AIR installation issue
I have Mac OS X (10.7.2), my air application was crashing on start. To fix that I uninstalled that AIR application and AIR runtime, and now trying reinstall runtime but when I click on "Adobe Air Installer.app", it show following error. I also tried installing latest beta from labs as well.
This application requires a version of Adobe AIR which cannot be found.
Please download the latest version of the runtime from
http://www.adobe.com/go/getair,
or contact the application author for an updated version.
In Console it prints following:
12/19/11 3:09:06.685 PM Adobe AIR Installer: Runtime Installer begin with version 3.2.0.1320 on Mac OS 10.7.2 x86
12/19/11 3:09:06.685 PM Adobe AIR Installer: Commandline is: -psn_0_733363
12/19/11 3:09:06.685 PM Adobe AIR Installer: No installed runtime detected
12/19/11 3:09:07.884 PM com.apple.launchd.peruser.1151718425: ([0x0-0xb30b3].com.adobe.air.Installer[930]) Job appears to have crashed: Bus error: 10
12/19/11 3:09:08.020 PM ReportCrash: Saved crash report for Adobe AIR Installer[930] version 3.2 (3.2.0.1320) to /Users/shahid/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-19-150908_machine.crash
Thanks,
shahid
Workaround mentioned by adobe in this thread fixed my issue:
Latest Version of Air won't install on my MAC! Help!
Similar Messages
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Adobe AIR installation issue - hangs at "Installing..."
Hello everyone!
I know questions similar to this have been asked many times before, but I did not manage to find the solution to my problem after a few hours of reading and trying the various 'solutions' around the net and this forum. I apologise if I missed it.
I cannot seem to install Adobe AIR. I run a freshly downloaded installation executable, but it hangs at "Installing..." and 0% progress for a very, very, very long time, if I let it. This last try has been going for 45 minutes as I write. The only way to get out of the installer is through Task Manager and killing the service, as hitting 'Cancel' just makes the installer attempt to cancel endlessly.
I tried installing it in safe mode but there it gives an error saying I may not have administrative permissions (which I do have);
I created a new user account;
I "run as Administrator" and am using an account with administrative rights;
I tried it through the command line with putting the file in c:\ and running "AdobeAIRInstaller.exe -silent" without quotes from c:\;
I have shut off all my antivirus software;
I tried downloading it with a different browser;
I tried using the MicrosoftFixit.ProgramInstallUninstall, and took Adobe AIR off the list;
I tried uninstalling all Adobe products and then reinstalling them, with Adobe AIR last
... and some more things, but none of this has helped. Here's what the installation log generates when it hangs:
[2012-12-25:01:16:36] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
[2012-12-25:01:16:36] Commandline is:
[2012-12-25:01:16:36] No installed runtime detected
[2012-12-25:01:16:40] Relaunching with elevation
[2012-12-25:01:16:40] Launching subprocess with commandline c:\users\terri\appdata\local\temp\air7b85.tmp\adobe air installer.exe -ei
[2012-12-25:01:16:40] Runtime Installer begin with version 3.5.0.880 on Windows 7 x86
[2012-12-25:01:16:40] Commandline is: -stdio \\.\pipe\AIR_7668_0 -ei
[2012-12-25:01:16:40] No installed runtime detected
I would much appreciate any help or advice anyone can give me regarding this! This is starting to drive me nuts.
Thank you.
( also, this is my first post, so please forgive if I've done anything wrong or not according to etiquette! )Ok, I understand. So before we continue, we really need to figure out what the exact error is. Can you, on at least 2 systems, generate the MSI logs we'll need? Here's a document that explains how to enable logging and where to find the logs once they've been created:
How to enable Windows logging
Once you've enabled logging, try installing again. Grab the newly created msi logs and either post here or email me at [email protected] I'll examine the logs and see if we can find a common issue between the systems.
Thanks,
Chris -
Hi,
I am facing an installation issue with AIR file on multiple machines.Though I am able to install it on some machiens.Below is the log for same.
[2011-08-05:11:56:02] Application Installer begin with version 2.7.0.19530 on Windows XP x86
[2011-08-05:11:56:02] Commandline is: E:\ASMTv3India\ASMT2011_Beta-4Aug2011\ASMT2011_Beta.air
[2011-08-05:11:56:02] Installed runtime (2.7.0.19530) located at c:\Program Files\Common Files\Adobe AIR
[2011-08-05:11:56:02] Unpackaging file:///E:/v3India/App_Beta.air to C:\Documents and Settings\Media\Local Settings\Temp\fla2D.tmp
[2011-08-05:11:56:03] Application signature verified
[2011-08-05:11:56:03] Unpackaging/validation complete
[2011-08-05:11:56:03] No app located for appID 'App2011-Beta' and pubID ''
[2011-08-05:11:56:12] Converting unpackaged application to a native installation package in C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp
[2011-08-05:11:56:18] Native installation package creation succeeded
[2011-08-05:11:56:18] Starting app installation to C:\Program Files. Installing app ASMT2011-Beta version v3.010 using the source file at file:///E:/v3India/App_Beta.air
[2011-08-05:11:56:18] Installing msi at C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi with guid {EBF346A2-FD8C-08C2-07E8-AA91ABD1CAE6}
[2011-08-05:11:56:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:21] Rolling back install of C:\Documents and Settings\Media\Local Settings\Temp\fla3B.tmp\setup.msi
[2011-08-05:11:56:21] Rollback complete
[2011-08-05:11:56:21] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2011-08-05:11:56:28] Application Installer end with exit code 7
Please do the needful.
