Air 2012 pointer freeze start up, air 2012 pointer freeze start up
When i wake up the macbook air after sleep, the cursor freezes for a few seconds, then starts moving normally via the trackpad.... anyone know why?
Adobe AIR is not the Adobe Flash Player plugin for browsers, so the 'missing plugin on certain websites' problem is a problem of the Flash Player, not AIR.
I'm wondering what happens when you uninstall and then reinstall both AIR and Flash Player via these links:
http://get.adobe.com/air/
http://get.adobe.com/flashplayer/
Similar Messages
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There have been a few other people to have reported this problem, but there has been no consistent solution for me on my Macbook Air 13" 2012, running 10.8.4.
What happens is this: while typing, the built-in keyboard and trackpad will suddenly lock up at the same time, randomly, intermittently, and for just a few seconds before returning to normal. This has been true through all the updates of 10.8.x since I bought the system last year.
During the freeze, one of the three behaviors occurs:
1) both keyboard and trackpad are completely unresponsive
2) both keyboard and trackpad get really slow, with high latency. Keys pressed show up much later or have to be pressed several times before registering. Trackpad is jumpy if it moves at all.
3) key gets stuck, sometimes the BACKSPACE key, which usually results in several dozen emails getting deleted or entire paragraphs, or rows and rows of the same stuck key. Pressing other keys does nothing.
I've spoken online with various other people who have the same problem and confirmed that the built-in keyboard and trackpad seem to be joined together whenever this problem strikes. You never see one freeze without the other also freezing.
Also, these commonly-recommended solutions don't work:
a) Reset PRAM. Done this many times. Does nothing.
b) Bring it in to Apple. Did this too. They replaced the keyboard and trackpad but the problem remains.
c) Clearing caches in safe mode. No improvement.
d) Removing "com.google.keystone.deamon.plist" and "com.google.keystone.agent.plist" doesn't seem to work either, even though the errors and behavior are exactly the same for me as for george.e.gonzalez in this thread: https://discussions.apple.com/message/19702976#19702976
These files do come back, though, thanks to Google Software Update. The keystone software appears to be part of Google Chrome, although I cannot confirm this.
e) I DO have Google Android File Transfer installed like one other person reported; they said uninstalling it fixed the problem. Unfortunately, that has not worked for me. Also, Android File Transfer is installed (same version 1.0.50.2266, same Mac OS 10.8.4) on an older 2008 Macbook, and it works fine, which points to something on just this Macbook Air as being the cause.
f) I don't use the Radio Silence firewall app--can't remove it.
g) I don't have the telldus device or whatever it is, so I don't have the "com.telldus.service.plist" to remove.
h) Completely clearing out /Library/LaunchAgents, /Library/LaunchDaemons, and /Library/StartupItems doesn't do anything.
i) Repairing permissions or repairing the volume does nothing.
j) Reinstalling the OS fresh does nothing.
k) I don't have an external trackpad, mouse, or keyboard for testing while the freezing happens, but the machine itself seems to be working, just not the built-in input devices, which are on the same USB bus.
l) Pressing ESC does not stop the key stuck situation, as it does for some people.
It feels to me like a hardware problem, not an OS problem, and it feels like a USB bus issue. I have noticed that when I insert USB flash drives, I get the same lock-up for a few seconds, something which my other Macs don't do.
I've also noticed various USB errors in the Console around the same time (same as george.e.gonzalez):
7/26/13 1:20:04.000 AM kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying
7/26/13 1:20:05.000 AM kernel[0]: USBF: 844075.636 AppleUSBEHCI[0xffffff80157f1000]::Found a transaction which hasn't moved in 5 seconds on bus 0x1a, timing out! (Addr: 2, EP: 0)
But I'm not able to precisely correlate these errors to the pause.
Is anybody else having this problem that can shed more light on it than these other suggested repairs? This has been frustrating for quite a while, but I've had the stuck BACKSPACE key delete hundreds of emails on a webmail platform that I was unable to recover using Undo and out of the trash, and that's just no longer tolerable...
Thank you, thank you, thank you, if anyone can help me fix this!Hi, Dan--
Nope, none of those four... I do have Dropbox but never installed it on this machine. The other three are services I've never signed up for.
I am basically using these apps up-front:
Mail.app, Safari, Notes, Terminal, maybe LibreOffice 4.0.x, maybe Sublime Text 2, Console.
