Airport Express won't see ethernet cable and internet

I have just connected to new ISP. Airport was working perfectly before. I try to connect new modem to airport with ethernet cable and the Airport utility says nothing is connected to the ethernet WAN port and keeps telling me to plug it in but it is...I have hard reset, and rebooted everything... I am at a loss. Do I need to change IP addresses or DNS server addresses? I connect the ethernet direct to my macbook and the internet works perfectly, but I plug the ethernet into the airport and it doesn't see it. Can someone please help me, the ISP's advice is buy a router from them... but I have used airport for many years on different ISP's and they have worked. Does anyone have a suggestion besides rebooting and the paperclip?

Sorry, I am not familar with this product, but maybe some other users who have used the same product can help.
IF you have not yet performed a full Factory Default Reset on the AirPort Express, that might be a good idea, as a Hard Reset will not return the AirPort Express back to factory fresh settings.
To do this....
Power off the AirPort Express for a few minutes
Hold in the reset button first, and keep holding it for an additional 9-10 seconds while you simultaneously plug the Express back in to power
Release the reset button after the hold period and allow a full minute for the Express to restart
It is unusual for the WAN port to fail, but if you continue to see the message about no connection at the WAN port, that is likely what has happened.
If you have an Apple Store in your area, you might want to take the Express to them to let them have a look.

Similar Messages

  • Older Airport express won't see the signal from the cable modem.

    Older Airport express won't see the signal from the cable modem.
    My macbook sees the AP express and I can stream music to it but no internet. If I plug the ethernet cable directly into the macbook I can see the internet

    Anytime you change networking hardware, it is always a good idea to perform a complete power recycle of your networking components.
    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    Disconnect the AirPort base station from the Internet broadband modem.
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    Power-up your computer(s).
    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • Why won't my old iMac G4 recognize my Airport Express when connected with ethernet cable?

    After I installed an Airport Extreme as a base station for my network, the G4 couldn't recognize either the Airport Express or the Airport Extreme unless it was connected by ethernet cable to the Airport Extreme - then both devices show up in the G4 utility. I have reset the Airport Express to factory settings many times and the Utility in my iMac 3.2 Ghz Intel Core 13 indicates that the Airport Express is working. Any ideas?

    I suspect its to do with the WPA setup support changes.  My very old G3 seemed to have the same issue of not able to connect to Extreme or Express.  Used to connect before years back to Apple routers but refused to in recent time for reasons not explainable so I just connect it now via cable.

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    No, not unless you connect the two with an Ethernet cable and configure the Express as a bridge.
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  • Airport express won't connect to cable modem

    We recently moved to a new residence and just had internet service installed by a technician. Unfortunately, I didn't have my Airport Express handy while he was here, so he simply connected my Macbook Pro directly to the cable modem via ethernet cable. When I found my Airport Express, I disconnected the Macbook Pro from the cable modem and connected the Airport Express to the modem via the same ethernet cable and powered up. The Airport Express began flashing yellow but the flashing yellow never did turn the steady green that indicates the Airport Express is receiving the signal. I called my internet provider but they don't deal with router issues. What can I do?

    Cable modems "remember" the device that is connected. Your modem is "remembering" your computer and looking for it when you connect the AirPort Express, so it will not connect to the AirPort Express.
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    Power up the modem only and let it run 3-4 minutes by itself
    Power up the AirPort Express and let it run a few moments
    Power up each computer and device one at a time
    Check for proper operation.
    If...you are switching from a previous DSL service to cable, you may need to reconfigure the AirPort Express. Post back for more info on this.
    Message was edited by: Bob Timmons

  • Airport Express (not n) with ethernet hub and as wireless base

    Will Airport Express do this?
    I've got a cable modem. It connects by ethernet to a hub. Airport Express (not n) connects to the hub by ethernet. My laptops (MacBook and HP 69xx WinXP Pro) connect to AX and internet just fine.
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    ^
    |
    |
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    With only the hub, the NAS, and the express, you can't access both the internet and the NAS wirelessly at the same time. Here's why:
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    You need the Express to be connected to the internet. Unless you have another wireless router (Apple or otherwise), it will have to be connected through its Ethernet port. Therefore, the Ethernet port must act as a WAN port.
    The NAS, on the other hand, is part of your network. For it to be connected, the port must act as a LAN port.
    This means that the NAS can't be connected to the Express via Ethernet because then the port would need to act both as a LAN port and a WAN port, which it can't do.
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    Message was edited by: adsfushi72

  • Airport Express does not allow ethernet connection to internet

    I use my Airport Express to stream music to my speakers from iTunes, but I find that I cannot access the Internet via the ethernet modem connection. What is the deal?

    Hello Stonegroove. Welcome to the Apple Discussions!
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    I assumed that you have already tried using different "known good" Ethernet cables, just in case the one you have now is faulty ... correct?
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    Please try the following:
    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
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    Power-up the base station; wait at least 5-10 minutes.
    Power-up your computer(s).
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    2007-09-28 08:15:33 _0400
    2007-09-28 08:15:34 SytemUIServier [80] lang is:en
    Sep 28 08:15:43 cory/System/Lybrary/CoreServices/mcxd.app/Contents/MacOS/mcxd:
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  • I just bought an AirPort express. Currently I have a qwest wired router plugged into the back of my computer via an ethernet cable. Can I just unplug the ethernet cable and plug it into the AirPort express, then use the setup utility?

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