Thanks & Regards
VishalOk, I understand. So before we continue, we really need to figure out what the exact error is. Can you, on at least 2 systems, generate the MSI logs we'll need? Here's a document that explains how to enable logging and where to find the logs once they've been created:
How to enable Windows logging
Once you've enabled logging, try installing again. Grab the newly created msi logs and either post here or email me at [email protected] I'll examine the logs and see if we can find a common issue between the systems.
Thanks,
Chris -
Another Adobe Air installation issue
I've tried removing the following directories and still get an error while installing.
C:\Program Files\Common Files\Adobe AIR
C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
C:\Users\phil\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
C:\Users\phil\AppData\Local\Adobe\AIR
C:\Users\phil\AppData\Roaming\Adobe\AIR
C:\ProgramData\Adobe\AIR
Yes, I ran it as administrator but not the default admin account. Phil's account has administrative privileges.
[2011-09-20:18:00:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:00:52] Commandline is: -x1 file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:00:52] Invoking Application Installer for combined install
[2011-09-20:18:00:52] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:00:52] Commandline is: -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:00:53] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla41C0.tmp
[2011-09-20:18:00:55] Application signature verified
[2011-09-20:18:00:55] Unpackaging/validation complete
[2011-09-20:18:00:55] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-09-20:18:01:10] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla841F.tmp
[2011-09-20:18:01:11] Native installation package creation succeeded
[2011-09-20:18:01:11] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:11] Relaunching with elevation
[2011-09-20:18:01:14] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:01:14] Commandline is: -stdio \\.\pipe\AIR_3948_0 -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:14] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-09-20:18:01:15] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla98F4.tmp
[2011-09-20:18:01:17] Application signature verified
[2011-09-20:18:01:17] Unpackaging/validation complete
[2011-09-20:18:01:17] No app located for appID 'com.amz.retirementplanner' and pubID ''
[2011-09-20:18:01:17] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\flaA064.tmp
[2011-09-20:18:01:18] Native installation package creation succeeded
[2011-09-20:18:01:18] Starting silent combined runtime update and app install.
Updating runtime from version 1.5.0.7220 to version 2.7.1.19610.
Installing app com.amz.retirementplanner version 1.1.0 to C:\Program Files (x86) using the source file at file:///C:/Users/phil/Downloads/LIFR-1.1.0.air
[2011-09-20:18:01:19] Installing msi at C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:01:24] Installing msi at C:\Users\phil\AppData\Local\Temp\flaA064.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}
[2011-09-20:18:01:28] Application Installer end with exit code 0
[2011-09-20:18:01:28] Elevated install completed
[2011-09-20:18:01:28] Launching subprocess with commandline C:\Program Files (x86)\LIFR Retirement Planner 1.1\LIFR Retirement Planner 1.1.exe
[2011-09-20:18:01:29] Application Installer end with exit code 0
[2011-09-20:18:01:29] Subprocess app installer succeeded
[2011-09-20:18:01:29] Runtime Installer end with exit code 0
[2011-09-20:18:05:59] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:05:59] Commandline is:
[2011-09-20:18:05:59] No installed runtime detected
[2011-09-20:18:06:03] Relaunching with elevation
[2011-09-20:18:06:03] Launching subprocess with commandline c:\users\phil\appdata\local\temp\aire262.tmp\adobe air installer.exe -ei
[2011-09-20:18:06:07] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:06:07] Commandline is: -stdio \\.\pipe\AIR_3744_0 -ei
[2011-09-20:18:06:07] No installed runtime detected
[2011-09-20:18:06:07] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-20:18:06:07] Installing msi at c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:06:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Rolling back install of c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi
[2011-09-20:18:06:07] Rollback complete
[2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:07] Runtime Installer end with exit code 7
[2011-09-20:18:06:11] Runtime Installer end with exit code 7
[2011-09-20:18:06:30] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-20:18:06:30] Commandline is:
[2011-09-20:18:06:30] No installed runtime detected
[2011-09-20:18:06:34] Relaunching with elevation
[2011-09-20:18:06:34] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5b97.tmp\adobe air installer.exe -ei
[2011-09-20:18:06:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-20:18:06:37] Commandline is: -stdio \\.\pipe\AIR_1032_0 -ei
[2011-09-20:18:06:37] No installed runtime detected
[2011-09-20:18:06:37] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-20:18:06:37] Installing msi at c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-20:18:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Rolling back install of c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi
[2011-09-20:18:06:37] Rollback complete
[2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-20:18:06:37] Runtime Installer end with exit code 7
[2011-09-20:18:06:44] Runtime Installer end with exit code 7
[2011-09-21:06:20:28] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:20:28] Commandline is:
[2011-09-21:06:20:28] No installed runtime detected
[2011-09-21:06:20:32] Relaunching with elevation
[2011-09-21:06:20:32] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air4ee8.tmp\adobe air installer.exe -ei
[2011-09-21:06:20:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:20:36] Commandline is: -stdio \\.\pipe\AIR_5268_0 -ei
[2011-09-21:06:20:36] No installed runtime detected
[2011-09-21:06:20:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:20:36] Installing msi at c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:20:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Rolling back install of c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi
[2011-09-21:06:20:37] Rollback complete
[2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:20:37] Runtime Installer end with exit code 7
[2011-09-21:06:20:45] Runtime Installer end with exit code 7
[2011-09-21:06:39:03] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:39:03] Commandline is:
[2011-09-21:06:39:03] No installed runtime detected
[2011-09-21:06:39:23] Relaunching with elevation
[2011-09-21:06:39:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5445.tmp\adobe air installer.exe -ei
[2011-09-21:06:39:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:39:29] Commandline is: -stdio \\.\pipe\AIR_7016_0 -ei
[2011-09-21:06:39:29] No installed runtime detected
[2011-09-21:06:39:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:39:29] Installing msi at c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:39:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:39:30] Rolling back install of c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi
[2011-09-21:06:39:30] Rollback complete
[2011-09-21:06:39:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:39:30] Runtime Installer end with exit code 7
[2011-09-21:06:39:40] Runtime Installer end with exit code 7
