Airplay Error -15000

Connecting to external airplay speakers (pioneer x-smc3-s) on my home wi-fi network results in the above itunes error:
An error occurred while connecting to the AirPlay device “Pioneer”. An unknown error occurred (-15000).
This occurs when trying to Airplay from iTunes on my iMac. When trying to Airplay from my iPhone 5 or iPad 2, the speakers show, but attempting to connect drops the signal and it reverts back to the built-in speakers of the device. Airplay to Apple TV 2 works just fine from all devices.
I am curious to know if anyone has had a similar issue and what they did to resolve it. Also, I am curious as to what the error actually is (-15000).
The community's help is greatly appreciated. It is driving me nuts!
Thanks!
Mike

I have no solution, but am running into the same problem. Pretty much out of the blue (at least this particular issue). The only clue may be proximity to recent iTunes upgrade (11.0.2). I looked into re-installing iTunes but it is difficult becuase its components are deeply embeded within the OS (this sadly, is a page taken right out of Microsoft's book).
I should say though, that I can play directly to my devices from my iMac (I have two connected via AirPort Express devices) using the "Sound" configuration. In other words, the AirPlay system itself is reasonably healthy. So the culprit seems to be iTunes.
That said, AirPlay has been flakey all along (I installed it over xmas). It was plagued with numerous problems - some of them difficult to solve and required some crazy configuration changes to my router that the average person would know nothing about. But I stabilized it somehow, until this one came along - last night. I'm a pretty savvy user. So I can't imagine how the average user is dealing with this platform.
Very dissapointing Apple product (including the known to be buggy iOS remote app) and probably reflects an organization that may be losing its way. Bloated. Great idea that's poorly executed. I should have read these discussion groups before investing the time (and money) in AirPlay.

Similar Messages

An error occured while conecting to an airplay device uknown error -15000

I have recieveesd this message while trying to stream music through air play from my PC to the apply TV.
"an error occured while conecting to an airplay device uknown error -15000"
Movies are streaming fine, but I get this message when I try to send music to the apple tv. I have enable music sharing in my preferences. I updated my itunes today on 12/26/12. Any help is appreciated.
An additional note, I have an updated iphon 4s and airplay functions fine when sending music to the apple TV. It only replies with this error when I am comcecting through itunes on my computer.

Welcome to the Apple community.
Have you tried restarting the Apple TV, the iPad/iPhone and your router.

HT204291 can see airplay icon but getting error -15000 after I updated to itunes 11.4

Airplay quit working after I updated itunes to v. 11.04. I can see the airplay icon in both the mini-player and home screen. It shows the device in the listings but when I select it I receive unknown error -15000. All was fine until the upgrade. I'm running Windows 7. Can anyone tell me how to fix this problem? Thanks.

Hi Monie35,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
Troubleshooting AirPlay and AirPlay Mirroring
Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings ]]> Wi-Fi.
Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
Check Internet or network connectivity on all affected devices.
Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
I hope this information helps ....
Have a great day!
- Judy

Error occurred connecting to AirPlay device. unknown error -15000

Hello,
I had my remote speakers set up through my extended network of 2 airport expresses and it was working. I just downloaded iTunes 10.6.0.40 and now I get unkown error -15000, can't connect to remote speakers. I have Windows 7 pro.
I've tried quite a few things and can't seem to get things working again. Reverted one of the AirPort expresses to factory settings, turned off/on firewall...
Some guidance would be greatly appreciated!
Thanks!
Mike

Hey old topic but with the lastest itunes 10.6.11 i had the issue appear with an Apple TV3. My setup worked for months but all of a sudden they stopped connecting.
What solved it for me was Uninstall itunes and reinstall.
I had tried the firewall exceptions, bonjour Mdns service by pass, Itunes repair, disable the Bonjour rules and make an all allow regardless of location. All resulte in the same thing ..
Event log errors on windows 7 Ultimate.
Client application bug: DNSServiceResolve(90D340741E88F7C2._appletv-v2._tcp.local.) active for over two minutes. This places considerable burden on the network.
or
ERROR: handle_resolve_request bad interfaceIndex 23
All Generate by MDNS resolver.
FYI: Installing from apple itunes site installs 10.6 and not 10.6.xx which is newer/updated.

