Airport Express that will not reset, nor can it be controlled by s/w

I have tried to switch an older (white) airport with a new Airport Express. At first it did work, then nothing. Software either the appls/util/airport set-up or configure utilities can't connect or find the Airport Express. It will show up as a gray set of bars but doesn't name my network. The only way to configure this requires going to the utilities which of course cannot find the signal. I'm going crazy I want to network iTunes and my printers with my airport equiped imac, iBook, PowerBook G4, and the new MacBook Pro. I'm spending hours going over this, nothing changes but my level of frustration.
My high speed line is perfect and the old Airport works wonderfully, but won't do the other tasks nor is it portable for use on the road.
Is this a dead Airport Express or can I somehow make it work well. The light will be a steady yellow and show up 4 gray bars on my menu bar. Sometimes it blinks yellow. I haven't seen green since the first and only successful use, for one Internet session. The reset button does nothing.
I have paid Apple a fortune over the years, 27 computers, all the Apple software for all my machines and vidoe use. This is the first total failure. I'm very upset. Help Please
Thanks, Steve otherinfo>Airport Express Mac OS X (10.4.7) used with an iMac, PowerBook, iBooks, and soon to be four MacBook pros, I need it badly for travel

Hi Steven,
Have you tried a Hard Reset?
http://docs.info.apple.com/article.html?artnum=108044
Also, is the computers access this Airport Express have the latest Airport Software?
http://docs.info.apple.com/article.html?artnum=75422
After you get your Airport Express set up using Airport Setup Assistant make sure the Airport Express has the latest Firmware.
http://docs.info.apple.com/article.html?artnum=75422
Here is what the Lights mean on the Airport Express.
http://docs.info.apple.com/article.html?artnum=108045
I understand your frustration. Apple makes great products that don't fail to often, it makes it even more difficult to deal with.
I sure hope this helps..
Message was edited by: scooter

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Airport Express that will not reset, nor can it be controlled by s/w

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