[2011-09-21:06:41:16] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:41:16] Commandline is:
[2011-09-21:06:41:16] No installed runtime detected
[2011-09-21:06:41:23] Relaunching with elevation
[2011-09-21:06:41:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5f4d.tmp\adobe air installer.exe -ei
[2011-09-21:06:41:32] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:41:32] Commandline is: -stdio \\.\pipe\AIR_5904_0 -ei
[2011-09-21:06:41:32] No installed runtime detected
[2011-09-21:06:41:32] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:41:32] Installing msi at c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:41:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:41:32] Rolling back install of c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi
[2011-09-21:06:41:32] Rollback complete
[2011-09-21:06:41:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:41:32] Runtime Installer end with exit code 7
[2011-09-21:06:41:41] Runtime Installer end with exit code 7
[2011-09-21:06:46:44] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:46:44] Commandline is:
[2011-09-21:06:46:44] No installed runtime detected
[2011-09-21:06:46:52] Relaunching with elevation
[2011-09-21:06:46:52] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5aca.tmp\adobe air installer.exe -ei
[2011-09-21:06:46:56] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:46:56] Commandline is: -stdio \\.\pipe\AIR_6308_0 -ei
[2011-09-21:06:46:56] No installed runtime detected
[2011-09-21:06:46:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:46:56] Installing msi at c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:46:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:56] Rolling back install of c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi
[2011-09-21:06:46:56] Rollback complete
[2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:46:58] Runtime Installer end with exit code 7
[2011-09-21:06:54:29] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:06:54:29] Commandline is:
[2011-09-21:06:54:29] No installed runtime detected
[2011-09-21:06:54:33] Relaunching with elevation
[2011-09-21:06:54:33] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7942.tmp\adobe air installer.exe -ei
[2011-09-21:06:54:35] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:06:54:35] Commandline is: -stdio \\.\pipe\AIR_4300_0 -ei
[2011-09-21:06:54:35] No installed runtime detected
[2011-09-21:06:54:36] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:06:54:36] Installing msi at c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:06:54:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:54:36] Rolling back install of c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi
[2011-09-21:06:54:36] Rollback complete
[2011-09-21:06:54:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:06:54:36] Runtime Installer end with exit code 7
[2011-09-21:06:54:38] Runtime Installer end with exit code 7
[2011-09-21:08:29:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:29:22] Commandline is:
[2011-09-21:08:29:22] No installed runtime detected
[2011-09-21:08:29:25] Relaunching with elevation
[2011-09-21:08:29:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air556f.tmp\adobe air installer.exe -ei
[2011-09-21:08:29:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:29:29] Commandline is: -stdio \\.\pipe\AIR_7108_0 -ei
[2011-09-21:08:29:29] No installed runtime detected
[2011-09-21:08:29:29] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:29:29] Installing msi at c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:29:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:29:29] Rolling back install of c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi
[2011-09-21:08:29:29] Rollback complete
[2011-09-21:08:29:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:29:29] Runtime Installer end with exit code 7
[2011-09-21:08:34:00] Runtime Installer end with exit code 7
[2011-09-21:08:36:08] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:08] Commandline is:
[2011-09-21:08:36:08] No installed runtime detected
[2011-09-21:08:36:11] Relaunching with elevation
[2011-09-21:08:36:11] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7bf3.tmp\adobe air installer.exe -ei
[2011-09-21:08:36:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:13] Commandline is: -stdio \\.\pipe\AIR_6760_0 -ei
[2011-09-21:08:36:13] No installed runtime detected
[2011-09-21:08:36:13] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:36:13] Installing msi at c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:36:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Rolling back install of c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi
[2011-09-21:08:36:13] Rollback complete
[2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:13] Runtime Installer end with exit code 7
[2011-09-21:08:36:15] Runtime Installer end with exit code 7
[2011-09-21:08:36:45] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:45] Commandline is:
[2011-09-21:08:36:45] No installed runtime detected
[2011-09-21:08:36:49] Relaunching with elevation
[2011-09-21:08:36:49] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air13de.tmp\adobe air installer.exe -ei
[2011-09-21:08:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:36:52] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
[2011-09-21:08:36:52] No installed runtime detected
[2011-09-21:08:36:52] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:36:52] Installing msi at c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:36:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:52] Rolling back install of c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi
[2011-09-21:08:36:52] Rollback complete
[2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:36:52] Runtime Installer end with exit code 7
[2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:37:03] Runtime Installer end with exit code 7
[2011-09-21:08:37:53] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:53] Commandline is:
[2011-09-21:08:37:53] No installed runtime detected
[2011-09-21:08:37:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:54] Commandline is:
[2011-09-21:08:37:54] No installed runtime detected
[2011-09-21:08:37:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:37:55] Commandline is:
[2011-09-21:08:37:55] No installed runtime detected
[2011-09-21:08:38:01] Relaunching with elevation
[2011-09-21:08:38:01] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air18cd.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:11] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:11] Commandline is: -stdio \\.\pipe\AIR_3020_0 -ei
[2011-09-21:08:38:11] No installed runtime detected
[2011-09-21:08:38:11] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:11] Installing msi at c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:11] Rolling back install of c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi
[2011-09-21:08:38:11] Rollback complete
[2011-09-21:08:38:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:11] Runtime Installer end with exit code 7
[2011-09-21:08:38:13] Runtime Installer end with exit code 7
[2011-09-21:08:38:20] Relaunching with elevation
[2011-09-21:08:38:20] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air2903.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:22] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:22] Commandline is: -stdio \\.\pipe\AIR_6784_0 -ei
[2011-09-21:08:38:22] No installed runtime detected
