Airport card probs on new/refurb (help!)

Just received refurb'd (April 2011) Macbook Pro 15" 2 GHz i7.
Airport icon showed but wouldn't turn on. Removed Airport from SysPref/Network. Restarted and added Airport and it turned on and was able to connect.
Worked for about an hour, then it went off again. Tried the same fix, but now it doesn't show at all in SysPref/Network > add > Interface list.
System Profile > Network > Airport shows only:
Software Versions:
Menu Extra:     6.2.2 (622.2)
configd plug-in:     6.2.5 (625.6)
System Profiler:     6.0.1 (601.1)
Network Preference:     6.2.2 (622.2)
AirPort Utility:     5.5.2 (552.11)
IO80211 Family:     3.2 (320.1)
Thanks!

Glad to hear that, Kernel Panics can be very difficult to diagnose because they can be caused by either software or hardware issue. Kudo's to your local Apple Store techs for finding out the problem and taking care of it, Its good to hear you are up and running reliably again.

Similar Messages

New Airport card, no service...Help

I just bought an airport card for my iMac G4, I have wireless internet and two other macs, they work perfectly with their airport cards. I put my airport card in and nothing, keeps saying there was an error connecting to airport network, ive called my internet provider, apple, and the router supplier. None helped whatsoever, I even lost 50 dollars to apple for no help HA. It must be my computer because ive used a working airport card from my macbook and it still did not give me signal, if anyone could throw me some advice, or something im doing wrong or not doing, or some software that i need, I would be very grateful. Thank You.
- The knight of ewigkeit

hey there Knight & welcome to discussions,
i had this issue w/ a friend's Mac & the problem was pilot error-- the card wasn't snapped in tight to the cable. as soon as i did that the Mac immediately found my network & asked to join. i am assuming you have the correct card-an Airport Extreme made for this computer, it should be wireless b/g compatible, not the original Airport Card. see this: http://docs.info.apple.com/article.html?artnum=26237. step by step instruction w/ pix. how i installed Airport Extreme card in a 20" iMac G4.
good luck.

Problems with my AirPort card -- in dire need of help!

Hello everyone.
Something very odd and equally horrible has just happened.
I've turned on my MacBook Pro 15" and - poof! - apparently it's as if the AirPort Card (which has worked perfectly well for over a year now) were no longer there, meaning that the computer just won't "see" it.
I really am at a loss to explain this because earlier in the afternoon I used my MacBook Pro as usual and everything was fine -- I didn't do anything besides surfing the Net, as I always do. Now I've turned it on and it's as if there were no AirPort Card in the computer.
The AirPort network, on the other hand, keeps working all right (I'm writing on another Mac on the same network).
What's wrong?!?!?! Is it a hardware issue? Is my Card simply busted? Or could it be a software issue (dunno - viruses or whatever else)??
Thank you, I'm desperate!

It seems it won't be necessary -- this is beyond weird!
I've just re-turned on my Mac (which I had already tried to do a couple of times before posting my question, even allowing some time for the computer to cool off and relax, but unsuccessfully) and the AirPort Card is working again...what the bloody hel*?! Hopefully it is going to keep behaving properly for good, now!
Anyway, thank you so much for your help, I'll note down your suggestion in case it happens again in the future!
Have a nice day

Time Capsule lost connection, now my computer tells me there's no AirPort-card installed... HELP!

This morning my Time Capsule blinked orange for a minute, then went back to green. In the meantime I couldn't see one single wifi network through my Airport, it just showed as no connection and no networks available (my husband also on this wireless network, had no problems though). I decided to restart my computer and after doing that my Airport told me there's no AirPort-card installed. I can't look for my Time Capsule now as it won't detect it of course, so through that there is no way of solving it. I did the disk First Aid as read somewhere that checking and resetting the authorities for writing (I'm sorry, really don't know the right term for this, in Dutch: Schrijfbevoegdheden) might help but that didn't do anything. I really don't know what to do, sure it's a software program but I'm a total nitwit with computers and don't want to start just doing things and messing it up even worse... Any help is much appreciated!!!

Updating to 10.5.6 fixed the issue.

How do I acces the Airport card on a new iBook 12"?