And the freezes happen about twice a day, usually when I'm in Mail or Terminal, but that's because those are the ones where I'm typing the most and can see immediately when the freezes happen. It could be happening even more frequently while I'm browsing, but I might not know it because I'm merely reading what's on the screen.
This is a list from Activity Monitor of what I'm using right now, which is very typical of what I use all day:
407
XType.FontHelper
dchang
0.0
2
2.8 MB
Intel (64 bit)
278
xpcd
dchang
0.0
2
5.0 MB
Intel (64 bit)
313
WebKitPluginAgent
dchang
0.0
2
944 KB
Intel (64 bit)
250
usernoted
dchang
0.0
2
4.0 MB
Intel (64 bit)
233
UserEventAgent
dchang
0.0
3
7.6 MB
Intel (64 bit)
347
Terminal
dchang
0.0
5
51.3 MB
Intel (64 bit)
280
tccd
dchang
0.0
2
3.8 MB
Intel (64 bit)
243
talagent
dchang
0.0
2
6.2 MB
Intel (64 bit)
244
SystemUIServer
dchang
0.1
3
26.5 MB
Intel (64 bit)
4254
System Preferences
dchang
0.5
3
24.8 MB
Intel (64 bit)
995
Sublime Text 2
dchang
0.0
12
82.5 MB
Intel (64 bit)
380
ssh-agent
dchang
0.0
3
3.0 MB
Intel (64 bit)
4321
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
4276
ssh
dchang
0.0
1
2.0 MB
Intel (64 bit)
335
ShareKitHelper
dchang
0.0
2
9.1 MB
Intel (64 bit)
429
ScopedBookmarkAgent
dchang
0.0
2
5.0 MB
Intel (64 bit)
318
Safari Web Content
dchang
2.1
23
835.4 MB
Intel (64 bit)
316
Safari
dchang
0.2
17
127.9 MB
Intel (64 bit)
3975
QuickLookSatellite-general
dchang
0.0
4
6.0 MB
Intel (64 bit)
3974
Quick Look Helper
dchang
0.0
4
6.4 MB
Intel (64 bit)
3978
QTKitServer-(3975) QuickLookSatellite-general
dchang
0.0
2
3.7 MB
Intel
319
QTKitServer-(318) Safari Web Content
dchang
0.0
5
8.2 MB
Intel
3979
QTKitMoviesValidator-(3978) QTKitServer
dchang
0.0
3
5.3 MB
Intel
359
printtool
dchang
0.0
2
5.4 MB
Intel (64 bit)
327
pbs
dchang
0.0
4
3.7 MB
Intel (64 bit)
249
pboard
dchang
0.0
1
904 KB
Intel (64 bit)
254
Notification Center
dchang
0.0
3
18.4 MB
Intel (64 bit)
676
Notes
dchang
0.0
9
47.1 MB
Intel (64 bit)
277
NetworkBrowserAgent
dchang
0.0
3
4.4 MB
Intel (64 bit)
4156
mdworker
dchang
0.0
3
11.7 MB
Intel (64 bit)
298
Mail
dchang
0.0
11
151.5 MB
Intel (64 bit)
302
lsboxd
dchang
0.0
2
3.4 MB
Intel (64 bit)
54
loginwindow
dchang
0.1
2
25.8 MB
Intel (64 bit)
3589
LibreOffice
dchang
0.2
6
105.9 MB
Intel
230
launchd
dchang
0.0
2
1.4 MB
Intel (64 bit)
469
iTunes Helper
dchang
0.0
3
3.8 MB
Intel (64 bit)
258
imagent
dchang
0.0
3
5.3 MB
Intel (64 bit)
3508
Image Capture Extension
dchang
0.0
3
9.7 MB
Intel (64 bit)
3980
helpd
dchang
0.0
2
2.0 MB
Intel (64 bit)
270
fontd
dchang
0.0
2
6.5 MB
Intel (64 bit)
322
Flash Player (Safari Internet plug-in)
dchang
1.7
21
255.7 MB
Intel (64 bit)
245
Finder
dchang
0.1
5
73.1 MB
Intel (64 bit)
242
Dock
dchang
0.0
3
43.1 MB
Intel (64 bit)
234
distnoted
dchang
0.0
4
4.1 MB
Intel (64 bit)
3550
Dashboard
dchang
0.0
8
24.5 MB
Intel (64 bit)
663
cookied
dchang
0.0
2
3.4 MB
Intel (64 bit)
499
Console
dchang
0.0
2
26.8 MB
Intel (64 bit)
326
com.apple.NotesMigratorService
dchang
0.0
2
10.9 MB
Intel (64 bit)
4328
com.apple.iCloudHelper
dchang
0.0
3
5.5 MB
Intel (64 bit)
685
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
315
com.apple.hiservices-xpcservice
dchang
0.0
2
2.5 MB
Intel (64 bit)
279
com.apple.dock.extra
dchang
0.0
2
13.9 MB
Intel (64 bit)
320
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3976
com.apple.audio.SandboxHelper
dchang
0.0
2
2.6 MB
Intel (64 bit)
3977
com.apple.audio.ComponentHelper
dchang
0.0
2
2.7 MB
Intel (64 bit)
321
com.apple.audio.ComponentHelper
dchang
0.0
2
2.9 MB
Intel (64 bit)
236
cfprefsd
dchang
0.0
4
11.6 MB
Intel (64 bit)
262
CalendarAgent
dchang
0.0
6
22.5 MB
Intel (64 bit)
4318
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
4121
bash
dchang
0.0
1
1.2 MB
Intel (64 bit)
329
AppleSpell.service
dchang