[2011-09-21:08:38:22] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:22] Installing msi at c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Rolling back install of c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi
[2011-09-21:08:38:22] Rollback complete
[2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:22] Runtime Installer end with exit code 7
[2011-09-21:08:38:23] Runtime Installer end with exit code 7
[2011-09-21:08:38:25] Relaunching with elevation
[2011-09-21:08:38:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b7c.tmp\adobe air installer.exe -ei
[2011-09-21:08:38:27] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:38:27] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei
[2011-09-21:08:38:27] No installed runtime detected
[2011-09-21:08:38:27] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:38:27] Installing msi at c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:38:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:27] Rolling back install of c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi
[2011-09-21:08:38:27] Rollback complete
[2011-09-21:08:38:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:38:27] Runtime Installer end with exit code 7
[2011-09-21:08:38:38] Runtime Installer end with exit code 7
[2011-09-21:08:38:58] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:38:58] Commandline is:
[2011-09-21:08:38:58] No installed runtime detected
[2011-09-21:08:39:02] Relaunching with elevation
[2011-09-21:08:39:02] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air22cc.tmp\adobe air installer.exe -ei
[2011-09-21:08:39:04] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:39:04] Commandline is: -stdio \\.\pipe\AIR_7868_0 -ei
[2011-09-21:08:39:04] No installed runtime detected
[2011-09-21:08:39:05] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:39:05] Installing msi at c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:39:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Rolling back install of c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi
[2011-09-21:08:39:05] Rollback complete
[2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:05] Runtime Installer end with exit code 7
[2011-09-21:08:39:08] Runtime Installer end with exit code 7
[2011-09-21:08:39:37] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-09-21:08:39:37] Commandline is:
[2011-09-21:08:39:37] No installed runtime detected
[2011-09-21:08:39:43] Relaunching with elevation
[2011-09-21:08:39:43] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airb885.tmp\adobe air installer.exe -ei
[2011-09-21:08:39:46] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:39:46] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei
[2011-09-21:08:39:46] No installed runtime detected
[2011-09-21:08:39:46] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:39:46] Installing msi at c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:39:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Rolling back install of c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi
[2011-09-21:08:39:47] Rollback complete
[2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:39:47] Runtime Installer end with exit code 7
[2011-09-21:08:42:54] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:42:54] Commandline is:
[2011-09-21:08:42:54] No installed runtime detected
[2011-09-21:08:42:58] Relaunching with elevation
[2011-09-21:08:42:58] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airba4a.tmp\adobe air installer.exe -ei
[2011-09-21:08:43:01] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:43:01] Commandline is: -stdio \\.\pipe\AIR_7176_0 -ei
[2011-09-21:08:43:01] No installed runtime detected
[2011-09-21:08:43:01] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:43:01] Installing msi at c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:43:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:01] Rolling back install of c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi
[2011-09-21:08:43:01] Rollback complete
[2011-09-21:08:43:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:43:02] Runtime Installer end with exit code 7
[2011-09-21:08:43:03] Runtime Installer end with exit code 7
[2011-09-21:08:43:09] Runtime Installer end with exit code 7
[2011-09-21:08:48:47] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:48:47] Commandline is:
[2011-09-21:08:48:47] No installed runtime detected
[2011-09-21:08:48:55] Relaunching with elevation
[2011-09-21:08:48:55] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b9b.tmp\adobe air installer.exe -ei
[2011-09-21:08:48:55] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:48:55] Commandline is: -stdio \\.\pipe\AIR_5568_0 -ei
[2011-09-21:08:48:55] No installed runtime detected
[2011-09-21:08:48:56] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:48:56] Installing msi at c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:48:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:48:56] Rolling back install of c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi
[2011-09-21:08:48:56] Rollback complete
[2011-09-21:08:48:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:48:56] Runtime Installer end with exit code 7
[2011-09-21:08:49:26] Runtime Installer end with exit code 7
[2011-09-21:08:56:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:56:37] Commandline is:
[2011-09-21:08:56:37] No installed runtime detected
[2011-09-21:08:59:53] Relaunching with elevation
[2011-09-21:08:59:53] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air41b1.tmp\adobe air installer.exe -ei
[2011-09-21:08:59:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:08:59:53] Commandline is: -stdio \\.\pipe\AIR_5656_0 -ei
[2011-09-21:08:59:53] No installed runtime detected
[2011-09-21:08:59:53] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:08:59:53] Installing msi at c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:08:59:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Rolling back install of c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi
[2011-09-21:08:59:53] Rollback complete
[2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:08:59:53] Runtime Installer end with exit code 7
[2011-09-21:09:07:06] Runtime Installer end with exit code 7
[2011-09-21:09:07:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:09:07:39] Commandline is:
[2011-09-21:09:07:39] No installed runtime detected
[2011-09-21:09:07:44] Relaunching with elevation
[2011-09-21:09:07:44] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air62c8.tmp\adobe air installer.exe -ei
[2011-09-21:09:07:44] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-21:09:07:44] Commandline is: -stdio \\.\pipe\AIR_7504_0 -ei
[2011-09-21:09:07:44] No installed runtime detected
[2011-09-21:09:07:44] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-21:09:07:44] Installing msi at c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-21:09:07:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:09:07:44] Rolling back install of c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi
[2011-09-21:09:07:44] Rollback complete
[2011-09-21:09:07:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2011-09-21:09:07:44] Runtime Installer end with exit code 7
[2011-09-21:09:07:59] Runtime Installer end with exit code 7I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, I created a vb script called AIR zapper that might also help. You can find it on this post: http://forums.adobe.com/message/3737276#3737276
Thanks,
Chris -
Plagued by AIR installation issue...
