AIR iOS Large PNG VERY distorted ? [HELP]
I'm importing a PNG that is 7022 x 624
I have set it to lossless and smoothing turned on.
When I compile with the IDE the image quality is really bad.
Is there a file size dimension restriction in AIR ? Any ideas why this is happening ?
strange thing is .. I did a test and chopped up the PNG in to sections of 1000px increment and stitched the big image back together by setting the x coord of each image.. this works and the PNG's display perfect. This solution isn't ideal for me though as I am using this PNG with ThrowProps / blitMasking for smooth iOS style of scrolling and when the PNG's are stitched togethere there are a few hiccups while its scrolling.
Any idea why a large image cannot be supported in AIR for iOS ?
Thanks for the responses.
I checked the images and none of them have smoothing enabled.
The only thing I'm doing to the PNGs that have the problem is adding them to the stage (they are in MovieClips). One thing I have noticed which is strange is that the PNGs that are affected are in MovieClips with mouse event listeners added, all the other PNGs seem fine.
Also, it's probably worth mentioning that this only happens to the PNGs when they are on the iPod/iPad. They are fine when I export them on the PC.
Thanks for the help.
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Incident Identifier: 40933394-D6A7-4EF4-8354-9C26690AB5B7
CrashReporter Key: 57246288c66b4cff81780eb31982d743c09097a8
Hardware Model: iPad4,1
Process: Microsoft Remote Desktop [582]
Path: /private/var/mobile/Containers/Bundle/Application/BCA3CEAD-6A01-4D3E-B0C6-D201BCF7EEC8/Microsoft Remote Desktop.app/Microsoft Remote Desktop
Identifier: com.microsoft.rdc.ios
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Code Type: ARM (Native)
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Date/Time: 2014-09-12 08:16:25.257 -0700
Launch Time: 2014-09-12 08:16:22.224 -0700
OS Version: iOS 8.0 (12A365)
Report Version: 105
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread: 0
Last Exception Backtrace:
0 CoreFoundation
0x29014e3f __exceptionPreprocess + 127
1 libobjc.A.dylib
0x36989c8b objc_exception_throw + 38
2 CoreFoundation
0x29014d85 +[NSException raise:format:] + 112
3 UIKit
0x2c6e3cbd -[UIPopoverController dealloc] + 156
4 libobjc.A.dylib
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5 Microsoft Remote Desktop
0x00110429 0xc7000 + 300073
6 UIKit
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8 UIKit
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9 UIKit
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10 CoreFoundation
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11 CoreFoundation
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12 CoreFoundation
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13 CoreFoundation
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14 CoreFoundation
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15 GraphicsServices
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16 UIKit
0x2c511809 UIApplicationMain + 1440
17 Microsoft Remote Desktop
0x000d2f73 0xc7000 + 49011
18 libdyld.dylib
0x36f09aaf start + 2
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib
0x36fcfdfc __pthread_kill + 8
1 libsystem_pthread.dylib
0x3704dd33 pthread_kill + 59
2 libsystem_c.dylib
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3 libc++abi.dylib
0x362ad9c5 abort_message + 85
4 libc++abi.dylib
0x362c766d default_terminate_handler() + 265
5 libobjc.A.dylib
0x36989f23 _objc_terminate() + 191
6 libc++abi.dylib
0x362c4de1 std::__terminate(void (*)()) + 77
7 libc++abi.dylib
0x362c48ab __cxa_rethrow + 99
8 libobjc.A.dylib
0x36989dcf objc_exception_rethrow + 39
9 CoreFoundation
0x28f276b9 CFRunLoopRunSpecific + 629
10 CoreFoundation
0x28f2742f CFRunLoopRunInMode + 103
11 GraphicsServices
0x3026c0a5 GSEventRunModal + 133
12 UIKit
0x2c511805 UIApplicationMain + 1437
13 Microsoft Remote Desktop
0x000d2f6f 0xc7000 + 49007
14 libdyld.dylib
0x36f09aad start + 1
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Thread 1:
0 libsystem_kernel.dylib
0x36fbc2a0 kevent64 + 24
1 libdispatch.dylib
0x36ef59fd _dispatch_mgr_invoke + 277
2 libdispatch.dylib
0x36eeb31f _dispatch_mgr_thread + 35
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0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 3:
0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 4:
0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 5:
0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 6:
0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 7:
0 libsystem_kernel.dylib
0x36fd09cc __workq_kernreturn + 8
1 libsystem_pthread.dylib
0x3704aea9 _pthread_wqthread + 789
2 libsystem_pthread.dylib
0x3704ab80 start_wqthread + 4
Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000000 r1: 0x00000000 r2: 0x00000000 r3: 0x00000003
