AIR Damaged, can't access PS5 Help

I have been trying to access PS5 Help, but all I get is a window saying that this installation of this application (AIR) is damaged. Try re-installing or contacting the publisher... I have unisntalled, re-downloaded, reinstalled repeatedly. Same result. Obviously, PS5 help is no help, since I need AIR to access that.
Here is the LOG file for my AIR installations and uninstalls:
[2011-08-31:14:04:07] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:04:07] Commandline is:
[2011-08-31:14:04:07] Installed runtime (1.1.0.5790) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:05:01] Relaunching with elevation
[2011-08-31:14:05:01] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air8dd9.tmp\adobe air installer.exe -ei
[2011-08-31:14:05:02] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:05:02] Commandline is: -stdio \\.\pipe\AIR_9064_0 -ei
[2011-08-31:14:05:02] Installed runtime (1.1.0.5790) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:05:02] Starting silent runtime update. Updating runtime from version 1.1.0.5790 to version 2.6.0.19140
[2011-08-31:14:05:02] Installing msi at c:\users\finsfe~1\appdata\local\temp\air8dd9.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
[2011-08-31:14:05:49] Runtime Installer end with exit code 0
[2011-08-31:14:05:49] Elevated install completed
[2011-08-31:14:06:29] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-08-31:14:06:29] Runtime Installer end with exit code 0
[2011-08-31:14:06:29] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:06:29] Commandline is: -installupdatecheck
[2011-08-31:14:06:29] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:06:30] Performing pingback request
[2011-08-31:14:06:41] Pingback request completed with HTTP status 200
[2011-08-31:14:06:41] Starting runtime background update check
[2011-08-31:14:06:41] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.6.0.19140/update
[2011-08-31:14:06:41] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.6.0.19140/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-31:14:06:54] Unpackaging complete
[2011-08-31:14:06:54] Download success
[2011-08-31:14:06:54] Runtime updated downloaded
[2011-08-31:14:07:00] User has selected immediate install of the update
[2011-08-31:14:07:00] Starting runtime background update installation
[2011-08-31:14:07:00] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update
[2011-08-31:14:07:01] Runtime updater successfully launched
[2011-08-31:14:07:01] Runtime Installer end with exit code 0
[2011-08-31:14:07:08] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:08] Commandline is: -update
[2011-08-31:14:07:08] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:24] Relaunching with elevation
[2011-08-31:14:07:24] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air52cd.tmp\adobe air installer.exe -ei
[2011-08-31:14:07:26] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:26] Commandline is: -stdio \\.\pipe\AIR_1036_0 -ei
[2011-08-31:14:07:26] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:26] Starting silent runtime update. Updating runtime from version 2.6.0.19140 to version 2.7.1.19610
[2011-08-31:14:07:26] Installing msi at c:\users\finsfe~1\appdata\local\temp\air52cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-31:14:07:42] Application Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:42] Commandline is: C:\PROGRA~2\NATION~1\tempAir\CNGViewer.air
[2011-08-31:14:07:42] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:45] Unpackaging file:///C:/PROGRA~2/NATION~1/tempAir/CNGViewer.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaFF82.tmp
[2011-08-31:14:07:50] Runtime Installer end with exit code 0
[2011-08-31:14:07:51] Elevated install completed
[2011-08-31:14:08:45] Application signature verified
[2011-08-31:14:08:45] Unpackaging/validation complete
[2011-08-31:14:08:45] No app located for appID 'com.nationalgeographic.products.cng120' and pubID '68B1CC4249876152EBE333BD4B7514ADB4D94062.1'
[2011-08-31:14:08:58] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla1AC0.tmp
[2011-08-31:14:09:39] Native installation package creation succeeded
[2011-08-31:14:09:39] Starting app installation to C:\Program Files (x86)\National Geographic. Installing app com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1 version 1.65 build 1250 using the source file at file:///C:/PROGRA~2/NATION~1/tempAir/CNGViewer.air
[2011-08-31:14:09:40] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla1AC0.tmp\setup.msi with guid {8CDC3464-F0E5-A484-4FB8-886CC6CA6E2B}
[2011-08-31:14:10:48] Launching subprocess with commandline C:\Program Files (x86)\National Geographic\The Complete National Geographic\The Complete National Geographic.exe
[2011-08-31:14:11:01] Application Installer end with exit code 0
[2011-08-31:14:11:13] Runtime Installer end with exit code 0
[2011-08-31:14:11:20] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-08-31:14:11:21] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:11:21] Commandline is: -updatecheck
[2011-08-31:14:11:21] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:11:21] Performing pingback request
[2011-08-31:14:11:21] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2011-08-31:14:11:21] Runtime Installer end with exit code 0
[2011-08-31:14:16:22] Application Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:16:22] Commandline is: -playerVersion=10,3,183,5 -sandboxType=application -fromUserEvent=true -- -launch com.nationalgeographic.products.cng120 68B1CC4249876152EBE333BD4B7514ADB4D94062.1
[2011-08-31:14:16:22] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:16:23] Launching subprocess with commandline C:\Program Files (x86)\National Geographic\The Complete National Geographic\The Complete National Geographic.exe
[2011-08-31:14:16:24] Application Installer end with exit code 0