AIR wouldn't update, so I uninstalled it and now can't reinstall it.
Here is the log:
[2013-12-30:16:51:04] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:16:51:04] Commandline is:
[2013-12-30:16:51:04] No installed runtime detected
[2013-12-30:16:51:07] Relaunching with elevation
[2013-12-30:16:51:07] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air87ad.tmp\adobe air installer.exe -ei
[2013-12-30:16:51:07] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:16:51:07] Commandline is:
[2013-12-30:16:51:07] No installed runtime detected
[2013-12-30:16:51:09] Runtime Installer end with exit code 6
[2013-12-30:16:51:09] Elevated install failed: returned error code -1
[2013-12-30:16:51:09] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:16:51:10] Runtime Installer end with exit code 7
[2013-12-30:17:30:10] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:30:10] Commandline is:
[2013-12-30:17:30:10] No installed runtime detected
[2013-12-30:17:30:13] Relaunching with elevation
[2013-12-30:17:30:13] Launching subprocess with commandline c:\users\michael\appdata\local\temp\aire80d.tmp\adobe air installer.exe -ei
[2013-12-30:17:30:15] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:30:15] Commandline is:
[2013-12-30:17:30:15] No installed runtime detected
[2013-12-30:17:30:23] Runtime Installer end with exit code 6
[2013-12-30:17:30:23] Elevated install failed: returned error code -1
[2013-12-30:17:30:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:17:30:25] Runtime Installer end with exit code 7
[2013-12-30:17:30:38] Runtime Installer begin with version 3.9.0.1380 on Windows Vista x86
[2013-12-30:17:30:38] Commandline is:
[2013-12-30:17:30:38] No installed runtime detected
[2013-12-30:17:30:45] Relaunching with elevation
[2013-12-30:17:30:45] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air60b5.tmp\adobe air installer.exe -ei
[2013-12-30:17:30:48] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:30:48] Commandline is:
[2013-12-30:17:30:48] No installed runtime detected
[2013-12-30:17:30:51] Relaunching with elevation
[2013-12-30:17:30:51] Launching subprocess with commandline c:\users\michael\appdata\local\temp\air60b5.tmp\adobe air installer.exe -ei
[2013-12-30:17:30:51] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:30:51] Commandline is:
[2013-12-30:17:30:51] No installed runtime detected
[2013-12-30:17:30:53] Runtime Installer end with exit code 6
[2013-12-30:17:30:53] Elevated install failed: returned error code -1
[2013-12-30:17:30:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:17:30:54] Runtime Installer end with exit code 7
[2013-12-30:17:30:54] Elevated install failed: returned error code -1
[2013-12-30:17:30:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:17:30:55] Runtime Installer end with exit code 7
[2013-12-30:17:35:13] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:35:13] Commandline is: -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:13] No installed runtime detected
[2013-12-30:17:35:13] Invoking Application Installer for combined install
[2013-12-30:17:35:13] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:14] Application Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:35:14] Commandline is: -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:14] No installed runtime detected
[2013-12-30:17:35:15] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:35:15] Commandline is: -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:15] No installed runtime detected
[2013-12-30:17:35:15] Unpackaging http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air to C:\Users\Michael\AppData\Local\Temp\flaA746.tmp
[2013-12-30:17:35:16] Invoking Application Installer for combined install
[2013-12-30:17:35:16] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:16] Application Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:35:16] Commandline is: -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -playerVersion=11,9,900,170 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:16] No installed runtime detected
[2013-12-30:17:35:16] Unpackaging http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air to C:\Users\Michael\AppData\Local\Temp\flaAB1D.tmp
[2013-12-30:17:35:18] Application signature verified
[2013-12-30:17:35:18] Unpackaging/validation complete
[2013-12-30:17:35:18] Application signature verified
[2013-12-30:17:35:18] Unpackaging/validation complete
[2013-12-30:17:35:32] Converting unpackaged application to a native installation package in C:\Users\Michael\AppData\Local\Temp\flaE9E2.tmp
[2013-12-30:17:35:33] Native installation package creation succeeded
[2013-12-30:17:35:33] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR982A.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:33] Relaunching with elevation
[2013-12-30:17:35:40] Subprocess Elevated sub-installer failed (-1)
[2013-12-30:17:35:43] Application Installer end with exit code 7
[2013-12-30:17:35:43] Subprocess app installer failed (7)
[2013-12-30:17:35:43] Runtime Installer end with exit code 7
[2013-12-30:17:35:50] Converting unpackaged application to a native installation package in C:\Users\Michael\AppData\Local\Temp\fla2DD4.tmp
[2013-12-30:17:35:51] Native installation package creation succeeded
[2013-12-30:17:35:51] Launching subprocess with commandline C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Michael\AppData\Local\Temp\AIR8D80.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://www.pandora.com/radio/static/desktop_app/pandora_2_0_8.air
