Airport Admin scan doesn't pick up base station or Airport Express
I have two airport networks (802.11n)in separate buildings. Each has an Airport Extreme Base station, an Airport Express, and a PC connected to the base station via ethernet cable. Both PCs are able to access the internet through ethernet connections to the base station.
In one network, Airport Admin run from the PC recognizes the base station and the express and allows the settings to be changed. In the other network, Airport Admin run from the PC scans and doesn't find anything. Running Airport Admin from a MacBook Pro finds everything and allows any setting to be modified.
I'm trying to stream AirTunes from the PC through the Airport Extreme and can't do so because Airport Admin can't find the network. AirTunes works flawlessly from the MacBook.
Any suggestions would be greatly appreciated.
Luther
You may want to check the posts in the AirPort Extreme (802.11n) discussion area to see if a solution has been posted.
Similar Messages
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How can I get Airport Admin Utility to Locate My Extreme Base Station?
In an effort to repair some network connection problems I was having with my ISP (or so I thought), I reset my Airport Extreme Base station today. I have been unable to get it back to normal since. I'm currently connected to my ISP through an Ethernet connection directly from my modum to my iBookG4. Now, when I try to re-established the old network connections with my Airport Extreme, I cannt get the system to recognize a base station. When I use the Airport Admin Utility, the window pops up and *** me to select a base station, but there are none in the window. When I rescan, nothing comes up. The airport setuup utility has been no help either. Any ideas how to get my base station back? Thanks!
Hi, Tesserax:
Thanks so much for your reply. I tried the direct connection, as suggested in a previous message I saw on this board. Didn't work for some reason. Lucky for me, one of my neighbors works in the tech department of a nearby Apple Store. Last night he was able to get the base station working again. I wish I could share how he did it on this message board, but it was beyond my modest understanding. Again, thanks for taking the time to reply!
Best, Kevin -
AirPort Disk Utility doesn't show AE Base Station-connected USB Hard Drive
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The airport extreme at my parent's house has not had its firmware update in some time and it keeps dropping the internet connection and needing to be reset.
I went to update firmware and opened up airport utilities (I'm running airport 6.0 on Mountain Lion, 10.7.4). Everytime I open the airport utility I get the following message: "
This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Use AirPort Utility 5.6 to update this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
I've followed the link and tried to update firmwares but none are available and the print says that airport utility will look to see if firmware are available and load them as necessary when prompted by user.
One link said the only way to solve this problem is open up Airport Utility 5.6. I tried to do this, but 5.6 is not supported on Mountain Lion and couldn't be opened up.
I'm getting the exact same message on my other computer, a Mac Air.
So basically, can't download new firmware and am stuck with a ****** airport extreme that needs to keep being reset, a factory reset, in order to use the internet, but then continues to give me the same message.
Thanks!See this article for instructions on how to install AirPort Utility 5.6 for Lion on Mountain Lion:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html -
Airport Admin rescan doesn't work?
I have two iMacs (500Mhz/400Mhz), 10.4.3, Airport Admin (4.1.1), Snow ABS.
Every two or three days, I lose connection to the to the ABS(i.e. the w-network I set up). Airport Admin doesn't find it on a Rescan or Other, however I can still create a C2C network. An ABS power-on/off sometimes works, occasionally I have to do a hard reset/reload (yuk!).
I can't seem to find the cause.
What is strange is that the Airport Admin Rescan doesn't work on the 400Mhz iMac, but it does on the 500Mhz and the software is the same?
Help appreciated!For the Airport Admin Utility "rescan" function to work, the Mac must have a fully functional connection with the Base Station. Performing a "rescan" should almost never be necessary in the first place, and it will only succeed if the underlying problem (eg a dropped wireless connection) gets fixed spontaneously before you click on the "rescan" button. In all likelihood, the "500MHz iMac" is able to successfully reconnect after a wireless connection failure (thus rescan eventually finds the Airport Base Station) whereas the "400MHz iMac" does not. Another possibility - the 400MHz iMac was never connected to your own Base Station in the first place, and instead was connected to the unprotected wireless network of one of your neighbors.
The real question in all this - why are your Macs losing their connection in the first place? The most common reason - radiofrequency interference from neighboring wireless networks or other devices (like portable phones and microwave ovens) that share use of the same 2.4GHz frequency. Sometimes this can be helped by changing the channel the Base Station transmits on to one that is less subject to interference (channel 1 or 11 are good choices to start with). The channel selection setting is found under the Airport tab of the Airport Admin Utility. -
Airport Admin Utility Doesn't Show Basestation
I just moved, and neither my Airport Extreme or Airport Express show up in the Airport Admin Utility even though they both appear under the Airport menu bar pull-down menu. I've done hard resets for both with to no effect.
Well MY base station doesn't show up at all no matter what I do...
