Air installed but won't open programs such as Elements Inspirational Browser

When I try to open a program that needs Air, the license screen pops up, I check agree and then nothing happens, cannot open program

Thanks for the reply. Well I have made some sort of progress, It was not playing ball so I went into start>control panel>uninstall a program and tried to uninstall it but it said that only installed programs could be installed? So I managed to uninstall it by deleted all the files in the c>programfiles>adobe>elements8 etc. I then put the disk in and the serial number was already in there rather than me enter it? It went through the install process only then to say 'rolling back' and is then removed everything and said that the installation process had been interupted and for me to try again. So then I did a disk clean up and restarted the PC. Once restarted I then put the disk in the CD drive and away we go again. This time like the first time it asked me to enter the serial key into the box and it goes through the installation process. Success it then works BUT after coming out of it and going back into it literally 10 minutes later it says 'our records indicate that this serial key has been used already to set up Elementson two other machines which is the maximum allowed. I have 3 options 1) adobe can check the serial key again as I have deactivated from the other PC and Adobe will validate this 2) I have a different serial key or 3) 30 day trial.
The person I bought it off said they had deactivated it from thier PC
Would the earlier problems have caused the software to activate on my PC but then after I deleted it, it still thinks that its activated so its used up 1 licence or would the previous issues have no bearing and the seller has sold me a copy thats had both licences used ?

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