Airport Express no longer works in "Enterprise Arrangement" Long

This is going to be somewhat long, so bear with me as I will try to be as detailed and complete as possible. I just was hung up on by Apple Technical Support after Michael waited until 6:01pm PDT so I could not call back, so any help would be appreciated.
I have three airport express base-stations that are arranged as follows:
1. Living Room - connects to my cable modem and iTunes to send music to the stereo.
2. Kitchen - extends the airport signal so that it covers the back yard and is connected to a USB printer.
3. Den - extends the airport signal to cover the bedrooms and is connected to iTunes for the den stereo.
The three units are connected via WDS in a very simple setup that took about five minutes to complete via Setup Assistant and some minor alterations in Airport Utility. The entire system functioned perfectly for over eight months until today when the Kitchen unit was no longer communicating to the printer and could not be accessed using Airport Utility. It would only "flash amber" after attempting numerous resets and even factory default resets. So, what to do -- thinking that the Airport unit had given up the ghost (I had one fail some time ago), I called apple support under my AppleCare plan.
The first representative (Chris) was very helpful and worked with me to try to reset the unit. When he could make no progress, I was passed along to a "product specialist," Michael, who tried very dilligently to explain from the beginning that my arrangement was far too complicated for basic support and that I had to buy an enterprise service contract in order to solve my problem. We spoke briefly and I assured him that I would accept whatever help that he could provide, as I felt that the particular base station had some malfunction.
We spent the better part of ninety minutes resetting the problematic (Kitchen)base-station to no avail. Finally he offered the following solution: "if all you want is to use it as a print server, we can set it up on it's own network." I said that that was not what I wanted, but thought we could try it as a possible workaround solution. After a few minutes of tinkering he had me set up a new network that only served as a print server. No longer did I get the range-expansion of my previous arrangement, and I have to switch the entire network from the airport menu in order to print. I can no longer print and surf the net or print and listen to music. He felt that this was an acceptable solution and tried to tell me that he and I "agreed to disagree" about this being a solution.
I explained to Michael that this was very "un-apple-like" in it's application and that there had to be something wrong with the base-station as it continues to "flash amber" rather than going to solid green. He reiterated his "agree to disagree" statement and said that my setup was too complicated for basic support. I offered to turn off the Den base-station to bring about an "acceptable level of support complexity." To this, Michael became very testy and proceeded to spend a minute or so explaining why I could not be helped and then hung up on me.
After being disconnected at 6:01pm PDT I then unplugged the Den base-station and simplified the system to what apple will support and still the problem persists: the Kitchen base-station will not join an existing network and run the USB printer at the same time. It can do one or the other, but when setup to do both, it consistently "flashes amber" and is inaccessible to Airport Utility - attempts to connect to the Kitchen base station through Airport Utility are met with the Spinning Beach Ball of Death and eventually with an error message : Airport Utility is unable to recognize the network.
I would appreciate any help or suggestions, but I'm afraid that I have an Airport Express paperweight.
I'll try again with Apple in the morning, also, but would like to solve this tonight if possible.
Thanks in advance,
Field
Powerbook G4   Mac OS X (10.4.7)   Airport Express 6.03

I called AppleCare this morning and Sean helped me out in a huge way. In all of my attempts, I had not done a factory-default reset on the main base station and apparently some sort of endless loop had occurred between those two stations. Sean was very helpful and patient with me, but now the system is working as promised. Moral of this story is if a factory default rest doesn't help on the "problem" base station, try resetting all of the units.

Similar Messages

  • My Airport Express suddenly stopped working – the light no longer turns on. Is it a lost case?

    I think I bought it 3 years ago, so I'm assuming it's no longer covered by any sort of warranty. Should I just toss it out and buy a new one, or is there any chance that I can get it fixed somehow? I would be so thrilled to not have to spend $100 on a new one!

    Unless you want to carefully saw open the case along the center seam with a fine toothed hacksaw or similar tool to open up the AirPort Express and look for something obvious....like a connector that has come loose or broken wire, it is time to replace the AirPort Express.
    Your chances of success are very small if you want to try the repair route, so do this for the fun of it more than hoping that it will work.
    Even if repairs were possible, a regular shop would likely charge you more than the cost of a new Express.

