Airport Express won't update

As I signed up for HDTV from my local provider, they swapped out their old DSL modem and my router and replaced it with a 2Wire (http://www.2wire.com/index.php?p=399) combined modem/router. My AP Express hasn't worked since. When I do the setup, everything works well until the update is supposed to happen. The utility then cannot find the AWD to update it. The APX no longer will do a factory reset either. Could it possible be the new modem/router? I've tried all sorts of suggestion, on resurrecting the APX, from various forums on the net to no avail. Any suggestions? Is it possibly dead

Is your 2Wire equipped with WiFi? If so, do a factory reset on all your hardware including your APX and then do exactly the following in order:
1) Create wireless network using WEP security and 13 digit key (password)
2) Connect Airport to DSL modem
3) Reset Airport
4) Open Airport Utility
5) Choose "Join Existing Wireless Network"
6) Fill in appropriate fields
You're done! You can now disconnect your APX from your 2Wire and they should both be sharing the same network.

Similar Messages

Airport Express won't update firmware

My Airport Express can't seem to complete a firmware update. During the installation process, an error message pops up that reads "An error occurred while updating the firmware. -6753." Any suggestions for how to get past this error?

I simply would not accept a 4 year old device as new. You may feel otherwise.
A guess, based on the info in your post, would be that you might have a defective unit, new or not.
Suggest that you try a Factory Default Reset a few more times. If things won't "take" after a few tries, it is pretty clear that the Express is not working correctly.
Resetting an AirPort Base Station or Time Capsule FAQ

AirPort Express won't work with 7.0.2

Everything was fine til I bought a new Shuffle. It made me upgrade to 7.0.2, now my Airport Express won't work. I have firmware 6.2 and just uploaded all of the newest updates from apple.com for it (AX). The security is off on my network and the AX is connected with a green light. Still no option to choose my home stereo which is hooked up to the AX. HELP! I have spent all day trying to get this to work!!!!

My Airport Express when it is setup to extend my network while plugged into Ethernet will Create a network under settings
This is the correct setting to "extend" the network using an Ethernet connection. Technically, this is called a "roaming" network.
If I change this to Extend A Network it doesn't work properly.
This is because "Extend a wireless network" is used only when AirPort devices communicate with each other using wireless only......not Ethernet.
It would help if Apple used settings like "Extend a network using Ethernet" and "Extend a network using wireless only".....but they don't.
The AirPort Extreme will need to be configured as the main router if you want it to provide a Guest Network. It cannot do this if it is configured in Bridge Mode.

Older Airport express won't see the signal from the cable modem.

Older Airport express won't see the signal from the cable modem.
My macbook sees the AP express and I can stream music to it but no internet. If I plug the ethernet cable directly into the macbook I can see the internet

Anytime you change networking hardware, it is always a good idea to perform a complete power recycle of your networking components.
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

My Airport Express won't extend range. How to set up?

My Airport Express won't extend the range of my Airport Extreme. How should I set it up to get it to work? Stuart

When the Express is configured to "extend" it is a wireless repeater.
"Adding Wi-Fi base stations when it is unnecessary
Speaks for itself
can reduce Wi-Fi throughput because the Wi-Fi network will require more data management overhead."
As will adding another computer, iPhone or any wireless device to the network, for that matter.
FWIW, I have run 4 AirPort Expresses all setup to "extend" and noticed nothing except faster Internet browsing and download speeds throughout the house.
IF...you can connect the AirPort Express to the AirPort Extreme using an Ethernet connection, that will provide better overall performance. That is the way any commercial network is designed, except on a much larger scale.

Airport express will not update firmware.

The unit works fine, it's about one month old. Every time I open up the airport utility it says that 'This Airport Express should be updated to the latest firmware. Current version: 7.4.1 Available version 7.4.2" I've run this update at least four times and every time it completes 'successfully.' Upon returning to the airport utility mainpage, it just says the same thing again. It's just stuck at 7.4.1.
Any ideas?