[2013-12-30:17:35:51] Relaunching with elevation
[2013-12-30:17:35:54] Subprocess Elevated sub-installer failed (-1)
[2013-12-30:17:35:56] Application Installer end with exit code 7
[2013-12-30:17:35:56] Subprocess app installer failed (7)
[2013-12-30:17:35:56] Runtime Installer end with exit code 7
[2013-12-30:17:36:46] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:36:46] Commandline is:
[2013-12-30:17:36:46] No installed runtime detected
[2013-12-30:17:36:49] Relaunching with elevation
[2013-12-30:17:36:49] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airff07.tmp\adobe air installer.exe -ei
[2013-12-30:17:36:51] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:36:51] Commandline is:
[2013-12-30:17:36:51] No installed runtime detected
[2013-12-30:17:36:53] Relaunching with elevation
[2013-12-30:17:36:53] Launching subprocess with commandline c:\users\michael\appdata\local\temp\airff07.tmp\adobe air installer.exe -ei
[2013-12-30:17:36:53] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:36:53] Commandline is:
[2013-12-30:17:36:53] No installed runtime detected
[2013-12-30:17:36:55] Runtime Installer end with exit code 6
[2013-12-30:17:36:55] Elevated install failed: returned error code -1
[2013-12-30:17:36:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:17:36:57] Runtime Installer end with exit code 7
[2013-12-30:17:36:57] Elevated install failed: returned error code -1
[2013-12-30:17:36:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Launching elevated sub-installer failed" errorID=5100]
[2013-12-30:17:36:58] Runtime Installer end with exit code 7
[2013-12-30:17:40:17] Runtime Installer begin with version 3.9.0.1380 on Windows 7 x86
[2013-12-30:17:40:17] Commandline is: -uninstall
[2013-12-30:17:40:17] No installed runtime detected
[2013-12-30:17:40:17] Starting runtime uninstall. Uninstalling runtime version
[2013-12-30:17:40:17] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2013-12-30:17:40:17] Runtime Installer end with exit code 7
[2013-12-30:17:40:27] Runtime Installer begin with version 3.9.0.1380 on Windows Vista x86
[2013-12-30:17:40:27] Commandline is: -uninstall
[2013-12-30:17:40:27] No installed runtime detected
[2013-12-30:17:40:28] Starting runtime uninstall. Uninstalling runtime version
[2013-12-30:17:40:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2013-12-30:17:40:28] Runtime Installer end with exit code 7
Any insights as to how to get it installed?In your xyz-app.xml file, set your tag to <application
xmlns="
http://ns.adobe.com/air/application/1.0">
not <application xmlns="
http://ns.adobe.com/air/application/1.0
M6"> or whatever the beta has. -
Lion Macbook Air installation Issues - Won't Install
I sucessfully installed Lion on my iMac, then I downloaded it with my same user id from my macbook air (1.4ghz). I proceed with the installation, it claims to finish and then reboots. The Lion App store icon then sits on my dock and the computer is still running Snow Leopard at least it seems to be. However, when I go to about this mac it says 10.7.
This is a mistake since the machine is still physically running snow leopard, there is no mission control, no air drop, etc, AND the lion icon is still in my dock waiting to install!
I have repeated this process countless times and keep getting the same results.
Please help!did you mean to say 'this problem has been SOLVED' ?
i'm having the same issue.... and always presumed the downloaded lion install was fine since it does image checking, etc.
either way.... i'll be giving it another download and try again -
Air installer issue on IE8 when runtime not installed
The standard badge is great, but on IE8, if it detects no runtine, a Flash error box 'A download error has occured. Try to download again?' comes up. If I click the (?) help icon, it first ******* about an invalid certificate. Once adding the security exception through IE8's wonderful security crap, I'm finally redirected to www.adobe.com/products/air. Unfortunately, my Mom (all our type of customers!) is not a developer which that page is for. It should be redirected to http://adobe.com/go/getair/ instead. As for the invalid cert - someone needs to fix that. please. thanks.
GregOur application uses a licensing service to prevent illegal copies being run. The licensing service is realized through an executable which pings a server in order to activate the serial code entered by the user. In the AS3 code, we use Adobe AIR 2.6's NativeProcess support to call NativeProcess.start(), trigging that executable to perform said ping. The executable is included in the AIR file, which is converted into a Native Installer (DMG) via the adt command provided by the Adobe AIR SDK for Mac.
While I'm not able to provide you with a build at this time, I'm confident that if you simply attempt to launch an executable from a Mac via an Adobe AIR Application, you will easily reproduce this issue. Just to be sure, here are my specifics again:
Original AIR File:
Windows XP
Adobe Flash CS5.5
Adobe AIR 2.6
Generate the AIR file
Native Installer:
Mac Snow Leopard 10.6.3
Adobe AIR SDK for Mac
Use the AIR file to generate the DMG file -
AIR INSTALLER ISSUES...BAD ONES
Hi Gang, I need HELP!!!!!!
I'm trying to install Tweetdeck and along with it, my MACINTOSH is trying to install Adobe Air.
I get this error message, "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."
When I look at the troubelshooting site, it's under the heading of "Windows installing...." I'M ON A MAC.
All solutions that I try seem to be Windows based. What's happening?
