Airplay Icon missing from iTunes 11.0.2.26 (PC) and Genius Sidebar

After upgrading to iTunes 11.0.2.26 my Airplay icon is missing. I've tried the simple fix that reportedly works where you switch to mini player, see the Airplay icon and then it stays when you switch to normal mode.
Firstly the icon does appear but it is grayed out and only pops up a volume control. It does not detect, display, or allow you to select output devices, Second, it is still missing from the normal size window.
This has been tried with and without restarting iTunes as well as reinstalling iTunes. I'd go for a downgrade but then it fails to work with the new iPads at all. I discovered that with my first iPad mini where it required an iTunes upgrade.
Genious Sidebar
I figured Id just downgrade to 10.6.3 to get the genius sidebar back afterwards. WRONG, it will not synch or do anything without the newer versions of the iTunes software. Genius sidebar was the best thing about the software and they kept taking it away, brought it back for a few versions, then took it away again. It was and remains my favorite way to shop for new music. The remaining so called genius functions are just plain lame.
Airplay Icon Missing from Itunes on PC
I can hit my Airplay devices such as Apple TV and Zeppelin Air with iPads, iPods, and iPhones. Just not from the PC Console where is previously enjoyed it the most. So I know the devices are fine. They are all on the same physical wired and wireless network. Even when I put the Zeppelin on the wired LAN there is no Airplay icon in iTunes on the PC.

Hi. just want to tell you i had the same problem Ipad--->tv working ok iphone---->tv also working ok pc home sharing not working and airplay icon in itunes 11.0.2.26 is missing. iam running windows 7 64bit
NOW! i can tell you in my case it was nothing to do with your router or antyvirus ip connection.
my pc is auto updating every sunday and icon has disappeared on monday i realized this fact and i have started uninstalling windows updates one by one after each uninstall i have restarted PC each time always run itunes and check if airplay icon is back. AND THER SHE WAS fiew windows updates uninstalled and icon is back in itunes
Now i can not remember what Update it was KB28 ..... something i didnt wright it down at the time i hope this will help someone.

Similar Messages

List of solutions for airplay icon missing in iTunes 11 (windows)

It seems like there are a lot of problems out there with airplay and iTunes 11. I think it would be great if Apple or someone were to make some sort of diagnostic tool for airplay.
I am starting this thread in an attempt to collect some of the various solutions to the airplay problems. Hopefully, other members of the community will add other solutions that they are aware of.
Problem: Can't find the airplay icon in iTunes 11 for windows
1) make sure you are looking in the right place. The icon will appear to the right of the volume slider in the normal iTunes view. If iTunes can't find any airplay devices, this icon will not be present and the area will just be blank.
2) For me (iTunes 11.0.5.5), I did some system work in Windows 8 64-bit, and installed AdAware, and uninstalled it. I think this reset my firewall settings. The airplay icon was missing from iTunes but I was able to do airplay from my iPad over the network. I searched the start menu for "firewall", started "Windows Firewall with Advanced Security", and in the Inbound Rules list I saw that I had 5 entries that started with "Airport". 2 of them were disabled. I double clicked on each disabled rule, and changed the action from "Block the connection" to "Allow the connection". After hitting ok and doing this for both blocked rules, I restarted iTunes and the airplay icon appeared and everything works fine.
3) A popular solution which has worked for me in the past has been to switch the program to miniplayer view. There you will hopefully see an airplay icon. Some people say you should select each of the entries in the airplay list here in order to get them to "stick." When you switch back to normal view, the airplay icon should remain visible.
4) I have seen someone update their dd wrt (open source based) router firmware and had the problem go away.
5) Some have had luck unplugging their airplay device (ie: receiver) for a few minutes and then plugging it back in.
Please add to this list if you can!

