AIO Remote

Can you tell me why I can use HP e-print on my Ipad but my C4385 is not compatible with AIO remote. My Ipad has no problem finding and printing on my C4385 using HP e-print. However AIO can not find my printer. Every other scan and print app that I have tested has no problem finding my C4385. How is it that this HP software can't find one of its Owen. The printer is connected through the same network as my Ipad.
Thanks !

Hi Florami,
Welcome to the HP Support forums. I understand that the HP All-in-One Printer Remote app is not scanning from your Photosmart C4385 printer.
I have included a document about which printers support the various HP Cloud services. Your printer is not a supported printer for the AiO app.
HP Web-Connected Printers and Supported Cloud Services
Regards,
Happytohelp01
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I work on behalf of HP

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Printer app (hp aio remote)

When I want to print from the app I choose photos
and the I get all my photos but I get the oldest ones
first and I have to scroll all the way to the bottom
to get the newest photos. I have ca 3000 photos
so it's boring to have to scoll down every time.
In the photo file on ipad/iphone you get
the newest photoes first.
Is it possible to get the newest photos first in
the Printer app (hp aio remote)?

Hi @Johannesnorway,
Welcome to the HP Support Forums. I understand that you would like to change the sort order of your photos in the HP All-in-One Printer Remote app.
There currently is not a way to change the sort order. I have included the HP ePrintCenter Submit New Idea page if you choose to submit your idea.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

IPad app AiO Remote

I scanned document with IPad app AiO Remote and HP printer.
App created .pdf file 306 Mb in documents folder on my iPad Air iOS 8
When I tried to open document in AiO Remote, I receive error:
Not enough memory to complete operation.
And then .pdf preview window showed error
The operation couldn't be completed.
NSURLERRORDOMAIN error -999
Is there any way to save my scanned .pdf document and what is this error means?
Is this some restriction about size of scanned document in AiO a Remote? Or just a bug?

Hello @Justromagod ,
Welcome to the HP forums.
I understand that you are getting error messages when trying to use the AIO remote app.
I would like to help.
I get the 'Not enough memory to complete operation' message tells me that you might be running out of room on the iPad.
Also, the -999 error usually means: another request is made before the previous request is completed.
You could uninstall, then reinstall the app.
There is a Cloud Services department that supports the App.
Please call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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Compatibility Aio remote Ipad

Hello I just installed the app Aio remote for ipad but can not find my HP Officejet 4500 Wireless Multifunction Printer - G510n I wanted to know if it was compatible with this app AioRemote??
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No problem, glad I could help
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I am an HP employee.

HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
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HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
I work on behalf of HP
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HP AIO Remote shows wireless printer offline when it is online and can print to it.

HP AIO Remote installed on my Windows 8.1 Yoga 2 shows my wireless printer is offline, when it is online and I can print to it wirelessly. How can I get it to recognize my wireless printer is online wirelessly? AIO Remote will only recognize the printer is online when the USB in connected to the Yoga 2.

Hi rpmcintyre,
Thank you for the additional information. I apologize for misunderstanding. I just want to confirm that the HP AiO app that you downloaded onto your Windows 8.1 computer is showing your printer as offline when you are able to print wirelessly to the printer.
I have two different documents for you. The first one is How to Use the HP AiO Remote App for Windows 8. It has a FAQ section at the bottom of the document with trouble shooting steps. I have also included the Supported Printers for the HP Scan and Capture App.
If the above documents don’t assist you, would you please let me know which make/model/product number of HP printer that you have? How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Using AiO Remote and HP ePrint to remotly control printer

Hi,
With ePrint Home and Biz and the previous version of the AIO remote app, I was able to control the scanner and printer as long as I remained connected to the Internet. In other words, I did not have to be within reach of the wireless network at home to be use the wireless features of the HP Office Jet Pro 8600. I cannot find the way to scan or copy any documenta even if not at home. All these could be done if there was someone at home who would be able to place the documents on the glass.
Is this feature available the HP connect and current ePrint?
Thank you,
Alvaro A.

Hello traveler021,
Welcome to the HP Support Forums!
Regarding your question about the AiO Remote app and ePrint when trying to scan or copy with the Officejet 8600, you have to be on the same WiFi network.
The AiO Remote app does not allow you to control scanning or copying over the Internet. I do apologize for being the bearer of bad news, but this is not available without being on the same network.
Regards,
JERENDS
I work on behalf of HP
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HP AiO remote doesn't recognize 3rd party toner as compatible in LaserJet M1217nfw MFP

Hi,
I have a HP Envy 17 running Windows 8.1, a MacBook Air, an iPhone and a HP LaserJet M1217nfw MFP. I recently replaced the toner with a 3rd party replacement cartridge and while the printer does give me a "supply memory error" I am still able to print just fine from the Mac and my phone. I am unable however to print from my Envy. The HP All-in-One Remote app in Windows 8 gives me an "incompatible cartridge" message and says there are no solutions availble. Is there a work-around to this?
I am not very good at Windows 8....
Thanks