Welcome to the discussions!
I've been able to fix this issue in the past by doing a factory default reset on the AirPort Express and then updating the firmware before reconfiguring the device.
To do this, power down the Express
Hold in the reset button and keep holding it in as you plug the device back into power
Release the reset button after approximately 10 seconds
You can also return the device to factory defaults when it is selected and you have AirPort Utility already open. From the Base Station menu at the very top of your screen up by the Apple icon, select Restore Default Settings
It might be a good idea to temporarily connect an ethernet cable from you computer to the Express to help AirPort Utility "discover" the device once you have done the reset.

Airport Express won't connect to internet...all is green

My Airport express won't connect to established Network in my office. I am connecting to a 10/100 base T in the building (as the modem, I assume) and want to broadcast the network for wifi. Express sets up ok, but than cannot find the internet....any suggestions? The port is live as I can directly connect it to my Mac Book and find the internet without issues.

It is possible to have a green light on the Express if some network errors are overlooked, so it may be necessary to reset the Express back to factory default settings and start over again.
Keep in mind that some networks will not allow a router to be added to the network, so a computer might work, but a router may not.
What model number of AirPort Express do you have?
What operating system are you using on the MacBook?
Do yo know if the Express has been configured to operate in Bridge Mode?

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

Anytime you change out a modem or modem router like the HomeHub, the AirPort Express needs to be reset back to factory default settings and then set up again.
The reason for this is that the Express is retaining some or all of the settings to connect to your "old" modem or hub, so it will not work correctly with a new device unless you start over again from factory default settings on the Express.
Power up the Express for a few minutes
Hold in the reset button on the side of the Exprsss for 8-10 seconds, then release and allow a full minute for the Express to restart to a slow, blinking amber light
Now, set up the Express again, like you did originally with the "old" modem or hub that you had previously.

AirPort Express won't do DHCP, won't update

I have been happily using AirPort Express to support a single wireless connection for some time. My configuration is cable modem -> Linksys router -> AirPort -> Dell laptop (Windows XP). This stopped working when I recently got some upgraded VPN software on the laptop, but all the problems seem to be with the AirPort. The PC reports "unable to contact your DHCP server", which I presume should be the AirPort. It still shows a radio connection, even using WEP. From my desktop Mac I can run AirPort Admin Utility and access the AirPort, by going in the back door via the router, using its upstream IP address. (My desktop does not have wireless.) Everything looks fine. However, whenever I make changes and say to "Update", it says "The AirPort Admin Utility was unable to update the settings of the selected base station." But it does make the changes regardless. Whenever I try to upload new software (firmware?) it says "The AirPort Admin Utility was unable to upload the software to the selected base station." It offers me a version 4.0.6; I don't know what it is currently running. I have been successfully able to do a factory reset, but that didn't make any difference.
So I have two problems: I can get the radios in my laptop and the AX to talk, but I can't go further than that via DHCP; and I can't seem to command a change to any settings, or upload software to the AX.

Several suggestions:
1. all network firewalls must be disabled on a computer you are using to configure the Airport Express. This includes the firewall built into Windows XP or the MacOS, and the firewall that is often installed (without informing you) by VPN client software. Cisco's VPN client software is one of many such culprits.
2. make sure you are running at least the Airport 4.1 update on your PC - install this update if necessary:
http://www.apple.com/support/downloads/airport41forwindows.html
3. if you are cabling an Airport Express to an existing cabled router, the router built into the Airport Express should be disabled. This is done by running the Airport Admin Utility, unchecking the setting to "Distribute IP addresses" found under the Network tab, then updating settings to the Airport Express. After making this change, all computers connecting wirelessly to the Airport Express should be restarted, to force them to renew their IP address.
4. The optimal firmware version to run on an Airport Express is 6.1.1 (check this with the Airport Admin Utility). The latest version 6.2 is unstable. If your Airport Express is running 6.2, downgrade it per:
http://www.apple.com/support/downloads/airportexpressfirmware611forwindows.html

Airport utility 5.6 to update airport express won't load.

Do I just need to buy a new airport express? Using OSX 10.7.5 have an old airport express that I use to drive my home stereo system.