Windows 7 64bit
iTunes 11.1.2.32
Apple TV (New Shape) / Airport Express 3rd Gen.
I've had the issue of no Airplay button for the past few weeks. Strangely, it appeared randomly, but never stuck around for too long before disappearing. However, from reading this thread i uninstalled my wireless driver, and reinstalled from a generic windows search, and also installed Apple's Bonjour service (did this one after the other) and restarted my machine. All seems fine now, and the airplay button is there.
Thank you all so much for your inputs in helping get a resolution. I hope this works for everyone else with the issue.
Dan

Airplay Icon Missing in iTunes for Mac

If I use my apple tv then try to use itunes on my mac, the blue airplay icon switches from blue to orange. If I select the blue dots next to each of my airplay devices each line item device disappears. Once they're all gone the orange icon disappears entirely and I'm left with a grey area in itunes where the airplay icon normally is. I must restart itunes to get it back. I've had this issue sporadically for a few updates of itunes but with the latest update it now seems to happen every time. Does anyone know how to fix this?
It may be unrelated but playing internet radio stations that I've saved to playlists also makes the airplay icon disappear. I now must go to the full internet radio drop down menu to select a station to be able to play it over airplay.
I'm using the latest itunes, OS X, and all devices are updated. I've reset SMC and PRAM.
Thanks.

Welcome to the Apple Community. (5)
The following article(s) may help you.
Troubleshooting AirPlay
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Troubleshooting Security Software

Airplay icon missing in iTunes, unable to set up Airport Express

Got a new Mini yesterday, replacing an old underpowered model with a 2.5 Ghz, 4GB, Radeon model for running an HTPC setup. Woo Hoo!
Spent part of yesterday setting everything up. Very easy to do with the Assistant moving old files to new machine. Everything is running great. Strong signal to the new Mac from my Airport Extreme base station.
Except...
I am trying to switch my AIrport Express from being a network extender (not needed with new Mini) to running speakers/headphones in another room using Airplay.
I don't see the Airplay icon in the lower right corner of iTunes, and my AE does not show up in Airport Utility. Home Sharing is on in iTunes. Running newest iTunes 10.5.2. I have read all the support articles, but the missing Airplay icon is the stumper.
Any ideas?

Update: I think I figured out the problem.
1. I had to do a hard reset on the Airport Express to get it to appear in the Airport Utility list of devices. Use a paperclip to push the tiny recessed button on the bottom of the AEX and hold it until the light blinks green several times. This wipes the old settings.
2. Then I had to change the AEX settings from the old setup (WDS network) to the new "Join existing network."
3. The Airplay menu in iTunes appears and disappears depending on whether Airplay devices are detected. This is not in any of the Apple documentation that I could find. The AEX is there now. I choose "Multiple speakers" so music could play thru my regular HT speakers and also upstairs on the AEX.
Hope this helps someone else in the future.

Airplay icon missing in itunes windows solution

I have had trouble with itunes having the airplay icon show up. I use the remote app on ipad and was having trouble with it finding my iTunes library. I could play content on apple tv and stream from ipad to TV but the issue with the remote app not working and the icon simply being gone from itunes was driving me crazy. I tried the switch to mini player and the close the program and then start up and sometimes it would show up but after installing the newest version of itunes on the 18th it was gone. I made sure all the obvious things were right like having home sharing on both itunes and the device i was using, connected to the same wifi and not a guest account, updated router firmware, rebooted router, etc. Wouldnt come back up at all. Tried everything and then found something that worked and now can close out program and bring iTunes back up and works everytime. I am using windows 7. I hope this might help someone who had the same problem I had.
1) open control panel.
2)Choose Network and internet
3)Select the VIEW NETWORK STATUS TASKS under NETWORK and SHARING CENTER section
4) Choose the active network connection. It is usually name " wireless Network Connection 1" or something similiar.
5) Click the properties button
6) If the Internet PROTOCOL VERSION 6(TCP/IPv6) is checked, uncheck it, then click OK.
7) Click CLOSE
8) Restart iTunes and try to use the Home Sharing feature again.

