Airport Express is unable to be fixed

Hello, I have a problem with the captioned which the light became amber. I have tried everything such as soft reset and hard reset, still it couldn't be picked up by the airport utility. I thought I was doing something wrong and I called technical support today. They told me to do the same thing as I did repeatedly for more than 10 times. Technical support guy in Hong Kong told me to take the unit to the Mongkok service centre to have it checked.
I went to Mongkok centre and waited for 30 mins till someone told me there can be no repairs for such unit. The service representative took the unit into the back room to be reconfirmed by the technician and came back within 1 minute. Certified it cannot be repaired.
If that is the case, why would the technical support guy told me to bring to the service centre at the first place! Do they know what actions are taken for such product at the service centre?
Why can the unit no able to be repaired? I was willing to pay for the service charges.
Wasted my time and a to talk on the phone with the support guy, wasted my time to travel to the service centre and wasted my time waiting in line to get such a simple answer : *Airport Express cannot be repaired!*

If you mean the airport logo at the upper right of the screen in the menu bar
Yes.
when I click on it, I do have the different wifi networks that appears (including mine), but nothing that looks like an AX network.
So you have a wireless network already?
If you haven't configured the AX yet, it should appear in the list of available networks as "Apple Network" followed by some letters and/or numbers. If this isn't happening, try the troubleshooting instructions on pages 41-43 of this doc: http://manuals.info.apple.com/enUS/AirPort_Express_SetupGuide5.1.pdf
I do not know how to rescan (there is 3 choices in the airport menu : connect to an network / create a network / open network preferences
Rescanning is an option in the AirPort Utility -- not the AirPort menu.

Similar Messages

Airport Express Base Station: DHCP and fixed IP?

I have some questions about the Airport Express Base Station.
Is it capable of providing fixed assigned IP addresses to certain specified clients, and simultaneously providing other clients with IP addresses using DHCP?
This would be in the context of also using MAC address control -- providing services only to clients whose MAC address is in specified list.
And finally, can it be set to not broadcast its ssid?
Thanks!

Thanks. This is one of those situations where my language needs to be clearer...
The question is, can the methods be mixed. Some clients manually assigned, and at the same time others configured with dynamic addresses via DHCP. I had another wireless router at one time that was either/or -- all one or all the other, but not mixed.
But as Doug pointed out, the Airport Express discussion group is a better place for this question, so I'll head over there.
FWIW, this question arose when I was using Retrospect Express to back up a wireless client. Retrospect was too dumb to find the client by hostname -- or I was too dumb to figure out how to get it to do it that way -- the only way I could Retrospect to find the machine was by IP address, which meant I needed a static address. Otherwise I'd have to go in and edit the Retrospect configuration every time the client changed IP, and even that wasn't easy.

Murder on the Airport Express (AE 1st Gen cannot find Wireless while plugged in in the same room as the modem, router and Time Capsule