r4: 0x00000006 r5: 0x394189dc r6: 0x39404840 r7: 0x00e843b8
r8: 0x146dc430 r9: 0x00000000 r10: 0x39403074 r11: 0x146dc454
ip: 0x00000148 sp: 0x00e843ac lr: 0x3704dd37 pc: 0x36fcfdfc
cpsr: 0x00000010
Binary Images:
0xc7000 - 0x6a2fff Microsoft Remote Desktop armv7 <b852e7357e0131f6b64799903120ca37> /var/mobile/Containers/Bundle/Application/BCA3CEAD-6A01-4D3E-B0C6-D201BCF7EEC8/Microsoft Remote Desktop.app/Microsoft Remote Desktop
0x1fe34000 - 0x1fe57fff dyld armv7s <fd3fef9c43c9382e8e46d5d59fb52f86> /usr/lib/dyld
0x27ab3000 - 0x27c1ffff AVFoundation armv7s <291c7a621b65396491697e7a7f728b16> /System/Library/Frameworks/AVFoundation.framework/AVFoundation
0x27c20000 - 0x27c7efff libAVFAudio.dylib armv7s <1b452a7a75513cf9aa82e59feb7eef33> /System/Library/Frameworks/AVFoundation.framework/libAVFAudio.dylib
0x27cb8000 - 0x27cb8fff Accelerate armv7s <3b40c742a7323214a5eb836630536bd1> /System/Library/Frameworks/Accelerate.framework/Accelerate
0x27cc9000 - 0x27ee4fff vImage armv7s <844c5a129a2f3dbe9c0b23824f3254f6> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/vImage
0x27ee5000 - 0x27fcbfff libBLAS.dylib armv7s <aaaefc0f51f23049871f65ea9c4c7151> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
0x27fcc000 - 0x28290fff libLAPACK.dylib armv7s <ba74aac653423b3b9bae4122d84935d8> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLAPACK.dylib
0x28291000 - 0x282a2fff libLinearAlgebra.dylib armv7s <3df96b6a86303adea6abea68b7b610ac> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libLinearAlgebra.dylib
0x282a3000 - 0x2831ffff libvDSP.dylib armv7s <fb3e0b030cc5346c89af71af2d17bc27> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvDSP.dylib
0x28320000 - 0x28332fff libvMisc.dylib armv7s <abd4670b295c3f50a2658d0f3f86d78c> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libvMisc.dylib
0x28333000 - 0x28333fff vecLib armv7s <9495c9829e28344fb1820d2140fcaf35> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vecLib
0x28334000 - 0x2835afff Accounts armv7s <cf7ceabb9af233f0b657f23423988703> /System/Library/Frameworks/Accounts.framework/Accounts
0x2835c000 - 0x283ccfff AddressBook armv7s <eeeabdf6b9703b4f846b672d0bb50eeb> /System/Library/Frameworks/AddressBook.framework/AddressBook
0x283cd000 - 0x284f1fff AddressBookUI armv7s <6fe5557b059b3ff38179c43183cfe8c3> /System/Library/Frameworks/AddressBookUI.framework/AddressBookUI
0x28689000 - 0x288fcfff AudioToolbox armv7s <5cf7594c3e8e33a889f26f9d2b8f74b7> /System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
0x28a64000 - 0x28bebfff CFNetwork armv7s <79b211df401f377fb05acc07a57db3ea> /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x28bec000 - 0x28c6cfff CloudKit armv7s <aa1d623f3be434a6a75d2e49b41d26b6> /System/Library/Frameworks/CloudKit.framework/CloudKit
0x28c6d000 - 0x28cccfff CoreAudio armv7s <5b3129e5e3c23c4fb1052346c18e63b9> /System/Library/Frameworks/CoreAudio.framework/CoreAudio
0x28ce5000 - 0x28d02fff CoreBluetooth armv7s <2040fbe8e91833e5a14c2e4961b5995b> /System/Library/Frameworks/CoreBluetooth.framework/CoreBluetooth
0x28d03000 - 0x28f0efff CoreData armv7s <db7e2287362438249bb753788c64a2b1> /System/Library/Frameworks/CoreData.framework/CoreData
0x28f0f000 - 0x2923bfff CoreFoundation armv7s <a76fd43513ee3af9af444082a92ad639> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x2923c000 - 0x29366fff CoreGraphics armv7s <a3d08c6b246236fd9a078619f6c2010b> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
0x293a6000 - 0x293a8fff libCGXType.A.dylib armv7s <8c8f282d69573460983d78cbaebfd8cf> /System/Library/Frameworks/CoreGraphics.framework/Resources/libCGXType.A.dylib
0x293a9000 - 0x293b3fff libCMSBuiltin.A.dylib armv7s <795fcab613223b6d833937453beb1048> /System/Library/Frameworks/CoreGraphics.framework/Resources/libCMSBuiltin.A.dylib
0x2959b000 - 0x295b6fff libRIP.A.dylib armv7s <ae6bf33909b531b6abae4b007d9dd46b> /System/Library/Frameworks/CoreGraphics.framework/Resources/libRIP.A.dylib
0x295b7000 - 0x296c5fff CoreImage armv7s <0dd5152defdf3200b22c29876b05e34b> /System/Library/Frameworks/CoreImage.framework/CoreImage
0x296c6000 - 0x2971dfff CoreLocation armv7s <1153f2e6bde036f4b611833aa85dd9ac> /System/Library/Frameworks/CoreLocation.framework/CoreLocation
0x2974f000 - 0x297e9fff CoreMedia armv7s <b3e1c2a8262b38a697b5fd5478376e97> /System/Library/Frameworks/CoreMedia.framework/CoreMedia
0x297ea000 - 0x298aafff CoreMotion armv7s <0e91543dde123205bbfb0eec336f82e4> /System/Library/Frameworks/CoreMotion.framework/CoreMotion
0x298ab000 - 0x29909fff CoreTelephony armv7s <32757860a7b23ee6b10cdfb2bcb5e5b9> /System/Library/Frameworks/CoreTelephony.framework/CoreTelephony
0x2990a000 - 0x299d1fff CoreText armv7s <4be50da4f4d13b59b32ca55d4660e5c5> /System/Library/Frameworks/CoreText.framework/CoreText
0x299d2000 - 0x299e7fff CoreVideo armv7s <b1d41cec8ddc3c27be6f5459e17f1d2d> /System/Library/Frameworks/CoreVideo.framework/CoreVideo
