Airport Express working - but will not connect to the internet
I cannot get my airport express to connect to the internet although I have a green light on my base station and the cable company has confirmed that we are definitely connected to the internet. My kids can play xbox live - so I know for sure it is not an issue with our internet provider. Does anyone have any suggestions on how to trouble shoot this issue?
Thanks.
Are you asking the make/model of the computer or the AX base station?
Neither, I was interested in the make/model of the cable modem.
Our ethernet connection was fried in an electrical storm so we had to go wireless.
Electrical storms are never a good thing when it comes to electronics. What was/is your current network configuration? Is it something like the following?
Cable modem > (Ethernet cable) > AX > (wireless) > wireless devices
Is there another router, other than the AX, in the configuration? ... or an Ethernet switch? I'm just trying to understand your network to best advise you on how to configure the AX.
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My ipad recognizes my home network but will not connect to the internet. When I click on AirPort/preferences at the top of the imac screen it says..."AirPort has a self-assigned ip address and may not connect to the internet". If this is the root of the problem,how can I change ip address?
Ipad will connect no problem to other networks.First thing you need I think is to get your iMac connected to the Internet.
Shut down your iMac and you iPad. Then power off your router. Wait 30 seconds and power up the router.
After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly. -
Airport express second generation do not connect to the internet
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Are you asking the make/model of the computer or the AX base station?
Neither, I was interested in the make/model of the cable modem.
Our ethernet connection was fried in an electrical storm so we had to go wireless.
Electrical storms are never a good thing when it comes to electronics. What was/is your current network configuration? Is it something like the following?
Cable modem > (Ethernet cable) > AX > (wireless) > wireless devices
Is there another router, other than the AX, in the configuration? ... or an Ethernet switch? I'm just trying to understand your network to best advise you on how to configure the AX. -
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My macbook will not connect to the internet at home. It works fine on other networks, but at home it will recognize my network name but says it will not be able to connect to the internet. This issue just sort of came up randomly. I have shut the router off (I use Verizon Vios) and reset it and that doesn't work. The little Wifi status at the top of the screen just has an exclamation point over it. I haven't changed any of the default network settings. It just stopped working. When I take it to work and use their network or free wifi available at stores etc...it connects just fine. A few weeks ago upgraded my operating system to Mavericks, but it has worked up until this morning.
Do this. Go to Apple menu / System Preferences / Network.
In the left column, click Wi-Fi. Next click Assist me, then Assistant. Follow the on screen instructions. -
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iPhone will not connect to any apps connected to Internet or send IMessages. I can still call and text. I have tried resetting network settings, starting from factory settings, and a hard reset. Other info: I have straight talk. I recently updated my phone. Apps work when connected to internet.
Having 3G doesn't mean you can connect to the Internet.
You must have Cellular Data properly provision by your carrier.
Also check iPhone Settings > Mobile/Cellular > Mobile/Cellular Data: ON -
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I am receiving/sending emails but cannot connect to the internet. I already did a shut down (holding down the Home Button and Shut off at the same time). What else can I do?
Sending and receiving email means you are connecting to the Internet.
First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Also check Settings > General > Restrictions and make sure you don't have Restrictions enabled and if you do that Safari is not being blocked. -
Any suggestions getting my modem (Speedstream 5200) talking to my new airport extreme? Airport Extreme says I do not have the correct user password for the modem but my IP provider says that I do and that they (Bell Sympatico) do not - in any case - support Airport Extreme and that I should talk to Apple Support...who do not come to the phone. So my computers see my new network and my Airport Extreme sees my computers but it cannot access the modem and therefore the internet. Any ideas?
The user manual for the Speedstream 5200 indicatest that it is a router....see link below.
http://www2.windstream.net/downloads/links/SpeedStream211.pdf
If the Speedstream is acting as a router, then the AirPort Extreme must be configured in Bridge Mode to avoid having two routers in series on your network....which would certainly cause IP address conflicts and connection issues.
To configure the AirPort Extreme in Bridge Mode.....
Open AirPort Utility - Click Manual Setup
Click the Internet icon
Connection Sharing = Off (Bridge Mode)
Update -
I have tried resetting network settings, resetting the phone and the PC, uninstalling iTunes, turning off the firewall and has no luck
Do this. Go to Apple menu / System Preferences / Network.
In the left column, click Wi-Fi. Next click Assist me, then Assistant. Follow the on screen instructions. -
My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?
Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems. -
My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
This an IPOD I bought used. Everything else works fine. It syncs to my computer and plays my music but will not connect to the USB interface in my car. My wife's IPOD, which seems to be identical, works fine. I should say it connects but then immediately disconnects. Any ideas?
Then my last suggestion is to Reset it, while connected to the BMW Audio.
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
Good Luck! -
I have stopped using IE because it doesn't work, however my iTunes will not connect to the internet now because it is tied to the proxy setting in IE and now I am using FireFox, so, how do I get iTunes to see FireFox as my web browser.
i am having the same problem, i stopped using IE and installed firefox , only now my itunes store won't connect to the internet.
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My iPhone connects to a hotel network but my iPad3 while it shows connected will not connect to the Internet.
Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems. -
My iPad Mini with retina display suddenly will not connect to the Internet. It shows full wifi bars, yet no web pages will load. My Internet is working with all other apple devices in my house. The iPad also no longer works with celluar data. I'm not sure what has happened. It was working fine a few hours ago. I have tried resetting it, ive restarted my browser etc. I tried to erase all data from my Ipad but I can't do that because it needs to sign into my Apple ID and use the Internet!
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
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Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
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iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My MacBook will not connect to the Internet, but all of my other devices connect perfectly.
I have a MacBook and it will not connect to the Internet. It connects to wifi, but then when I open Safari, the page does not load. I have tried forgetting the wifi network, deleting keychain passwords, and restarting the computer, but nothing has worked. Does anyone know what I can do to fix this?
Did you set DNS Server properly?
System Preferences -> Network -> Advance... -> DNS
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