First, the reason for my compounded frustration:
I wrote a lengthy, comprehensive post on this late last night. I submitted it and received a notice at this URL:
https://discussions.apple.com/___sbsstatic___/maintenance.html?start=0&tstart=0
It gave a message: "A yellow sticky bearaing the words, "We'll be back soon." and a typed message reading, "We are busy updating Apple Support Communities for you and will be back shortly." Needless to say, it never came back. This morning as I began trying to reconstruct the very detailed post I wrote last night, the Communities system offered me an opportunity to restore the post from last night. Sadly, it contained only a portion of the first line.
I'm going to try it again. The problem inherent in putting it all in words last night, is that I no longer remember the exact wording of the error messages.
I've never gotten this Airport Express (1st gen, purchased mid 2010) to work. I thought it was working, but working poorly. A green light on the device is, apparently, NOT an indication of connection to the wireless. It wasn't workingl.
Description of devices which use the network:
I have a Broadband network with a modem.
It is connecteed to my 2T Timecapsule (purchased mid 2010).
Connected to that is a 24 port Cisco Router.
Not connecting to that, though showing a solid green light, is my Airport Express (1st Generation, purchased mid 2010)
Connected to the router are many ethernet cables giving hard-wired access to:
Printers (HP 8600 Pro purchased 2012))
MacBook Pro (purchased mid 2010) and
IMAC (purchased mid 2010).
3 Apple TV devices (1st generation purchased early 2011)
1 Apple TV device (2nd generataion purchased August 2012)
Connecting to the Wireless Network are IOS devices (current IOS versions on all)
iPad 2nd generation (purchased the day it was available)
iPad 3rd generation (purchased the day it was available)
iPod (mid 2010)
iPhones (4S)
Description of Layout of Network/House
My home is approximately 70 feet by 25 feet.
All Networking hardware is at one end of the house, the south side.
Airport Express (1st Gen, 2010) has been placed in the middle of the house to boost the wireless access at the north end of the house.
Ethernet cables are installed under flooring with cable ends extending up through flooring, and are availble to all devices with Ethernet ports..
Description of Problem
Investigation of the wireless access dysfunction with the iPad (2nd generation, mid 2010) revealed no connection to the Wireless Network, in spite of glowing green light on Airport Express and Airport Utility screen.
Description of actions taken to correct the problem
Loaded Airport Utility on MacBook Pro.
Airport Express shows green light on screen.
Double clicked on Airport Express Icon
Message that Airport Express was unable to extend the network
Message changes suddenly to something about not finding the Airport Express
Airport Utility searches Airport Express, attempting to read its settings
Message appears: Device not found. Airiport Express was previously part of the network, and offers to let me "forget" the base station.
I exit the error message.
A yellow triangle bearing an exclamation point sits to the left of the Airport Express' Description
Airport Express shows green light (as always)
Clicking the link, "Other AirPort Base Stations" indicates no base stations can be found.
Moved Airport Express to the room at the south end of the house containing all network devices
Plugged it in with clear, completely unobstructed view of Time Capsule.
Light on Airport Express flashes yellow and then turns solid green (like always)
Bring Mac into the room at the south end of the house containing all network devices and the Airport Express with the green light
Close Airport Utility on Mac
Reboot Mac
Open Airport Utility on Mac
Airport Express still shows as it did in 1.1.7. above.
Attempts to check Airport Express' access to Wireless network:
Unplugged Airport Express HEY! THE GREEN LIGHT WENT OUT!!! ;0)
Disconnected all Ethernet cables.
Tested ALL devices for Wireless access.
All devices access the Wireless network extremely well (dot and three curved bars) EXCEPT
IOS Devices tested at the north end of the house. These devices show a blank where the wireless bars should be, and intermittently show a dot.
Followed instructions contained in a similar discussion about Airport Express not functioning:
Unplugged all Networking Hardware
Powered off all Equipment which access the Internet in any possible way.
Powered up all Networking Hardware, one at a time, in the order described in that discussion.
Powered up all Equipment which access the internet, one at a time.
Tested ethernet cablingAll equipment functioning.
Tested Wireless access:
Removed all ethernet cabling
All devices, including IOS devices, access the Wireless Network perfectly EXCEPT any placed in the north end of the house. Those perform exactly as they did in step 3.3.2.
Connected all ethernet cabling.
Plugged Airport Express into socket in the Network Hardware room at the south end of the house. I get exactlyt the same results as before. The lovely green light glows on the Airport Express. Airport Utility reports Airport Express cannot find the Wireless network and also says there are no base stations connected to the internet.
Still in Network Hardware room, I attempt to find other base stations by cabling the Airport Express to the MacBook Pro
Airport Utility shows Airport Express with a green light
I double click the Airport Express Icon
Box says connection is average and status is (green light) Extended Network.
I click Edit
I go through each tab. I note that in the Wireless tab, the Network Mode is as I had set it, "Extend a wireless network".
Under the Network tab I note that "Enable Access Control" is as it should be, NOT selected.