I'm on a Mac OSX v. 10.5.8. Lots of memory!
HELP!Hi Tim and/or Hazel,
Since I don't know you, I'm writing as though you're a novice - please don't be offended if you're an expert
Does your user account on your mac have administrator privileges? From the error message, it sounds like no. Having an 'Admin' account means you can install anything you want, make changes to the system, change, create, or delete User Accounts, etc.. If you know for sure that you do have an Admin account, you can skip reading the rest of my post
Here's a quote from Adobe on the subject (you can find the full troubleshooting article here):
Administrative access is always required for installation of Adobe AIR. In some situations you can install an Adobe AIR application without administrative access if it is going to be installed in a location that is writeable by the current user account. If you do not have write permissions, contact your systems administrator.
To find out what kind of User Account you have, go to your System Preferences (by default, it's in your dock - it's the grey box with the gears. Otherwise, if it's not there, you can find it by opening the Finder, then going to the Applications folder, and looking for "System Preferences". You could also just use Spotlight, and type in "System Preferences"). Now that you've opened System Preferences, look for the "Accounts" button, and click it (I'm on 10.6, but I'm pretty sure it's in the same place in 10.5 - it's the first icon in the 4th row, under the heading "System").
Now that you have it open, you should be seeing something like the image I posted below. There, you can see in the panel on the left that 'My Account' is an 'Admin' type account - you can also see that in the panel on the right, the check box 'Allow user to administer this computer' is checked. If your account doesn't have 'Admin' under its name, and doesn't have that 'Allow user...' box checked, then that could be your problem. To fix it, look for the account that does have 'Admin' under its name, and contact that person to see if they'll allow you to install the program.
Hope this helps!
Good luck,
David -
I am trying to install Adobe Air but keep getting an error that states...
This Application requires a version of Adobe Air which cannot be found.
Please download the latest version of the runtime from
http://www.adobe.com/go/getair
or contact the application author for an updated version
Again, i get this when trying to install Adobe Air.
The PC is a Win7 home Premium 64 bit Gateway
Any help would be appreciated.
Thanks!Hi,
It appears that your log looks ok. Could you try uninstalling your application, verifying that the folder was removed from Program Files, then reinstalling?
Thanks,
Chris -
Scenario
Attempting to install the Adobe AIR runtime (or any AIR apps requiring it) on Snow Leopard (possibly earlier versions of OS X also).
Symptom
AIR installation will hang prior to completion on primary user account, however, AIR will successfully install on a newly created OS X admin user. AIR applications will not install on primary user account either. Disk has no errors, filesystem is healthy. All file/folder owners and permissions are as expected. Adobe troubleshooting knowledgebase article does not resolve issue, Adobe recommends reinstallation of OS X(!). All '.plist' files appear to be uncorrupt (e.g., by running Preferential Treatment).
Cause
There is an unidentified conflict between a preference file in your primary user account Preferences folder and the files installed by the AIR runtime. The resolution below involves less inconvenience than an OS reinstallation.
Resolution
1. Logon to the primary user account and create a new folder on your desktop named (for example) 'Library-Preferences'.
2. Open Terminal.app and enable hidden folder visibility by entering 'defaults write com.apple.finder AppleShowAllFiles TRUE'
3. Restart Finder by pressing Command-Option-Escape then selecting Finder and clicking 'Relaunch.'
4. In Finder, browse to User>Library>Preferences folder.
5. Select all files in the Preferences folder (a couple hundred or more files is typical).
6. Move (Command-Drag) all the .plist and other files to 'Library-Preferences' that you created on your desktop. If the move fails because some hidden files will not move, deselect just those files and move the rest. Don't worry about the few that want to stay put, as they are not suspect for the conflict causing the AIR installer issue.)
NOTE: It is VERY important that 'Library-Preferences' NOT be deleted.
7. Try reinstalling AIR. It should succeed this time.
8. If it succeeds, try installing an AIR app (e.g., Tweetdeck). If it installs successfully, the conflicting file now exists in your 'Library-Preferences' folder and will not conflict with AIR.
9. Hide the hidden files again by entering 'defaults write com.apple.finder AppleShowAllFiles FALSE' in Terminal and relaunch Finder (see step 3).
10. Move your .plist and other property files as needed back to your /'User/Library/Preferences/' folder as needed (you know you will need them because your Mac will have 'forgotten' your application settings and preferences when you run an application.
Tip: if your application is 'Acme UltraWidgets 2') do a search on 'acme' and 'ultrawidgets' in the Finder and drag all the found files back to 'Preferences'.)
11. When prompted, overwrite any .plist (or other) files in the 'Preferences' folder when moving these files back to their original location to replace the default .plist files recreated by OS X or your applications.
Over time, you will drag back many of your Preferences files to their proper spot, but you will also have many files remaining. These will be from applications that you seldom use or orphan files left over from deleted applications. If any application, tool or utility seems to not be functioning right, don't forget to search for its associated .plist (and other) files in the 'Library-Preferences' folder.
A faster alternative is to move all non-Adobe .plist (and other) files back to 'Preferences' and try reinstalling AIR. If it fails, that proves a conflict with another Adobe application on the system. I have not tested this.
If anyone happens to find *+specific files+* that conflict with AIR by a refinement of this method, please post back to this forum.ignore
-
Can't run sidecar AIR installer on Mac OS X from UDF 1.0.2 image
I'm experiencing another AIR installer issue, this time trying to run an AIR 2.5 sidecar installer for Mac OS X that is placed on a UDF 1.0.2 image (created with Toast 10).
