Airport Admin Utility can no longer access Airport Extreme, what now?

I have an Airport Extreme that worked fine for a long time with a specific IP. They sold out and the new company came in and installed new equipment. The settings had to change on the Airport. After that, I lost my ability to print through the Airport USB port.
I tried to resolve the problem the other day. My Airport Admin Utility saw the Airport, but I couldn't access it. When I clicked configure, a window came up saying "Reading configuration from base station", then a Password login window came up. I enter my password, it says "Reading configuration from base station", then it says "An error occurred while trying to access the base station. Make sure your network connection is valid and try again.". It does the same thing whether I enter the right or wrong password.
It started working unexpectedly for a little while. I experimented with some settings. Now I can't access it again. The Airport Admin Utility sees the Airport as 10.0.0.0, my laptop's IP says 169.xx.whatever. I thought the Airport was supposed to distribute IP addressed. It did for awhile after I set it that way, but then it went back to 169.xx.whatever.
I'm lost. I don't know how I will ever access the Airport again. Or get my printing capability back.
Help!!!

Ok. I'm going to try a reset on a day where I have some time to mess with it. There are some things I need clarified for me about settings. Please correct me as needed.
In the internet tab:
-Connect using Ethernet is selected.
-Configure Manually was selected before as it is now.
-IP address: do I use their IP or 10.0.0.0 or 10.0.1.1 or what?
-Subnet mask: It used to be 255.255.255.0 now it's 255.255.0.0.
-Router address: What do I put here, use their IP or 10.0.0.0 or 10.0.1.1 or what?
-DNS servers: I will enter their DNS servers.
-Domain name: blank
-WAN Ethernet Port is selected Automatic.
Under Network Tab:
-Distribute IP adresses is checked.
-Share a single IP address (using DHCP & NAT)used to be checked, now Share a rnage of IP addresses (using only DHCP) is checked.
-DHCP Lease: 4 hours. What is best here?
Do I really need to worry about anything else? If the password is reset how to I access from default settings?
Thanks, after this I should have a better understanding of network settings and the AEBS.
J-

Similar Messages

Airport Admin Utility can't find Airport Extreme

I have an older Airport Extreme, about 4 years old. It's been giving me trouble lately, where basically I check my computer and it's not online. I have to click the tiny reset button on the back of the airport and that usually works fine (although annoying).
Today the problem seems a bit worse. I tried the reset thing, but that didn't work. So I tried to do a reset through the airport admin utility. Unfortunately the utility can't seem to detect the airport, although it does detect the airport express we have downstairs (which is essentially used to extend our network a little further).
Currently, of the three tiny lights at the front of the airport, only the middle one is lit, and it is not flashing. Earlier, just after doing a restart, the middle light was blinking slowly and the third light (the one on the far right) was blinking more rapidly. I have not seen the first light lit up today.
If anyone has a suggestion on how I might get this working I would very much appreciate it. Thanks.

Are you getting internet access through the airport? I have the same problem - airport admin utility can't see the airport, but the airport extreme has created a generic network that i can't manipulate without airport admin utility. I have internet...

Can no longer access airport base station

I can surf the net via airport, but wireless printing has stopped working. I can also no longer configure the base station via the admin utility - just get an error message "an error occured whilst reading the configuration".
any suggestions what i can do to fix this?

First thing to try - pull power to the Airport Express and let it reboot, then restart your Mac.
If you still have problems, I'd next ask if you are using third-party firewall software on your Mac (which in a worse case scenario will block both admin and printer access to your Airport Express).

Airport Admin Utility can see my AE, but Itunes can't

I have two AEs, one connected to the Internet the other in a far off bedroom. I want music only (no internet) in the bedroom. When I turn on the computer in the bedroom, itunes cannot see the BEDROOM Airport Express. The only way I can do it is to go into the room with Internet access which is my "main" airport express (call it OFFICE) and then walk back into the bedroom.
When I get back to the bedroom, itunes is able to see the BEDROOM airport express and use it. If I close the lid of the computer or shut it off, the next time I want to play music I need to go through this sequence. Airport Admin can see the BEDROOM AE but itunes doesn't list it as a speaker and displays a message about "BEDROOM Speakers are Unavailable, use Computer" (unless I go back to the OFFICE first to refresh it). I'ver tried re-booting, re-starting itunes, scanning, robustness, channels etc.
I just want to power on the Mac in the bedroom from scratch and have itunes see and use the Airport Express there that it already sees in Admin Utility.

Good tip! Didn't know about that. I'm at work right now, but will try it later tonight. Any other suggestions for me?
Connect to Server should be able to find the disk if it's on the Airport? I tried doing something similar with Disk Utility, but the AirDisk didn't show up in its sidebar. I mean, the Airport Utility knows it's there, and I have verified that the drive is good with a wired connection.
Additional info: We had a power outage last night, after power was back I powercycled everything and ran AirPort Utility, which prompted me to upgrade to 7.1.1. I did. Now I can't see the disk.
This used to happen once in awhile, but was always rectified by soft-resetting the AEBS and restarting the MacBook. Now even after doing that and downgrading to 7.1 firmware, I'm still having no luck.

