Play Store). If the issue persists after these steps, please answer the following questions so I'm better able to assist: Are you able to print reliably from any other devices on your network?What brand and model of router are you using?What is it that you are trying to print? (ie. E-mail, photo, document)What app are you printing from? (Some Android apps have a direct printing feature)I look forward to hearing back from you and working towards a resolution to this issue!Have a great weekend.

  • AIO remote cannot find my printer HP 3520

    Printer is on the same network, I can access the printer's admin page via a web browser (by typing the IP), but AIO remote app or the HP Utility app on my MacBook Air cannot detect the printer at all.

    Hi Joesly,
    Welcome to the HP Support forums.  I  gather that you are unable to print from your MacBook Air to your HP 3520 printer and that the HP All-in-One Printer Remote app is not finding the printer.
    To better assist you, would you please provide some further information:
    What make/model/product number of HP printer do you have (there are 9 different 3520 model printers)? How Do I Find My Model Number or Product Number?
    How is the printer connected (USB cable, ethernet, or wireless)?
    What version of Mac OS X are you using on your MacBook Air? OS X: Finding your OS version and build information
    Have you installed the full feature software and driver for the printer or are you using the basic driver built into Mac OS X?
    What device have you downloaded and installed the HP All-in-One Printer Remote app on?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Hp eprint home&biz app cannot find my hp officejet 100 mobile printer please advise?

    I own a vizio tablet and a HP Officejet 100 mobile printer!  I downloaded your Hp eprint home&biz app so I could print from my tablet and the download went will,  I also registered via email.  I went to print a form and your app could not locate my printer?  Please advise,
                                   Chuck

    Hi Chuck,
    HP ePrint Home & Biz only provide print capabilities over wired or wireless (802.11) network connection, Bluetooth connection is not supported as well the specific model is not supported by the app.
    Can I print from the HP ePrint mobile app using USB or Bluetooth?
    No. You can only print directly to supported HP printers on a local wireless network.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923321&lc=en&cc=us&dlc=en&product=5076465#N85
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Photosmart D110 won't connect. Keeps saying cannot find printer

    I'm sorry if someone have posted this before but I don't know how to explain my problem. The printer was working fine the first few weeks we got it and now, it's becoming a hassle especially when I need to print review sheets for class in the morning and the printer won't print.
    First, the printer is always offline. I go to Device Manager to re-enable it and it stil says it's offline, but sometimes come back after I restart the computer. This is a hassle to have to restart the computer every time but it never used to do that until recently.
    Then, after all that, it still won't print. The documents pend but won't print. I got so irritated I uninstalled the drivers because I thought I might've downloaded the wrong one. The HP website has D110 a and D110 b, why it's like that, I am not sure, but the fact that I downloaded both and they are the same file name, sort of makes me think that they are the same drivers. 
    Now when I install either driver, and it gets to the part where it asks you to check the IP on the printer, every time I enter the IP, it keeps saying it can't find my printer when it IS the right IP address. I even printed that network page just to make sure I wasn't typing the numbers wrong.
    Now I am stick with no printer to use and I'm really frustrated.. because I thought wireless printers were supposed to just work, not give so many problems.
    Sorry if I seem angry, but today, I was supposed to be studying all day, instead, I wasted an hour trying to figure this out and came up with no solutions so far.
    Thank you!
    Windows 7 Home Premium 64-bit

    I'm having the same issue with windows 7 on a dell laptop. I'm using the printer wirelessly and have lost connection and have had to reinstall the driver multiple times. I get the printer is offline message and cannot print to it. At the same time, I can access the print on my mac and there are no issues with printing or scanning. Is there a driver update for windows 7 that will fix this issue?

  • Air Mobile Apps cannot support printing ?

    Dear all,
    I am developing a writing notes application in Flex Mobile Apps for android and ios.
    How can i allow use to print out the notes written?
    Anyone can guide me how to achieve the printing to the printer?

    I think you will have to extend your project by using Native Extensions, since that functionality is not built into AIR mobile. To learn more about ANEs, visit http://www.adobe.com/devnet/air/articles/developing-native-extensions-air.html
    Chris

  • Apple apps cannot find contacts (like in Mail.app)

    Any Apple app that I open under an upgraded Mountain Lion, is nit seeing any addresses in Contacts.
    For instance, when I start a new message in Mail, and try to insert an address of a known person, there is no result, and only a endless "loading" gif.
    It doesn't work when when I want to find contacts in Facetime or share in Photobooth.
    The only time it does work, is after I gave 3rd party apps permissions to use my Contacts.
    Any idea how to sort this out?

    I had the same issue and after looking into a few other threads for ideas, I have finally found a way to get my contacts back into Mail.
    Follow these steps and it might help you:
    close Mail
    go to /Users/<insert_your_user_here>/Library/Containers/ with the 'go to folder' command from the 'Go' menu in the Finder
    look for the com.apple.mail folder and just put it in the trash.
    disclaimer: you will loose most of your mail's settings, including junk training, stationnaries, toolbars and more.
    re-launch Mail.
    Your addressbook panel should not be empty anymore.

  • Error running basic Welcome App - cannot find java.dll

    When running a basic welcome app, I get this error.
    RegistryKey 'Software\Javasoft\Java Runtime Environment\CurrentVersion' has version '1.7', but'1.6' is required.
    Error: could not find java.dll
    Error: could not find java SE Runtime Environment
    I had just changed my PATH variables so the javac could be found easily (it wasn't working before). After I changed the variables, I was able to get my app compiled, but when I went to run the java command, I get the above error. I have version 1.7.0 and my PATH variable has 1.7.0
    Need more info? I wasn't able to find any more specific info on the forum, or anywhere else.

    I had already uninstalled all previous versions and did a clean reinstall of 1.7 The only version I see in my Program Files folder is version 1.7. Is there another place it might be?

  • Computer Cannot Find Printer Attached to TC USB

    I have a 500 gb Time Capsule which has all the latest firmware and which I kind of hate. Currently the device has an HP Photosmart C4480 attached to it via the rear USB port. The Time Capsule is blissfully ignorant of the attachment. When I enter the Print and Fax menu from System Preferences the printer does not appear under any subheading. Currently the only way to print from said printer is to unplug it from my useless Time Capsule and into my MacBook Pro. I know that this is possible because I previously had the printer and TC working in harmony but now they refuse to even acknowledge each others' existence.
    If anyone has any advice that would be greatly appreciated. If its at all useful as information my computer does successfully backup from Mac OSX, but refuses to see the TC in a BootCamped Version of Windows. (This is the other reason I hate my Time Capsule but I'm taking it one step at a time.)

    The Time Capsule recognizing the device and the mac recognizing the device are one and the same. I do not understand your distinction.
    You stated "The Time Capsule is blissfully ignorant of the attachment." I understood this as saying that when you used the AirPort Utility, the printer was not showing up for the TC. So, my point is, if it doesn't show up in the AirPort Utility, it won't show up for computers trying to access it from the TC. Sorry, if I misunderstood.
    Additionally, I know that this printer is compatible because it used to work with my Time Capsule and then stopped.
    Yes, I did gather this from your comments, but I have seen situations where certain printer functionality with the AirPort's USB port as non-consistent between models.
    (I even got the printer as part of an Apple promotion...)
    Ok, so even if Apple provides the printer as part of a promotion, they are not necessarily guaranteeing that it will be compatible with the AirPorts. Of course, that wouldn't be true if they provided that compatibility in writing. In fact only the manufacturer of the printer can assure that it can provide printer drivers that allow their printer to be accessible from a router's USB port.

Maybe you are looking for