I had my network running just fine and then one day it jsut stopped working. Try as I might, I couldn't connect to the Base Station to change or even see what was wrong.
I thought that it was my base station since it was old and had a lot of hours on it, so I got another one.
Now, out of the box it still won't show up on either Airport Admin or Setup Assistant. The Network is there, but the base station doesn't come up. I've done a soft restart a number of times, unplugged it and let it sit before trying again and even restarted my computer as well with no luck. My computer works fine wirelessly and I can connect to networks without a problem.
What's Up?! -
I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?
This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express. -
My airport express works on my MBPro 17 w/ 10.5.8 but not my MBAir11". The MBAir says that this version of Airport utility doesn't support this base station. Is ther any chance I can use this with my MBAir?
Is this an older "round" version of the AirPort Extreme? If yes, it is true that AirPort Utility 6.x no longer supports the older AirPort Extreme and AirPort Express models.
A model number......located on the bottom of the Extreme or on the side of the Express would be helpful to confirm what you have.
Apple probably does want you to buy a new AirPort Extreme.
The workaround might be to use a Mac or PC running a 5.x version of AirPort Utility.
A more complicated workaround would be to install AirPort Utility 5.6 on Mountain Lion. This is not supported by Apple......it does work for me.....but may not work for you. See this article for more details:
http://www.macworld.com/article/1167965/mountain_lion_and_the_ancient_airport_ba se_station.html -
How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?
Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC. -
After updating my Time Capsule, I received this message on my Airport Express: This version of AirPort Utility doesn’t support this base station." How can I fix this?
Per chance is your AirPort Express an 802.11g model? If so, you will need to use AirPort Utility v5.6 to administer it. However, this version will not install under OS X Mountain Lion without a workaround.
The following is one of those workarounds:
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder. -
My airport express is 10 years old and I get the message that this version of airport utility (6.2) doesn't support my base station? What to do?
What to do?
Two Options:
1) Buy a new AirPort Express, which will be supported.
2) Try a workaround....not supported by Apple.....to install AirPort Utility 5.6 on the Mac using the Mountain Lion operating system and use the 5.6 application to administer the old AirPort Express. See this thread for more details:
https://discussions.apple.com/message/21397085#21397085 -
Airport Utility doesn't "see" my base station now
I've got an HP Pavilion running Vista. Have an Airport Extreme base station which was working fine with it, both Internet and Bonjour, until I had a problem last week and had to do a factory install from a disc.
I had a backup, and restored using that, but now Airport doesn't recognize the base station any more. I plugged my Internet in using an ethernet cable and downloaded the very latest Airport software. I tried turning off both Windows firewall and Norton firewall. No help.
I poked around Airport Utility, tried to open the baseconfig file. It asks me what folder it's in. I've done a Windows "Search" and there is no such file on the computer.
This base station continues to work fine with the Intel iMac a few feet away. My Pavilion just seems to be missing something after the restore. Thanks for any suggestions.Any thought on what settings I need to change on the PC to get it to see the base station?
Often, this issue is caused by either the Windows Firewall blocking the attempted connection, or by the anti-virus software doing the same thing...or, it can be a combination of both things.
Check the settings on both applications to look for "blocked" connections and change the status to "allow" the connection.
No guarantees, but this will solve the issue perhaps 60-70% of the time. -
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
This is the message I have recieved in installing my AirPort Utility... Can anyone help me?Old AirPort base stations and Time Capsules aren't compatible with AirPort Utility 6.2, so you have to use AirPort Utility 5.6. As you have already updated, you can't install AirPort Utility 5.6 by the normal way.
To install AirPort Utility 5.6 on your MacBook Pro, follow these steps > http://frank.is/mountain-lion-and-the-old-airport-utility/ -
In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder. -
Airport Admin utility doesn't find basestation
Hi. I'm having a problem where the Airport Admin Utility doesn't list my basestation on my PowerMac G5. The Admin Utility on the PowerMac G4 displays it fine.
However, I can access the basestation from the G5 in Airport Admin Utility by clicking "other" and manually entering the ip address of the basestation. And I have no problem accessing the internet or the network from either machine.
I'm using a 802.11b card in the G4 and I have the newer "g" card in the G5.
Any ideas?This doesn't completely answer my question. It only mentions that Airport Setup Assistant no longer supports legacy basestations under OS X tiger 10.4.
It doesn't mention about the Airport Admin utility. Which is what doesn't show/display/list the basestation in the select basestation window. Yet I have no problem using the internet.
I can't believe Apple would completely abandon Airport Snow & Graphite basestation users. Is this true? Although My "Snow" basestation is about 4 years old it still chugs along adequately for my needs.
Any other ideas?
BTW... All my Macs are running 10.4.6 (the latest) so I would think my results should be the same on all Macs.
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