0x299e8000 - 0x29addfff EventKit armv7s <af7bcad4baa7326eb020d805b49df854> /System/Library/Frameworks/EventKit.framework/EventKit
0x29c53000 - 0x29e55fff Foundation armv7s <fadfe1d878803b27a0683288c1c7948b> /System/Library/Frameworks/Foundation.framework/Foundation
0x29e82000 - 0x29ea1fff GSS armv7s <a384f737744b3e67be4b006612b27b58> /System/Library/Frameworks/GSS.framework/GSS
0x29f35000 - 0x29f8bfff IOKit armv7s <df1bb671b5d5392cbb95b89ed6341e78> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x29f8c000 - 0x2a1cdfff ImageIO armv7s <5cd6989e5626302aa49787b87e78ce32> /System/Library/Frameworks/ImageIO.framework/ImageIO
0x2a1ce000 - 0x2a51cfff JavaScriptCore armv7s <0041abdf36ff318981798e691a194dda> /System/Library/Frameworks/JavaScriptCore.framework/JavaScriptCore
0x2a7ef000 - 0x2a7f7fff MediaAccessibility armv7s <5c1cbb4f664b3d049bc5c0ac98cb8a90> /System/Library/Frameworks/MediaAccessibility.framework/MediaAccessibility
0x2a7f8000 - 0x2a9d1fff MediaPlayer armv7s <2fbb4a5dc62938f999bd72c93b9f5a50> /System/Library/Frameworks/MediaPlayer.framework/MediaPlayer
0x2a9d2000 - 0x2ad49fff MediaToolbox armv7s <47c440c3064b3b9194c8ffe6a096c37c> /System/Library/Frameworks/MediaToolbox.framework/MediaToolbox
0x2ad4a000 - 0x2ae08fff MessageUI armv7s <6c45faa0e6fe34d399021095392d0f63> /System/Library/Frameworks/MessageUI.framework/MessageUI
0x2ae09000 - 0x2ae75fff Metal armv7s <2c1c274d748d330c81520ccdf07a8be1> /System/Library/Frameworks/Metal.framework/Metal
0x2ae76000 - 0x2af05fff MobileCoreServices armv7s <5e571169affe3b1f97863142d3438da5> /System/Library/Frameworks/MobileCoreServices.framework/MobileCoreServices
0x2b9e0000 - 0x2b9e8fff OpenGLES armv7s <b0df2c3e1d583413b2babe8e95a7e099> /System/Library/Frameworks/OpenGLES.framework/OpenGLES
0x2b9ea000 - 0x2b9eafff libCVMSPluginSupport.dylib armv7s <ab28723da4e234fd87a6e12dae52c3a2> /System/Library/Frameworks/OpenGLES.framework/libCVMSPluginSupport.dylib
0x2b9eb000 - 0x2b9edfff libCoreFSCache.dylib armv7s <f073564b5746376a945531dcb28ebdb9> /System/Library/Frameworks/OpenGLES.framework/libCoreFSCache.dylib
0x2b9ee000 - 0x2b9f1fff libCoreVMClient.dylib armv7s <70abd418d5523929a02f9f22f834962e> /System/Library/Frameworks/OpenGLES.framework/libCoreVMClient.dylib
0x2b9f2000 - 0x2b9fafff libGFXShared.dylib armv7s <2cbde78e8e6c3d9da3a7271b053294bc> /System/Library/Frameworks/OpenGLES.framework/libGFXShared.dylib
0x2b9fb000 - 0x2ba3dfff libGLImage.dylib armv7s <a418f2754f373d3395a6aad59e50c371> /System/Library/Frameworks/OpenGLES.framework/libGLImage.dylib
0x2becb000 - 0x2c01dfff QuartzCore armv7s <4a753d93b6033495b66178dd7535fd96> /System/Library/Frameworks/QuartzCore.framework/QuartzCore
0x2c01e000 - 0x2c071fff QuickLook armv7s <593a3c45e1693456bfc917526490e399> /System/Library/Frameworks/QuickLook.framework/QuickLook
0x2c260000 - 0x2c2a0fff Security armv7s <52c6a10cc12c33cda98ce09e002c6a35> /System/Library/Frameworks/Security.framework/Security
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0x362d8000 - 0x362e0fff libcupolicy.dylib armv7s <e937a5f056543f0f85fc140f6c51a188> /usr/lib/libcupolicy.dylib
0x36307000 - 0x3631ffff libextension.dylib armv7s <bff08d045d4a318d863941427db9f018> /usr/lib/libextension.dylib
0x3633e000 - 0x36341fff libheimdal-asn1.dylib armv7s <c11a6c53a6ed39cc942b2534ca2d4f1a> /usr/lib/libheimdal-asn1.dylib
0x36342000 - 0x3642ffff libiconv.2.dylib armv7s <747ef3a673c63868af6c67855f7fbd44> /usr/lib/libiconv.2.dylib
0x36430000 - 0x3659efff libicucore.A.dylib armv7s <a9bb4dc7760e3184bec94e62a99ce135> /usr/lib/libicucore.A.dylib
0x365ab000 - 0x365abfff liblangid.dylib armv7s <c039470cbe2b39f2b7f5f80676b7b6d0> /usr/lib/liblangid.dylib
0x365ac000 - 0x365b6fff liblockdown.dylib armv7s <5c2434e5bec830ccb88db1fb9c139bd6> /usr/lib/liblockdown.dylib
0x365b7000 - 0x365ccfff liblzma.5.dylib armv7s <d9f0e9bc84273d28bb36dea3e8f362aa> /usr/lib/liblzma.5.dylib
0x36945000 - 0x36959fff libmis.dylib armv7s <02e6bf70c6bf376793e2c631a6f9807d> /usr/lib/libmis.dylib
0x36983000 - 0x36b7dfff libobjc.A.dylib armv7s <f6ae15f5da4a3ee1aa1a080c069e3a1c> /usr/lib/libobjc.A.dylib
0x36c32000 - 0x36c48fff libresolv.9.dylib armv7s <6f5e721723f73e079cad07f800ce7c16> /usr/lib/libresolv.9.dylib
0x36c73000 - 0x36d19fff libsqlite3.dylib armv7s <463044a8a4543b11ac70cdd88a6a4a54> /usr/lib/libsqlite3.dylib
0x36d67000 - 0x36d8dfff libtidy.A.dylib armv7s <ce3364e915d23d74ae1564c2f9532f7d> /usr/lib/libtidy.A.dylib
0x36d8e000 - 0x36d96fff libtzupdate.dylib armv7s <c23ed5e6c3b93a33afac2d1496094825> /usr/lib/libtzupdate.dylib
0x36d9a000 - 0x36e50fff libxml2.2.dylib armv7s <3c08bca3a51231749b43e35d4e627cdc> /usr/lib/libxml2.2.dylib
0x36e51000 - 0x36e72fff libxslt.1.dylib armv7s <f4c65edfeb6032e88ce570e92f5f9d24> /usr/lib/libxslt.1.dylib
0x36e73000 - 0x36e7ffff libz.1.dylib armv7s <b261d154b0633244af8249c457f13def> /usr/lib/libz.1.dylib
0x36e80000 - 0x36e84fff libcache.dylib armv7s <7f2ac0c12ea6341ab3fb0a9b20400244> /usr/lib/system/libcache.dylib