Under the AirPlay tab, I note that "Enable airPlay" is selected.
I click cancel and leave the Edit screens.
Curious to know if Airport Express can find the Wireless network now that the device claims to be functioning as an extended wireless network, I disconnect the ethernet cable from the Airport Express.
I watch the Airport Utility screen closely. Nothing is happening.
With bated breath, I double click on the Airport Express icon.
The popup box shows "extended wireless network"
I click on edit and we start the whole mess over again. (See 1.1-9. above)
Curious to know if cabling the Airport Express to the iMac (almost to middle of house) will offer hope and prosperity to IOS devices at north end, I unplug the Airport Express and carry its now-exhausted little body to the iMac, ethernet cable in hand.
As I unplug the iMac from its ethernet access, I'm informed by Cranky Boy that no way is he going to accept that as a reasonable solution to his problem. He will not live wireless while even one ethernet cable is poking up through a floorboard.
Cranky Boy is reassured when informed that, though the Airport Utility shows the Airport Express connected, merely double clicking on the icon produces the same result as laboriously described in 1.1-9. above.
After quieting Cranky Boy by reconnecting the iMac to the Ethernet, I return the Airport Express to the Network Hardware room.
Again, curious to know ... I reconnect the Airport Express to the MacBook Pro. I want to know if it will exrtend the Wireless network from its position one foot from the Wireless Network.
I close and reopen Airport Utility (as I always do, but forgot to write)
I click on the Airport Express icon (which bears a little green light like the other big boys).
BUT THIS TIME, when I click on the Airport Express icon, the pop-up box says my connection is Excellent, the green light status shows, "Extended Network" and clicking on "Extended Network" produces the same old `Airport Express was unable to extend the Wireless Connection.
I click on the Edit option.
I buzz through all the tabs. I cancel instead of update, leaving everything as it was (as I did the first time)
I decide to go back into edit and select "Internet Options" under the "Internet" tab.
Since I have no idea whatsoever as to what IPV6 is and what it governs, I decide to configure IPV6 to Automatically Connect and then, with a whole new set of opportunities, I leave IPV6 Mode set to "Tunnel" and then I learn that I will get to see what happens when "Enable IPV6 Connection Sharing" is enabled.
I check the other tabs to see if anything has changed in their menus
Jesus Saves and so did I.
Apple updates and so did I.
I am warned that my device and its network services will be temporarily unavailable if I continue.
It seems unaware that I am laughing uncontrollably at the suggestion that my device and its services will be TEMPORARILY AVAILABLE. What? An improvement in performance is warned?
Life continues and so do I.
I breathe deeply to decrease my adrenaline.
Airport Utility flashes a red warning next to the Airport Express Icon and then quickly rethinks the matter and decides to show it as connected.
I click on the Airport Express Icon. This time my connection is only "good".
I click on Extended Network. With a new-found consistency it informs me that my device is unable to extend the Wireless network and it chats with me about using the same Wireless password for my device that is used for the Wireless network access. I did. It is.
I change my settings back to the way they once were, I save like Jesus and Update like Apple
I decide to go back into Edit and modify the settings under the Wireless tab, changing from "Extend Wireless Network" to "Join Wireless Network".
I save.
I click on the Airport Express Icon. My connection has degraded further to "Average"
I click on edit just to see what will happen, but no further information is forthcoming. Settings are as I left them.
I wonder if the Airport Express would extend itself now that it has joined the Wireless Network.
I click the Airport Express Icon.
I click Edit
I change the Network Mode from "Join a Wireless Network" to Extend a Wireless Network. Unfortunately, there was no option for "don't forget where the Wireless Network is!"
I am still "unable to extend the Wireless network"
I disconnect the Airport Express from my MacBook Pro.
After closing and opening Airport Utility, I sit and stare at the Airport Express Icon.
It has no light or error messages
It has a yellow triangle with exclamation point
It has no light or error message
It has a yellow triangle with exclamation point
I finally decide to see what THIS error messages says. It says Device Not Found. Patti Harada's AirPort Express was previously part of your network. Check that it is still in range of your network and is plugged into a power outlet. Click Forget to remove this base station from this network."
I click "Forget". Airport Utility has forgotten the Airport Express ever existed. It has also forgotten how to find it again.
I, however, am unable to forget how much I shelled out for this POS and fear I will never recover from working this intensely and tediously on documenting something so hideously inconsistent in its test results.
I wonder if I should recable the Airport Express to my MacBook Pro
I decide I've had about enough.
I document this ad nauseum in the hopes that someone can read it THOROUGHLY and offer me a solution to my problem. What is my problem? I am so busy fighting off Alligators that I forgot I only came in to drain the swamp! Ah, but I remember now: Cranky Boy can't watch Netflix on his iPad (2nd generation) in the north end of the house.
Any solution that works will do. I'll buy another piece of whatever kind of equipment you think best.