I have a 1.33Ghz 12" iBook G4. (The latest model.) Since the previous version Apple have changed the location of the AirPort Extreme card.
Previously it sat on top of the RAM slot. Adding RAM required the AirPort card to be removed. Now the RAM slot is accessible in its own covered slot in a similar location as before but the AirPort card is nowhere to be seen.
Any idea how I can access it?
G4 533 & iBook G4 Mac OS X (10.4.3)

I discovered that searching elsewhere since posting my question. It's a board rather than a card apparantly, like the Mac Mini.
I'd still like to know where it lurks though and how to get at it. I have a strong suspicion that it's playing up in my iBook. I've read various reports of incorrectly seated Airport cards causing kernel panics. I've spent the day working out that I have a very serious Airport problem. I have a sneaky suspicion that it's a badly connected or malfunctioning card/board.
G4 533 & iBook G4 Mac OS X (10.4.3)

Replacement airport card-not available

Apparently the airport card on my new ( 2 weeks old) MBPro failed. One minutes I was on line, wirelessly, then next ... nothing.
I know that Airport was working, because I immediately fired up my 'old' G4 iBook, and was immediately connected via Airport.
On the MBPro, even after re-starting/repairing permissions, etc., the Airport card did not show up in the System Profile.
I returned it to the Apple Authorized dealer; he checked it out, concluded that the card had gone bad. Ordered a replacement, and was told by Apple that they were 'not available'.
I called Applecare, who also told me that they were not available, and that they didn't know when they would be. The rep assigned a case number, 'escalated' the problem, said they'd get back to me within two days.
Is it not unreasonable to expect that Apple is still shipping MBPro's that they do have a source for a replace Airport card? Any idea what their problem is?
How long should I wait before asking for a replacement MBPro, if they can't fix mine right away?
Thanks,
Hal

<<<Re airport cards, two items:
Yesterday, my new MBPro suddenly stopped 'seeing' it's Airport connection.>>
This a 'Christmas' story, with a happy (for now) ending.
Recall, my airport connection suddenly disappeared. After some troubleshooting,
which seemed to confirm that it was indeed gone, I took it back to the Apple
Reseller I had bought it from. They confirmed the diagnosis, that the airport
card was seated properly, but airport wasn't working.
They had no other card to try, so I left the computer: they ordered a card,
then called and told me Apple didn't have any in stock! that they had no idea
how long it might be before one came in!
Amazing.
I called Applecare, and after some discussion, they escalated the case -- they
promised to get back to me within two days.
Today, two days later, we talked: still no 17" MBPro Airport cards in their
system. They agreed that Apple were still making this model, that somebody ...
somewhere ... undoubtedly had come airport cards, but that their supply system
didn't. They promised to call me the 26th.
In the meantime, I had run across this on the Apple MBPro Support Forum:
"I've had a similar problem in the past but it only dealt with the Airport
unavailability. I quickly resolved the issue by doing the following:
PMU RESET
1. Turn off computer.
2. Remove battery and unplug a/c power.
3. Hold power button down for 5 seconds.
4. Replace battery and a/c adapter and restart computer.
It's basically just a power management reset, for some reason it helps your
computer locate and identify drivers. I don't know how it works exactly, but I
do know it worked for me. give it a try and let us know.'
Though I sent this to the vender yesterday, for some reason they didn't try it.
So that I could at least have the use of the computer over the holidays, I went
out today, and picked it up, brought it home, and tried the above. And guess
what! Success!
When the computer re-started, there was the airport connect!
I 'suppose' that pulling the battery, re-set -- something? Any ideas what
happened, and why this 'fix' worked? I don't want to look 'gift horses' in the
mouth --- I"m glad it worked, but was curious if anyone had an idea what
happened to make it 'disappear', and why the 'cure' worked?
Happy Holidays,
Hal

Mac Pro and Airport Cards

I've seen it written here about the new airport cards in the new Mac Pros. I was wondering if anyone might have called Apple about them. Are they user installable?