  • DSL to Cable Modem switch - now Airport express doesn't work

    I just switched from DSL to Cable and now connecting to the internet via my Airport express doesn't work. It's fine direct connecting via ethernet.
    Is there a known issue? I've tried various things but no dice.
    Are my Airport expresses now married to the older modem?
    Any help would be appreciated.

    Okay I got a new Airport extreme since there was a chance that the new modem and the expresses weren't 100% compatible and the Extreme worked almost out of the box.
    Truth is, I might have just had to hold down the reset buttons on the expresses longer so that they would revert to the manufacturer's default and they might have become functional since I did that later and my old expresses are now connected to the home network.
    For anyone else with this issue, before giving up or if you don't need an excuse to buy an extreme, hold that airport reset button in a good two minutes before and then another two during the plug-in and you might get lucky.
    Thanks.

  • I have changed my DSL router and my Airport express device doesn' work anymore

    Hello, After I changed my DSL router (from my internet provider, it's a netgear), my Airport Express doesn't work anymore. It shows a yellow light.
    I have tried to unplug several times with no success. The Airport utility on my Mac (running MacOS 10.6.8) doesn't discover it.
    Any idea?

    Unplug the AirPort Express from power
    Wait a minute
    Hold in the reset button on the Express and keep holding it in for an additional 7-8 seconds while you simultaneously plug the Express back in to power
    Release the reset button after the hold period and allow 40-45 seconds for the Express to restart and come back up to a slow blinking amber light.
    Now the Express is back to factory settings
    Look for a wireless network with a name like Apple Network xxxxxxx. You have to log on to that network first....no password is required.....then open AirPort Utility

  • My Airport Express just stops working. Computer keeps searching for it. DSL modem is OK. Have to unplug Airport Express and replug to get it to work again. Starting happening sporaticaly some time ago, but now it is about once a day, maybe twice a day. Ha

    My Airport Express just stops working. Computer keeps searching for it. DSL modem is OK. Have to unplug Airport Express and replug to get it to work again. Starting happening sporaticaly some time ago, but now it is about once a day, maybe twice a day. Has v.6.3 on it. Supposedly up to date.What's the problem?
    Has anyone had that happen? Solution? (other than purchase a new one.......)

    My Airport Express just stops working. Computer keeps searching for it. DSL modem is OK. Have to unplug Airport Express and replug to get it to work again. Starting happening sporaticaly some time ago, but now it is about once a day, maybe twice a day. Has v.6.3 on it. Supposedly up to date.What's the problem?
    Has anyone had that happen? Solution? (other than purchase a new one.......)

  • Airport Express has stopped working, no IP-adress

    Airport Express has stopped working. In my Airport tool, I can't see the Airport Express anymore.
    Under network, I can still see the Airport, but it says, that it cant find an IP-Adress.
    It can see my Airport Extreme.
    Thanks in advance.
    Best
    Clintcool1968

    Try resetting the Airport Express.
    If you don't see it in Airport Utility in your Utilities folder, then you would need to reset it...
    Do you have it set to "Join" the Extreme network? or something else?
    See this Apple doc on how to reset your base station.
    http://support.apple.com/kb/HT3728
    Also, you would not see it in your Network preference panel in the System Preferences.
    You will only see the main network which is your Airport Extreme....
    Unless you have 2 separate networks....
    How many do you have?

  • Airport Express doesn't work with Mountain Lion

    I installed Mountain Lion and now my airport express doesn't work as a way to play itunes through another set of speakers. 
    Not only that... but the airport utility doesn't support my airport express.
    Time Machine doesn't work either....
    I want my snow leopard back!!!
    Any insight????

    I understand that Airport Utility 5.6 must be used to configure it... but that being an older version... I can't install it with the new OS... RRRGGGGGHHHH Mountain Lion!!!  I'm not liking the switch at all.  I've spent more time fixing problems with this ... how can I go back???

  • Hi, The Airport Express does not work with iOS 7.0.4, I appreciate your help to resolve this event. Thank you,

    Hi, The Airport Express does not work with iOS 7.0.4, I appreciate your help to resolve this event. Thank you,

    Please locate the model number of the AirPort Express and post back that information.
    The model number is located on the side of the AirPort Express. It begins with an "A" followed by four numbers.
    We are not sure what you mean by "does not work".  Does this mean that the AirPort Express worked at one time and has just recently stopped working?
    Have you installed a newer operating system on your iOS device recently?
    Or, is this a new AirPort Express that you are trying to configure for the first time?
    If yes, what service will the AirPort Express perform on your network?
    Please remember that we cannot see your network, so we only know as much about your problem as you can tell us.