ITunes (and Airfoil) can see Airport Express but can't connect in Windows XP (error -15000) - firewall problems?

I am using Windows XP Professional 2002 w/ SP3 on a Dell Latitude E4300 laptop wirelessly connecting to my Airport Express 802.11n (firmware 7.5.2).
I can see my Airport Express in iTunes 10.4.1 and can select it via the Airplay button. iTunes even detects whether or not a speaker is connected to the Airport Express. But when iTunes tries to connect, it comes back after a while saying "An error occurred while connecting to the Airplay device xxx. An unknown error occurred (error -15000)."
A similar problem happens with Airfoil from Rogue Amoeba that I use to stream music from other apps such as VideoLAN to Airport Express on the same laptop. I can see that my Airport Express is available but when Airfoil tries to connect, it comes back saying "It appears that a firewall on this computer is preventing Airfoil from connecting to xxx Airport Express. Please check your firewall settings and try again."
I've set both Airplay and iTunes as exception programs in my Windows Firewall setting, and even added TCP ports 5000 to 5005 and UDP ports 6000 to 6005 to the exceptions as recommended by Airfoil. I've also disabled Symantec Endpoint Protection that Ihave installed. The only thing I can't disable is McAfee Endpoint Encryption, since I also use the laptop at work and I don't have permission to disableMcAfee. I use this laptop to connect wirelessly with other devices such as HP wireless printers, NAS drives and other laptops on my home network and have never had any issues, so i think that this issue is specific to the Airplay software being blocked by some firewall (I am assuming Airfoil also uses Airplay).
I've tried this on different wireless networks and I have the same issue with Windows XP on my Dell Latitude E4300. I've also set up the network with no security, but the problem doesn't go away.
I also tried downgrading iTunes to 10.3.1 but won't work. I think it's an Airplay issue, not a specific iTunes issue, since I'm facing the problem with Airfoil as well.
How do I trace what is going on that is preventing iTunes and Airfoil from streaming to the AirportExpress within Windows XP?
I also have another Dell Inspiron laptop on the same network running on Windows Vista, and have no problems streaming music from iTunes or Airfoil to the Airport Express on the same network, even when the network is WPA-2 Personal (TKIP+AES) protected (I've seen other postings where WPA has been an issue, WEP has not, but in my case, this is not an issue). Ditto with my iPad2.
Thanks for your help!

I have the same problem with Windows 7 64bit. ITune can see AE and stream Music well. Airfoil, TuneBlade (airplay soft) can also see AE but can't connect and stream music. I ' ve already tried to setup firewall Exception list, even turning off firewall off both windows and antivirus but still got the same problem with the message 'Airfoil was unable to connect to the remote speaker " ... 's Airport Express". Please check the firewall on the computer where " ...'s Airport Express" is running and try again'. Any help would be appreciated !.

Error -15000

Hi there,
Does anyone know what unknown error -15000 is and what to do to resolve this?
When i open iTunes en try to listen to music using my airport express with airplay, i get an unknown error -15000 while connecting. I can see the airport express in iTunes and can also select it, but when i try to connect, the error occurs.
Other computers in my network use this airport express without any trouble.
The error occurs on my PC (windows vista 32 bit, 1gbps lan, no wifi), wich is connected with my Time capsule )bridge mode), wich is connected through wifi with my aiport express.
I also have a laptop using windows 7 witch uses the aiport express without any trouble using LAN (and wifi disabled) aswell as with WIFI. The airport express also works with my iPhone. My iphone remote app also works with my PC (on wich the error occurs).
I hope anybody knows what to do!
Thanx!
Gr. Ori
Ps. I'am dutch, so forgive me for my writing...

Worked for me!! Thank you!
Specifically the steps that fixed the problem for me on Windows 7 was:
Control Panel>System and Security>Windows Firewall>Advanced settings>Inbound Rules> Find the iTunes rules in the list, Right click>properties>On Protocols and Ports Tab, set 'Protocol Type' to: UDP (Mine was set to TCP and was causing the problem)
Check other iTunes rules and adjust as necessary.
Hope that helps! Not sure what changed to cause this problem but happy to have AirTunes up and running again!

