Aio remote print app challenge

I am unable to use the Aio remote print app with either of hp printers which are e-print enabled to get the app to allow me to print more than 10 copies at a time and make the copies double sided.
Would someone please help?
Thank you,
Naeco

Hi Naeco,
Welcome to the HP Support forums.   I understand that you have encountered a difficultly when using the HP AiO Printer Remote app.
To better assist you would you please provide some clarifying information:
1)       What make/model/product numbers of HP printers do you have? Guide to finding your product number
2)      Are you trying to print 10  copies of a double-sided document that is stored on the device? Or are you trying to make 10 copies of a document that is on the printer?
3)      What is the size of the document that you are trying to print?  I’m wondering if the size of the file might be the issue.
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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