Thank you. This solution works perfect.
Greets from germany...
Here the solution for german Windows Users:

Airplay icon disappears from iTunes

Hi,
I recently bought an Airport Express (last generation) to be able to hear my iTunes music collection on my stereo. The Airport Express is connected to my home router via ethernet cable (WiFi is disabled) and is configured to only work as an Airplay device. It works flawlessly from my iPhone and iPad, either using the builtin iOS music app, Spotify, or any other app that supports Airplay.
But that's not the case with iTunes on my PC (Windows 8.1). The Airplay icon keeps disappearing from iTunes and the only way I can get it back is by disconnecting the ethernet cable from the Airport Express and connecting it again. There are two situations where the Airplay icon disappears. One is if I put the computer to sleep. When it wakes up the Airplay icon is gone and I can't get it back unless I disconnect the ethernet cable (or reset the Airplay). But sometimes I'm hearing some music via PC, then switch to Spotify on the iPad, and when I get back to the PC the Airplay icon turns orange and I can't connect to the Airport Express. Then it disappears. It doesn't always happen.
I've already tried every solution that I read in these forums but nothing works. I've disabled the windows firewall, disabled IPv6, configured the Airport Express with a fixed IP address, etc. etc. Nothing seems to work. The only thing I haven't tried is connecting my PC and Airpor Express via WiFi to the router, because my PC is a desktop and doesn't have an WiFi card. Right now it is connected via ethernet cable to the same router as the Airport Express, so it shouldn't be a problem, I guess.
Can anyone please give me any advice? I'm really frustrated, because having to disconnect the network cable from the Airport Express every time I turn on my computer so I can hear to some music is very annoying.
Thanks in advance for any help.
Best regards,
Pedro

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

IOS8: why is the airplay icon missing from embedded web video players?

Can someone explain to me why the airplay icon that used to reside in the lower right hand corner of videos played inside safari or youtube or amblify is now gone? The only way I can use airplay is to mirror my whole phone from the control center which is kind of annoying. not to mention instead of my photos screensaver passing through when using amblify with my stereo and philips Hue, my guests have to look at the control panel for amblify. This is extremely annoying, is this a glitch or is this how iOS8 is supposed to function? ?f I am reading an article on my phone and I come upon a video related to the article its a lot easier to press that button than to have to mirror the whole phone from the control center . . .

Hi Mr Sheppard,
Thanks for visiting Apple Support Communities.
In iOS 8, the AirPlay icon () should still appear in the lower right hand corner of videos you play on your iPhone. This function is not currently working as expected on your device, and I know that causes frustration.
To troubleshoot the situation, I recommend the steps in this article:
Resolve issues with AirPlay and AirPlay Mirroring from iPhone, iPad, and iPod touch
They can help get your iPhone back into proper working order.
All the best,
Jeremy

Airplay icon disappears from iTunes when I connect a third idevice

I own an iPad 2, an iPhone 4 and Iphone 4S. After a clean install of itunes, Airplay works well. When I plug in first 2 devices (no matter which one and in what order), everything works well for several days with several reboots of PC. When I decided to connect the third device, Airplay still works but after rebooting the PC, the icon disappears completely! However I always see my 3 devices in sync by WiFi.
I made the test twice by changing the order of connections between devices, and the result is the same: Airplay works with 2 connections but no more after the third’s?
Windows 7 64bits and iTunes is up to date.

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

Every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes

every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes or i get an error when i try to use it
do you know why and how to solve this problem?

Hi Colin,
A couple of things you can try:
Open System Preferences and click on Network. Click on the small gear icon below the list of connections and select Set Service Order. Move your AirPort connection up to the top of the list so it will be first in line when your computer searches for connections. (It's probably looking for ethernet connections first..the normal default..and finding none, it then looks for wireless. This takes time.
Click on your AirPort connection again to highlight it and then click Advanced in the lower right of the pane. Make sure your wireless network is at the top of the list. Delete other networks that you don't need.
Finally, make sure there is a check mark in the box next to "Remember any network this computer has joined".
See if one of these actions will help.