I called Apple tech support earlier today and asked them about it. They told me that I would have to take it to an Apple Authorized Service Center or Apple Store to have the new airport card installed. I figure, if I really needed it, I could do that so I cancelled my order and re-ordered without the airport card.
Hope This Helps.
Dual 1.42 Mac OS X (10.4.3)

Verifying airport card operation

In Jan this year (06) I bought a airport extreme card (refurbed) from the Apple Store. I installed it in my ibook ( g4,14inch/w two usb ports.) With the thought that I would use it for recreational travel. I have tried on several occasions to get it to hook up with a wifi hot spot but with no luck. Finally just this month had a chance to try it with a known hot spot. Nothing. A guy sitting nearby with a 12 inch ibook/airport was working fine. Downloaded MacStumbler and it just searches and never finds anything even though my neighbors all have wireless systems, my ibook /software/hardware won't or can't pick up even the weakest signal. Can the airport card be checked for operation or repaired ? I am sure it is way over a probable 90 day warranty. I find little documentation that came with the ibook tells me anything about wifi so I just set network prefs to automatic. I have disconnected and reconnected the airport card and antenna. Any help would be appreciated.
Marv
ibook g4, 2 G3s, 2 antiques Mac OS X (10.3.7)

Rob, yes the system does recognize the card, ( Airport Extreme) with
firmware version 3.4gmc1 (3.50.37.p2) if that is relevant.
Thanks for the quick response, Marv
ibook g4, 2 G3s, 2 antiques Mac OS X (10.3.7)

Which Airport Card for 1 1/2 Yr Old Emac

I have a new roommate who bought an Emac a year and a half ago. We have a wireless hub for internet access. Apple says that the "new" Airport card will not work on this computer and they don't sell the "Old One".
So, what is the model of the old one and where do you get it? Is Apple after sales support always this difficult?

Hi
The first generation of eMac (700/800MHz, 100MHz bus) uses the original Airport card. All newer and faster eMacs use the current Extreme card. Your roommate can check their specs through the Apple menu - About This Mac - More Info - and check the speed and system bus size.
If it's the original eMac, you can try links through lowendmac.com to try and find the Airport card.
Matt

New MacBook cant see Airport Card

Just bought a new MacBook "refurb" from the Apple store. It was running fine, and accessing wireless networks, but just last night, it stopped seeing the Airport Card. When you click on "turn airport on" in Network Preferences, or you click on the airport icon in the Menu bar, it says "No airport card installed". I have tried removing the airport preferences file and rebooting. I have tried repairing preferences and resetting the PRAM, just in case it is software related. Anyone had this problem, and what was the fix. I am afraid I'm going to have to send it back to Apple for repair.

Although, you can certainly try "troubleshooting" the AirPort Extreme built in your MacBook, since you just got it from Apple, I would strongly suggest that they take a look and make the necessary repairs.

Airport Card not picking up networks...Someone please help!!

Alright heres the deal. I just bought my first MAC, a Mac Pro With 2 2.66 Xeon processors, yes this thing should fly the space shuttle(you'd think). But why does Apple not have a preinstalled Airport Card in their top of line unit? Who knows. Anyway, I went to the Apple store and purchased one and installed it, no problem. It should work, right? WRONG. My nightmare has started. The computer definitely reads that the card is there. ID and all. But I am not seeing and IP address in the dialog box/tab TCP??. I have called Apple Care to no avail, folks at the store, don't have a clue, so i thought i'd give this forum one more shot at the hopes that someone here will know how to configure this thing and get me on line. NAturally i am writing this from my trusty ol' PC...which never fails me, btw. FYI, the other two computers in my houselhold, this trusty Sony Viao and an iMAC laptop, have no problem at all picking up network signals. And folks come over all the time with their MAC laptops and never have a problem accessing our network..so why can't my MAC PRO? Is there a driver to install, and if so why did it not come in the box with the Card? Someone please help me out before i take this thing back and get a PC. I am on the verge. Thanks.
MAC PRO Mac OS X (10.4.7) Self Installed Aiport Card

Let's double-check your AirPort settings:
To setup AirPort for High-Speed Cable Internet connectivity:
System Preferences > Network > Show > Network Port Configurations
- Verify that an AirPort option exists. If it does not, click "New" to create one. (Note: If you are unable to create an AirPort configuration, the AirPort card in your computer either doesn't exist or it is not recognized.)
- Verify that AirPort is "On" (checked)
- Verify that AirPort is at the top of the list. If it isn't, you can drag it to the top.
Systems Preferences > Network > Show > AirPort
AirPort tab
- By default, join: Automatic
TCP/IP tab
- Configure IPv4: Using DHCP
- Configure IPv6: Automatically or Off
Proxies tab
- Configure Proxies: Manually
- Select a proxy server to configure: <All proxies should be unchecked unless you specifically require a proxy for Internet access.>
- Exclude simple hostnames (unchecked)
- Bypass proxy settings for these Hosts & Domains: <leave blank>
- Use Passive FTP Mode (PASV) (checked)

