AIR update and CS5 Help Application

Okay, question mostly answered, see below
Using the CS5 Adobe Community Help application, to post this question, for example, seems slow. Since Help uses AIR, I am wondering if updating to AIR 2.0 would speed that up (CS5 installed AIR 1.0 on the system). However, I would think that the Creative Suite would have automatically updated to AIR 2 if it were compatible. This doesn't seem to have happened, even more than two weeks after installing CS5 (AIR is supposed to autoupdate every two weeks). The questions I have are:
1. Is the Help app. I received compatible with AIR 2? According to documentation, Help 3.3 is supposed to use AIR 2, but as above, AIR 2 did not deploy. Could there be different versions of Help 3.3 for AIR 1 and AIR 2?
2. Can I manually update to AIR 2 simply by downloading the application from the Adobe website, or are there compatibility issues with AIR 1-based and AIR-2 based applications, or with the software updating?
3. Is there a way to force AIR 1 to update itself to AIR 2, or does the automatic update not consider that an update but an upgrade? AIR 2 supposedly has an update manager helper app. available, but not AIR 1, as far as I can tell.
It seems like my copy of CS5 sat on the shelf for awhile.
Thank you for any insights that can be given here.
Okay, the version of AIR is found in a plist file, and does not correspond to the "Version" folder in the Framework folder for the application. According to that, my version is all up-to-date.
http://kb2.adobe.com/cps/407/kb407625.html
The software version can also be viewed using System Profiler in Utilities. AIR will be listed under the Frameworks.
Incidentally, the Adobe Application Manager updating application lists the AIR version as 1.5.3 in its inventory, and not the version according to the Framework folder. Maybe someone could chime in on why that would be. Did the older version of AIR use AAM for updating, while the newer version has a separate utility?
Message was edited by: Jeb8ay
Message was edited by: Jeb8ay on 2/13/11

