Airport Express won't connect to internet via WAN ethernet

I have new model Airport Express (AE)
I am attempting to use the AE as a wifi router in my office.  I'm sure the office has some sort of secure internet, although when I hardwire my computer to the internet via ethernet my computer connects immediately to internet with no passwords or logins necessary.
I have set up my AE to create a new wireless network.  It is ready to go, but it does not recognize that it is connected to internet.  Ethernet cord is plugged into WAN input, and other end is plugged into wall for office supplied internet.
AE will not recognize that it is connected to internet.
I assume this is due to something with the office supplied internet being secured or "special."  Is there a work around here, or suggested next steps?
Thanks.

If you get all three together, "Ethernet unplugged" would pretty much explain the other two errors. Troubleshoot that first.
Is the same ethernet cable you are using with the AE the same one that worked with your computer? Is it oriented in the same direction (same end to the wall) as when it was used with the computer? Your office might use a non-standard cabling system or be taking some other measures to deter the use of foreign equipment.
Have you asked your office's technical support folks for any special instructions?

Similar Messages

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  • Can i transmit music from iphone to airport express without being connected to internet?

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  • I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

    I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

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  • I changed cable providers and now my Airport Express won't connect to the Internet.  How do I fix this?

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  • Airport Express won't connect to Extreme by ethernet

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