Got a new Mac Pro 2008 - need to install an Airport card

Hello all,
To ensure quickest delivery I opted for the standard config new Mac Pro 8 core (early 2008). I did the same with my G5 4 years ago an installed an Airport Extreme card (with some difficulty !). Apparently the card in my G5 is not compatible with the Mac Pro. I cannot find any official reference to installing an Airport Extreme card in a Mac Pro…just a couple of 'hacks'. Apparently Apple doesn't want users to do this anymore.
Q1/ What card do I need ?
Q2/ I see 3 antenna connections labelled 1, 2 and 3 on the cables. One is for Bluetooth apparently…but which one ?
Would very much appreciate any help.
thanks in advance
PA

kura,
I ordered my Mac Pro with standard conf for the same reasons you did. I also discovered, as you did, that the newest Mac Pro required a different airport card and that installing the card doesn't appear to be user-friendly. I since found the following web site which presented installation procedure:
http://meanderingpassage.com/2007/07/18/how-to-installing-an-airport-extreme-car d-in-an-intel-mac-pro/
I also was able to order the correct card (part number MB363Z/A) through a local Mac reseller although I see that it is available from other sources including Amazon (will ship from J&R).
I ordered the card yesterday but the dealer said that it was in stock and would take a few days to arrive so I have yet to actually install it.
Having installed airport cards on a number of other Macs I've owned, it is baffling that Apple would make this so darned difficult and awkward. In retrospect I should have ordered it as a build and had Apple install it but it is what it is.
Hope this helps -

PCI cards, Airport cards...help me understand what is what and why?

Help me understand this wireless network "card" hardware stuff.
I have a dual 867 MHz G4 that I want to set up for networking with a PC so that both machines can access the internet (via DSL).
As far as I know, my Mac does not have an airport card of any kind. I'm planning to buy a Lynksys WRT 54G2 wireless router. Do I need to also install an airport card, or PCI card in my G4 to make this all happen? And, if so, what is recommended that will work with my G4?
The guys at the Apple store are telling me that all I need is a wireless router, and don't have to install anything extra, but what I'm reading on these various networking threads, is that just the G4 and a wireless router will not do the trick. After reading lots of threads here, it's sounding like I have to jump through hoops to set up a usable, working network. The Apple guy says that this is easy and basic. I'm thinking that THEY are thinking in terms of a newer machine, maybe? They're all young guys who probably think that nothing goes back farther than the iMac.
One thing the Apple guys were pushing is Airport Extreme, but at $180, I somehow thing I can get there for much less than that.
To make a long story short (hah...too late for that), what exactly do I need as far as a card, router, etc., and where do I get the right stuff (links would be helpful) to set up a Mac/PC network using my old decrepit G4?

Hi-
Networking Macs and PCs
Setup a Home Network
Create a small Ethernet network
MacWireless
Check the above links, and you will be better educated in the basics and requirements of various networks.
The easiest, and least hardware intensive is the Ethernet network. Also, Ethernet is fast.
A note about Airport; you machine only accepts standard 802.11b Airport cards. In a word, very slow.
Airport Extreme, or 802.11g, is much faster, and 802.11n is the fastest available. To get 802.11g or 802.11n in your machine will require a PCI adapter.

New imac 21, airport card anomalies...

