AIO Remote APP

I downloaded the AIO remote app onto my Iphone but when I open the app it cannot find my printer Photosmart Premium C310. Both items are on the same wifi. I do not have the printer set up as wireless. Can you tell me how to go about getting the app to recognize/find the printer? Thanks

Hi rraetz,
That particular model supports a protocol called AirPrint. Here is a link to another forum post with some helpful information about AirPrint.
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AirPrint-how-to-use-...
Thanks,
Oscar
Although I am an HP employee, I am speaking for myself and not for HP.

Similar Messages

HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Hp aio remote app on iPhone won't scan to my hp photosmart 7515

hp aio remote app "there was a problem during scanning. check scanner and try again" when using hp photosmart 7515 however this is a new issue the app scanning worked before. Also I can no longer print or scan unless at home and connected to my network

Hello @mbranch37,
Welcome to the HP forums.
I understand that you are having a problem with the AIO app, as well as what sounds like a web services issue.
I would like to help.
Before working with the app, I would like to make sure the printer is fine.
On the front panel of your printer touch the Web Services icon. (also known as the ePrint button)
If you get a server connection error, I would set a manual DNS.
The following post by happytohelp01, has instructions for setting the manual DNS.
If for some reason the printers email or ePrint address has changed, you will have to set it up again.
If the email is the same and you do not get any error messages, try cycling your network.
Turn off the printer and other network devices.
Unplug the power to your router for at least a minute.
Plug the power cord back into the router.
Turn on all your network devices.
Wait until the blue wireless light on your printer stops blinking.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

AIO Remote app cant find HP 7150 aio printer on my wifi network, on Windows Phone 8

HI,
Yesterday I install You App AIO Remote on Windows Phone 8. I have connected to wifi HP 7150 aio printer, but phone cant find this printer... I have Lumia 1520 and Lumia 920 smartphones both is connect to this same wifi network like printer, but You app on both Lumias cant find printer, again but no problem is to connect to printer WEB interface from this both Lumias, so wifi network is correct configured.
I have two tablet more in this same wifi network, both with windows 8.1 x64 systems, on this, You Windows 8 modern App AIO Remote find this same printer without problem...
So what is wrong ? printer config ? eprint is on, ipp is on, bonjur is on, ip is static.
Please help Me becease I wait for this app and now i cant use them
Thanx
Peter

Hi Peter,
Welcome to the HP Support Forums. I understand that you are trying to use the new HP AiO Remote app for Windows phones to print to your Photosmart 7150 printer.
The Photosmart 7150 printer only supports USB connectivity, I have include the Photosmart 7150 Printer Specifications for reference. To be able to use the HP AiO Remote app the printer needs to be connected to a wireless network.
If you accidentally typed the incorrect printer model, please let me know which make/model/product number of HP printer that you have. How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

AIO REMOTE app on IOS

I use the AiO Remote app on IOS to scan legal size documents. I think my problem is with the latest update of this app as I never had this issue in the past. I scan the multi-page LEGAL size doc with no issues. I see the doc pages in legal size format in the app. Once I click on SAVE, all of a sudden the app shrinks the legal size to fit letter size. I can't find how to disable this. Thanks in advance for any help.

Hey @iDADx7,
Welcome to the HP Support Forum.
I understand you're encountering a document formatting issue when using the HP All-in-One Printer Remote app with your HP Officejet 6600 e-All-in-One Printer. I would like to help.
What version of iOS are you working with? Try uninstalling the app and then clicking here to reinstall. Does the issue persist?
Please let me know the result of your troubleshooting by responding to this post. Thank you for posting in the HP Support Forum and have a great day!
Regards,
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

AiO Remote app on iPad/iPhone does not find M1217nfw

Hi,
I have a M1217nfw setup on my WiFi network. I can use Airprint from my iPad or iPhone to print on it - works fine. However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
The problem is that when I try to use the app it tells me that it cannot find any printer! I upgraded the firmware on the printer - still no go.
I even tried to connect it using the HP Wireless Direct options - still no go.
Treid to connect using the printer's IP address - still no go.
According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
Any help or clues would be greatly appreciated!
thanks,
vijar

Hi @vijar,
Welcome to the HP Support Forums. I see that you would like to learn more about HP’s All-in-One Printer Remote app.
I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app. I have notified the appropriate department regarding the document.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP LaserJet Pro M177fw and AIO Remote App

Will HP AIO App remote supports HP LaserJet Pro M177fw Multifunction Printer later.
Or is there any other way to control the printer to scan without going back to my computer?

@Ashley8
With regards to the no support of the AiO remote app and the m177, this is only on the iOS and android app.
You will need to use your desktop/computer as your go to scan for the m177.
Sorry
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

AIO Remote app cant find HP 3050 printer on my network

Well thats my problem, I tried Fing and it sees the printer, tried ePrint free and it prints like a charm, but AIO does not even see my printer on my network (and yes my printer is in the same network as my mobile device is) I can print from my PC (windows 7) and my MAC (leopard) but I cant print from my iphone 4 using your app. I did the direct connect and it works but I need the network connect instead.
Am I missing something here?
THX for supporting me.