Airport Admin Utility can't read config

I replaced my broken Express with a new one. It came with newer Admin Utility software that requires 10.3.3 or higher (even though the box says 10.2.7 is required). The new software won't install on my iBook, which runs 10.2.9. So, I installed the Express with my existing software- 3.1.1. It installed fine and it works but I can't access it with my Admin Utility to change the config or view the key. I can see the device in the Utility window, but it can't read the configuration. The old Express was v5.4 and this one is v5.6.

You don't have an Express - you must have an Extreme Base Station if it is running firmware version 5.6.
You could revert the firmware on your Base Station back to version 5.4 using:
http://www.apple.com/support/downloads/airportextremefwupdate.html
If you cannot get this to work from your own Mac, you will need to bring the Base Station in to someone with a Mac running at least MacOS 10.3 to do the firmware downgrade process for you.
You should then be able to use the old Airport configuration software version 3.1.1 on your Mac.

I received an error message after trying to update Firefox and can no longer access Firefox. What do I do?

I received a notice to update Firefox, so I did. During installation, I received an error message stating "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link and can no longer get into firefox at all. What do I do? I even uninstalled it, restarted my computer, and tried reinstalling it, and it still won't work. I'm also receiving a message that firefox.exe has encountered a problem. Please let me know how to proceed. Thank you.

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

After any settings update, Airport utility can no longer see airport

I see many complaints on the internet, but no solutions.
If I go into the airport extreme via the utility and make some changes that require the airport to reboot, it becomes invisible to the airport utility. Therefore, anytime I want to make changes, I have to make them all at once and redo everything if I ever need an additional change.
I see that Apple support wants $29 for a call, however I have an extended warranty from the store I bought it from. It is probably a waste of time and money for all parties involved, but I could just bring it back every time I get a chance and get a new one until a new firmware update arrives.
Does anyone know if there is a fix -- like reverting to older versions of the firmware or the utility?
Details: Connection: wired ethernet. Utility version 5.4.2 Firmware 7.42
Sometimes a soft reset works to restore visibility and my settings survive. Sometimes a hard reset is required. Other than that, it appears to work just fine. If I didn't need to regularly maintain port mappings I probably won't care -- but I do and this is the most expensive router I have purchased for home use by far. The problem is easily repeatable so this is definitely a bug.

I have the same issue. I used to be able to get to my Airport Extreme by going to the File menu in Airport Utility and typing in its IP address and password but even that doesn't work anymore... What's going on Apple?
I'm accessing my AE over ethernet due to wi-fi bugs in Snow Leopard.

POWERMAC G5 can no longer access Airport Express wireless network

OK I've had a Airport extreme wireless network up and running for 3-years. Suddenly, my PowerMac G5 cannot connect. I know the network is OK because my Powerbook can connect to the network.
I've tried running the Airport utility and re-scanning with no luck. Also shut down the PowerMac and the Airport Extreme and then re-booted. No luck. The wireless strength meter in the upper right corner of screen goes from solid black to gray scale. Sometimes the network is listed, other times not. It never, however, will let me join the network.
Is it possible that the Airport card has failed??
Any help will be appreciated.

what does this have to do with windows?

TS2776 Hello. I attempted to sync my iPhone this morning and get updates. I can no longer access anything on it now. No contacts, no phone (emergency only), no apps, etc. Its a grey screen that simply says iPhone. What happened and how do I retrieve ever

Hello, I attempted to sync my iPhone and get updates. Something went wrong. There is now only a grey screen that simply displays "iPhone" and then leads me to Location services to either enable or disable or to choosing a WiFi network. I have a MIFI, but cannot rememer the password. How do I get back to my phone (I can only make an emergency call), my apps, and all else? Please help!

Sounds like you restored your phone as new. If you follow all the steps, there a section that allows you to restore from a backup either through icloud or itunes.
You do have a backup of your phone right? If you don't then all is gone, but you can sync back your apps and music.

Airport Admin Utility is Blind

My airport admin utility can't see my airport extreme base station, but the base station is emitting a signal, and i'm getting internet from a generic network it's created (i.e., I can see it in my list of networks available). What gives?

Make sure that you are connected to your AirPort Extreme Base Station's (AEBS) wireless network before launching the AirPort Admin Utility. If you are still not able to access "see" it in the utility, connect your computer directly, using an Ethernet cable, to the LAN port of the AEBS, and then, try again.

