Air update fails for Adobe Community Help app

Hi,
Everytime I open Adobe Audition Help I get a popup telling me Adobe Air has an update for me to install:
Installed: 2.5.1.17730
Update: 3.3.0.3670
Everytime it fails to install saying I need to contact the administrator. Well, that´s me . Does anybody know what to do?
Kind regards,
Charles

Hi Charles: hmm... this is definitely an issue on the AIR side. Have you checked out the troubleshooting doc for AIR installations here?
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html
Also, there is a dedicated forum for troubleshooting AIR intsallations here:
http://forums.adobe.com/community/air/installation
Would you like me to move this thread over there for you? Or would you prefer to post this question to the experts over there directly?
Sorry I can't do more to help!

Similar Messages

Adobe Community Help app with Flex

In Flash you can highlight a AS method or property, etc, then go up to the top menu -> Help -> Flash Help. This opens the Adobe community help app, with a page loaded that is relevant to the item that was highlighted.
So if I highlight Sprite, the help app loads up with information about that Class.
Is this same function possible in Flex Builder 4?
Thanks!

Hi Charles: hmm... this is definitely an issue on the AIR side. Have you checked out the troubleshooting doc for AIR installations here?
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html
Also, there is a dedicated forum for troubleshooting AIR intsallations here:
http://forums.adobe.com/community/air/installation
Would you like me to move this thread over there for you? Or would you prefer to post this question to the experts over there directly?
Sorry I can't do more to help!

Where is the forum for Adobe Community Help?

Greetings,
Where is the forum for Adobe Community Help?
Thanks,
Shane.

Is this what you are looking for: http://forums.adobe.com/community/creativesuites/communityhelp

Update fail for Adobe AIR

Update popup states "Acrobat.com cannot continue until you update Adobe AIR." When update fails - 3 times in a row - the update popup box cannot be closed.
Any fix?

Are you using the Acrobat.com desktop application? This is no longer supported; you should uninstall it, and use the Adobe Reader tools for this.
If your issue is different, please explain. Also tell us your operating system.
Regarding Adobe AIR, I suggest you uninstall it, then reinstall from http://get.adobe.com/air/

Update failed for Adobe Extension Manager CS5 5.0 and Adobe Pixel Bender Toolkit 2.5

Here are the error codes.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
I need this to install extension to setup my scaleform gfx for unreal 3. I was using trial flash CS 5 originally, until I got this.

Does anyone know why it would fail on this update? I was able to do some of the earlier updates, but then failed on these.
When I clicked help->Updates,
These shows up for me.
Adobe Extension Manager CS5 20MB
Adobe Flash Pro CS5 4.9MB