  • Need Help...my wireless airport express will not work with my update of snow leopard

    after installing snow leopard on my macbook pro my airport express will not work...or will connect only for a minute at a time.

    If you mean by "airport express" the square airport router you plug in and has a usb port then run the Airport Utility located in your Utilities folder to set it up again. If AU doesn't see it you may need to do a re-set of the AE.

  • AirPort Express won't work with 7.0.2

    Everything was fine til I bought a new Shuffle. It made me upgrade to 7.0.2, now my Airport Express won't work. I have firmware 6.2 and just uploaded all of the newest updates from apple.com for it (AX). The security is off on my network and the AX is connected with a green light. Still no option to choose my home stereo which is hooked up to the AX. HELP! I have spent all day trying to get this to work!!!!

    My Airport Express when it is setup to extend my network while plugged into Ethernet will Create a network under settings
    This is the correct setting to "extend" the network using an Ethernet connection. Technically, this is called a "roaming" network.
    If I change this to Extend A Network it doesn't work properly.
    This is because "Extend a wireless network" is used only when AirPort devices communicate with each other using wireless only......not Ethernet.
    It would help if Apple used settings like "Extend a network using Ethernet" and "Extend a network using wireless only".....but they don't.
    The AirPort Extreme will need to be configured as the main router if you want it to provide a Guest Network. It cannot do this if it is configured in Bridge Mode.

  • Someone gave me a airport express router. it works great with my macbook but when i try to connect to my iphone it says it can't be set up by "this software". Where can I download whatever software my iphone needs so I can get wifi?

    Someone gave me a airport express router. it works great with my macbook but when i try to connect via wifi to my iphone it says it can't be set up by "this software". Where can I download whatever software my iphone needs so I can get wifi?

    Per chance is your AirPort Express Base Station (AX) an 802.11g model? If so, that is why you are getting this error message from the AirPort Utility running on the iPad. You would need to use either version 5.6 or 5.6.1 running on a Mac or a PC to administer this base station.

  • I am setting up a used Airport Express. It works fine with my computer for internet connection. Now I am setting it up for Tivo connection. They ask for a Gateway router number.  Where can I find this number?

    I am setting up a used Airport Express.  It works fine and my computer can get on the internet whith no problems.
    I want to enable my Tivo box to connect to this wifi net, Tivo asks for a Gateway Router number. Where can I find this number?

    The "gateway" number for your AirPort Express, by default, is 10.0.1.1

  • I am trying to hook up a airport express from a work server that has a assigned ip address. the airport works but no internet

    I am trying to hook up a airport express from a work server that has a assigned ip address. the airport works but no internet

    Encryption wouldn't matter except for Wifi.
    While 10.2 might help, there's not much you can do on the Internet these days with less than 10.4.11
    Tiger Requirements...
    To use Mac OS X 10.4 Tiger, your Macintosh needs:
        * A PowerPC G3, G4, or G5 processor
        * Built-in FireWire
        * At least 256 MB of RAM (I recommend 1GB minimum)
        * DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
        * At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools  (I recommend 20GB minimum)
    http://support.apple.com/kb/HT1514
    http://www.ebay.com/sch/i.html?_nkw=mac+os+x+tiger+retail+10.4
    See Tom's, (Texas Mac Man), great info on where/how to find/get Tiger...
    https://discussions.apple.com/message/15305521#15305521
    Or Ali Brown's great info on where/how to find/get Tiger...
    http://discussions.apple.com/thread.jspa?messageID=10381710#10381710
    As far as Memory, that's sort of easy, find your eMac here...
    http://eshop.macsales.com/MyOWC/Models.cfm?Family=emac&sType=Memory
    As far as Hard Drive, it's not easy to replace the Internal drive, I'd maybe suggest an external Firewire drive to boot from...
    http://eshop.macsales.com/item/Other%20World%20Computing/MAU4S7500G16/