You can use the following workaround to install AirPort Utility 5.6 on a Lion or Mountain Lion Mac:
Be sure to read the caveats at the end.
Lion / Mountain Lion's package installer will refuse to install superseded versions of AirPort Utility. Instead you will need to use a package extractor such as Pacifist or unpkg. Pacifist is shareware, unpkg is free.
Download Pacifist here: http://www.charlessoft.com/
Download unpkg here: http://www.timdoug.com/unpkg/
Download AirPort Utility 5.6 here: http://support.apple.com/kb/DL1482
When the AirPort Utility .dmg file finishes downloading, open it to expand and reveal the AirPortUtility56.pkg package installer file.
Directions for Pacifist (I do not have screenshots for unpkg but the idea is similar):
Open Pacifist and from its File menu, navigate to the package and open it.
Click the "reveal triangles" until you see AirPort Utility 5.6.app:
Select it and then click Install from Pacifist's toolbar. It will then be installed in your Utilities folder, and you can quit Pacifist.
The most recent version of AirPort Utility included with Mountain Lion should be used to configure 802.11n - capable AirPort Base Stations. Make no attempt to delete it. It and the older version (which will bear the unique name "AirPort Utility 5.6") can peacefully coexist. Use the older version only as necessary for older AirPort Base Stations that cannot be administered any other way.
If you happen to have an archived copy of the AU 5.6 app somewhere, such as a Time Machine backup or equivalent, you can simply restore it or drag the app to your Lion / Mountain Lion system's Utilities folder instead of resorting to the above procedure. It will run without complaint. It is only the package installer that is the problem.
Keep in mind that Apple's decision to abandon support for the original AirPort Express and AEBS was for reasons known only to them. Remember that you are using obsolete equipment, should some future OS X feature not work for you.

Airport Express won't recognize TSC printer

We are having a really weird issue with a new 802.11n Airport Express. It refuses to recognize a specific USB printer attached to it (TSC TTP-245c label printer, to be precise). By "refuses to recognize" I mean the printer does not show up in the Printers dialog within the Airport Utility (5.6 in this case... don't even get me started on 6.0, which doesn't even HAVE a printer dialog anymore) and attempting to send print jobs to it fail.
Anyway, the really bizarre thing is that the Airport Express DOES see other USB printers we connect to it, and the TSC printer DOES work fine on other USB print servers, or from a notebook PC via USB, etc... even an OLD g-only Airport Express can see the TSC printer just fine. It's ONLY the specific combination of a NEW Airport Express and the TSC-245C printer that doesn't work.
I'm sure I'll get replies asking me to update a driver, update firmware, etc. So let me save you the trouble... this has absolutely nothing to do with drivers as the print server (Airport Express) itself cannot see the physical printer attached to itself, and the Airport is already running 7.6.1 (though I did try and revert back to 7.5 to see if it made any difference, and it did not). I also verified that the TSC printer is running the latest firmware available for it.
So what do you do when you have two devices that are working fine independently with OTHER devices, but won't work with EACH OTHER? Is there any way to get this information to Apple so they can investigate why their new device is having trouble with this one particular printer model? I've already started the process of telling TSC that they need to obtain a new Airport Express to see if they can figure out what's wrong, but it could very well be a problem on Apple's side... after all, their OLD Airport works against this printer just fine.
All that said, I'm not expecting to get any magical fix from these forums... I'm mainly trying to find out how this can get "run up the flagpole" at Apple so they can perhaps investigate. Is anyone aware of similar problems with OTHER brands of printers? Again, the symptom is simple: Connect a USB printer to the new AirPort Express and it just isn't seen by the Airport.
Any advice appreciated!

I don't think all printers will work.
Have you read this Apple article?
http://support.apple.com/kb/TS1253
Still not working?
If your printer still doesn't work with AirPort Base Station or Time Capsule printer sharing but does work when directly connected to your Mac, contact the printer manufacturer for additional information.
As the article states above, you would have to contact the printer manufacturer.
Apple has no control of third party vendors.

My AirPort Express won't connect to my Verizon FIOS Router

I am trying to get my AirPort Express to join my Verizon FIOS wireless network and I am experiencing difficulties. I have made sure theAirport is updated with the 6.3 firmware. I only want to use it to play AirTunes over my existing network. So when I go to set it up in the AirPort Utility on my MacBook Pro it recognizes the Airport Express. I go through the setup and select "Join my existing wireless network". Then I click on my network's name and enter the WEP (i am sure I am not misspelling the WEP, I checked several times) and finish up on the settings. I then click "Update" and it tells me it's resetting and will show up in a few moments. It never shows up on my utility and the speaker never shows up on itunes. From then on the AirPort Express is unrecognizable as an airport or a network, and won't be recognizable again until I reset it.