[2011-08-31:14:16:54] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-08-31:14:16:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:16:54] Commandline is: -updatecheck
[2011-08-31:14:16:54] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:16:55] Performing pingback request
[2011-08-31:14:16:56] Pingback request completed with HTTP status 200
[2011-08-31:14:16:56] Starting runtime background update check
[2011-08-31:14:16:56] Clearing unused background update directory
[2011-08-31:14:16:56] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update
[2011-08-31:14:16:56] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-31:14:16:57] Runtime update not available
[2011-08-31:14:16:57] Unpackaging cancelled
[2011-08-31:14:16:57] Runtime Installer end with exit code 0
[2011-10-25:18:15:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-10-25:18:15:59] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-10-25:18:15:59] Commandline is: -updatecheck
[2011-10-25:18:15:59] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-25:18:16:00] Performing pingback request
[2011-10-25:18:16:00] Starting runtime background update check
[2011-10-25:18:16:00] Clearing unused background update directory
[2011-10-25:18:16:00] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update
[2011-10-25:18:16:00] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-10-25:18:16:15] Unpackaging complete
[2011-10-25:18:16:16] Download success
[2011-10-25:18:16:16] Runtime updated downloaded
[2011-10-25:18:16:24] User had deferred installing the update
[2011-10-25:18:16:24] Runtime Installer end with exit code 0
[2011-10-26:13:28:48] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-10-26:13:28:49] Commandline is: -applyupdates "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:28:49] Installed app (com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1) located at c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:28:49] Starting runtime background update installation
[2011-10-26:13:28:49] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Runtime updater successfully launched
[2011-10-26:13:28:49] Runtime Installer end with exit code 0
[2011-10-26:13:28:55] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:28:55] Commandline is: -update "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:55] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:28:55] Installed app (com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1) located at c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:29:23] Relaunching with elevation
[2011-10-26:13:29:23] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air37c6.tmp\adobe air installer.exe -ei
[2011-10-26:13:29:28] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:29:28] Commandline is: -stdio \\.\pipe\AIR_7020_0 -ei
[2011-10-26:13:29:28] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:29:28] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.0.0.4080
[2011-10-26:13:29:29] Installing msi at c:\users\finsfe~1\appdata\local\temp\air37c6.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}
[2011-10-26:13:29:49] Runtime Installer end with exit code 0
[2011-10-26:13:29:49] Elevated install completed
[2011-10-26:13:30:01] Launching subprocess with commandline c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:30:01] Runtime Installer end with exit code 0
[2011-10-26:13:30:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-10-26:13:30:33] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:30:33] Commandline is: -updatecheck
[2011-10-26:13:30:33] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:30:33] Performing pingback request
[2011-10-26:13:30:33] Starting runtime background update check
[2011-10-26:13:30:33] Clearing unused background update directory
[2011-10-26:13:30:33] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-10-26:13:30:33] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-10-26:13:30:40] Runtime update not available
[2011-10-26:13:30:40] Unpackaging cancelled
[2011-10-26:13:30:40] Runtime Installer end with exit code 0
[2011-11-29:21:35:25] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-11-29:21:35:25] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-11-29:21:35:25] Commandline is: -updatecheck
[2011-11-29:21:35:25] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-29:21:35:26] Performing pingback request
[2011-11-29:21:35:26] Starting runtime background update check
[2011-11-29:21:35:26] Clearing unused background update directory
[2011-11-29:21:35:27] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-11-29:21:35:27] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-11-29:21:35:37] Unpackaging complete
[2011-11-29:21:35:37] Download success
[2011-11-29:21:35:37] Runtime updated downloaded
[2011-11-29:21:42:23] User had deferred installing the update
[2011-11-29:21:42:23] Runtime Installer end with exit code 0
[2011-12-06:13:51:02] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-12-06:13:51:02] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-06:13:51:02] Commandline is: -updatecheck
[2011-12-06:13:51:02] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-06:13:51:03] Performing pingback request
[2011-12-06:13:51:04] Pingback request completed with HTTP status 200
[2011-12-06:13:51:04] Starting runtime background update check
[2011-12-06:13:51:04] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-12-06:13:51:04] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-12-06:13:51:06] Unpackaging complete
[2011-12-06:13:51:06] Download success
[2011-12-06:13:51:06] Runtime updated downloaded
[2011-12-06:13:51:14] User had deferred installing the update
[2011-12-06:13:51:14] Runtime Installer end with exit code 0