Hi MrCrysis,
Your question has been answered on http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AIO-Remote-wont-reco...
Regards
I worked on behalf of HP

Why is it not possible to "scan duplex" on the AIO Remote-App

Today I was trying to scan a few letters with front and backside via the AIO-App.
Unfortunately it's neither with the Android-App nor with the iPhone-App nearly as comfortable as with the PC. You always need to sort the scans manually - and with the screensize of e.g. an iPhone this isn't fun at all...
Could you please support an automatic sorting mechanism as featured on the normal PC-client?!?
Best regards,
Batschi

I would like to add to this question/request. I, too, am using iOS 8 from iPhone and iPad connected to an HP Officejet Pro 8500A.
Also, it is infuriating that there is no deafault paper size: in Europe, we use A4; Letter is a purely US size that we never see, this side of the Pond. Please incorporate a feature that will allow a forced default rather than reverting to Letter every time the app is opened.
Thank you.
P.S. If an element of HTML code appears at the end of this post, please disregard: I have no idea how/why it has become attached and trying to edit it out after posting just adds the code back in!<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/8797967e/background/helpers/prefilterHelper.js" type="text/javascript"></script>

Scaning issue using iPhone AiO Remote app v4.3

Following 4.3 update on iOS, scaning is no longer working using tray, the app conects to the scanner, it initiates the document feeder to scan, pages get scanned trough, but the application reports failure and displays message to check printers control display. This same behavioour has been noted by several users on iTunes store where they left negative reviews.
How does one report bugs to HP for this instance, apperently a mobile app issue related, and or follow progres and posible fix date for this issue?

Hello,
Thanks for the model info! I don't have any more details regarding when the issue will be fixed. However, I can do a little more digging and I'm willing to continue to provide updates to this message string.
Miles
HP Employee

IPad app AiO Remote

I scanned document with IPad app AiO Remote and HP printer.
App created .pdf file 306 Mb in documents folder on my iPad Air iOS 8
When I tried to open document in AiO Remote, I receive error:
Not enough memory to complete operation.
And then .pdf preview window showed error
The operation couldn't be completed.
NSURLERRORDOMAIN error -999
Is there any way to save my scanned .pdf document and what is this error means?
Is this some restriction about size of scanned document in AiO a Remote? Or just a bug?

Hello @Justromagod ,
Welcome to the HP forums.
I understand that you are getting error messages when trying to use the AIO remote app.
I would like to help.
I get the 'Not enough memory to complete operation' message tells me that you might be running out of room on the iPad.
Also, the -999 error usually means: another request is made before the previous request is completed.
You could uninstall, then reinstall the app.
There is a Cloud Services department that supports the App.
Please call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

AiO Remote iOS app -scanning A4

I have a Photosmart 5515 All in One printer and have been using the iOS app AiO Remote app to scan in some A4 pages. I set the app to scan to a document and also the page size to A4. Looking at the resultant document it has scaled the the document down. It has centralised the document but you end up with margins of a couple of inches all round.
Has anyone else noticed this?
Does anyone know how to overcome this?

Hi Rturner003,
Welcome to the HP Support forums. I understand that you are encountering difficulties when scanning A4 documents with HP's All-in-One Printer Remote app.
I did some testing on this with an iPad and 3 different ePrint capable printers and each time I was able to recreate it. However that doesn't mean we are kippered. I have included a link to a post on the forums and the key part for you to get your A4 scanned document to print the document as you require, please follow step 3 after you have scanned the image. The key is to pinch the image to the size you would like.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP AIO Remote shows wireless printer offline when it is online and can print to it.

HP AIO Remote installed on my Windows 8.1 Yoga 2 shows my wireless printer is offline, when it is online and I can print to it wirelessly. How can I get it to recognize my wireless printer is online wirelessly? AIO Remote will only recognize the printer is online when the USB in connected to the Yoga 2.

Hi rpmcintyre,
Thank you for the additional information. I apologize for misunderstanding. I just want to confirm that the HP AiO app that you downloaded onto your Windows 8.1 computer is showing your printer as offline when you are able to print wirelessly to the printer.
I have two different documents for you. The first one is How to Use the HP AiO Remote App for Windows 8. It has a FAQ section at the bottom of the document with trouble shooting steps. I have also included the Supported Printers for the HP Scan and Capture App.
If the above documents don’t assist you, would you please let me know which make/model/product number of HP printer that you have? How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Using AiO Remote and HP ePrint to remotly control printer

Hi,
With ePrint Home and Biz and the previous version of the AIO remote app, I was able to control the scanner and printer as long as I remained connected to the Internet. In other words, I did not have to be within reach of the wireless network at home to be use the wireless features of the HP Office Jet Pro 8600. I cannot find the way to scan or copy any documenta even if not at home. All these could be done if there was someone at home who would be able to place the documents on the glass.
Is this feature available the HP connect and current ePrint?
Thank you,
Alvaro A.

Hello traveler021,
Welcome to the HP Support Forums!
Regarding your question about the AiO Remote app and ePrint when trying to scan or copy with the Officejet 8600, you have to be on the same WiFi network.
The AiO Remote app does not allow you to control scanning or copying over the Internet. I do apologize for being the bearer of bad news, but this is not available without being on the same network.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

AIO Remote APP

Similar Messages

Maybe you are looking for