Software update fails for me, please help

Hello,
I am running 10.6.7 on a 2.8GHz MacBook Pro.
I am having difficulties getting software update to load the newest updates for iTunes 10.3.1 and AirPort Utility 5.5.3.
When I run the update gui I get the following error:
It downloads the requested update, starts the install and then gives the message:
'None of the selected updates could be installed. An unexpected error occurred.'
I then tried some google hints.I tried installing it from the command line:
me ~>% sudo softwareupdate -v -i AirPortUtility-5.5.3Software Update ToolCopyright 2002-2009 Apple
Downloading AirPort Utility
   Progress: 2%
   Progress: 4%
   Progress: 6%
   Progress: 8%
   Progress: 10%
   Progress: 12%
   Progress: 14%
   Progress: 16%
   Progress: 18%
   Progress: 20%
   Progress: 22%
   Progress: 24%
   Progress: 26%
   Progress: 29%
   Progress: 30%
   Progress: 33%
   Progress: 35%
   Progress: 37%
x signature
x AirPortUtility.pkg.tar
x AirPortUtility.pkg
x AirPortUtility.pkg/Contents
x AirPortUtility.pkg/Contents/._AirPortUtility.dist
x AirPortUtility.pkg/Contents/AirPortUtility.dist
x AirPortUtility.pkg/Contents/Archive.bom
x AirPortUtility.pkg/Contents/Archive.pax.gz
x AirPortUtility.pkg/Contents/Info.plist
x AirPortUtility.pkg/Contents/Resources
x AirPortUtility.pkg/Contents/Resources/ar.lproj
x AirPortUtility.pkg/Contents/Resources/ar.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/ar.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/ar.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/ar.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/ar.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/ar.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/ar.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/background.tif
x AirPortUtility.pkg/Contents/Resources/BundleVersions.plist
x AirPortUtility.pkg/Contents/Resources/da.lproj
x AirPortUtility.pkg/Contents/Resources/da.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/da.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/da.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/da.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/da.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/da.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/da.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/Dutch.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/English.lproj
x AirPortUtility.pkg/Contents/Resources/English.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/English.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/English.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/English.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/English.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/English.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/English.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/fi.lproj
x AirPortUtility.pkg/Contents/Resources/fi.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/fi.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/fi.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/fi.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/fi.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/fi.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/fi.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/French.lproj
x AirPortUtility.pkg/Contents/Resources/French.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/French.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/French.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/French.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/French.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/French.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/French.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/German.lproj
x AirPortUtility.pkg/Contents/Resources/German.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/German.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/German.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/German.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/German.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/German.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/German.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/Italian.lproj
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/Italian.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/Japanese.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/ko.lproj
x AirPortUtility.pkg/Contents/Resources/ko.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/ko.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/ko.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/ko.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/ko.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/ko.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/ko.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/no.lproj
x AirPortUtility.pkg/Contents/Resources/no.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/no.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/no.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/no.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/no.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/no.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/no.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/package_version
x AirPortUtility.pkg/Contents/Resources/pl.lproj
x AirPortUtility.pkg/Contents/Resources/pl.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/pl.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/pl.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/pl.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/pl.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/pl.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/pl.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/postflight
x AirPortUtility.pkg/Contents/Resources/postflight_actions
x AirPortUtility.pkg/Contents/Resources/postflight_actions/aaa_PlistCopy.sh
x AirPortUtility.pkg/Contents/Resources/postflight_actions/addLoginItem.pl
x
AirPortUtility.pkg/Contents/Resources/postflight_actions/fixPermissionsRecords.p l
x AirPortUtility.pkg/Contents/Resources/postflight_actions/startAPD.sh
x AirPortUtility.pkg/Contents/Resources/postflight_actions/touchAPU.sh
x AirPortUtility.pkg/Contents/Resources/preflight
x AirPortUtility.pkg/Contents/Resources/preflight_actions
x AirPortUtility.pkg/Contents/Resources/preflight_actions/deleteAssistant.sh
x AirPortUtility.pkg/Contents/Resources/preflight_actions/stopAPD.sh
x AirPortUtility.pkg/Contents/Resources/pt.lproj
x AirPortUtility.pkg/Contents/Resources/pt.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/pt.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/pt.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/pt.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/pt.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/pt.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/pt.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/pt_PT.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/ru.lproj
x AirPortUtility.pkg/Contents/Resources/ru.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/ru.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/ru.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/ru.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/ru.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/ru.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/ru.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/SlimSender
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/Spanish.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/sv.lproj
x AirPortUtility.pkg/Contents/Resources/sv.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/sv.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/sv.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/sv.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/sv.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/sv.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/sv.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/VolumeCheck
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/zh_CN.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/Description.plist
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/License.rtf
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/Localizable.strings
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/ReadMe.rtf
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/SUDescription.html
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/VolumeCheck.strings
x AirPortUtility.pkg/Contents/Resources/zh_TW.lproj/Welcome.rtf
x AirPortUtility.pkg/Contents/version.plist
   Progress: 39%
Verifying AirPort Utility
   Progress: 40%
   Progress: 40%
Waiting to install AirPort Utility
   Checking packages…
Installing
   Waiting for other installations to complete…
   Validating packages…
   Progress: 43%
   Writing files…
   Progress: 43%
   Progress: 43%
   Progress: 43%
   Progress: 44%
   Progress: 45%
   Progress: 46%
   Running package scripts…
   Progress: 47%
Package failed: An error occurred while running scripts from the package
“AirPortUtility.pkg”.
Done.
Then I tried to delete the software update Cache:
me ~>% cd
/Users/me/Library/Caches/com.apple.SoftwareUpdate/
me ~/Library/Caches/com.apple.SoftwareUpdate>% ls
Cache.db
me ~/Library/Caches/com.apple.SoftwareUpdate>% rm Cache.db
Rerunning, gives the same error message.
'None of the selected updates could be installed. An unexpected error occurred.'
I can not seem to locate the Software Update log file to look for errors.
I'm currently at a loss of what to try next. Any advice would be appreciated.
I've tried installing it both from my own account and as root.

FYI
/private/var/log/install.log shows no errors from latest update and /Library/Logs/Software Update.log does not exist.

What's adobe air and adobe community help?

I loaded 5.5 tonight and got a popup asking me if I'd like to install the new version of Adobe Air. I said no thanks. Then I clicked on the Help in 5.5, and it suggested I'd like to install a new version of Adobe Community Help. I said okay, and then I got the popup for Adobe Air again. When I canceled it, the upgrade to Adobe Community Help didn't complete properly.
What's Adobe Air and what's Adobe Community Help? What's the relationship between them?