The error in the Console when double-clicking the installer.app is:
udf error: errno_t UDFFileNode::ReadPathComponent(uint8_t*, off_t*, bool*): Incomplete path component
Occasionally, I get additional errors reported from AIR:
([0x0-0x223223].com.adobe.air.Installer[10852]) Exited with exit code: 4
Trying to run the installer in Terminal:
sudo dtruss /Volumes/UDFImage/mine.app/Contents/MacOS/Adobe\ AIR\ Installer
results in:
dtrace: failed to execute /Volumes/mine/mine.app/Contents/MacOS/Adobe: file is set-id or unreadable [Note: the '-c' option requires a full pathname to the file]
It seems there is some undesired path truncation occurring.
So these errors seem to be path related, and stem from a difficulty running the actual Adobe AIR Installer binary in the sidecar application package (in the bundle at /Contents/MacOS/Adobe AIR Installer. This application installer runs fine from hard drive, I know I've built it properly. It just fails when run on Mac OS X (10.6.4) from a UDF 1.0.2 image. The same image contains a Windows version of the installer which installs fine on Windows XP in my testing.
Is there a known issue with AIR on this?Hello,
There is a problem with UDF file systems found on DVDs and symbolic links braking. The Adobe AIR installer bundle makes use of a few symbolic links, so this might be related. Could you try navigating from Finder into the installer bundle to this directory:
Select one of the symbolic links and try to resolve it by pressing Cmd + R? Does it resolve to the correct file?
This issue was fixed in Toast 10 Titanium with version 10.0.6. It still exists with Apple's built in tools. When using Disk Utility or the command line hdutil the symbolic link will remain broken.
Thanks,
Chris -
What changes does the Debian AIR installer make to a Linux system?
We develop finance software using Adobe AIR. One of our customers recently posted on our forums asking me about the Debian installer package. In particular, he has this to say:
I was dismayed to see that the AIR installer issued a warning concerning an executable it uses which makes changes to critical system components, but that no information whatsoever was offered about just what those changes were. At the termination of the installation routine I clicked the gdebi details button to see the changes, and gdebi told me that there was an error in retrieving the information. If I'm not mistaken that means that Adobe is deliberately blocking the notification of the system about changes made by the installer. I've used gdebi for installation of many .deb packages before on systems I maintain at work, and I've never seen this error.
I'd really appreciate it if the developers of YNAB could make available the information about changes made to the system by both the AIR installer and the installation process for YNAB3.
Could someone from Adobe give me a hand with this? I am not familiar enough with Debian packages to know why gdebi can't report on the behavior of this particular package. I'm hoping that there is a way to easily answer this question and tell him what changes are made to his system during install of both AIR and an AIR product.
Any help you could offer would be greatly appreciated!What distribution/version are you running on?
Could you please specify the steps that you performed for installing the YNAB application and AIR runtime?
If you could also attach screenshot of the dialog that you see during the installation of AIR runtime and/or AIR application, that would also help in analyzing the problem.
Regarding your query for the actions performed during the installation of AIR runtime rpm/deb package:
1. AIR runtime registers .air extension on your system i.e. installs icons/mimetype for .air extension.
2. Sets itself as the default application for .air extension.
2. Updates the system's icon/mimetype cache for changes to be reflected.
AIR runtime package conforms to the debian packaging guidelines and doesn't hides anything from the user in the process of installation of runtime or application.
You can look at the following installation scripts on your system (debian system) after AIR runtime installation:
/var/lib/dpkg/info/adobeair.postinst
/var/lib/dpkg/info/adobeair.prerm
Hope it answers your query. -
I had to repair XP and some of the programs need to be re-installed.
When trying to bring up TweetDeck, I'd get this message: "This application requires a version of Adobe AIR which cannot be found. Please download the latest version at . . ."
So, I did, and the Adobe site says it installs successfully, but the problem didn't go away.
Then I tried to uninstall AIR to do a fresh installation and the same error message comes up.
So, while the software appears to have updated correctly, it is unusable by other Windows programs/features.
I'd be interested in any help that you can provide.This is the forum for Adobe Reader.
go here for AIR installation issues: http://forums.adobe.com/community/air/installation -
Adobe AIR app installation issue due to certificate problem on mac 10.9.5
Im trying to upgrade and then reinstall an Adobe Air application but get the error message failing to install due to a certificate issue.
The developer says the fix is to uninstall the app and install again but this also fails.
Checked my machine clock - saved but that didnt work
The adobe AIR uninstaller simply says I have the latest version? Cant seem to delete and reinstall although other adobe air apps work so I dont think this is the issue
I have gone through the troubleshooting guide: Troubleshoot AIR installation | Mac OS but still have the issue?
Any ideas would be great.I suspect your Mac OS install was an in place upgrade from an earlier version. This is something I would never even consider with a production machine.
-
Air runtime bundled with exe installation issue
Hello,
I am sorry if my question is not relevent but i am facing an installation issue with air bundlled with my exe app.
I have created my air app as myApp.exe with flash cs5.5.Air 2.6 has been embeded with the package.If i try to install the package on a system without having internet connection, its asking "Air runtime not found, please download or contact app provider".if net connected,then it will install fine.Actually my app requires no internet acces and purely its an offline desktop app.
Actually is there any background checking / updation is going with the bundled air ?
i have stucked in between this.any help would be appreciated.
thanks,
ArunrajIs this problem with the installer, or your application at first launch? Would it be possible to send this to me at [email protected] so I can give it a try?
Thanks,
Chris
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