0x36e85000 - 0x36e8efff libcommonCrypto.dylib armv7s <de40d2d23c6f36ac88bf74e6551e22f8> /usr/lib/system/libcommonCrypto.dylib
0x36e8f000 - 0x36e93fff libcompiler_rt.dylib armv7s <da89cd909a9a3678b531951a88ba5519> /usr/lib/system/libcompiler_rt.dylib
0x36e94000 - 0x36e9afff libcopyfile.dylib armv7s <48cc5f26af163b4d9dca2ea06373c724> /usr/lib/system/libcopyfile.dylib
0x36e9b000 - 0x36ee7fff libcorecrypto.dylib armv7s <f1d32ffeb2c1366ebe631cb906a79737> /usr/lib/system/libcorecrypto.dylib
0x36ee8000 - 0x36f07fff libdispatch.dylib armv7s <7106cbb58b94372d9a4ae63f6dc39e1e> /usr/lib/system/libdispatch.dylib
0x36f08000 - 0x36f09fff libdyld.dylib armv7s <bf125933f7c33a63999c21ae82e4223c> /usr/lib/system/libdyld.dylib
0x36f0a000 - 0x36f0afff libkeymgr.dylib armv7s <00e2af5454d73aef9254cd299247d537> /usr/lib/system/libkeymgr.dylib
0x36f0b000 - 0x36f0bfff liblaunch.dylib armv7s <9dbb42926564306cb61af50e6f3fe65a> /usr/lib/system/liblaunch.dylib
0x36f0c000 - 0x36f0ffff libmacho.dylib armv7s <ffcab8e9628a3c93823adce1717ead38> /usr/lib/system/libmacho.dylib
0x36f10000 - 0x36f11fff libremovefile.dylib armv7s <741688071e8c3f54a2ffa7d5bbf0ad0f> /usr/lib/system/libremovefile.dylib
0x36f12000 - 0x36f23fff libsystem_asl.dylib armv7s <fde71151f3633b19897377baab64b521> /usr/lib/system/libsystem_asl.dylib
0x36f24000 - 0x36f24fff libsystem_blocks.dylib armv7s <28477932f242360c892f12c609f95419> /usr/lib/system/libsystem_blocks.dylib
0x36f25000 - 0x36f88fff libsystem_c.dylib armv7s <5d0717641c5e339da3ca1f21faa448e1> /usr/lib/system/libsystem_c.dylib
0x36f89000 - 0x36f8bfff libsystem_configuration.dylib armv7s <2e43e283d6be3ad685e50217cb2b8661> /usr/lib/system/libsystem_configuration.dylib
0x36f8c000 - 0x36f8dfff libsystem_coreservices.dylib armv7s <b5dcec2938633107b43383dfbf8e07e6> /usr/lib/system/libsystem_coreservices.dylib
0x36f8e000 - 0x36f9afff libsystem_coretls.dylib armv7s <2dc9e3d6317535f4b536f631decf4913> /usr/lib/system/libsystem_coretls.dylib
0x36f9b000 - 0x36fa1fff libsystem_dnssd.dylib armv7s <7482038666363dc0b1a435e57b513989> /usr/lib/system/libsystem_dnssd.dylib
0x36fa2000 - 0x36fbafff libsystem_info.dylib armv7s <ff47cce8338c3fea9614c8c91a104349> /usr/lib/system/libsystem_info.dylib
0x36fbb000 - 0x36fd5fff libsystem_kernel.dylib armv7s <0135350370a335d1acca9ce9858595df> /usr/lib/system/libsystem_kernel.dylib
0x36fd6000 - 0x36ff5fff libsystem_m.dylib armv7s <d1bc7f2b6bbd3ddc83930b9ba33dc507> /usr/lib/system/libsystem_m.dylib
0x36ff6000 - 0x37008fff libsystem_malloc.dylib armv7s <4285bc1fb79b3dc4a45fe1680ddb276b> /usr/lib/system/libsystem_malloc.dylib
0x37009000 - 0x37036fff libsystem_network.dylib armv7s <93a5fa1da38835b693fcdbf8e200fe17> /usr/lib/system/libsystem_network.dylib
0x37037000 - 0x3703cfff libsystem_networkextension.dylib armv7s <3c2cc31c08e534f994eae9e9390c0bda> /usr/lib/system/libsystem_networkextension.dylib
0x3703d000 - 0x37044fff libsystem_notify.dylib armv7s <bc57f62dd51b39b49d5ef5890b386f76> /usr/lib/system/libsystem_notify.dylib
0x37045000 - 0x37049fff libsystem_platform.dylib armv7s <485d83aa9719310982082cb9c6c5a2c4> /usr/lib/system/libsystem_platform.dylib
0x3704a000 - 0x37050fff libsystem_pthread.dylib armv7s <211207e983bc395f9c59668f9088bef2> /usr/lib/system/libsystem_pthread.dylib
0x37051000 - 0x37053fff libsystem_sandbox.dylib armv7s <ae0d736739bd3aef9fa1c29fcf22e90e> /usr/lib/system/libsystem_sandbox.dylib
0x37054000 - 0x37057fff libsystem_stats.dylib armv7s <63dea98a903b3b49a7db9ffd18bd3681> /usr/lib/system/libsystem_stats.dylib
0x37058000 - 0x3705dfff libsystem_trace.dylib armv7s <f1d18cb2a43c3e518ad37bcf31224eda> /usr/lib/system/libsystem_trace.dylib
0x3705e000 - 0x3705efff libunwind.dylib armv7s <1440671d926a3346abaa73fa726ddbfc> /usr/lib/system/libunwind.dylib
0x3705f000 - 0x3707afff libxpc.dylib armv7s <acfe5f1e68d93d249b65d604403a9625> /usr/lib/system/libxpc.dylibHi,
Thank you for posting in Windows Server Forum.
As from your description it seems that you are using version 8.1.0 for your remote desktop MAC. Here I can suggest you update to latest remote desktop version 8.1.3 and check the result.
Microsoft Remote Desktop
https://itunes.apple.com/in/app/microsoft-remote-desktop/id714464092?mt=8
Hope it helps!
Thanks.
Dharmesh Solanki -
IPhoto 6.0 slide shows looks very distorted
I have a new 19'' widescreen TFT monitor on my mini mac and now my iPhoto 6.0 slide shows looks very distorted.
This widescreen TFT have a 16:9 aspect ratio (1440x900 pixel).
I found no setting in iPhoto for the screen with an 16:9 aspect ratio. There are only format settings for 16:10, iDVD or act monitor. But no one works fine!
Is there any possibility that I can show my "slide shows" in the correct format? (Also with black bars)
Can anyone help me fix this problem?
Thanks in advanceI am experiencing a very similar problem. Michael, have you solved your issue yet?