Well, aren't you all that and a bag of chips!!!!
Oh what a relief! What a RELIEF!
That just cleaned up my life. And Cranky Boy is actually smiling!!!
Houston, we've got dots AND BARS!!!
P.S. All my firware and software are always current. If I spent as much time looking for a reset button as I spend checking for software updates, I mighta not needed to work at this!!!!
P.P.S. Airport Utility shows Cranky Boy's iPad as the Airport Express' Wireless Client!!! Who knew?
Thank you so much, m'Lord. I am in your debt. What would you have me do?
Patti in Tucson AZ

Streaming music to airport express, is there a plugin or extension ?

Is there a plugin or extension etc. to allow streaming of various music streaming sites to be sent to a wireless device such as airport express?

*Extended Copy Menu (fix version): https://addons.mozilla.org/firefox/addon/extended-copy-menu-fix-vers/

Airport express - have signal, can't connect from other computers

i'm not the most computer savvy, so i apologize if i don't know all the terminology. i'll try to explain my problem as best i can...
i have airport express. i'm using it as a base station in my father's office and then attempting to connect wirelessly with my laptop and my brother's laptop. i know the internet itself works because my mother's computer, which connects via ethernet, has internet access. my dad's computer, which is, i guess, the airport administrator station, has internet. his wireless signal is, obviously, fine.
for some reason, though, i cannot connect to the internet on either my laptop or my brother's. both computers have strong wireless signals and SAY they are connected, but when i open safari, i can't connect. i've tried EVERYTHING -- reread the apple support stuff about 100 times. i thought maybe there was a PPPoeP issue, but that doesn't seem to be it... i've done a hard reset of the airport express and that doesn't fix it... i've checked all the network configurations and they seem to be fine... the IP addresses on both laptops begin with "10.0.1."something, which seems to be right... i'm stumped.
my best guess is that there must be settings on my dad's computer that don't recognize the laptops trying to connect.
if anybody has any advice, it would be greatly appreciated. if you have any particular places on the apple support page that you think i should look at, just post the link. thanks in advance.
p.s. my dad's computer runs 10.4.5, my brother's laptop same, and my laptop 10.2.6, if that makes any difference.

one more thing... my laptop definitely has the capacity to connect wirelessly, as i use it at work with no problem... it just automatically connects to the strongest signal. basically, everything looks right, it shows a strong signal and says i'm connected to the network, but then i can't get online.

Airport Express Base Station Died

I have had the unit for 2 years and it worked flawlessly. Last Friday it stopped working. The Green Light is on showing connection, but none of my mac computers recieve internet when using safari or firefox. The Utility shows airport express on but not connected to internet. However my computers work fine when plugging the ethernet cable right into computers. Hard reset, soft reset, unplugging and moving to another wall and updating firmware have not worked. Are there any other options, or is it dead? If it is dead any suggestions on non apple routers that are mac compatible or are the apple routers best options for a novice like me?

The symptoms you describe are not typical of a "dead" Airport Express.
Do a proper factory default reset per:
http://docs.info.apple.com/article.html?artnum=108044
...and keep holding the reset button down until you see the four green flashes (10-15 seconds).
Then cable the Airport Express ethernet port to your Mac. If the Airport Utility can "see" and allow you to configure the device, then its ethernet port is working - and the problem must be with the Airport Express being unable to obtain a connection from your ISP.

Airport Express works fine with non-Apple products???

