AirPlay support disappeared from iTunes 11

Help states AirPlay support button should be next to volume slider, but it is not there.

Having a similar problem - Have airplay set up and working (after several hours of troubleshooting) with ipad and iphone). I have windows vista running itunes 11. The Airplay icon in iTunes appears dissappears after I select my airport express. It shows up in the mini player, but my airport express is not in the list of devices. When i switch back to full player, the icon is still not there. Even after iTunes restart, it doesnt appear. Only after reboot will the icon reappear again in full mode, but it just repeats the same behaviour (dissappears after selecting my airport express).
Any advice would be appreciated!
Tim

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Airplay icon disappears from iTunes

Hi,
I recently bought an Airport Express (last generation) to be able to hear my iTunes music collection on my stereo. The Airport Express is connected to my home router via ethernet cable (WiFi is disabled) and is configured to only work as an Airplay device. It works flawlessly from my iPhone and iPad, either using the builtin iOS music app, Spotify, or any other app that supports Airplay.
But that's not the case with iTunes on my PC (Windows 8.1). The Airplay icon keeps disappearing from iTunes and the only way I can get it back is by disconnecting the ethernet cable from the Airport Express and connecting it again. There are two situations where the Airplay icon disappears. One is if I put the computer to sleep. When it wakes up the Airplay icon is gone and I can't get it back unless I disconnect the ethernet cable (or reset the Airplay). But sometimes I'm hearing some music via PC, then switch to Spotify on the iPad, and when I get back to the PC the Airplay icon turns orange and I can't connect to the Airport Express. Then it disappears. It doesn't always happen.
I've already tried every solution that I read in these forums but nothing works. I've disabled the windows firewall, disabled IPv6, configured the Airport Express with a fixed IP address, etc. etc. Nothing seems to work. The only thing I haven't tried is connecting my PC and Airpor Express via WiFi to the router, because my PC is a desktop and doesn't have an WiFi card. Right now it is connected via ethernet cable to the same router as the Airport Express, so it shouldn't be a problem, I guess.
Can anyone please give me any advice? I'm really frustrated, because having to disconnect the network cable from the Airport Express every time I turn on my computer so I can hear to some music is very annoying.
Thanks in advance for any help.
Best regards,
Pedro

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

Airplay icon disappears from iTunes when I connect a third idevice

I own an iPad 2, an iPhone 4 and Iphone 4S. After a clean install of itunes, Airplay works well. When I plug in first 2 devices (no matter which one and in what order), everything works well for several days with several reboots of PC. When I decided to connect the third device, Airplay still works but after rebooting the PC, the icon disappears completely! However I always see my 3 devices in sync by WiFi.
I made the test twice by changing the order of connections between devices, and the result is the same: Airplay works with 2 connections but no more after the third’s?
Windows 7 64bits and iTunes is up to date.

Hello, I have this exact same problem -- Airport Express bought Feb. 2014 (not sure of firmware version?) Windows 8 PC, multiple iPads, iPhones in home. Wireless provider Comcast in S.F. Bay Area (using their Xfinity modem / router) extremely reliable and very fast for 10+ years.
Every few days Airport Express icon in iTunes on Windows PC turns orange and requires PC reboot. Upon reboot, streaming music works fine. Have also tried all other fixes found on Support forums, etc.
On iPhone 3GS, iPhone 4S and both iPad 2s Airport Express icon is always available and always seems to work fine.
Strangely enough, after replacing iPhone 3GS with iPhone 5s (yesterday!), Airport Express was not available on new iPhone, but after quick reboot of Airport Express, new iPhone was able to stream music...
Windows 8, iTunes, etc. updated w/ latest versions, etc.
Definitely a pain having to re-boot PC every few days to re-connect to Airport Express...

TS2972 the airplay button disappeared from itunes

while using itunes to play music to my apple tv I had accidentally hit computer and the airplay icon on the bottom of itunes disappeared and I have not been able to access my library on my apple tv since.