With my setup (PowerMac Dual G4 533 MHz with an NVIDIA GeForce2 MX graphics card, and Gateway FPD2185W monitor, native display resolution 1680 x 1050), iPhoto slideshows show pictures off center (taking up the right 2/3 of the display and leaving the left blank). The entire picture is also not visible. I'm sure it is switching resolutions when doing the slideshow since when I stop the show, some of my apps are in different positions on the display. I have tried switching stuff in the preferences, as well as trashing my old iPhoto prefs file. Nothing worked.
Thanks in advance for any insights!
Rami
Power Mac dual G4 533 MHz Mac OS X (10.4.8) -
IOS 6 is very slow. Why!!! Can u fix that apple?
I have downloaded iOS 6 on the day it release and I have trouble with opening gmail on my iPhone and iOS 6 is very slow. I don't know what wrong with that. Did anyone know about it.
Try some basic troubleshooting steps. Clear Safari, force close the app and reset the iPad.
Go to Settings>Safari>Clear History, Cookies and Data.
In order to close apps in iOS 8, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
There re are ways to contact Apple directly. Look here for help.
Contact Apple for support and service -
IPad Air (IOS 7.1) stuck in "Sign in to iCloud" loop
iPad Air (IOS 7.1) continuously popping up the "Sign in to iCloud" window with an old Apple ID. When cancelling, it simply pops up again, immediately. And, because it is modal, I'm unable to get at Settings or anything else.
Unfortunately this started happening after the old WiFi modem/router died and before we could get logged into the replacement modem/router, so the device cannot see the network, at all, so cannot log into any iCloud accounts.
I have connected to iTunes and successfully updated from IOS 7.0.4 to 7.1, but even after the restart this behaviour continues. Unable to Reset or Restore the device as I am unable to turn off "Find My iPad".
Have tried the Home/Power hard reset to no avail, the pop-up continues to pop!
How do I get around/through/over/under or past this pop-up?
KyleHad to go back to factory settings, but that did the trick.
Probably wouldn't have been the problem it was, if it hadn't happened between WiFi connections. But without the network being available, it just went around in circles.
Thank you, very much! -
AIR Damaged, can't access PS5 Help
I have been trying to access PS5 Help, but all I get is a window saying that this installation of this application (AIR) is damaged. Try re-installing or contacting the publisher... I have unisntalled, re-downloaded, reinstalled repeatedly. Same result. Obviously, PS5 help is no help, since I need AIR to access that.
Here is the LOG file for my AIR installations and uninstalls:
[2011-08-31:14:04:07] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:04:07] Commandline is:
[2011-08-31:14:04:07] Installed runtime (1.1.0.5790) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:05:01] Relaunching with elevation
[2011-08-31:14:05:01] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air8dd9.tmp\adobe air installer.exe -ei
[2011-08-31:14:05:02] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:05:02] Commandline is: -stdio \\.\pipe\AIR_9064_0 -ei
[2011-08-31:14:05:02] Installed runtime (1.1.0.5790) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:05:02] Starting silent runtime update. Updating runtime from version 1.1.0.5790 to version 2.6.0.19140
[2011-08-31:14:05:02] Installing msi at c:\users\finsfe~1\appdata\local\temp\air8dd9.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
[2011-08-31:14:05:49] Runtime Installer end with exit code 0
[2011-08-31:14:05:49] Elevated install completed
[2011-08-31:14:06:29] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-08-31:14:06:29] Runtime Installer end with exit code 0
[2011-08-31:14:06:29] Runtime Installer begin with version 2.6.0.19140 on Windows Vista x86
[2011-08-31:14:06:29] Commandline is: -installupdatecheck
[2011-08-31:14:06:29] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:06:30] Performing pingback request
[2011-08-31:14:06:41] Pingback request completed with HTTP status 200
[2011-08-31:14:06:41] Starting runtime background update check
[2011-08-31:14:06:41] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.6.0.19140/update
[2011-08-31:14:06:41] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.6.0.19140/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-31:14:06:54] Unpackaging complete
[2011-08-31:14:06:54] Download success
[2011-08-31:14:06:54] Runtime updated downloaded
[2011-08-31:14:07:00] User has selected immediate install of the update
[2011-08-31:14:07:00] Starting runtime background update installation
[2011-08-31:14:07:00] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update
[2011-08-31:14:07:01] Runtime updater successfully launched
[2011-08-31:14:07:01] Runtime Installer end with exit code 0
[2011-08-31:14:07:08] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:08] Commandline is: -update
[2011-08-31:14:07:08] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:24] Relaunching with elevation
[2011-08-31:14:07:24] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air52cd.tmp\adobe air installer.exe -ei
[2011-08-31:14:07:26] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:26] Commandline is: -stdio \\.\pipe\AIR_1036_0 -ei
[2011-08-31:14:07:26] Installed runtime (2.6.0.19140) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:26] Starting silent runtime update. Updating runtime from version 2.6.0.19140 to version 2.7.1.19610
[2011-08-31:14:07:26] Installing msi at c:\users\finsfe~1\appdata\local\temp\air52cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-08-31:14:07:42] Application Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:07:42] Commandline is: C:\PROGRA~2\NATION~1\tempAir\CNGViewer.air
[2011-08-31:14:07:42] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:07:45] Unpackaging file:///C:/PROGRA~2/NATION~1/tempAir/CNGViewer.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaFF82.tmp
[2011-08-31:14:07:50] Runtime Installer end with exit code 0
[2011-08-31:14:07:51] Elevated install completed
[2011-08-31:14:08:45] Application signature verified
[2011-08-31:14:08:45] Unpackaging/validation complete
[2011-08-31:14:08:45] No app located for appID 'com.nationalgeographic.products.cng120' and pubID '68B1CC4249876152EBE333BD4B7514ADB4D94062.1'
[2011-08-31:14:08:58] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla1AC0.tmp
[2011-08-31:14:09:39] Native installation package creation succeeded
[2011-08-31:14:09:39] Starting app installation to C:\Program Files (x86)\National Geographic. Installing app com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1 version 1.65 build 1250 using the source file at file:///C:/PROGRA~2/NATION~1/tempAir/CNGViewer.air
[2011-08-31:14:09:40] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla1AC0.tmp\setup.msi with guid {8CDC3464-F0E5-A484-4FB8-886CC6CA6E2B}
[2011-08-31:14:10:48] Launching subprocess with commandline C:\Program Files (x86)\National Geographic\The Complete National Geographic\The Complete National Geographic.exe
[2011-08-31:14:11:01] Application Installer end with exit code 0
[2011-08-31:14:11:13] Runtime Installer end with exit code 0
[2011-08-31:14:11:20] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-08-31:14:11:21] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:11:21] Commandline is: -updatecheck
[2011-08-31:14:11:21] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:11:21] Performing pingback request
[2011-08-31:14:11:21] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2011-08-31:14:11:21] Runtime Installer end with exit code 0