Can't open AirPort Admin Utility configuration file

I'm using an AirPort Extreme Base Station connected to a cable modem through the WAN port and to my G4 Cube running OSX 10.2.8 through the LAN port. I also use an iBook and eMac with AirPort cards to wirelessly access my network. My problem is that I can not open the configuration file so that I can change my settings. I get an error message that AirPort Admin Utility can't read the configuration file of the base station. I tried resetting the base station to the factory settings, to no avail. So now I also can't set a password and encryption. Any help would be greatly appreciated!

To clarify--I previously had a password protected network set up and working. I wanted to change the settings and couldn't open the config file. I reset to factory settings successfully, but still can't open the config file, which I need to do in order to encrypt and set a new password. Thanks!

Computer can not read airport admin utility.

I am on the web, but I need to change my password so my PC can also connect via the airport. Although, when I try to change the settings of the airport I am either told the airport is not connected, or it will tell me that there was an error in communicating with the airport. What gives?

I did read your posts - but I'm not certain you followed the instructions (from the beginning) provided in link to the article "Starting from scratch". The advice provided in the link "Starting from scratch" begins by having you do a hard reset of the Airport Base Station before trying to run the Airport Admin Utility again. Sometimes doing this will finally allow the Airport Admin Utility to see and access the configuration of a Base Station when all other attempts to get the Airport Admin Utility to access the Base Station have failed. Any yes - I have indeed seen your problem posted many times over the past few years within the thousands of postings I have read in the Airport discussion forums on this web site.
If you did follow the instructions to hard reset the Base Station, and the Airport Admin Utility still fails to be able to access the Base Station then my apologies, and I'll have to admit I won't be of any help.

Airport Admin Utility, iTunes, Airfoil can't see AE base station

I know this is not a new topic, but I can't find an answer in any of the other threads. With other users the problem seemed to "magically" go away. I have not been so lucky yet.
Airport Admin Utility can't see my AE base station but I can find it using "other" and typing in the IP address. I was able to update the firmware to 6.3 (again using "other" and typing in the IP address since the fw updater couldn't see it either). I can see it (with it's name displayed) with my router software. However, it does not show up in iTunes or Airfoil either.
The base station is connected via ethernet to my home network. I tried rebooting the computer, restarting the base station, I also tried a hard reset on the base. I do not have "distribute ip address" checked. I do have "enable Airtunes" checked. The firmware on my Linksys router is up-to-date and not a hack. I'm running OS X v10.4.5 on a Dual 1.42 GHz PowerMac G4.
Thanks in advance.
Dual 1.42 GHz PPC G4, 1.42GHz Mac Mini Mac OS X (10.4.5)

okay, I connected the AE base directly to the PowerMac with the ethernet cable and it showed up in everything (Airport Admin Utility and iTunes). So I guess my problem is with the router. What do I do now? This router is only a couple of months old.
When you suggested I disable DHCP, did you mean in the AE settings or on my router? As I mentioned initially, I do not have "distribute ip addresses" set up on the AE base. After reconnecting the AE base to the router, I tried disabling DHCP on the router and that didn't fix the problem.

AirPort Admin Utility - Configuration Error - no support in Support

Receive the following dialog box when opening Airport Admin Utility / Configure on my Airport Extreme. Am running OSX 10.4.11 and Apple Base Station 7.2.1
Configuration Error
This version of Airport Admin Utility does not support this base station. You can't update the software for this base station, but you may be able to make configuration changes to it. Please go to www.apple.com/support to locate a newer version of the Airport Admin Utility.
[] No longer warn me for this base station [Continue]
Cannot get out of this with the Continue option and cannot locate a newer version of the utility. Please advise, thanks.

You can update to Airport Utility 5.2.1 with this set of updates:
http://www.apple.com/support/downloads/airportbasestationupdate2007002formac.htm l

Airport not listed in Airport Admin Utility

My Airport Extreme not listed in Airport Admin Utility, but sometime it re-appear after reboot. I have no problem connecting to the Internet both wired and wireless even through Airport Admin Utility does not show a Airport Extreme. I can also access the Airport Extreme if I type in the IP address and the password. The problem is that when it does not show up, I cannot print via Bonjour. Did anybody have similar problem and way to resolve it? I have a iMac (wired) and a Powerbook (wireless) connect to the Airport Extreme. Thanks

My Airport Extreme not listed in Airport Admin Utility, but sometime it re-appear after reboot. I have no problem connecting to the Internet both wired and wireless even through Airport Admin Utility does not show a Airport Extreme. I can also access the Airport Extreme if I type in the IP address and the password. The problem is that when it does not show up, I cannot print via Bonjour. Did anybody have similar problem and way to resolve it? I have a iMac (wired) and a Powerbook (wireless) connect to the Airport Extreme. Thanks

Airport Admin Utility can no longer access Airport Extreme, what now?

Similar Messages

Maybe you are looking for