0.0
2
14.8 MB
Intel (64 bit)
261
AppleIDAuthAgent
dchang
0.0
3
2.0 MB
Intel (64 bit)
4330
Activity Monitor
dchang
2.5
5
17.9 MB
Intel (64 bit)
272
accountsd
dchang
0.0
2
3.5 MB
Intel (64 bit)
At this time, the only thing generating errors in the console log is the now-famous "coreaudiod[246]: Enabled automatic stack shots because audio IO is inactive" error that is considered normal behavior... -
Macbook Air Mid-2012 UI freeze
Hi there,
I have a Mid-2012 13" Macbook Air (i7 and 8GB of RAM) with Mountain Lion and all software updates (as of 15th of November) and for the last few weeks I have been experiencing some random and very strange UI freezes.
It seems to happen while browsing with Safari and the symptoms are as follows:\
- All OS UI is frozen, including option-command-esc and all dock icons, menus, windows, etc
- Cursor still moves with the trackpad as normal
- Caps lock works fine, LED lights up if you press it
The only way to recover is to shut down (long press on power button) and restart.
I have looked at the console and there are no reports of kernel panics or any other log messages that may give a clue as to what happened.
It also occurs fairly randomly (once every few days) which makes it very difficult to pinpoint the cause.
I have browsed similar threads but so far no clues, any ideas?
Thanks in advance for any input.The next time you have the problem, note the exact times when it starts and ends: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Scroll back in the log to the time you noted above. Post any messages timestamped during that interval – the text, please, not a screenshot.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I have a MacBook Air mid 2012 11" that keeps freezing every time I use it
Hi Everyone
I have a MacBook Air mid 2012 11" that keeps freezing every time I use it
It's running a i7 2ghz with 8gb ram And OS X 10.8.4
I have had the Air around 11 months and the last week is the first time it has ever frozen , now it will do it after about 15 min use
It seems a little warmer than usual and it will freeze no matter what is running , or just idle .
And just to add , no google chrome installedThe next time you have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
My sister is a bit paranoid and i assured her she doesn't need to worry about being stalked or what information is sent to Apple upon the start up registration of a new (2012) macbook air?
(name, phone number, serial number, address, etc..)sorry miss typed that. actual question:
My sister is a bit paranoid and i assured her she doesn't need to worry about being stalked or tracked by big brother or anything like that, but i was acctually wondering what information is sent to Apple upon the start up registration of a new (2012) macbook air?
(name, phone number, serial number, address, etc..) -
MacBook Air 2012 is very slow to start applications
Hello!
I have a MacBook Air 2012 128gb 4gb RAM OS X ML
I welled up deleting the file system that is responsible for the work of php, but it does not matter, then reinstalled with full formatting.
After reinstalling the protesting all the data and some applications have a long run.
When i click the icon jumps well, and so
iPhoto 5-6 times
Mail - 3 times
Notes and reminders to 3 times
before reinstalling to run immediately after you instantly ...
it is observed only in the native programs
such as Photoshop CS6, Things, Coda, Pages start immediately ...
For most applications perform no complaints, all the missiles, but that launch annoying ...
In what could be the problem?
This Console http://cl.ly/MnBsYou posted in the iPad forum instead of the Mac Book Air forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/welcome I'll request that Apple relocate your post.