Mac OSX 10.5.8
Installed the whole CS5 Production Premium Suite, licensed version. Machine also has CS4 Production Premium. After installing, I went into PPro CS5, loaded a CS4 project, scrubbed the time line a few times, rendered it, did a capture via FireWire from my HDV camcorder, tried out "Scene Detect", swore about on screen-preview still not available on the Mac (why?????), and then went into the Help function to lookup HDV capture. The first time I got the message about the help file update, I ignored it. The second time, I tried to run it and got the error.
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Log File:
2010-12-04:20:09:15] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2010-12-04:20:09:16] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:09:16] Commandline is: -updatecheck
[2010-12-04:20:09:16] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:09:17] Performing pingback request
[2010-12-04:20:09:18] Starting runtime background update check
[2010-12-04:20:09:18] Clearing unused background update directory
[2010-12-04:20:09:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update
[2010-12-04:20:09:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update to C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background
[2010-12-04:20:09:51] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:09:51] Commandline is: -update "d:\program files\ynab 3\ynab 3\ynab 3.exe" "C:\Documents and Settings\jlane\Application Data\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1\Local Store\#ApplicationUpdater\update.air" 3.2.3.2698
[2010-12-04:20:09:51] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:09:51] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-04:20:09:52] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\fla6D.tmp
[2010-12-04:20:09:58] Application signature verified
[2010-12-04:20:09:58] Unpackaging/validation complete
[2010-12-04:20:09:58] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp
[2010-12-04:20:10:14] Native installation package creation succeeded
[2010-12-04:20:10:14] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-04:20:10:14] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-04:20:10:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:10:14] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\fla6E.tmp\setup.msi
[2010-12-04:20:10:14] Rollback complete
[2010-12-04:20:10:14] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:10:32] Launching subprocess with commandline d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-04:20:10:53] Application Installer end with exit code 7
[2010-12-04:20:11:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2010-12-04:20:11:04] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-04:20:11:04] Commandline is: -updatecheck
[2010-12-04:20:11:04] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:11:05] Performing pingback request
[2010-12-04:20:11:05] Starting runtime background update check
[2010-12-04:20:11:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update
[2010-12-04:20:11:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows5.1/x86/patch/2.5.0.16600/update to C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background
[2010-12-04:20:11:43] Unpackaging complete
[2010-12-04:20:11:43] Download success
[2010-12-04:20:11:43] Runtime updated downloaded
[2010-12-04:20:11:48] User has selected immediate install of the update
[2010-12-04:20:11:48] Starting runtime background update installation
[2010-12-04:20:11:48] Launching subprocess with commandline C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background\updater -update
[2010-12-04:20:11:49] Runtime updater successfully launched
[2010-12-04:20:11:49] Runtime Installer end with exit code 0
[2010-12-04:20:12:01] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
[2010-12-04:20:12:02] Commandline is: -update
[2010-12-04:20:12:02] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:12:10] Starting runtime update. Updating runtime from version 2.5.0.16600 to version 2.5.1.17730
[2010-12-04:20:12:10] Reinstalling c:\docume~1\jlane\locals~1\temp\air72.tmp\setup.msi
[2010-12-04:20:12:10] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:12:10] Rollback complete
[2010-12-04:20:12:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:12:20] Runtime Installer end with exit code 7
[2010-12-04:20:13:16] Unpackaging complete
[2010-12-04:20:13:16] Download success
[2010-12-04:20:13:16] Runtime updated downloaded
[2010-12-04:20:13:44] User has selected immediate install of the update
[2010-12-04:20:13:44] Starting runtime background update installation
[2010-12-04:20:13:44] Launching subprocess with commandline C:\Documents and Settings\jlane\Application Data\Adobe\AIR\Updater\Background\updater -update
[2010-12-04:20:13:44] Runtime updater successfully launched
[2010-12-04:20:13:44] Runtime Installer end with exit code 0
[2010-12-04:20:13:54] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
[2010-12-04:20:13:54] Commandline is: -update
[2010-12-04:20:13:54] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-04:20:14:02] Starting runtime update. Updating runtime from version 2.5.0.16600 to version 2.5.1.17730
[2010-12-04:20:14:02] Reinstalling c:\docume~1\jlane\locals~1\temp\air73.tmp\setup.msi
[2010-12-04:20:14:03] Error occurred during msi repair operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:14:03] Rollback complete
[2010-12-04:20:14:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-04:20:14:07] Runtime Installer end with exit code 7
[2010-12-05:20:36:57] Application Installer begin with version 2.5.0.16600 on Windows XP x86
[2010-12-05:20:36:57] Commandline is: -update "d:\program files\ynab 3\ynab 3\ynab 3.exe" "C:\Documents and Settings\jlane\Application Data\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1\Local Store\#ApplicationUpdater\update.air" 3.2.3.2698
[2010-12-05:20:36:57] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
[2010-12-05:20:36:57] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-05:20:36:58] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\flaDB.tmp
[2010-12-05:20:37:09] Application signature verified
[2010-12-05:20:37:09] Unpackaging/validation complete
[2010-12-05:20:37:09] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp
[2010-12-05:20:37:19] Native installation package creation succeeded
[2010-12-05:20:37:19] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-05:20:37:19] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-05:20:37:20] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-05:20:37:20] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\flaDC.tmp\setup.msi
[2010-12-05:20:37:20] Rollback complete
[2010-12-05:20:37:20] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
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[2010-12-05:20:37:52] Application Installer end with exit code 7
[2010-12-08:13:28:56] Application Installer begin with version 2.5.0.16600 on Windows XP x86
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[2010-12-08:13:28:56] Installed app (com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) located at d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-08:13:28:57] Unpackaging file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air to C:\Documents and Settings\jlane\Local Settings\Temp\fla7F.tmp
[2010-12-08:13:29:19] Application signature verified
[2010-12-08:13:29:19] Unpackaging/validation complete
[2010-12-08:13:29:19] Converting unpackaged application to a native installation package in C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp
[2010-12-08:13:29:31] Native installation package creation succeeded
[2010-12-08:13:29:31] Starting app update of d:\program files\ynab 3. Updating from com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.1.9.2503 to com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1 version 3.2.3.2698 using the source file at file:///C:/Documents%20and%20Settings/jlane/Application%20Data/com.youneedabudget.YNAB3.L ive.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1/Local%20Store/%23ApplicationUpdater/update. air
[2010-12-08:13:29:31] Installing msi at C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp\setup.msi with guid {F4E5BC2E-2C23-9DAC-66D6-793C49DE6C10}
[2010-12-08:13:29:31] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-08:13:29:31] Rolling back install of C:\Documents and Settings\jlane\Local Settings\Temp\fla80.tmp\setup.msi
[2010-12-08:13:29:31] Rollback complete
[2010-12-08:13:29:32] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1620" errorID=0]
[2010-12-08:13:44:09] Launching subprocess with commandline d:\program files\ynab 3\ynab 3\ynab 3.exe
[2010-12-08:13:44:55] Application Installer end with exit code 7