[2011-08-31:14:16:22] Application Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:16:22] Commandline is: -playerVersion=10,3,183,5 -sandboxType=application -fromUserEvent=true -- -launch com.nationalgeographic.products.cng120 68B1CC4249876152EBE333BD4B7514ADB4D94062.1
[2011-08-31:14:16:22] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:16:23] Launching subprocess with commandline C:\Program Files (x86)\National Geographic\The Complete National Geographic\The Complete National Geographic.exe
[2011-08-31:14:16:24] Application Installer end with exit code 0
[2011-08-31:14:16:54] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-08-31:14:16:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-08-31:14:16:54] Commandline is: -updatecheck
[2011-08-31:14:16:54] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-08-31:14:16:55] Performing pingback request
[2011-08-31:14:16:56] Pingback request completed with HTTP status 200
[2011-08-31:14:16:56] Starting runtime background update check
[2011-08-31:14:16:56] Clearing unused background update directory
[2011-08-31:14:16:56] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update
[2011-08-31:14:16:56] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-08-31:14:16:57] Runtime update not available
[2011-08-31:14:16:57] Unpackaging cancelled
[2011-08-31:14:16:57] Runtime Installer end with exit code 0
[2011-10-25:18:15:59] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-10-25:18:15:59] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-10-25:18:15:59] Commandline is: -updatecheck
[2011-10-25:18:15:59] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-25:18:16:00] Performing pingback request
[2011-10-25:18:16:00] Starting runtime background update check
[2011-10-25:18:16:00] Clearing unused background update directory
[2011-10-25:18:16:00] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update
[2011-10-25:18:16:00] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.7.1.19610/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-10-25:18:16:15] Unpackaging complete
[2011-10-25:18:16:16] Download success
[2011-10-25:18:16:16] Runtime updated downloaded
[2011-10-25:18:16:24] User had deferred installing the update
[2011-10-25:18:16:24] Runtime Installer end with exit code 0
[2011-10-26:13:28:48] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86
[2011-10-26:13:28:49] Commandline is: -applyupdates "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:28:49] Installed app (com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1) located at c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:28:49] Starting runtime background update installation
[2011-10-26:13:28:49] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:49] Runtime updater successfully launched
[2011-10-26:13:28:49] Runtime Installer end with exit code 0
[2011-10-26:13:28:55] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:28:55] Commandline is: -update "c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe"
[2011-10-26:13:28:55] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:28:55] Installed app (com.nationalgeographic.products.cng120.68B1CC4249876152EBE333BD4B7514ADB4D94062.1) located at c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:29:23] Relaunching with elevation
[2011-10-26:13:29:23] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air37c6.tmp\adobe air installer.exe -ei
[2011-10-26:13:29:28] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:29:28] Commandline is: -stdio \\.\pipe\AIR_7020_0 -ei
[2011-10-26:13:29:28] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:29:28] Starting silent runtime update. Updating runtime from version 2.7.1.19610 to version 3.0.0.4080
[2011-10-26:13:29:29] Installing msi at c:\users\finsfe~1\appdata\local\temp\air37c6.tmp\setup.msi with guid {ACEB2BAF-96DF-48FD-ADD5-43842D4C443D}
[2011-10-26:13:29:49] Runtime Installer end with exit code 0
[2011-10-26:13:29:49] Elevated install completed
[2011-10-26:13:30:01] Launching subprocess with commandline c:\program files (x86)\national geographic\the complete national geographic\the complete national geographic.exe
[2011-10-26:13:30:01] Runtime Installer end with exit code 0
[2011-10-26:13:30:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-10-26:13:30:33] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-10-26:13:30:33] Commandline is: -updatecheck
[2011-10-26:13:30:33] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-10-26:13:30:33] Performing pingback request
[2011-10-26:13:30:33] Starting runtime background update check
[2011-10-26:13:30:33] Clearing unused background update directory
[2011-10-26:13:30:33] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-10-26:13:30:33] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-10-26:13:30:40] Runtime update not available
[2011-10-26:13:30:40] Unpackaging cancelled
[2011-10-26:13:30:40] Runtime Installer end with exit code 0
[2011-11-29:21:35:25] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-11-29:21:35:25] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-11-29:21:35:25] Commandline is: -updatecheck
[2011-11-29:21:35:25] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-11-29:21:35:26] Performing pingback request
[2011-11-29:21:35:26] Starting runtime background update check
[2011-11-29:21:35:26] Clearing unused background update directory
[2011-11-29:21:35:27] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-11-29:21:35:27] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-11-29:21:35:37] Unpackaging complete
[2011-11-29:21:35:37] Download success
[2011-11-29:21:35:37] Runtime updated downloaded
[2011-11-29:21:42:23] User had deferred installing the update
[2011-11-29:21:42:23] Runtime Installer end with exit code 0
[2011-12-06:13:51:02] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-12-06:13:51:02] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-06:13:51:02] Commandline is: -updatecheck
[2011-12-06:13:51:02] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-06:13:51:03] Performing pingback request
[2011-12-06:13:51:04] Pingback request completed with HTTP status 200
[2011-12-06:13:51:04] Starting runtime background update check
[2011-12-06:13:51:04] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-12-06:13:51:04] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-12-06:13:51:06] Unpackaging complete
[2011-12-06:13:51:06] Download success
[2011-12-06:13:51:06] Runtime updated downloaded
[2011-12-06:13:51:14] User had deferred installing the update
[2011-12-06:13:51:14] Runtime Installer end with exit code 0
[2011-12-13:16:57:40] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:40] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-13:16:57:40] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:40] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:57:40] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:57:41] Starting runtime background update installation
[2011-12-13:16:57:41] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:42] Runtime updater successfully launched
[2011-12-13:16:57:42] Runtime Installer end with exit code 0
[2011-12-13:16:57:51] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-13:16:57:51] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2011-12-13:16:57:51] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:57:51] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:58:00] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2011-12-13:16:58:00] Runtime Installer end with exit code 6
[2011-12-13:16:58:30] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2011-12-13:16:58:31] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2011-12-13:16:58:31] Commandline is: -updatecheck