  • Time Capsule-AirPort Express-WDS not working together

    According to everything I've read here, I've configured this properly, but it doesn't seem to be working. If anyone can help me troubleshoot this I would greatly appreciate it.
    I have a new Time Capsule acting as my main wireless base station; it has a manually-configured static IP address, is plugged into my Verizon FIOS router, and is set to distribute IP addresses over wireless using DHCP. I have it set to run a 5 GHz network in addition to the regular 2.4 GHz network. I have an older AirPort Express that I want to use to extend the range of the 2.4 GHz network (the Express can only do 802.11b/g, not 802.11n), in part because we have some older devices in the house that I don't want to slow down the 802.11n network, and in part because the 802.11b/g signal doesn't reach all parts of the house very strongly. So I told the Time Capsule to make its network extendable, told the AirPort Express to participate in a WDS network as a WDS relay, and entered the MAC address of the Time Capsule's 2.4GHz network as the WDS main. Result: flashing amber light on the AirPort Express, which no longer shows up in the AirPort Utility; I had to do a hard reset in order to get the Express back (and then it had to be reconfigured again, of course). At the moment I have it just joining my wireless network, and that works -- green light -- but of course doesn't allow the Express to extend the range of the wireless network.
    What am I doing wrong here?

    Before there was dual band, we always told users that if they used WDS, the entire network would revert to "g", even if the Time Capsule, AirPort Express, etc were capable of "n" performance.
    Your findings seem to confirm that this happens with a dual band as well.
    I think it's well worth it to get the AirPort Express 802.11n. Then you can reconfigure the Time Capsule back to "Create a wireless network" and check the box to "Allow this network to be extended"
    The Express"n" would then be configured to "Extend a wireless network". I use this setup and would highly recommend it. There may be a slight bandwidth loss due to overhead, but the performance is light years ahead of WDS.
    If you are using the same network name for both bands on the Time Capsule, then I believe by default the Express will extend the 2.4 GHz "n", "g" and "b" band. This makes sense for most users since 5 GHz signals do not travel well over distance or penetrate obstructions well.
    IF...you want to extend the 5 GHz band, the only way that I know how to do this is click Wireless Network Options on the wireless setup page for the Time Capsule and enable the option to assign a different name for the 5 GHz network.
    Then you will have to configure the Express to extend this specific 5 GHz network. I never had much luck extending 5 GHz, and I wanted my iPhone to be able to use the network across the house, so I went with the simpler one network name for both bands and extended the 2.4 GHz network.
    If you have a "g" device joining the extended network, it may tend to slow the "n" devices down slightly...when the "g" device is active, but it won't drag everything down to "g" levels. When the "g" device is not active, "n" devices will run at "n" speeds.
    BTW, the ethernet port on the AirPort Express is active when you configure it to "extend a wireless network". This can come in handy for hooking up DVD players, etc that need an internet connection for firmware updates and extra features.
    Follow up....I tried a very quick reconfiguration of my dual band AirPort Extreme (same router that the Time Capsule users) and AirPort Express using the WDS arrangement and everything did indeed drop way down in speed and performance.
    Post back if you have questions. Happy to help.
    Message was edited by: Bob Timmons

  • Airport Express Won't work on Computers but works on other devices

    I switched from att dsl to comcast internet. I set up my modem and then purchased an airport express to use as my wireless router. When I set up my airport express, I installed the airport utility on my windows vista laptop, was able to create a network, password, etc.. However, once set up, I could no longer find my airport express in my airport utility. My windows vista laptop, and windows 7 laptop can not connect to the internet. I also installed airport utility on the windows 7 laptop and that laptop cannot locate the airport express. However, my PS3, Wii, iPhones, and old XP desktop can all locate the network, connect and work very well.
    Also, if I directly connect the ethernet cable into either laptop, they will connect to the internet fine. I have tried downloading drivers, changing security on both, resetting the airport, power cycling, and have not succeeded. I have no idea what to do next. I can not understand why most of my devices can detect the router and others can not. I know that the laptops can connect wirelessly because I brought them to my parents house to test them out and they both worked fine.

    Hello akommatas. Welcome to the Apple Discussions!
    Please try temporarily disabling the Windows or third-party software firewall on any PC that is having difficulties accessing the AirPort Express Base Station (AX) with the AirPort Utility. Can the utility find and access the AX now?
    If not, instead of waiting for the AirPort Utility to scan, go to the utility's menu bar, and then, choose File > Configure Other ... > Enter 10.0.1.1 in the IP Address field, and then, enter public for the password.

Maybe you are looking for