Hi Chris,
Thanks so much for the quick response. After he investigated further, he determined that it was Comodo Internet Security Premium. He disabled it, uninstalled, and then reinstalled both AIR and You Need a Budget (our product), and it worked great after that! Thanks again for the quick response.
Best regards,
Taylor

I just ran Software Update and now many applications crash on launch

Hardware Overview:
Model Name:    MacBook Pro
Model Identifier:    MacBookPro5,3
Processor Name:    Intel Core 2 Duo
Processor Speed:    2.66 GHz
Number Of Processors:    1
Total Number Of Cores:    2
L2 Cache:    3 MB
Memory:    4 GB
Bus Speed:    1.07 GHz
Boot ROM Version:    MBP53.00AC.B03
SMC Version (system):    1.48f2
Serial Number (system):    W89421D764B
Hardware UUID:    7BB966CD-37F8-5BAC-A3F0-4291C12873E3
Sudden Motion Sensor:
State:    Enabled
System was working fine. I ran software updates and got these three updates:
Safari 5.1.5
Apple Software Installer Update 1.0
iTunes 10.6.1
Now when I attempt to launch software, many applications crash. All crashes have the following error:
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
Referenced from: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Reason: no suitable image found. Did find:
    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
Any ideas? Thanks in advance for any help.
Scott

OK, well I solved my own problem by replacing this file with one from a recent TimeMachine backup. Looks like the update must have damaged this file ... strange.

How to update and download new applications

hi there,
How to update and download application? It ask to accept terms and condition but not showing any "accept" button.

Hello sachin1620,
Thank you for providing the details of the issue you are experiencing with accepting Terms & Conditions on your iPhone.
First, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you can access your home screen, I also recommend verifying that cookies are not blocked and private browsing is turned off in Settings>Safari:
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Thank you for using Apple Support Communities.
Best,
Sheila M.

Windows Update and UAC controlled applications not working

Hi I am currently using Windows 8.1 Pro. When I try to open windows update from control panel, the computer just freezes.
I tried to stop and then restart the update service from task manager, but it didn't work. Also, while doing this, I
think I accidentally disabled the Application Experiences Service. Now, any UAC controlled apps are not opening and any task which requires administrator permission is also not working.
PLEASE HELP!

Hi,
It seems like system components corrupt, is there any error message when these tools doesn't work?
Please check Event Viewer if it identify this problem.
In addition, please try to use SFC /Scannow command to fix system file for test.
Roger Lu
TechNet Community Support

HT4623 iPad Air update and problem

When doing the current update, my screen went black and I can't get it to turn back on. I have an iPad air.
Thx for your help!

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

Updates and downloading help!

I have been having problems down loading updates to apps. Even deleted a couple to attempt reloading of the apps. Now apps won't even reload. I have even tried to down load new apps with no luck. Tried loading apps while on 3G service, no luck. Help?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
How much available storage space do you have?
Check at Settings>General>About>Available
 Cheers, Tom

AIR update and CS5 Help Application

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