[2011-12-13:16:58:31] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2011-12-13:16:58:33] Performing pingback request
[2011-12-13:16:58:34] Pingback request completed with HTTP status 200
[2011-12-13:16:58:34] Starting runtime background update check
[2011-12-13:16:58:34] Clearing unused background update directory
[2011-12-13:16:58:34] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2011-12-13:16:58:34] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-12-13:16:58:37] Unpackaging complete
[2011-12-13:16:58:37] Download success
[2011-12-13:16:58:37] Runtime updated downloaded
[2011-12-13:16:58:39] User had deferred installing the update
[2011-12-13:16:58:39] Runtime Installer end with exit code 0
[2012-01-09:00:05:56] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:57] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:05:57] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:57] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:05:57] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:05:58] Starting runtime background update installation
[2012-01-09:00:05:58] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:05:58] Runtime updater successfully launched
[2012-01-09:00:05:58] Runtime Installer end with exit code 0
[2012-01-09:00:06:04] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:06:04] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:06:04] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:06:04] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:06:16] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:06:16] Runtime Installer end with exit code 6
[2012-01-09:00:06:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-01-09:00:06:46] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:06:46] Commandline is: -updatecheck
[2012-01-09:00:06:46] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:06:47] Performing pingback request
[2012-01-09:00:06:48] Pingback request completed with HTTP status 200
[2012-01-09:00:06:48] Starting runtime background update check
[2012-01-09:00:06:48] Clearing unused background update directory
[2012-01-09:00:06:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update
[2012-01-09:00:06:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.0.0.4080/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-09:00:06:59] Unpackaging complete
[2012-01-09:00:06:59] Download success
[2012-01-09:00:06:59] Runtime updated downloaded
[2012-01-09:00:07:11] User had deferred installing the update
[2012-01-09:00:07:11] Runtime Installer end with exit code 0
[2012-01-09:00:42:32] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:32] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
[2012-01-09:00:42:32] Commandline is: -applyupdates "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:32] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:32] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:42:33] Starting runtime background update installation
[2012-01-09:00:42:33] Launching subprocess with commandline C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:34] Runtime updater successfully launched
[2012-01-09:00:42:34] Runtime Installer end with exit code 0
[2012-01-09:00:42:41] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:42:41] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe"
[2012-01-09:00:42:41] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:41] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:42:46] Relaunching with elevation
[2012-01-09:00:42:46] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\airc993.tmp\adobe air installer.exe -ei
[2012-01-09:00:42:50] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:42:50] Commandline is: -stdio \\.\pipe\AIR_7572_0 -ei
[2012-01-09:00:42:50] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:42:50] Starting silent runtime update. Updating runtime from version 3.0.0.4080 to version 3.1.0.4880
[2012-01-09:00:42:50] Installing msi at c:\users\finsfe~1\appdata\local\temp\airc993.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-09:00:43:11] Runtime Installer end with exit code 0
[2012-01-09:00:43:12] Elevated install completed
[2012-01-09:00:43:24] Launching subprocess with commandline c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:43:24] Runtime Installer end with exit code 0
[2012-01-09:00:43:36] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:43:36] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe" "C:\Users\FinsFeathers\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Loc al Store\#ApplicationUpdater\update.air" 3.5.0
[2012-01-09:00:43:36] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:43:40] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:43:40] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaCDE7.tmp
[2012-01-09:00:43:47] Application signature verified
[2012-01-09:00:43:47] Unpackaging/validation complete
[2012-01-09:00:43:47] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp
[2012-01-09:00:43:49] Native installation package creation succeeded
[2012-01-09:00:43:49] Starting app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.0.0.400 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:43:50] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp\setup.msi with guid {5576D3C1-35DB-0CF0-5503-35B15486F2B5}
[2012-01-09:00:43:54] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:43:54] Rolling back install of C:\Users\FinsFeathers\AppData\Local\Temp\flaE9B2.tmp\setup.msi
[2012-01-09:00:43:54] Rollback complete
[2012-01-09:00:43:54] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:43:54] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.0
[2012-01-09:00:43:54] Relaunching with elevation
[2012-01-09:00:43:59] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:43:59] Commandline is: -stdio \\.\pipe\AIR_7352_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.0
[2012-01-09:00:43:59] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:43:59] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:00] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\fla1A23.tmp
[2012-01-09:00:44:01] Application signature verified
[2012-01-09:00:44:01] Unpackaging/validation complete
[2012-01-09:00:44:01] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla1F61.tmp
[2012-01-09:00:44:03] Native installation package creation succeeded
[2012-01-09:00:44:03] Starting silent app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.0.0.400 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:03] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla1F61.tmp\setup.msi with guid {5576D3C1-35DB-0CF0-5503-35B15486F2B5}
[2012-01-09:00:44:14] Application Installer end with exit code 0
[2012-01-09:00:44:14] Elevated install completed
[2012-01-09:00:44:14] Launching subprocess with commandline c:\program files (x86)\adobe\Adobe Help\Adobe Help.exe
[2012-01-09:00:44:17] Application Installer end with exit code 0
[2012-01-09:00:44:26] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:44:26] Commandline is: -update "c:\program files (x86)\adobe\adobe help\adobe help.exe" "C:\Users\FinsFeathers\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Loc al Store\#ApplicationUpdater\update.air" 3.5.23
[2012-01-09:00:44:26] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:44:26] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:27] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\fla82F3.tmp
[2012-01-09:00:44:30] Application signature verified
[2012-01-09:00:44:30] Unpackaging/validation complete
[2012-01-09:00:44:30] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp
[2012-01-09:00:44:35] Native installation package creation succeeded