Cheers, Tom -
With only Yahoo account in my Macbook Air "Mail", everything works perfectly. Problem started when I added my Gmail account. It keeps on asking my account and keychain passwords. And all my accounts always works offline.
It sounds like you may need to go into Mail>Preferences>Accounts and Complete setting up you Gmail account. It may not be finished being setup. For instance, note the line below to be selected from the drop down list in "Outgoing Mail Server (SMTP", then "Edit SMTP Server List":
Hope this helps -
Hi guys,
I just purchased my first Apple notebook, the Macbook Air 13", last week and needless to say its a wonderful machine. However I've noticed that when I plug in the magsafe2 plug to charge the Air, the text next to battery icon says "Not Charging" for a few seconds (ranges from 1 to 3 seconds) before it disappears and the battery starts charging (the thunderbolt sign comes on). Seeing as this is my first Apple notebook I am unsure as to whether or not this behaviour is normal. I've searched the forums but have only been able to find one other case (w/o a solution).
Thanks,
DaveHey Guys,
Thanks for the info so far but now the time until it starts charging has increased to around 9 - 11 seconds, is this still normal?
Thanks,
Dave -
Mid 2012 13-inch Macbook Air Completely Freezing up
Hello,
Just now for the second time my Air screen has frozen completely while browsing Safari on OSX Mavericks. I can't move the cursor and closing the lid doesn't do anything. I've had to hold down the power button to turn off the system.
I am thinking it is an Operating System issue since this is a new problem. So far it has only happened twice: 11/7 and 11/13. I use the computer everyday.
Everything else on the system works just fine.
Anybody else experiencing this problem?Forgot to add:
i5 processor
8gb of memory
251gb flash storage
Intel HD Graphics 4000 1024 MB -
As said above I just installed what size Mac and now my computer won't start. As soon as I downloaded it my computer was a little glitch but regarded it as nothing. my computer was later really buggy so I decided to restart it. My computer now will not restart/turn on no matter if it is in safe mode or not. In safe mode it gets around a third of the way and then the progress bar disappeared then the gear remains for a second then the screen goes black then that is it. By the way I have OS X Maverick's .1 or.2, maybe .3 but I doubt it. PS if you can tell me a legit application that will declutter all this space I seemed to have used, yet have no idea HOW! Thanks.
If SMC and PRAM resets do not bring back life to your MBA, make an appointment at an Apple store genius bar for a FREE diagnosis.
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Ciao. -
I've already tried resetting the computer, resetting the pram and I am still waiting to call Apple support PLEASE SOMEONE HELP!!!!
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
10/24/2012 AIR 3.5 Runtime and SDK Beta Update
October 24th, 2012
AIR 3.5 (build 520) is now available for download. The latest version of AIR 3.5 Beta is available here: http://labs.adobe.com/downloads/air3-5.html.
This build contains the following notable fixes and known issues in this build.
Fixed issues
On Android, screen goes back when changing view from ANE->AIR, recovers if app loses/regains focus (3348855)
ADT App packaging with platformsdk switch pointing to iOS 6 SDK completes after giving fatal Error. (3309675)
Text fields stop displaying if stage.quality set to "low" - iOS for renderMode=gpu (3345587)
Some Stage3D applications does not load on Droid X (2.2.1) (3345131)
Notable issues
[AIR] CameraUI not working on the GalaxyNexus after OS update from ICS to Jelly Beans OS (3347644)
Application freezes when disposing the audioQueue for the microphone on iOS6. (3349815
When packaging an IPA using platformsdk option to point to the iOS 6 SDK, an exception, “java.io.IOException:PLIST generation failed due to SAX error:org.xml.sax.saxParseException” is thrown (3309675)
Stuttering of mouse events with new versions of AIR (3.4, 3.5 Beta) (3338757)
Known issues:
Loading gif files using AsyncBitmap loading may crash on iOS devices (3337888)
Using Concurrency on a single core CPU causes crashes (3351048)
Additionally, we have updated the Beta release notes with more details on how to support your iOS app on iPhone 5 screen size. Please see iPhone 5 support section in http://labsdownload.adobe.com/pub/labs/flashplatformruntimes/shared/air3-5_flashplayer11-5 _releasenotes.pdf
You can find instructions for getting started with this release here: AIR 3.5 Labs Page
We encourage you to let us know what you think over on our AIR 3.5 Labs Forum
Finally, bugs can be reported at bugbase.adobe.com -
Mid 2012 MacBook Air Troubles (Random Reboots & No Camera)
Hello, I'm hoping somebody can help me out. I have a mid 2012 Apple MacBook air that I am having problems with. Ever since I bought this laptop from my friend, it has randomly rebooted during sleep mode, and the FaceTime camera has not worked. I was told that water has been spilled on it at one point, but I have went over the entire computer and do not see any sort of damage. Because I was not having any luck getting it to quit the rebooting, and because the camera would not work, I purchased a replacement motherboard and battery.