hello everybody
just to inform, as here apple ssupport didn't ptopose such "simple`" solution to a kind of network misconfiguration , bad access to web services, aso
1) after a few s=days, a brand new imac 2.5 g intel core i5 was not connecting to te router correctly.
2) when calling apple support, describing the airport icon showing @no airport card connected@,(even if the system info[locations showed a card and even the modem data on screen..) so i had to pack tje machine and travel to such apple center downtown, Polanco, and here in Mexico it's a real pleasure to ride some 2 hours in eavy traffic..
3) arriving there, no airport card problem, and the technician described me a probable motherboard saturation or even overheating situation, i said ok, will go home and see if everything keeps working fine.
4) a few days later, again, no access to web, automatic or personalized network or account adjustments seem fine.. but no way to receive or send mail, web pages crazyly slow, aso...
5) when 24 hours later no way to see nothing, even the airport icon with stripes shows just clear empty grayish icon..
6) calling again ther apple service center, again they ask me to carry the stuff downtown, must be or could be probably a configuration problem, need to be checked there, aso, no way to look for or propose some solution just by calling them aso.
7) calling ip service, we tried for more than an hour to check , trying all options, f.i. using ethernet cable (modem always good, and machine working fine then) we examined all options, accounts configuration, the automatic was not accepting a connection, system showing "Airport connected but no ip address because not attributed, or missing", aso)
8) and when changing from automatic locatoon to the configuration we had installed weeks before to help solve the connection problem , same result.
the directions of ip, router subnet mask aso were correct, changed eventually, no way, nothing was connecting., we tried quitiing such non automatic configuration to avoid possible conflicts, no results.
9) after an hour or so, the technician from my IP offered to quit the airport configuration (even with a green bulb visible that airport config was not connecting, the desktop icon was sometimes greyish, sometimes empty, aso...) and add a new one.
10) at the moment it was created (as "airport 2") ... the automatic configuration looked instantly for another ip adress, and everything works fine now..
SOSO why doesn[t apple support technicians have suchj ideas ? why did the airport icon even show a "not connected{ airport card message ?
I phoned those apple guys around, explained them the solution offerde by phone by the IOP provider, no comment, answer or even a simpe "thanks" for such suggestion , from them, whan the received such info, Hopefully will eb useful for others users, and eventually after a post here. tschuss
Form Mexico city...

Looks like this issue has hit its fair share of people. Spoke to Apple support today about the same issue. Brand new iMac 27' 2.8 quad core with 8gb of ram and I opened the box only to find my airport card was not recognized by OSX. After performing several support steps, the staff let me know that this was indeed a hardware related issue - I am not advocating this is everyone'e issue just mine.
Here is what we did to troubleshoot and determine it was hardware related.
Open system profiler / go to network and look at airport - if all you see is "software versions" your hardware is not recognized. You will need to reboot the system and clear the SMC. To do this do the following:
Unplug everything from your iMac and wait 60 seconds with absolutely nothing connected to it. After that, plug in your power cable and press the power button down, letting it go after 2 seconds. Immediately after the power button is let go - hold down option + apple + p + r you will hear 2 "bong" sounds, then let go of the keys and boot. If your hardware does not show up you will need to boot to the OSX install DVD to get a "clean" install of OSX.
Boot to OSX DVD
Insert DVD
Shut down system
Power on system - hold down C key until you hear a chime then let go. System will boot to OSX install.
Once you pass all the prompts by selecting defaults, you will come to "Install MAC OSX" asking you to select the disk where you want to install. DO NOT CLICK INSTALL. Open Utilities / System profiler. If you still do not see anything under Airport other than software, your Airport card is bad or at the very least not showing up in the OS. If you do see the airport card there, you will need to reinstall the OS to have it recognize the card.
Hope that helps!

New Macbook Pro: Airport Card Malfunctioning?

Hello-
I just bought a refurbished MacBook Pro from the Apple Store, and am having some problems with my Airport connection. Diagnostics show that the connection to my Linksys wireless router is working properly, but it is behaving as if I am out of range of the router. If pages in my browser load at all, it takes them a VERY long time. Around the house, the status bar never shows above 3 bars of signal. In fact, even if I place the computer directly alongside the router, signal still shows 3 bars strength. Page load times improve the closer I get to the router, however. And, if I connect via ethernet cable, internet behavior is normal. Did my 'new' refurbished MacBook Pro arrive with a faulty Airport card? Is there a way to test? Both my Powerbook G4 and my wife's Windows laptop are showing full signal strength in all parts of the house with no connection problems, whatsoever.
Not sure if these are clues, but upon receiving this new computer, I elected to transfer all of my files and applications automatically from my older Titanium Powerbook G4 when I was first getting it set up. I did have to change my manually-assigned IP for the new machine so as not to 'compete' with the older machine when accessing my wireless router, but that was the only thing I thought I'd have to do.
Thanks in advance for any help! I hope I didn't buy a lemon.

Just wanted to update with what appears to be my solution to this problem. Bought a new router yesterday (a Netgear Dualband wireless N), and have been up and running fine since. No more hanging, and signal strength is full from anywhere in the house.

Airport card probs on new/refurb (help!)

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