I've owned my Airport Express for 2 years now and never a problem until this morning. Now, the airport express is powered on, green light and all, connected to cable modem, but my Early 2008 Macbook Pro and iPhone 4 will not connect to it. Funny though, because it shows up in my list of networks on both devices. When I try to select it from the list (of course it used to connect automatically, now it doesn't connect at all), neither the MBP nor the iPhone can establish a connection with it. Sometimes the iPhone asks for a password, even though the password hasn't changed and it is stored in the device. It should also be noted that both the iPhone 4 and MBP can still see and connect to my neighbors' wireless routers within range.
Now for the really weird part: the Airport Express still connects to and performs at 100% with other devices, including 1) my Dell running Windows Vista, 2) my XBox 360, 3) HTC Thunderbolt phone, and 4) a Sony Blu Ray player with wireless internet capabilities. I have power cycled all of the equipment at least 5 times, and all of the non-Apple devices continue to connect to the Airport Express just fine, while the iPhone 4 and MBP cannot connect. I have even installed Airport Utility on the Dell and did a full factory reset of the Airport Express, but that didn't fix the problem either.
What is going on here?

At first we could plug the Dell in directly but that was before setting up the AX. Now that the AX works the Dell cannnot connect even wired. (It says that it's connected but it cannot find server when you try to open a webpage). Could this be a problem that the moden cannot go between Mac & windows?
Most modems tend to "remember" the last device connected to it, so it's important to do a complete power-down/power-up when switching devices. It's possible that your modem did this when you attempted to connect the PC directly. My purpose of having you connect the PC directly was to verify that it can access the Internet with a wired connection and that it's wireless setting needs to be troubleshot further.
The power recycle process should be something like the following:
- Power-off the modem & AX; If possible, leave the modem off overnight.
- Power-on the modem; Wait at least 30 minutes.
- Power-on the AX; Wait at least 5 minutes.

Managing airport express from Air disables the express

Hello,
Our Airport Express was not showing up in the wireless networks. I reset the express by holding a paperclip in it. It came up and the Air recognized it, but when I tried to configure it, it seemed to work but then the express never came back online. The only way I can get it to work is by using our old mini running Tiger. I don't know if it is a Leopard problem or a MacAir problem, but one of them wrecks the airport express.
Anyone know how fix it so the new computer can manage the express?
thanks
Bob

Have you tried setting the AEX back to factory condition and then using the Air to configure it? I had to do this with one of mine in order to get it to work. Also, be sure you use the correct security settings when you update it.

Airport Express/wifi router/iTunes Home sharing/iDevices - no shared library

iTunes on Mac mini.
Home sharing enabled on mini and iPhone & iPad.
Mac mini connected with ethernet to Quest DSL wifi modem/router.
I can see Shared library and content (videos and music) on iPhone/iPad.
Little Snitch shows iPhone/iPad connecting to iTunes.
If I connect the Mac mini via wifi to Quest DSL, the Shared library shows up on the iPhone/iPad but no content.
Little Snitch shows no connection to iTunes.
If I connect to the AirPort Express via ethernet or wifi, I see Shared library but no content.
Turned off both Little Snitch and Firewall but nothing works.

Finally figured it out...
Had the DNS for wifi connection on the Mac mini set to the two OpenDNS servers but not to the AirPort Express.
I added the address for Airport Express but it did not fix it right away.
I turned off wifi then 'dscacheutil -flushcache' in Terminal, turned on wifi and the shared library content showed up on the iPhone and iPad.
Still don't understand why it would show the library but with no content.