[2012-01-09:00:44:35] Starting app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:35] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
[2012-01-09:00:44:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:44:37] Rolling back install of C:\Users\FinsFeathers\AppData\Local\Temp\fla903D.tmp\setup.msi
[2012-01-09:00:44:37] Rollback complete
[2012-01-09:00:44:37] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-01-09:00:44:37] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.23
[2012-01-09:00:44:37] Relaunching with elevation
[2012-01-09:00:44:43] Application Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:44:43] Commandline is: -stdio \\.\pipe\AIR_7812_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\adobe help\adobe help.exe" file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air 3.5.23
[2012-01-09:00:44:43] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:44:43] Installed app (chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\adobe help\adobe help.exe
[2012-01-09:00:44:44] Unpackaging file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air to C:\Users\FinsFeathers\AppData\Local\Temp\flaC5BD.tmp
[2012-01-09:00:44:47] Application signature verified
[2012-01-09:00:44:47] Unpackaging/validation complete
[2012-01-09:00:44:47] Converting unpackaged application to a native installation package in C:\Users\FinsFeathers\AppData\Local\Temp\flaD22C.tmp
[2012-01-09:00:44:53] Native installation package creation succeeded
[2012-01-09:00:44:53] Starting silent app update of c:\program files (x86)\adobe. Updating from chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.0 to chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.5.23 using the source file at file:///C:/Users/FinsFeathers/AppData/Roaming/chc.4875E02D9FB21EE389F73B8D1702B320485DF8C E.1/Local%20Store/%23ApplicationUpdater/update.air
[2012-01-09:00:44:53] Installing msi at C:\Users\FinsFeathers\AppData\Local\Temp\flaD22C.tmp\setup.msi with guid {BD7F1DA3-5EA0-65F8-52B0-5E103FDC045A}
[2012-01-09:00:45:04] Application Installer end with exit code 0
[2012-01-09:00:45:04] Elevated install completed
[2012-01-09:00:45:04] Launching subprocess with commandline c:\program files (x86)\adobe\Adobe Help\Adobe Help.exe
[2012-01-09:00:45:06] Application Installer end with exit code 0
[2012-01-09:00:45:35] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-01-09:00:45:35] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-09:00:45:35] Commandline is: -updatecheck
[2012-01-09:00:45:35] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-09:00:45:36] Performing pingback request
[2012-01-09:00:45:39] Pingback request completed with HTTP status 200
[2012-01-09:00:45:39] Starting runtime background update check
[2012-01-09:00:45:39] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
[2012-01-09:00:45:39] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-09:00:45:40] Runtime update not available
[2012-01-09:00:45:40] Unpackaging cancelled
[2012-01-09:00:45:40] Runtime Installer end with exit code 0
[2012-01-16:13:29:40] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:29:40] Commandline is:
[2012-01-16:13:29:40] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:29:46] Relaunching with elevation
[2012-01-16:13:29:46] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air1aea.tmp\adobe air installer.exe -ei
[2012-01-16:13:29:49] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:29:49] Commandline is: -stdio \\.\pipe\AIR_4320_0 -ei
[2012-01-16:13:29:49] Installed runtime (3.0.0.4080) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:29:49] Starting silent runtime update. Updating runtime from version 3.0.0.4080 to version 3.1.0.4880
[2012-01-16:13:29:50] Installing msi at c:\users\finsfe~1\appdata\local\temp\air1aea.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:30:02] Runtime Installer end with exit code 0
[2012-01-16:13:30:02] Elevated install completed
[2012-01-16:13:30:08] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-01-16:13:30:08] Runtime Installer end with exit code 0
[2012-01-16:13:30:08] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:30:08] Commandline is: -installupdatecheck
[2012-01-16:13:30:08] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:30:09] Performing pingback request
[2012-01-16:13:30:09] Pingback request completed with HTTP status 200
[2012-01-16:13:30:09] Starting runtime background update check
[2012-01-16:13:30:09] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update
[2012-01-16:13:30:09] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/3.1.0.4880/update to C:\Users\FinsFeathers\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-01-16:13:30:09] Runtime update not available
[2012-01-16:13:30:09] Unpackaging cancelled
[2012-01-16:13:30:09] Runtime Installer end with exit code 0
[2012-01-16:13:36:36] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:36:36] Commandline is: -arp:uninstall
[2012-01-16:13:36:36] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:36:51] Relaunching with elevation
[2012-01-16:13:36:51] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2012-01-16:13:36:51] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:36:51] Commandline is: -stdio \\.\pipe\AIR_6112_0 -eu
[2012-01-16:13:36:51] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:36:51] Starting runtime uninstall. Uninstalling runtime version 3.1.0.4880
[2012-01-16:13:36:52] Uninstalling product with GUID {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:36:54] Runtime Installer end with exit code 0
[2012-01-16:13:36:54] Elevated install completed
[2012-01-16:13:36:54] Runtime Installer end with exit code 0
[2012-01-16:13:37:46] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:37:46] Commandline is:
[2012-01-16:13:37:46] No installed runtime detected
[2012-01-16:13:37:51] Relaunching with elevation
[2012-01-16:13:37:51] Launching subprocess with commandline c:\users\finsfe~1\appdata\local\temp\air8639.tmp\adobe air installer.exe -ei
[2012-01-16:13:37:54] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:37:54] Commandline is: -stdio \\.\pipe\AIR_3664_0 -ei
[2012-01-16:13:37:54] No installed runtime detected
[2012-01-16:13:37:55] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2012-01-16:13:37:55] Installing msi at c:\users\finsfe~1\appdata\local\temp\air8639.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2012-01-16:13:37:59] Runtime Installer end with exit code 0
[2012-01-16:13:37:59] Elevated install completed
[2012-01-16:13:38:03] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-01-16:13:38:03] Runtime Installer end with exit code 0
[2012-01-16:13:38:03] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2012-01-16:13:38:03] Commandline is: -installupdatecheck
[2012-01-16:13:38:03] Installed runtime (3.1.0.4880) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-01-16:13:38:04] Performing pingback request
[2012-01-16:13:38:25] Failure during pingback request: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-01-16:13:38:25] Runtime Installer end with exit code 0
It appears several other people have encountered similar issues recently, and there has been no response. Very unhelpful help, Adobe!
gcIt is not clear whether you are a user of PS5 (whatever that is) who is having trouble installing their product help or a technical author who has produced the help and is having trouble getting the help to work prior to distributing it.
From what I can make of the logs, it looks like you are a user of PS5 and it is they who you should contact. This forum is for people who are producing the help.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge
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