The new parts arrived today, and I quickly installed them. I was instantly having the same exact problems. The computer will still reboot when I close the lid to put it in sleep mode. It instantly starts rebooting after about 2 to 3 minutes. And it will continue to reboot over and over until I reopen the lid. In addition the camera is still not detected, and I have double checked under the system properties that it is not showing up under the USB tab. I have cleared the PRAM & SMC, still no changes. As a last ditch effort, I decided to reinstall OSX 10.9 Mavericks as a fresh install. No go...
Does anyone have any ideas of what I can do to get this thing running properly? I bought it because I wanted to use it for some home-video editing, and in its current condition I don't feel that it is trustworthy. The only things left that I can replace, would be the display or the thunderbolt daughterboard. I already previously had replaced the SSD with a larger 256 GB, and I tried swapping out the wifi card as well. I'm banging my head against the wall here, and really want to be able to use this computer. Any help would be greatly appreciated!BRPopilek wrote:... Does anyone have any thoughts? ...
Unless you get the answer you need here, I would contact Apple MacBook Air Support or an Apple-Authorized Service Provider for service.
Apple Service Technicians have access to all special tools, test equipment, parts, and proprietary data needed for efficient repairs. If cost is your issue, you can ask for an estimate before they proceed with any needed repairs. -
10/17/2012 AIR 3.5 Runtime and SDK Beta Update
October 17th, 2012
The latest version of AIR 3.5 (build 460) Beta is now available. This build contains the following notable fixes.
BitmapData captured of the StageWebView is 2x on iPad3 (3321334)
setOrientation(landscape) incorrectly changing app to portrait if called in app already in landscape for swf version>=16 (3336735)
Playing and Stopping sound crashes on some Jellybean and ICS devices. (3341888)
IIPA.exe crashed dialog appears when deploying to iOS Device on WIN7 platform (3324503)
Some Stage3D based AIR games crashing on HTC Evo 3D
Some Video applications crashing on ICS and JellyBean. (3341856)
iOS - No way to identify if an application not running in background is invoked by a push notification. To address this, we’ve introduced a new property value called “InvokeEventReason.NOTIFICATION” for “InvokeEvent.reason”. (3345326)
Known Issues:
ADT App packaging with platformsdk switch pointing to iOS 6 SDK completes after giving fatal Error. (3309675)
InvokeEvent Missing Data: Unable to receive file URL from an Android Intent (3346837)
Text fields stop displaying if stage.quality set to "low" - iOS for renderMode=gpu (3345587)
Loading gif files using AsyncBitmap loading may crash on iOS devices (3337888)
Lock screen on landscape-only app, returns in portrait on Android devices (3346730)
You can find instructions for getting started with this release here: AIR 3.5 Labs Page
We encourage you to let us know what you think over on our AIR 3.5 Labs Forum -
Macbook air 2012 charge capacity
Hello,
I bought my macbook air on the 25th of July 2012. Even though I haven't used it much, the overall capacity has droped to 97-98%, 6546 mAh (the percentage changes sometimes). The number of cycles is 13. I was wondering if this is normal or I'm not using the battery properly. Can you help me? Has this happened to you? Thank you.For the last three MacBook Airs I have owned, the experience has been similar. Right now, MY 2012 Air, that I bought in June has also 13 cycles, and it is at 96% capacity.
I have been keeping a record of my capacity over time, and I find it goes up and down a percentage point fluctuation almost everytime I check it. Over time, the number of times it goes down by a percentage point, and doesn't go back up, are slightly more numerous. To lose a point every now and again is normal aging of the battery. You will probably find that through the 98-95% range, it will be fairly stable for some time.
Remember this too.... Not every battery even starts out at 100% of the average rated capacity. A few start out higher, a few start out lower than the average figure. Thisis just due to manufacturing imperfections that make it impossible to produce a battery with identical capacity in every copy. The starting figure is simply a quoted average that Apple publishes.
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