Air print in iOS 7 is not finding previously identified hp printers

Airprint under iOS 7 is failing to recognize previously identified HP printers. It has seen the printer on occassion, appears to recognized the scanner component, but then it has dissappeared, with no apparent reason. They are just not being seen and held. I have tried all the standard tricks. Reinstalled drivers. Turned off the various devices, printers, etc., in different sequences then reintroduced them, yadda, yadda, yadda...  I have not cleaned out anything of the iOS that may have lingered such as some type of plist thingy, as that is a morass I don't really want to get into.  Clearly a change in the iOS and how it finds AirPrint Printers, and holds on to them. Any suggestions on how to make it stick.

Hi markfrombethesd,
I see you're experiencing some issues since updating to iOS 7 on your Apple device and are now having issues with Airprint. I will certainly do my best to help you get this to stick! I have a document here that will walk you through quite a few different steps for any Airprint issues (it may appear to be for a specific printer, but it will work for any printer).
If you reach the end of that document and are still having the same issues I'd like you to look through this document as well, as it has a few different steps.
If after both documents your issue remains the same, you may have to try using the ePrint feature as opposed to Airprint until Apple releases an update to iOS 7. If you're not sure what ePrint is or how to set it up, click here and this document will get you in the right direction.
Hopefully all of this helps, please let me know if there's anything else I can do! Have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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