Air concerns, please clarify

Question

Hi everybody,
I like very much the outlook and the speed of an AirHelp, however there are some concerns in my company regarding this type of help, and it would be awesome if I would get those dissipated.
First, there is the concern about the help trying to access the Internet. We have a lot of customers, who due to their security setting in their company do not have access to the Internet. Therefore, my question would be: is it possible to use the AirHelp locally (on a local workstation or on a server), somehow similar to the chm files?
Second, there is a concern about the size. Is it possible to generate a single file that can be opened somehow the same way as we do with a chm file or a documentation file? At some point as I was testing the AirHelp, I found out that in order to be able to view it, one has to download Air from Adobe. Is it possible to distribute the Air, or they just have to download the Air themselves from the Adobe web site, the same way it is done with Acrobat Reader?
Thank you very much

Answer 1

Hi Jeff
I disagree with your assessment that one should look to the help for RoboHelp to see an example of what can be created with RoboHelp. Oddly, what you see when you open RoboHelp's own help cannot be produced with RoboHelp. It's something Adobe created that is called "Community Help". So it's similar, but isn't what you get with RoboHelp.
As an aside, I constantly find myself scratching and being puzzled when folks are all worried about the help looking too "dated" and wanting some new look and feel so that it's more "modern" looking.
I'd be willing to bet $100 against a single donut that if you seriously surveyed users, the look and feel of the help comes in dead last when compared with evaluating if the help actually did its job and was helpful. It's sadly funny, actually. Sort of like ensuring a prison cell is painted brightly and has the latest amenities when it's the last place in the world folks typically ever want to find themselves.
So you find yourself jumping through hoops to ensure the help is all attractive when most folks simply refuse to open it up and would rather pick up a phone or ask their cubicle neighbor how to do something.
Cheers... Rick
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