Unexpected error (-15000)

I am recieving a message, "unexpected error (-15000) while trying to stream music from my itunes library on my computer through my new apple tv 2 via airplay. I had an original apple tv that I just swapped out with the new apple tv 2. How do I fix this?

Hi Winston, thanks. Wow that was a quick reply. Cool
I can choose between "Auto, Manual and Local". It's on Auto now, should I go for Manual and fill nothing into the fields below?
In the meantime i reset the ATV2 and now it works, but this is of course not a preferable solution.
Mads

Unknown airplay error - found the cause but what is the solution??

I am having issues with using airplay from iTunes to and apple TV 3
Set up below:
iTunes 10.6.3
Apple TV 3
Macbook Pro with Lion
All software etc is up to date with latest version
This problem only occurs when the macbook is running on battery power (ie not plugged in to mains). I can start to stream music as expected, eventually the macbook will go into power saving mode and turn off the screen etc. The song that is currently playing when this happens will continue to play on the apple TV. However, as soon as the song finishes, it will fail to stream the next one in the playlist. Returning to the computer and trying to reinitiate airplay throws up unknown error -15000. The only way to get it working again is to turn off the wifi and then turn it on again.
I am certain that the problem is linked to the wifi on the macbook going into some form of power saving mode, which it will do even if i am using the computer but not actively using the wifi (as it has just done again as I am typing this message). Clearly whilst in this mode there is reduced functionality and airplay will not work, and the computer is not reactivating the wifi to its fully functioning state once the next song starts
Seems like this problem was flagged a while ago but no solution was forthcoming. This is an old thread on older version of os x / itunes etc but I still have the problem 3 years later!
https://discussions.apple.com/message/9953271#9953271
Any ideas on how to fix this??
thanks in advance

Hi Sarah,
I was wondering what the bar on top is called.
It's called the menubar.
I want to know, because I cannot figure out how in the heck I moved things around.
Simply press and hold the Command(Apple) key while clicking on any item in the menubar and you'll be able to move it or remove it when dragging it to the desktop.
Also, has anyone found a solution to the PB not wanting to wake up after the installation of extra memory problem???
I've never experienced this problem. Did the symptoms also exist prior to installing the extra memory? Have you tried removing the extra memory to see if the symptoms persist? If, after removing the additional memory, all is well then you may have a "dodgy" module.
RD

HT204291 "Airplay error" when streaming video to TV

I don't have an Apple TV and since upgrading my iPad neither netflix or NBC will stream via my tv hookup. Both give me an "airplay" error. I've been using an HDMI cable plugged into a lightning adapter that previously worked fine. Is anyone else having this problem? Have you found a solution?

Yes I am having this problem exclusively with the NBC app. Have you found a solution?

ITunes 9: Unknown error -15000 trying to stream to remote speakers

Some weeks ago, I started getting unknown error -15000 when I tried to stream music from my AEBSn to to remote speakers connected wirelessly to an AXn. I found Apple's iTunes 8 article on -15000, http://support.apple.com/kb/TS2277, that blamed old firmware, but I am using the latest versions. I've tried pulling power on both wireless units and rebooted the Mac hosting the music but no luck. A search through the posts showed nothing promising. Has anyone else seen this error or have any suggestions? My versions are:
Mac OS 10.6.2
iTunes 9.0.3
AEBSn 7.4.2
AXn 7.4.2
Thanks, Will

Error -3256 or -15000 when streaming to AirPort Express base stations using iTunes
There are many, many related discussions in the AirPort Express (AX) discussion area.

Apple TV Air Tunes error -15000

Since I have installed iTunes 8 my apple tv has been acting very strange. Has anyone else noticed?
It seems to be slower, it has crashed once or twice, the last time it crashed It blew away all my content. I had to re-sync my photo's etc..
But my main gripe now is, I use it as an air tunes client, and that consistently doesn't work. I just get an Unknown error -150000
My Apple TV is connected directly to my netgear adsl wifi router with a cable, my iMac is a wifi client. I also have an air port express which works perfectly.
Can any one shine any light on my problem?
Many Thanks
Paul

Paul Jefferson wrote:
But my main gripe now is, I use it as an air tunes client, and that consistently doesn't work. I just get an Unknown error -15000
I (and many others) have the same problem since updating to iTunes 8. There is nothing you can do about it, unfortunately. We'll have to wait for an iTunes update to have this problem fixed.
Winston Churchill wrote:
Do you have iPv6 enabled.
Oh, and forget about this iPv6 nonsense. For a strange reason, Mr. Churchill keeps posting this message in a number of threads in this forum. It wont help.