[2011-12-13:16:57:40] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:40] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-13:16:57:40] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:40] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:57:40] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:57:41] Starting runtime background update installation
[2011-12-13:16:57:41] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:42] Runtime updater successfully launched
[2011-12-13:16:57:42] Runtime Installer end with exit code 0
[2011-12-13:16:57:51] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-13:16:57:51] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:51] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:57:51] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:58:00] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:58:00] Runtime Installer end with exit code 6
[2011-12-13:16:58:30] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-12-13:16:58:31] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-13:16:58:31] Commandline is: -updatecheck
[2011-12-13:16:58:31] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:58:33] Performing pingback request
[2011-12-13:16:58:34] Pingback request completed with HTTP status 200
[2011-12-13:16:58:34] Starting runtime background update check
[2011-12-13:16:58:34] Clearing unused background update directory
[2011-12-13:16:58:34] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-12-13:16:58:34] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-12-13:16:58:37] Unpackaging complete
[2011-12-13:16:58:37] Download success
[2011-12-13:16:58:37] Runtime updated downloaded
[2011-12-13:16:58:39] User had deferred installing the update
[2011-12-13:16:58:39] Runtime Installer end with exit code 0
[2012-01-09:00:05:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:57] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:05:57] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:57] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:05:57] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:05:58] Starting runtime background update installation
[2012-01-09:00:05:58] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:58] Runtime updater successfully launched
[2012-01-09:00:05:58] Runtime Installer end with exit code 0
[2012-01-09:00:06:04] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:06:04] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:06:04] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:06:04] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:06:16] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:06:16] Runtime Installer end with exit code 6
[2012-01-09:00:06:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-01-09:00:06:46] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:06:46] Commandline is: -updatecheck
[2012-01-09:00:06:46] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:06:47] Performing pingback request
[2012-01-09:00:06:48] Pingback request completed with HTTP status 200
[2012-01-09:00:06:48] Starting runtime background update check
[2012-01-09:00:06:48] Clearing unused background update directory
[2012-01-09:00:06:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2012-01-09:00:06:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-09:00:06:59] Unpackaging complete
[2012-01-09:00:06:59] Download success
[2012-01-09:00:06:59] Runtime updated downloaded
[2012-01-09:00:07:11] User had deferred installing the update
[2012-01-09:00:07:11] Runtime Installer end with exit code 0
[2012-01-09:00:42:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:32] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:42:32] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:32] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:32] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:42:33] Starting runtime background update installation
[2012-01-09:00:42:33] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:34] Runtime updater successfully launched
[2012-01-09:00:42:34] Runtime Installer end with exit code 0
[2012-01-09:00:42:41] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:42:41] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:41] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:41] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:42:46] Relaunching with elevation
[2012-01-09:00:42:46] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\airc993.tmp\adobe air installer.exe -ei
[2012-01-09:00:42:50] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:42:50] Commandline is: -stdio \\.\pipe\AIR_7572_0 -ei
[2012-01-09:00:42:50] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:50] Starting silent runtime update. Updating runtime from version 3.0.0.4080 to version 3.1.0.4880
[2012-01-09:00:42:50] Installing msi at c:\users\finsfe~1\appdata\local\temp\airc993.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-09:00:43:11] Runtime Installer end with exit code 0
[2012-01-09:00:43:12] Elevated install completed
[2012-01-09:00:43:24] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:43:24] Runtime Installer end with exit code 0
[2012-01-09:00:43:36] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:43:36] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe" "C:\Users\FinsFeathers\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Loc al Store\#ApplicationUpdater\update.air" 3.5.0
[2012-01-09:00:43:36] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:43:40] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:43:40] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaCDE7.tmp
[2012-01-09:00:43:47] Application signature verified
[2012-01-09:00:43:47] Unpackaging/validation complete
[2012-01-09:00:43:47] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp
[2012-01-09:00:43:49] Native installation package creation succeeded
[2012-01-09:00:43:49] Starting app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.0.0.400 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:43:50] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp\setup.msi with guid {5576D3C1-35DB-0CF0-5503-35B15486F2B5}