Airport Express fix/workaround for freezing

I had a problem with my Airport Express freezing and Apple did not know what could be causing this. I found an article on Macfixit suggesting to revert to the previous firmware revision - in the case of Airport Express 6.1.1. Having done this, the unit is now stable. The Apple product specicalist is going to submit this to engineering for a fix. Here's the article:
http://www.macfixit.com/article.php?story=20061103093206414
Article Text
Friday, November 03 2006 @ 09:30 AM PST
Downgrade AirPort Extreme firmware for repeated dropouts (lapses in connectivity)
We continue to report on the issue of AirPort Base stations (including the AirPort Extreme Base station, AirPort Express, and older units) suddenly refusing to operate properly -- unable to access the Internet, transfer print jobs, etc. -- continues to be a prominent detractor to an otherwise solid product line.
Symptoms of this issue are usually as follows: A base station configured and working properly, allowing connected Macs and Windows machines access to Web sites, e-mail and other Internet functions; as well as allow intra-network activity like sending of print jobs and file transfers to occur. Suddenly, the base station becomes non-functional. It remains on, and can be viewed from the AirPort menubar item, generally with no degradation of apparent signal strength, but disallows any connectivity to the Internet and cannot send print jobs to USB or Ethernet-connected printers.
Emerging as the most commonly successful solution for this issue is a downgrade of AirPort Base station firmware to version 5.5.1. Reverting (or updating to) this edition of the firmware has eliminated dropouts for a surprisingly high number users. The current AirPort Extreme firmware version, with which many users are experiencing dropouts, is 5.7.
In order to install firmware version 5.5.1, simply download the package, launch the updater application and follow the on-screen instructions, selecting your afflicted Base station.
A couple caveats: This workaround is only applicable to AirPort Extreme Base stations, not AirPort Express or regular AirPort Base stations. Also, downgrading your firmware potentially poses some significant security risks that should not be overlooked. By reverting, you'll also lose the enhancements made in the latest firmware edition (5.7), including purported performance enhancements.
Still, the astounding success with which this workaround has been applied makes it a good option for users who cannot reasonably use their AirPort Extreme Base stations for extended periods of time.
As described by one reader:
"I have about 60 Airports, all Extremes. We had continual issues with them 'freezing.' No pattern could be seen at all. Power outages sometimes accompanied them. We'd have to visit them and power down/ power up to get them working again. My Apple rep told me the solution was using the updater for firmware version 5.5.1. Worked like a charm. We haven't had a return of the issue."
MacFixIt reader Garvin Boudle adds:
"We have 12 Airport Extreme base stations and all started to drop like flies after upgrading to the latest firmware. After three weeks of restarting the units, I downgraded the firmware to the previous version and have not seen one problem since. The problem has nothing to do with NAT as that function is not in use."
Feedback? [email protected].
Previous coverage:
Inexplicable AirPort dropouts
Macbook Pro Mac OS X (10.4.8)

I had the same thing happening to me. Over the course of 3/4 year it got worse and one day the thing just stopped working. Of course that was beyond the warranty period .
If it is still under warranty: return the thing.

I recently switched from LinkSys to Airport Express 802.11n. I love it, but I can't get the Wii to talk to it so I can stream NetFlix. I've found MANY discussions on this, but it's still not clear to me. Anybody have a step by step so I can fix it?

I recently switched from LinkSys to Airport Express 802.11n. I love it...but now I my Wii can't see it so I can stream NetFlix. I have found MANY discussions on line about this...but it's still not clear to me. Anybody have a step by step way to fix this? Thanks! Jim Matherly

Well, the Airport Express is also compatible with 802.11a, 802.11b, and 802.11g. If your Wii is unable to connect to the wireless network, I recommended changing the wireless security of your network.
Open Airport Utility, select your Airport Express and click Edit. Navigate to the Wireless tab and change your security from WPA2 Personal to WPA/WPA2 Personal. Then click Update on the bottom right.

Wired computers unable to see printer on Airport Express...help?

Hi all,
I recently set up an Airport Extreme on our office network to offer wireless network access piggybacked on our wired router. I then purchased an Airport Express which I was planning on using as a wireless print server for our Canon i9900 for all office computers connecting wired or wirelessly, which would interface with the network via the Airport Extreme Base Station.
I have configured the Express as an extension of the existing Airport network, and attached the printer to it via USB. All the computers in the office which have airport cards onboard can see and print from the printer, which is great. The problem is that all of the computers connecting to the network via wires are unable to see the printer (this is under both 10.3.x and 10.4.x, all airport software completely updated.) The Extreme base station shows up for all office computers in their Airport Admin Utility, AND if the printer is connected directly to the Extreme Base Station via USB, all computers can see the printer over Bonjour/Rendevous.
Anybody have ideas as to how I can get my wired machines to see the printer on the Airport Express?
Thanks!!