Weird, but I also though it was gone -- until I saw that it is a different, weird icon now. Look in the same spot for an icon that looks more like a square and triangle. Click on it and you'll get the Airplay functionality. Still -- why did they change it???

Every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes

every time i close my macbook and open it the airplay icon disappears from both the menu bar and itunes or i get an error when i try to use it
do you know why and how to solve this problem?

Hi Colin,
A couple of things you can try:
Open System Preferences and click on Network. Click on the small gear icon below the list of connections and select Set Service Order. Move your AirPort connection up to the top of the list so it will be first in line when your computer searches for connections. (It's probably looking for ethernet connections first..the normal default..and finding none, it then looks for wireless. This takes time.
Click on your AirPort connection again to highlight it and then click Advanced in the lower right of the pane. Make sure your wireless network is at the top of the list. Delete other networks that you don't need.
Finally, make sure there is a check mark in the box next to "Remember any network this computer has joined".
See if one of these actions will help.

AirPlay has disappeared from all my devices internet is working unplugged everything re plugged in Bluetooth is picking up other devices

Airplay has disappeared from all of my devices I phone I pad and I tunes . I have unplugged and rep lugged everything in internet is working . Bluetooth is picking up other devices . Not able to play anything via I home computer etc any suggestions please help

Hi Djlar5678,
Thanks for visiting Apple Support Communities.
Be sure to try all of the steps in these articles if you're not able to use AirPlay:
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
Best,
Jeremy

Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Hello surig84,
Thank you for providing the details of the issue you are experiencing when syncing your iPad. I recommend reviewing the following article specifically the section titled "Authorize using the correct account name."
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M.

Airplay Icon missing from iTunes 11.0.2.26 (PC) and Genius Sidebar

After upgrading to iTunes 11.0.2.26 my Airplay icon is missing. I've tried the simple fix that reportedly works where you switch to mini player, see the Airplay icon and then it stays when you switch to normal mode.
Firstly the icon does appear but it is grayed out and only pops up a volume control. It does not detect, display, or allow you to select output devices, Second, it is still missing from the normal size window.
This has been tried with and without restarting iTunes as well as reinstalling iTunes. I'd go for a downgrade but then it fails to work with the new iPads at all. I discovered that with my first iPad mini where it required an iTunes upgrade.
Genious Sidebar
I figured Id just downgrade to 10.6.3 to get the genius sidebar back afterwards. WRONG, it will not synch or do anything without the newer versions of the iTunes software. Genius sidebar was the best thing about the software and they kept taking it away, brought it back for a few versions, then took it away again. It was and remains my favorite way to shop for new music. The remaining so called genius functions are just plain lame.
Airplay Icon Missing from Itunes on PC
I can hit my Airplay devices such as Apple TV and Zeppelin Air with iPads, iPods, and iPhones. Just not from the PC Console where is previously enjoyed it the most. So I know the devices are fine. They are all on the same physical wired and wireless network. Even when I put the Zeppelin on the wired LAN there is no Airplay icon in iTunes on the PC.

Hi. just want to tell you i had the same problem Ipad--->tv working ok iphone---->tv also working ok pc home sharing not working and airplay icon in itunes 11.0.2.26 is missing. iam running windows 7 64bit
NOW! i can tell you in my case it was nothing to do with your router or antyvirus ip connection.
my pc is auto updating every sunday and icon has disappeared on monday i realized this fact and i have started uninstalling windows updates one by one after each uninstall i have restarted PC each time always run itunes and check if airplay icon is back. AND THER SHE WAS fiew windows updates uninstalled and icon is back in itunes
Now i can not remember what Update it was KB28 ..... something i didnt wright it down at the time i hope this will help someone.

HT4623 The iOS 7.0.6 update failed, my iPhone 5S disappeared from iTunes and now is displaying the picture: iTunes and a USB plug. Turning it Off and On didn't fix it. iTunes doesn't see it. Any suggestions?