Nvm, i got it to work

Airport Express won't connect to Extreme by ethernet

Hi,
Here is my setup:
a) Airport Extreme (802.11n 2nd gen) connected by ethernet to cable modem
b) Airport Express #1 setup to wirelessly extend network
This has worked fine for quite some time.
Now, what I tried to is add a 2nd Airport Express via ethernet, so
the new setup is:
1) cable modem via ethernet to Airport Extreme
2) ethernet connection from Airport Extreme to D-Link 8 port gigabit switch
3) ethernet from switch to several devices (Tivo, GoogleTV,etc) and also to an in-wall ethernet connection to another part of my house
4) ethernet from that in-wall ethernet to another D-Link switch
5) ethernet from that other switch to printer (currently works fine) and to Airport Express #2
6) Airport Express #1 still connected wirelessly
Problem: Airport Express #2 will not connect. Won't show up in Airport Utility. Nothing.
I have tried several factory resets.
After many tries, I finally tried connecting it wirelessly. This worked, and I was able to see AEX#2 in the Airport Utility. But, when I then tried to connect it by ethernet, it shut down my entire network. I can not anywhere find step by step instructions on how to connect the AEX by ethernet to the Extreme.
I have reviewed http://support.apple.com/kb/HT4145 but find no help there.
Looking forward to some great help.
- Blue

If I switch Express#2 (the one I would lilke to connect by ethernet) to "create" a network, with the same SSID and PW, then I can only see Express#2 in the utility and the Extreme and Express#1 dissappear.
As soon as you set the Express #2 to "Create a wireless network, the setting for Connection Sharing will change from Bridge Mode to Share a public IP address. That is likely what is throwing you off.
Setup Express #2 to "Create a wireless network" using the same wireless network name, same wireless security and same password.
The next...and last....and critical....step before you click Update must be to change the setting for Connection Sharing from Share a public IP address to Off (Bridge Mode).
Now click Update and wait for a green light on Express #2.
Then, you have to power cycle the entire network.
Power off everything in any order you want.
Wait a minute
Start the modem first and let it run a minute
Start the AirPort Extreme next the same way
Then the switch, etc.
You get the idea....keep starting devices one at a time until the entire network is back up.
Now all the AirPorts will be on the same subnet and visible in AirPort Utility.

Airport Express won't extend Airport Extreme Network

I use an Airport Extreme (AE) to connect to the internet. I use an Airport Express (AX) to extend the network via a WDS network. Until recently all was fine.
Last week I updated the firmware for my AE. Since then my AX has not been acting as a WDS extension. I have tried several times tonight to make the AE and AX talk to each other in this fashion. I have reset the AX to factory defaults and reset the AE as well. So far, nothing works.
Thought the AX might have failed. However, the AX will connect to the AE network just fine. It just won't extend the network.
Any ideas will be most appreciated.
Thanks.

I have an Airport Extreme Base Station. I just bought an Airport Express to extend my network and connect a wired device in my living room to my network via the Ethernet port. The Airport Express obtains an IP address from the Airport Extreme but I can't seem to get out to the Internet ...at least via the Ethernet port. When I installed the Airport Express, I updated it to 7.3.1.
This sounds like a similar problem to the original post.

ITunes sending at least -20db to airport express after security update

Hi all, did anyone notice anything strange after this week's security update?
My airport express is conected to a receiver and the volume was ok, 65w per channel and a pair of decent JBL speakers.
Now i need to set up my receiver to 0 db (maximum volume) to get an audible sound. I think that if there was something wrong with my receiver i should be getting no sound at all or at least some weird sound. Can anyone help me with this one?
Everytime i turn on iTunes i get a big pop sound through the receiver/speakers, and this was not happening before.
Well, i guess this is either a bug or my receiver is broken...
Thanks in advance, Leo.
Does Apple have anything to say?

I already checked the receiver with a different sound source and it's all working fine.
I guess it is either a bug or a hardware issue on airport express.
Please help me. I can't live with wires anymore...
Thanks.

Airport Express won't update

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