AIR is a runtime environment for running certain applications. The Adobe Community Help Client is an AIR application; it's a viewer for the Help documents.
I prefer to not use the Community Help Client application. Instead, I use the HTML version of Help in my browser or the PDF version when I'm not online.
There are direct links to the PDF and online HTML versions of the Help documents here.

Updating Adobe Community Help files fails every time after starting

Hello,
I e.g. go to «Support Center for Photoshop» from the menu within the app. Adobe Community Help starts up and tells me theres new content, do I want to download that. It seems to start the dl just fine, then reports an error «16882» (if I'm remembering it right).
Why? We have very fast very broadband internet connection and I use a 2011 27" iMac with max Gig RAM installed.
Any hints there would be appreciated.
Thanks!

Thanks, Mister Kapoor,
that solved my problem!
All the best to you, sincerely,
Olaf Mueller
Mit freundlichen Grüssen,
Olaf Müller
COMPLOT AG Multimedia Project, Gerberngasse 44, Postfach, 3000 Bern 13
Tel. ++41 31.313 30 33
Fax ++41 31.313 30 39
[email protected]
http://www.complot.ch
THE ULTIMATE PARTNERS
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Am 24.04.2012 um 12:30 schrieb Arpit Kapoor:
Re: Updating Adobe Community Help files fails every time after starting
created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Seems Adobe Air or Cummunity help has gone cprrupt. Lets follow the below suggestions:
Step 1: Uninstall adobe air from Utilities and re-install the latest adobe AIR from "http://get.adobe.com/air/otherversions/"
Step 2: Follow "http://kb2.adobe.com/cps/842/cpsid_84215.html" and re-install the Community Help Air application.
Step 3: Restart the machine and launch adobe Community Help and try to install all the updates and check if it works fine.
Hope that Helps!.
Arpit
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4356729#4356729
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Download appears corrupted - installation failed for Adobe Indesign - I have tried at least 6 times on different days. Please help?

Download appears corrupted - installation failed for Adobe Indesign - I have tried at least 6 times on different days.
And I really need to try sort this out ASAP.
Please help?

Gez7 do you receive any specific errors? Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html which discusses several common errors and steps to resolve them.

Update failed for Fireworks CS5 and Adobe Extension Manager CS5 5.0. Received Error Code: U43M1D207. Any suggestions?

Update failed for Fireworks CS5 and Adobe Extension Manager CS5 5.0. Received Error Code: U43M1D207. Any suggestions?

Download the Fireworks updater from here:
https://www.adobe.com/support/fireworks/downloads_updaters.html
When you have downloaded and extracted the file right click and then click "run as Adminstrator".
It should work for you. I had the same issue and did this and everything worked,

HT2128 I keep on getting updates for Adobe Flash Player.app, are these safe to download?

I keep on getting messages to download updates for Adobe Flash Player.app however, I always get a warning message since it is an application downloaded from the internet and the question "Are you sure you want to open it?" Are these safe to download, or shall I cancel it? Perhaps it is best to go to the Adobe site? Any recommendations? Thank you very much.

It can be easier to remove Adobe Flash Player from OS X entirely, and be done with the effort involved. Adobe has a tool to remove Flash Player from OS X available. (If you really need Flash capabilities, there's a version embedded in the Chrome web browser that might suffice.)
As for your question, if you have gone directly to the Adobe web site (by entering the URL in Safair, and not by clicking on anyting in email or on another web site), and have downloaded Adobe Flash Player updates from there, then you're reasonably safe.
If you've downloaded the Adobe update bits from the Adobe site (and again, not from any other site), then clicking through the "yes, I know I downloaded this" is probably safe.

How can one deactivate adobe community help for indesign?

Hello everyone.
It seems that everytime I touch a wrong key on the keyboard or do an action Indesign judge not conform, Indesign opens the Adobe Community help software. This takes me away from my ongoing work, bring me to a new window and makes the computer relatively slow for all the time it is loading. It is rather annoying and I tried to deactivate it but never found where and how.
Does anyone here knwos where to deactivate adobe comnunity help. I cannot stad to have this application open each time I wrong click or miss pres a key like delete/end/page down/etc. on my keyboard. It is absolutely counter productive.
Thank you for you help.

Never heard of this before ....
Are you using the Wireless keyboard ? What is your OS ?
Do you get the same problem when working in Selective start up on Windows and Safe boot on Mac ?
I don't think there is a way to turn off the help option in any application , it is in-built , however you can switch the Accesbility mode from Community help application to Browser
Also can restrict the application to look for local help (fownloaded) rather then looking it online.
This is can be down via Adobe Help community help application preferences.