The iOS 7.0.6 update failed, my iPhone 5S disappeared from iTunes and now is displaying a picture iTunes logo and a USB plug and black backgraound. Turning it Off and On didn't fix it. iTunes doesn't see it. Any suggestions?

Thanks, Lawrence.
I've tried http://support.apple.com/kb/HT1808 and other suggestions first, which turned out unrelated.
I've finally fixed the issue by plugging the cable in the USB 3 ports in the back of PC instead of the ports in the front, the iTunes saw the phohe and the recovery started automatically.
In the hindsight, I realized that the either the required prerequisite iTunes 11.1.5.5 update installed a USB driver incompatible with my PC's front side USB ports that I always used for my iPhone syncing prior or it was always
incompatible, but worked in all modes except the recovery.
Cheers,
Michael

Airport Express connected but keeps disappearing from itunes

HI,
I have an airport express which is connected to some speakers and I'm using Airplay to stream music from Itunes to the speakers.
However the speakers keep disappearing from itunes. If I reboot the Airport Express they reappear, then have a few hours will disappear again!
In all cases I can connect to the Airport using the configuration utility and I can ping the device, so I don't think it's a problem with the Wifi, just with Airplay. Also the Airport express is only 4 meters from the Access Point.
I have two windows 7 machines, both using itunes (latest version) and a MAC - all machines have the same difficulty with the speakers intermittently disappearing.
Also on the network I have 2 x TVs and a Bowers and Wilkins Zeppelin - all working fine with Airplay.
The Airport Express is on version 7.5.2 and is using a static IP address.
Any Thoughts anyone?

Did you disconnect the cable modem's power supply before re-connecting it and then attaching the AirPort Express device? Be sure to pull the power spike—don't just use an on/off switch.
On some older cable modems, it's necessary to leave the power cable unplugged for up to 12 hours or so.

Movie artwork and movie extras disappear from iTunes. How do I fix this?

When downloading a movie from iTunes store the movie artwork image will appear as intended for the remainder of the download, but once finished the artwork disappears and does not allow you to add artwork yourself. Same happens for movies with Extras, but it is the entire extra that disappears from iTunes and the only way to get to it is actually visit the movie folder located within the iTunes folder on my computer. This is an obvious issue to the most recent iTunes update because all movies downloaded prior have the artwork still. Also, any movies added other than purchasing through iTunes allow me the abillity to add or change artwork.
I have not been able to find any post similar to this situation other the most recent update to iTunes was rushed and not properly tested as a lot of other posts suggest unique issues that are annoying.
If someone knows how to solve this issue it would be much appreciated.

Hello daddyleon75,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Have a nice day,
Mario

My Iphone 4 wont restore from a back up, during the process the phone says it needs to cool down and disappears from itunes

I DROPPED MY IPHONE IN THE WATER. A MESSAGE SAYING THAT THE IPHONE NEEDS TO COOL DOWN APPEARED REPETEA REPEATEDLY. I RESTORE TO THE FACTORY SETTINGS AND NOW IT DOES NOT LET ME RESTORE FROM A BACK UP!!! IT KEEPS SAYING IPHONE NEEDS TO COOL AND IT DISAPPEARS FROM ITUNES
ANY SUGGESTIONS?!!!!!!!!!

We're fellow users, STOP YELLING AT US! At the very least, get your CAPS lock key fixed.
The device was dropped in water, it is damaged, take it to Apple along with cash or a credit card and get an Out of Warranty replacement.

IPod Touch stops syncing and disappears from iTunes

I have a problem with an iPod Touch 8GB: when connecting it to a MacBook, it starts syncing and transferring songs, but after a while it just stops syncing and disappears from iTunes. The iPod will still show "sync in progress", and it will still show up in the System Profiler, but not in iTunes.
If I cancel the sync from the iPod, the song library will be inaccessible ("Cancelling sync" or whatever it says) until I unplug the USB cable. If I keep trying (by unplugging and re-plugging it in), it will eventually finish syncing all songs, but it takes ages that way.
I have tried 2 different USB cables and upgraded to firmware 1.1.5 (it was 1.1.4 before). Any ideas?