[2012-01-09:00:43:54] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:43:54] Rolling back install of C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp\setup.msi
[2012-01-09:00:43:54] Rollback complete
[2012-01-09:00:43:54] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:43:54] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.0
[2012-01-09:00:43:54] Relaunching with elevation
[2012-01-09:00:43:59] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:43:59] Commandline is: -stdio \\.\pipe\AIR_7352_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.0
[2012-01-09:00:43:59] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:43:59] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:00] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\fla1A23.tmp
[2012-01-09:00:44:01] Application signature verified
[2012-01-09:00:44:01] Unpackaging/validation complete
[2012-01-09:00:44:01] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla1F61.tmp
[2012-01-09:00:44:03] Native installation package creation succeeded
[2012-01-09:00:44:03] Starting silent app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.0.0.400 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:03] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla1F61.tmp\setup.msi with guid {5576D3C1-35DB-0CF0-5503-35B15486F2B5}
[2012-01-09:00:44:14] Application Installer end with exit code 0
[2012-01-09:00:44:14] Elevated install completed
[2012-01-09:00:44:14] Launching subprocess with commandline c:\program files (x86)\adobe\Adobe Help\Adobe Help.exe
[2012-01-09:00:44:17] Application Installer end with exit code 0
[2012-01-09:00:44:26] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:44:26] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe" "C:\Users\FinsFeathers\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Loc al Store\#ApplicationUpdater\update.air" 3.5.23
[2012-01-09:00:44:26] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:44:26] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:27] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\fla82F3.tmp
[2012-01-09:00:44:30] Application signature verified
[2012-01-09:00:44:30] Unpackaging/validation complete
[2012-01-09:00:44:30] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp
[2012-01-09:00:44:35] Native installation package creation succeeded
[2012-01-09:00:44:35] Starting app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:35] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
[2012-01-09:00:44:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:44:37] Rolling back install of C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp\setup.msi
[2012-01-09:00:44:37] Rollback complete
[2012-01-09:00:44:37] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:44:37] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.23
[2012-01-09:00:44:37] Relaunching with elevation
[2012-01-09:00:44:43] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:44:43] Commandline is: -stdio \\.\pipe\AIR_7812_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.23
[2012-01-09:00:44:43] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:44:43] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:44] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaC5BD.tmp
[2012-01-09:00:44:47] Application signature verified
[2012-01-09:00:44:47] Unpackaging/validation complete
[2012-01-09:00:44:47] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\flaD22C.tmp
[2012-01-09:00:44:53] Native installation package creation succeeded
[2012-01-09:00:44:53] Starting silent app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:53] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\flaD22C.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
[2012-01-09:00:45:04] Application Installer end with exit code 0
[2012-01-09:00:45:04] Elevated install completed
[2012-01-09:00:45:04] Launching subprocess with commandline c:\program files (x86)\adobe\Adobe Help\Adobe Help.exe
[2012-01-09:00:45:06] Application Installer end with exit code 0
[2012-01-09:00:45:35] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-01-09:00:45:35] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:45:35] Commandline is: -updatecheck
[2012-01-09:00:45:35] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:45:36] Performing pingback request
[2012-01-09:00:45:39] Pingback request completed with HTTP status 200
[2012-01-09:00:45:39] Starting runtime background update check
[2012-01-09:00:45:39] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
[2012-01-09:00:45:39] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-09:00:45:40] Runtime update not available
[2012-01-09:00:45:40] Unpackaging cancelled
[2012-01-09:00:45:40] Runtime Installer end with exit code 0
[2012-01-16:13:29:40] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:29:40] Commandline is:
[2012-01-16:13:29:40] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:29:46] Relaunching with elevation
[2012-01-16:13:29:46] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air1aea.tmp\adobe air installer.exe -ei
[2012-01-16:13:29:49] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:29:49] Commandline is: -stdio \\.\pipe\AIR_4320_0 -ei
[2012-01-16:13:29:49] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:29:49] Starting silent runtime update. Updating runtime from version 3.0.0.4080 to version 3.1.0.4880
[2012-01-16:13:29:50] Installing msi at c:\users\finsfe~1\appdata\local\temp\air1aea.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:30:02] Runtime Installer end with exit code 0
[2012-01-16:13:30:02] Elevated install completed
[2012-01-16:13:30:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-01-16:13:30:08] Runtime Installer end with exit code 0