Airplay icon missing using Remote app

I have an iphone 5, a 3th generation apple tv and an receiver Pionner Airplay compatible.
The apple tv plays streaming my music library stored on iTunes Match.
The songs are selected via the Remote app installed on my iPhone5.
While using Remote app, I can not send music from the ATV3 to the receiver Pioneer because the Airplay icon does not appear.
I also made these tests:
If I use the remote control of the ATV3 instead of the Remote app, I see and I select the Pioneer among the members Airplay compatible
If I use the Remote app to control iTunes server installed on a PC instead of ATV3, Airplay icon appears correctly and I see the Pioneer among the components Airplay compatible.
In conclusion:
Airplay functionality working correctly between ATV3 and receiver Pioneer only if I use the remote control of the ATV3, but does not work if I use the Remote app from the iPhone 5 (Airplay icon missing).
Any idea?

I've just bought an Apple TV yesterday and what a surprise to find this behavior as well. I use the remote app for everything about the Apple TV but swapping left and right to adjust the volume of the Airplay speakers doesn't work, so I need to use the physical remote only for that. Hope it's a bug that will be corrected. Doesn't make sense.

Apps missing from itunes file

My iTunes apps file was corrupted, and I restored what I could. But now a lot of the apps are missing from iTunes.
They're on my iPhone 4S, and various other Apple devices, but every time I sync my iPhone, the sync deletes the apps from my phone that it can't find in iTunes. I've re-downloaded them onto my phone, but I can't find a way to re-download them to iTunes. So the next time I sync to add music to my iPhone that I've purchased elsewhere and imported into iTunes, all those apps get deleted again. More hours spent downloading apps back to my iPhone and placing their icons where they belong. Very frustrating. And one old app that is no longer available from iTunes, but one that I use daily, is now only on my old iPod Touch - so I can no longer sync it, without totally losing that app..
This problem first started when I tried to update to iOS 8.3 from 8.2. The update failed for some "unknown reason", and I had to restore my iPhone to the backup made just before that update. The restore dumped all my apps and all my music. When I tried to re-sync my music, it only restored about 1/3 of the songs. So I've had to re-sync again, and again, trying to get all the music back on the iPhone. And every time, it dumps most of my apps.
My questions are: Is there any way to get the old, highly valued app from my iPod Touch back into iTunes on my Windows 7 PC? And is there any way to get the missing apps back in to the iTunes file on my PC from my iPhone?

Follow the instructions here or here.
(126337)

Most of my songs have gone missing from itunes library leaving only 1, 2 or 3 on each album. What can I do to recover them?

Most of my songs have gone missing from itunes library leaving only 1, 2 or 3 songs on each album. How can I recover them?

Hello there, gags1246.
There are a few valuable steps recommended in the following Knowledge Base article that should help you locate your content:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Trying to install the newest version of itunes on my pc and am getting "program cant start because msvcr80.dll is missing from your computer" reinstalling doesnt work. and then it says error 7 (windows error 126)

trying to install the newest version of itunes on my pc and am getting "program cant start because msvcr80.dll is missing from your computer" reinstalling doesnt work. and then it says error 7 (windows error 126). Any help would be appreciated. Using Windows 7 enterprise on an hp Z600

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

My iTunes update install failed. Error message says MSVCR80.dll is missing from my comuputer. What is that and where do I get it?

My iTunes update install failed. Error message says MSVCR80.dll is missing from my comuputer. What is that and where do I get it?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT5922 I have no airplay icon in my iTunes v11.1.4 upgrade, why?

I have no airplay icon in my iTunes v11.1.4 upgrade, why? This upgrade has so far been a total disaster!

Hi Songthrush,
If you are having issues with AirPlay in iTunes after a recent update, you may find the following article helpful:
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
Regards,
- Brenden

Airplay Icon missing from iTunes 11.0.2.26 (PC) and Genius Sidebar

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