Apple TV Connection error (-15000)

I have an ATV set up over Wifi to stream music from my Mac Pro to a HiFi over the optical outlet. Has worked fine for months and now: ATV switches on and starts up, iTunes starts up and plays on computer but I get a connection error (-15000) reported from the ATV.
Have restarted and computer once too without any luck anyone know what's happening?

No answere, not even from tel assistance or from shop. I have put it in the garbage bin. And will move to android platform. Bye bye apple

Unknown error (-15000)

im using airport extreme as a base station and two airport express units to send music around my house. they work fine individually, but try to connect to both at once and i get 'unknown error (-15000)' reported by itunes.
ive searched around, tried turning the ipv6 of in network settings as suggested elsewhere, but still no joy...
anyone got any bright ideas?

I have this same error reported often, but not every time, by iTunes. I have a TimeCapsule connected to the LAN, an AirportExpress(802.11n) in bridge mode to the TC (also serving as the AirTunes server), then an AirportExpress(802.11g) connected to the AEn via ethernet (because the fracking iPhone won't talk to the TC on 802.11n! The whole setup works occasionally, but then will flake out and stop working for no apparent reason. The only viable solution I have found so far is to UNPLUG everything (yes, it requires a HARD power cycle, not just a restart remotely - PITA!)
I have talked to Apple's entire hierarchy of tech support to no avail. Apple refuses to ever simply REPLACE defective merchandise, so I have now spent $100s on fuel, $1000s in wasted time, and $10,000s on Apple carp, and still don't have a working computer system. ALL components in this network are Apple, since "support" would stop speaking to me every time I even mentioned that there was a Netgear or D-Link ethernet switch anywhere within sight of an Apple device!
At this point my only bright idea is to stop buying Apple products.
I have another network that runs on generic computers running Linux, with various brands of routers and it has several YEARS of uptime without a hiccup.
Message was edited by: ckeilah
Message was edited by: ckeilah

AirTunes Unknown Error (-15000)

have been using airport express to stream music wirelessly from my itunes to my stereo for 7 months without a hitch and all of a sudden after updating to the latest version of iTunes this morning 8.2.1 I can no longer stream music through Airport Express - any idea why this is happening? Anyone else having this problem?
My firmware on my Airport Express is up-to-date and I completely reinstalled it as well.
What is error (-15000). This is a pain in the butt...any help welcome.

Ok, I can conform this on my machine, a MPB, where i was getting -15000 errors. When i connected my power adapter it worked fine.
This is the craziest bug i've yet to encoounter on a Mac ... how on earth laptop power and WiFi can be related i do not know.
Interestingly, I can connect to Airtunes speakers via ethernet on my laptop (to Wifi Airport Express) without power, but not via WiFi on my laptop.
I suspect the WiFi is going into some sort of power-saving mode that is somehow breaks the Airtunes stuff. Apple this ia a bug .. are you listening???
I'm on latest Airport Expreess firmware and 10.5.8

Error (-15000) I'm officially frustrated

I'm still getting this error (-15000). It's been happening ever since I updated to Itunes 8.
I know there have been several posts about this, but from the ones I've found I haven't found a fix for my specific problem. All my software is up to date. Please someone help me fix this.
I do not have airport express or exteme. I just want to use the speakers that are connected to my apple tv to occationally listen to and control music while I'm still sitting at my mac.
I have a 2wire wireless router from AT&T. I've set my firewall settings to allow all incoming connections, I've also tried to allow specific connections. Please give me some Ideas.

check out this. it solved my problem
http://support.apple.com/kb/TS2278

Airplay Error -15000

Similar Messages

Maybe you are looking for