Scroll wheel not working in Community Help App (Windows 7 64bit)

I am using the Community Help App on both a Windows 7 32 bit machine and a Windows 7 64 bit machine.
On the 32 bit machine, the mousewheel scrolls the content pane just fine.
On my 64 bit machine, the mousewheel will not scroll the content pane. I have to use the scroll bar on the right (click and hold to scroll the content).
This appears to the be case for all Adobe Air apps, as this functionality is identical in Adobe Story.
I am using a Microsoft Wireless Mobile 4000 mouse on the Windows 7 machine.
Is anyone else having this problem on 64 bit Windows 7 machines?

I'm frustrated, too, because of the scroll wheel issue with any AIR applications.
Running Windows 7 Home Premium N 32 bit.
Using Microsoft Comfort Optical Mouse 3000 (wired, not wireless) - current drivers.
Scroll wheel will not work when rolled normally, no matter what sensitivity I set the wheel to. To get any scrolling action, I have to roll the wheel as fast as I can. Then, it will scroll, but in horrible chunky bits, which ends up being wildly inaccurate and extremely frustrating.
I've heard of many other people having this issue. It's only when the program I'm using is an AIR application, which leads me to believe that Adobe did something to make AIR incompatible with a MS mouse & Win 7 OS. (I have used the same mouse running Vista and scrolled fine in an AIR application.)
Is Adobe going to correct this situation?

Adobe Community Help Doesn't Work

For some reason, the help pages don't work, either in Photoshop CS5 Extended (12.0.4) or in Bridge (4.0.5.11). When I go to Help>Photoshop help (or Bridge help), I get the Adobe Community Help Page, but nothing on the right side of the page works. I can try to click on any link and nothing happens. (I am signed in, but that didn't matter.) I can only eanter a search request on the left and get search responses.
I was prompted earlier in the day to update Adobe Help with a thing called "airappinstaller". Adobe Community Help "about" page says I have version 3.5.0.23 and that my help is "up to date." I tried restarting but it still doesn't work. What's up?

After installing the Adobe Air update I can reproduce the problem with Photoshop CS5 standard 12.0.4 on Windows 7 x64, Steve.
The cursor changes to a finger when I hover over the links in the right pane, but nothing in particular happens when they're left-clicked.
I can right-click a link and choose open in new tab. That does in fact open the selected page in a new tab.
I can click the link in the upper-right and the page opens in Internet Explorer 9, at which point all the links work, no problem.
I can see the Air installation was successful in the Windows Application log, but no error or other message is logged when I attempt unsuccessfully to use it.
I'm going to try logging off and on again. Edit: Nope, that didn't help anything.
No modifier keys get a left-click to do anything.
The Back button works.
I get a pop-up menu when I click on Welcome, Noel Carboni, but clicking on any of the entries does nothing.
I can click in the Black Search field at the upper right, and it puts a cursor there. I can type and when I hit enter the search causes the page to change.
When I hit the Home button all the little Ps etc. icons appear, and if I click on one it takes me to the page.
It seems like only the left-click function for navigating on text links is broken.
Anything else you'd like me to check?
-Noel

Error message in trying to use local content in Adobe Community Help of Flash Builder

Hi,
I have set my Adobe Community Help application preferences of Flash Builder to 'Display local content only'.to Yes.
I also disabled my internet connection to use local help content only.
I get the following error message when trying to access any of the links from Help home page.
To view the requested page, connect to the Internet or deselect "Display Local Help content only" in Preferences.
I understand this is due to all the links point online HTTP urls.
But why cannot the local help content be accessed when it is already downloaded to local and the 'Display local content only' option is set to Yes?
This saves me a lot ot time otherwise using Adobe Community Help is painful even for a short period of time.
Thanks,
Ram Manoj Kongara.

Hi, Ram -
To help troubleshoot your problem, can you please do the following:
In the Adobe Community Help application, go to Edit > Preferences.
Select Local Content.
The list of Help packages downloaded locally appear. Make sure that the status of every Help packages reads “Current”. If the status of a Help package reads "Out-of-Date”, select that Help package, and click Update to download the latest Help package. Note that to do this, you have to be connected to the Internet. Once you fully download the Help packages to your desktop, you can access Help offline.
One other thing that I would want you to check is the Adobe Community Help Client version that you are using. To check that, in the Adobe Community Help application, go to File > About Adobe Help. The build version should be 3.2.0.610.
Let me know if this helps. If the issue still persists, we can investigate further.
Thanks,
Mallika Yelandur
Technical writer, Adobe Flash Builder

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