[2012-01-16:13:30:08] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:30:08] Commandline is: -installupdatecheck
[2012-01-16:13:30:08] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:30:09] Performing pingback request
[2012-01-16:13:30:09] Pingback request completed with HTTP status 200
[2012-01-16:13:30:09] Starting runtime background update check
[2012-01-16:13:30:09] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
[2012-01-16:13:30:09] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-16:13:30:09] Runtime update not available
[2012-01-16:13:30:09] Unpackaging cancelled
[2012-01-16:13:30:09] Runtime Installer end with exit code 0
[2012-01-16:13:36:36] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:36:36] Commandline is: -arp:uninstall
[2012-01-16:13:36:36] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:36:51] Relaunching with elevation
[2012-01-16:13:36:51] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2012-01-16:13:36:51] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:36:51] Commandline is: -stdio \\.\pipe\AIR_6112_0 -eu
[2012-01-16:13:36:51] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:36:51] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
[2012-01-16:13:36:52] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:36:54] Runtime Installer end with exit code 0
[2012-01-16:13:36:54] Elevated install completed
[2012-01-16:13:36:54] Runtime Installer end with exit code 0
[2012-01-16:13:37:46] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:37:46] Commandline is:
[2012-01-16:13:37:46] No installed runtime detected
[2012-01-16:13:37:51] Relaunching with elevation
[2012-01-16:13:37:51] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air8639.tmp\adobe air installer.exe -ei
[2012-01-16:13:37:54] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:37:54] Commandline is: -stdio \\.\pipe\AIR_3664_0 -ei
[2012-01-16:13:37:54] No installed runtime detected
[2012-01-16:13:37:55] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2012-01-16:13:37:55] Installing msi at c:\users\finsfe~1\appdata\local\temp\air8639.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:37:59] Runtime Installer end with exit code 0
[2012-01-16:13:37:59] Elevated install completed
[2012-01-16:13:38:03] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-01-16:13:38:03] Runtime Installer end with exit code 0
[2012-01-16:13:38:03] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:38:03] Commandline is: -installupdatecheck
[2012-01-16:13:38:03] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:38:04] Performing pingback request
[2012-01-16:13:38:25] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-01-16:13:38:25] Runtime Installer end with exit code 0
It appears several other people have encountered similar issues recently, and there has been no response. Very unhelpful help, Adobe!
gc

It is not clear whether you are a user of PS5 (whatever that is) who is having trouble installing their product help or a technical author who has produced the help and is having trouble getting the help to work prior to distributing it.
From what I can make of the logs, it looks like you are a user of PS5 and it is they who you should contact. This forum is for people who are producing the help.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Hi,
I am in snowed in on a remote hillside in the Scottish Highlands.
My elderly neighbour - half a mile a way has been having trouble with her computer - I am trying to help her get back online
She is running XP and IE (I believe it is 7 but as you will see this isnt easy to determine)
Her life's work is on the computer (she is a biologist)
Our internet is *very* slow - the best we can get is 0.5Mb/s
The only browser installed on her system is IE, when it starts it immediately fails with the windows message box "Adobe Air - the installation of this application is damaged. try re-installing or contacting the publisher for assistance" The browser then immediately exits and the computer crashes If you shut it down you then get a blue screen with an IRQL error.
If you dont launch the browser the computer seems to work ok
As there is no other browser on the computer getting a new adobe installer on it is hard
You can't uninstall as the system crashes on uninstall
I have tried going back to an earlier restore point - same problem
I have tried safe mode - same problem
It seems to be running air v 2.0.4.13090
I have searched for adobeairinstaller.exe on the system so I can try a command line uninstall but can't locate it
I think the file must be damaged and so wondered if I might hack the registry to try and stop it loading
I *think* i have backed up all of the data and email but partly due to our slow internet [the windows update process will take several days] and partly due to the fact that she reinstalling some of her apps may prove impossible I *Really* dont want to format and start again
Any help - gratefully received - Please remember there is no working browser so anything that has to be downloaded has to be done here and walked up the hill through the snow on a usb key.
install log (just the most recent section] attached
Many Thanks
Tim

ok I solved it myself
1/ use windows XP built in FTP to download Mozilla firefox from their ftp site
2/ use that to download adobe air latest installer
3/ use command line adobeairinstaller.exe -uninstall
4/ better but ie still not working so go to microsoft download centre (in firefox) and download an ie upgrade and install it
5/ reinstall air
job done

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Hi:
I have two Minis, a MPB 13" and a MBA 11" connected to my Time Capsule. My MBP and the two Minis can access the Time Capsule disk with no problem. It's a different story for the MBA.
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Hello,
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