Hi Thaddeus,
Although the printer may resoponse to some commands, a supply memory error is an error state about the used cartridge.
Due the error message on the screen the HP AIO Remote recognize the cartridge as incompatible, that cannot be bypassed
with any settings, resolving the issue which cause the error message is the only key to resolve a such.
If the HP AiO Remote fails to print in such condition the only solution is to fully resolve the condition by following the steps listed in my previous post.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Hp aio remote app on iPhone won't scan to my hp photosmart 7515

hp aio remote app "there was a problem during scanning. check scanner and try again" when using hp photosmart 7515 however this is a new issue the app scanning worked before. Also I can no longer print or scan unless at home and connected to my network

Hello @mbranch37,
Welcome to the HP forums.
I understand that you are having a problem with the AIO app, as well as what sounds like a web services issue.
I would like to help.
Before working with the app, I would like to make sure the printer is fine.
On the front panel of your printer touch the Web Services icon. (also known as the ePrint button)
If you get a server connection error, I would set a manual DNS.
The following post by happytohelp01, has instructions for setting the manual DNS.
If for some reason the printers email or ePrint address has changed, you will have to set it up again.
If the email is the same and you do not get any error messages, try cycling your network.
Turn off the printer and other network devices.
Unplug the power to your router for at least a minute.
Plug the power cord back into the router.
Turn on all your network devices.
Wait until the blue wireless light on your printer stops blinking.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

AIO remote does not find my printer

I changed Internet providers a few months ago. I have not been able to print from my iPhone or iPad since then. AIO remote does not find my printer at all.

Hi,
Both AirPrint and the HP AIO Remote app relies on Multicasting, a such have to be supported and enabled by your router.
Some routers support a such by default, some require settings changes and some do not support Multicasting which required for a such.
Please clarify your router brand and model to better understand any possible steps to try.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

AiO Remote Ink Levels etc not accessible with USB connection

My printer prints and scans just fine...except that it ran out of ink after about 15 pages. I'm trying to view the ink levels, but everything in the HP AiO Remote says it's not supported with the USB connection. There's no other way to connect my printer. I need to view the ink levels and be able to put in new ink, but I can't because the software isn't working right. Help?

Hi @HnnhSmth95,
I see by your post that you are unable to view the ink levels by a USB connection. I can help you with this, but I will need some more information.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

AiO Remote iOS app -scanning A4

I have a Photosmart 5515 All in One printer and have been using the iOS app AiO Remote app to scan in some A4 pages. I set the app to scan to a document and also the page size to A4. Looking at the resultant document it has scaled the the document down. It has centralised the document but you end up with margins of a couple of inches all round.
Has anyone else noticed this?
Does anyone know how to overcome this?

Hi Rturner003,
Welcome to the HP Support forums. I understand that you are encountering difficulties when scanning A4 documents with HP's All-in-One Printer Remote app.
I did some testing on this with an iPad and 3 different ePrint capable printers and each time I was able to recreate it. However that doesn't mean we are kippered. I have included a link to a post on the forums and the key part for you to get your A4 scanned document to print the document as you require, please follow step 3 after you have scanned the image. The key is to pinch the image to the size you would like.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

AIO Remote wont recognize my network printer deskjet 3050

AIO remote app (IOS) did not recognize my network printer (Deskjet 3050), other apps (printer pro lite) did recognize the printer flawlessly, both the printer and the iphone are in the same network, I can print from my PC and my mac but not from AIO remote app (not even recognize the printer).
Can you help me?

Hello MrCrysis,
With the Printer Pro Lite app working to printer, this is excellent to hear. Although this is not an HP app. So to explain as to why the AiO Remote app is not recognizing your printer, and not being able to scan. Your printer does not have AirPrint capabilities according to the 'HP Deskjet 3050 (J610) and 3050A (J611) All-in-One Printer Series Product Specifications'. AirPrint is a requirement for the HP AiO Remote app to work, and because the printer does not have AirPrint the app can not see the printer.
Regards .
I worked on behalf of HP

AIO Remote app cant find HP 3050 printer on my network

Well thats my problem, I tried Fing and it sees the printer, tried ePrint free and it prints like a charm, but AIO does not even see my printer on my network (and yes my printer is in the same network as my mobile device is) I can print from my PC (windows 7) and my MAC (leopard) but I cant print from my iphone 4 using your app. I did the direct connect and it works but I need the network connect instead.
Am I missing something here?
THX for supporting me.

Hi MrCrysis,
Your question has been answered on http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/AIO-Remote-wont-reco...
Regards
I worked on behalf of HP

AIO Remote

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