Air drop printer feature envy 4500

My envy 4500 stopped being recognized by my I Phone 6 or my I pad. Now nothing can find the printer. I've tried resetting both the phone, iPad and printer no joy. The blue tooth is on and wireless is turned on. Any suggestions?

Hi,
Sorry to hear you are having problems printing.
You mentioned that you've reset the phone but try restarting your apple device again - It's a simple fix that sometimes helps re-establish the connection to the printer.
Other thing to check would be that there have been no recent changes to the wifi password and that both the phone and printer are still connected to the wifi.
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Similar Messages

Printer HP Envy 4500 Series cannot be contacted over the network

My wireless printing chooses when it wants to work, and right now it's really acting up. It is connected wirelessly, it is the default printer, but after troubleshooting it is telling me "Printer HP Envy 4500 Series cannot be contacted over the network." What can I do to get printing again?

Hello featherfamily,
Welcome to the HP Forums.
I see that you are having an issue with the printer not connecting with a wireless connection.
Please click on the following link that deals with when the 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

How do I cancel print job envy 4500

envy 4500 - how do I cancel a print job in progress
This question was solved.
View Solution.

Hello @neilann,
Welcome to the HP forums.
I understand that you would like to know how to cancel a print job that is in progress.
I would like to help.
Depending upon your operating system, do one of the following:
● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.
Double-click the icon for your printer to open the print queue.
On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.
Aardvark1
I work on behalf of HP
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Elongated descenders on footer when printing with Envy 4500

I have just purchased this item and everytime I print it elongates the descenders on letters in my footer.
Help!!!

Hello @davejohnson2002 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into print issues.
I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, are printing on legal or letter size paper?
Does this issue occur from a specific program, or multiple programs?
If you make a copy of something with a footer, does this issue occur?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 - Won't print from Notepad

I have a really bizarre problem. I have bought a new printer - HP Envy 4500 - and set it up fine. It's wireless which works brilliantly, I've been able to print from web pages, word documents, pictures etc. but today when I tried to print from the notepad it just would not work. It shows up in the printer queue, says it's printing, but nothing comes out of the printer. I copy and pasted the words I wanted to print from notepad, in to the word document and it printed fine. Any ideas?

Anybody have any ideas?

How do i Drag and Drop print in black and white?

I really like the drag and drop printing feature where i just drag several files to the printer icon in the doc and they print with out opening the file. My only problem is that i can't get them to print in black and white, or choose any other features for that matter. it is printing in color, which is the printer's default. Does any one know how to print in black and white with the drag and drop feature. i have set the printer to black and white for a single document, then tried to drag and drop, but it still does it in color only. i am using pdf's by the way, but it happens with jpegs as well.

You should create another printer queue for the printer and choose an appropriate name for the queue. You can then put the printer in the Dock. Now use the web interface to the printing system <http://127.0.0.1:631/printers>. Locate your new printer and click on the "Configure" button. You will need to authenticate yourself using the short user name and password of an administrator's account. You will then be able to set the defaults for that printer. Click "Continue" when you are done.
You can now drag and drop those files you want printed to the appropriate printer icon in the Dock.
Note: This does not work for every printer. There are some manufacturer's drivers that do not put these options in the printer's PPD. They generate them on the fly when you call the print window.
Matt
Mac Mini G4; B&W G3/300

HP UPDATE FAIL - REPEATEDLY - HP ENVY 4500

Hi My computer is trying to download an update and repeatedly fails.No problem with windows or microsoft updates which load as they should do.The HP Update fails every time. The following error message is generated: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 4500 series Installation date: ‎11/‎04/‎2014 06:35 Installation status: Failed Error details: Code 80070490 Update type: Recommended Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012 More information:http://sysdev.microsoft.com/support/default.aspx Help and Support:http://support.microsoft.com/select/?target=hub Any words of wisdom appreciatted even how to cancel the update. Many thanks GKH

Through some searching I was able to find a solution to this I found it here: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x8024200b-when-windows-update-runs-after/83b18118-ac33-4970-bc58-2cc8c5d87296?auth=1&rtAction=1439265391782with JamieXS comment.Quote: "Here what I did. From Settings, search for "Device Manager". Under Printers I had 2 "Unidentified Printers". I Right Clicked & uninstalled both. Run Windows Update again & failed update had gone, however I was unable to print anymore. Back to Settings Initial Window & select Devices, then Printers & Scanners. I removed all entries for HP Printers, Fax etc. I then selected "Add a printer or scanner" from the top of the Printers & Scanners Menu. It searched & found My Officejet Pro 6830. I then double clicked the HP Officejet Pro 6830 Icon on My Desktop & it installed the Printer again. All now working & no more failed Windows Updates :-) " For myself I found I had 2 Networked printers ( 1 under fax and 1 printer) and another printer (all 5740) I deleted the 2 network and kept the regular one. Re-ran the update and no more errors! checked and my printer works fine both on my desktop here and on my networked laptop, so I did not have to reinstall anything. I hope that this helps anyone else out there that is getting the same errors.

Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How do setup an hp envy 4500 wireless printer from an iPad air tablet

I want to set up my HP Envy 4500 Wireless printer but, don't know how to that from my Apple IPad Air tablet, PLEASE help !!!
Thanks

If you turn the wireless function on the printer on and select the print option for whatever it is you want to print, you should then be able to select the Envy printer (from a list if there is more than one wireless printer around) and print to it via the Ipad's inbuilt Air print app. For example, on IOS7 when selecting a photo to print, the options Icon should look like this: When you click the options Icon you should then be able to select the print Icon below: You should then be in a position to select your printer. If the wi-fi function is on, then it should be visible. This link might also be useful: http://support.apple.com/kb/HT4356

HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
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Although I work for HP my posts and replies are my own

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via one of HP's tool is fine, however, printing the internal test page via the HP tool fails
I am losing my mind and would really appreciate some help.
Thank you!

Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP ENVY 4500 Printer "Error. Cannot connect to Server"

Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
"Error. Cannot connect to Server. Check Server name and address."
She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
Any help would be greatly appreciated,
bbritt91

Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Installing printer Envy 4500 on MAC OS X.10- set up bar stuck on "retrieving information"- Help!!!

I bought the HP Envy 4500 because I just upgraded my Mac to OS 10.10 and my office jet would not come along for the ride... I installed the driver from the HP website and I completed all the steps until the last step "configuation results".
The window reads "retriving information" and it has been "retrieving information" for 20 minutes. I have cancelled and gone back twice to no avail. I printed the practice page and that went fine. What can I try next?

Hi @Elizabetti,
Welcome to the HP Support Forums! I see you are trying to install your new HP Envy 4500 with your Mac running the Yosemite 10.10 Operating system. When you attempt to install the setup bar stops on 'retrieving information'. You have cancelled it 2 times with no success. I would like you to go ahead and complete the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP ENVY 4500 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

About HP envy 4500 printing for both sides for mac os x 10.9.4

I got the printer recently. I have installed the lastest software and set up air print successfully. I was trying to print out mt notes for both sides of the paper but I did not see the " print both sides" option. I looked up the old post in the forum and tried to follow the set up step by step, but it is still not working. Can anyone tell me how to set up the both sides printing option.
Thank you so much.

Hi @chloe_chie,
Welcome to the HP Forums!
I understand that you are wondering how to print on both sides with your HP Envy 4500 on your Mac OS X 10.9.4, and I am happy to help!
Please make sure that the correct driver has been selected on the Mac. Meaning, it should read HP Envy 4500, not the Airprint driver.
To do this go to the Apple Icon, System Preferences, then Print & Scan and look for the images below:
Once we have verified that we have the correct driver selected, then please follow through this guide, Printing on Both Sides of the Paper (Duplexing) for HP Deskjet 3540, 4640, ENVY 4500, and Officejet ....
Hope this information helps, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP Envy 4500 is not printing with USB cord

Hi! I recently bought an HP Envy 4500 printer for University and I can only use it with a USB (as University Wifi is private and won't allow printers). Up until now, it has been printing fine with the USB. I tried it today, and it refused to recognize there was a printer. I unplugged, replugged, shut of the printer, shut off the laptop, everything, but it refused to connect. it says "printer is not connected" when I tried to print class notes. I don't have any software on my computer, I'm pretty technologically challenged so I didn't know if I needed any. Why is this happening? How can I fix it? A printer that doesn't print does me no good, especially since I can't utilize ePrint or wireless. Thank you!

Hi @rlvenkat , and welcome to the HP Forums.
I see you're having issues printing via USB cable. I would love to help!
I would suggest unplugging the USB cable, and deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 series Full Feature Software and Drivers, and reconnect the cable when prompted.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Air drop printer feature envy 4500

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