Aio remote doesn't work on windows 8.1, can't findprinter

hp aio remote on windows cannot find my printer.  i could tell it its ip #, but software disallows this, apparently assuming that sw is perfect and users are incompetent, where the opposite is usu true.  similarly, hp has no feedback mechanism and won't let me use support because mine expired a few mo ago.  so no way to tell hp they have a serious bug.  so it won't be fixed.  just throw out hp aio remote.  it's totally useless. it does have an install sw button, but my sw is installed, and i don't trust a program that can't find a printer nor tell if it's installed. i did download from hp website the latest full sw, which maybe includes aio remote, no way to tell, but no difference.  it also reports printer is offline when it's not. trying to download the latest aio remote seems impossible.  current doesn't tell me version or date.  new is not on hp web.  they refer me to windows store (without a link, tsk tsk), where i can find it (not in microsoftstore.com, but under windows.microsoft.com).  it says v55, no date.  can't download it because there's no download or install or similar button.  hp's concept of "install" seems different from microsoft's, because aio remote doesn't appear in uninstall cpl (named products & features to confuse users) nor 3rd party uninstallers. nor does the full sw.   there is an entry for basic driver sw, misleading us into thinking full sw not installed.  but it is, according to hp's proprietary noncompatible installation mechanism.    there seems no way to invoke aio remote directly (tsk,tsk)but dbl clicking the printer's icon in cpl devices and printers opens an interface with 4 choices, one of which is the non-working aio remote.  the other 3 work. (what's printing, prefs, and customize) it does work on android 4.x (name your own desert).  maybe it's not intended to work on windows?  they why distribute it? my serial # (in case hp reads this and wants to check it out) is th41f7104x and model # 7520e.  great printer.  full sw seems good, scan to pc, etc.  ews (embedded web server interface) works fine except security is unavailable.  hp uses a bogus certificate for its ews.  what's up with that?  presumably there's a way to get hp's cert and copy into my approved cert store, but if there is, i sure can't find it nor any docs.   and hesitate to experiment with security stuff, lest it lock me out.  i remember when even windows had docs. don't waste your time trying to get aio remote to work (as did i).  just use the ews, which remains unprotected from anyone on your wifi.

Hello Lorenzo 1972,
It sounds like you are unable to open iTunes even after a fresh install with the error that it cannot find the iTunes.exe file. That path, c:\program files (x86)\itunes\itunes.exe leads to the 32 bit program folder for iTunes. If you are using a shortcut you had on the desktop pre install, try going to C:\program files\itunes\ and finding the iTunes.exe file there.
If not it sounds like iTunes may be installing a damaged copy of the 32 bit version of the application, so I would recommend the following article to help you get any old installation files out so you can install the 64 bit version fresh:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thank you for using Apple Support Communities.
All the best,
Sterling

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