I have upgraded to 2.0.1 and the latest itunes as of today and still have the exact same issue. I have even tried the following with no luck :
1. Restart the ipod after this occurs and then sync again.
2. Deleted my entire list of Music and Videos from itunes and reloaded them back.
3. Formatted and Reinstalled Windows and tried syncing again.
Thanks to this issue, i dont even have a single song or Video on my ipod....
Can someone please Help.
Message was edited by: callnish

While extracting file during restore, device disappear from iTunes; then error message "device cannot be found" pop up

After failing to update iphone OS, now iphone is in restore mode
Device Manager recognize USB is connected to iphone with Location: Location 0 (Apple Mobile device (recovery mode))
IPhone in "connect to itunes" screen
After connect to itunes, message "itunes has detected iphone in recovery mode. You must restore this iphone before it can be used with itunes." appear.
In Device -> iphone screen, after clicking "Restore" button, itunes status become "Extracting software..."
During extracting software process, iPhone change from "connect to itunes" screen to just "apple logo", then go back to "connect to itunes" screen; but at the same time device-iphone disappear from itunes; once itunes complete extracting software, error message comes out "The iphone "iphone" could not be restored. The device cannot be found"
Tried again few times with all USB device removed & turn off all the anti-virus software and all other non window / non-apple softwares; but same thing happened.
so now I'm stuck.... please help.

after reading loads of forum, I didn't find anyone with the exact issue as mine. But I've followed some of the restore issue solution and now I've fixed my phone. Yeah! maybe not all the steps are necessary, but here was what I've done to fix it:
1.     update itunes
2.     Ensure Apple Mobile device driver is updated and work (i.e. iphones is detected in device manager)
3.     run "msconfig", ensure all other non microsoft / non apple softwares are off
          - Services: only enable all microsoft services, apple mobile device and bonjour service
          - Startup: only enable QTTask & iTunesHelper
4.    Restart computer
5     turn on itunes
6.    connect iphones via USB.
7.     itunes show iphone in device column, but iphone still stay in "connect to itunes" screen
8.     Hold Sleep button + Home button until the screen goes dark (iphone disappear from itunes device column at the same time), then just keep holding the home button (without holding the sleep button)
9.     first time, though itunes showa iphone in the device column again, but iphone screen go from apple icon straight to "connect to itunes" screen and stay there again.
10.     I repeat step 8, this time though itunes show iphone in the device column again, but the iphone screen stay dark showing nothing (instead of showing "connect to iTunes" screen)
11.     then I click restore in itunes, this time it manages to finish extracting software without iphone restarting itself during the process; itunes find the iphone and complete the restore.
12.     As I do backup all the time, now I just need to sync all the files / setting back to iphone, everything back to normal again.
still not sure what happened to my phone, but now it's fix =>

When i try to reset my new ipod nano, my nano disappears from itunes. I can't remember my keychain login password and it cuts me off. help

I have a new ipod nano.
i can't sync it or use it. I tried to reset it.
Safari asks for my keychain password which I cannot remember so when I hit "cancel" my nano disappears from itunes.
help.

My new 80GB iPod is doing the same thing. I can't click on anything other than the summary, or iTunes crashes. This happens most of the time, but not quite every time, which makes things even more mysterious. When I do manage to click on something other than the summary, all of the songs under the iPod are grayed out, and it won't let me manually manage them, even though I have that option selected. This has been happening on an eMac running 10.4 with iTunes 7.0.2. When I tried with my dad's powerbook, it didn't happen (also 10.4 with iTunes 7.0.2), but I only tried it once.

AirPlay support disappeared from iTunes 11

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