Applications > Utilities > Airport Admin Utility
Scan and Select your Airport
Click Configure
On the Airport Tab
Base Station Options...
Check Enable Remote Printer Access
iFelix

Unable to get Airport Express to extend Time Capsule via WDS

Hi all,
I have a Time Capsule that's a couple years old, and recently decided to try to extend its network given that we recently did a lot of re-arranging things in our home. I followed the instructions posted here for using version 5.5.2 of the Airport Utility but I'm not having any luck... I've triple-checked that the SSID, security settings, etc. are identical between the two devices. I set the Time Capsule as the main WDS device and entered the airport ID of the Airport Express into it, and set the Airport Express as the remote WDS device and put the airport ID of the Time Capsule there. As far as I can tell I've got all the settings correct.
What really confuses me is that I can get the two devices so that the Time Capsules status light is green but the Airport Extreme's status light is yellow. The Time Capsule reports that WDS is functioning properly but the Airport Extreme is unable to connect to the WDS network. I have the two devices only about 5 feet from each other so signal strength certainly shouldn't be an issue.
Any ideas what's going on?
Thanks,
-Bruce

I would not use WDS unless your AEX is so old that is all it supports. Much easier to configure the TC to allow the network to be extended under the Wireless tab. Then configure the AEX's Wireless Mode to Extend Existing Network from the dropdown menu.

Unable to connect to Internet via Airport Express - 'cannot contact server'

I'm unable to connect to the internet via my Airport Express. I'm using OS 10.3.9, and had the same setup with no problems at a previous address, but with a different modem from the same ISP.
My AE is connected - the light is green - and my mac is connected to the network in Internet Connect. But when I open Safari I get an 'unable to contact server' message.
I've tried rebooting everything (modem, AE, Mac), and leaving modem/AE off for several minutes. Also reset the AE, but to no avail.
The connection works fine via Ethernet cable.
Any ideas?

Thanks, I checked out that advice doc (106798), but could not connect to the address (http://17.149.160.49) which is given to test if it's a DNS issue. My ISP says I shouldn't need DNS settings.
The service is PPPoE, and I went into Airport Admin Utility to check if the Airport was configured for this. Under Configure/Internet, I found it was set to 'Ethernet', so changed it to PPPoE. Then when I restarted I got connection status in the bar (and good Airport signal), but status flipped between 'looking for PPPoE host' and 'negotiating PPPoE host', sometimes sticking on one or the other each time I tried rebooting all gear.
Any other ideas?

Unable to access internet via Airport Express

Hi. I'm have trouble connecting to the internet using my Airport Express.
When I plug in my DSL modem to the unit, I get the solid green light. My Macbook is able to connect to the airport, and to other computers on the same Airport.
However, none of my computers are able to reach any internet sites. They were even unable to directly ping a remote IP address. However, if I plug my DSL modem directly into my Macbook, bypassing the Airport, it correctly connects to the internet, which leads me to believe the problem is with my Airport.
A couple of oddities which I don't know if they are normal. First, in my MacBook's network prefs, the DNS box is blank. However, I'm connected via DHCP, so I didn't know if that'd matter. In the airport configuration app, under internet, it's also using DHCP, but the box is empty, with the same address as the router (192.168.1.1) greyed out next to it. The IP address is 192.168.1.5. This number is rather different than when I connect to my DSL router directly on my MacBook.
I'm running what I believe to be the newest firmware (6.3).
Any ideas anyone?
Thanks,
Nathaniel

Hi,
I solved the problem using the airport express firmware 6.1.1. and erasing all favourites networks in network pref panel to create new ones. You may also check the keychains utility (applications -> utilities). If there is several times the same pass, just keep the latest and erase the others.
Hope my english is understandable...

Airport Express is unable to be fixed

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