Airport Extreme 1st generation not connecting to internet via PPPoE.

The Extreme is replacing an existing Airport Express which successfully connects to the internet. I reset the Airport Extreme to the factory settings and started from there. The internet provider requires it be setup using PPPoE. I've tried several times to set up a new wireless network but the Airport Extreme isn't connecting to the internet, can't find DNS servers. I contacted the internet provider and confirmed that all settings/usernames/passwords are correct. I cycled the power on the DSL modem, unplugging it for several minutes a few times. Finally I took the whole setup to the local Genius Bar. Since they couldn't setup a PPPoE network there, the Apple Tech set up the Extreme using DHCP so we know it works. He suggested that I try replacing the wireless network instead of setting up a new network. I came home and tried that to the same results: no DNS servers and PPPoe not connecting to the internet. Everything in the Extreme is exactly the same as the Express except the Express works and the Extreme doesn't. What am I missing?
Some background:
I purchased and used the Extreme in the US. Now trying to connect it to my MacBook in Canada. I did change the setting in the Extreme to "Canada"
I just the computer to 10.6.8. I ran the Disk Utility to repair the disk permissions several times.

If you temporarily connect the modem directly to your MacBook and set up a PPPoE connection on your Mac as a test......can it connect to the Internet that way?

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Green light on Airport Extreme but will not connect to internet

I have tried restarting computer and Airport Extreme but it will not connect to internet. Unit has been working great up until now. I have made no changes in system.
This Airport/time machine is 2009 version.

The Cisco DPC 3010 is a cable modem, so you will need to let the modem completely reset before you connect it to the AirPort Extreme.
It may be necessary to perform a Factory Default Reset on the AirPort Extreme and reconfigure it, but we will try a shortcut first to see if that can be avoided.
Power off the entire network.....all devices....modem, AirPort, computers, mobile devices, etc in any order that you want.
Be sure to disconnect the power cable on the modem, either on the back of the device or pull the power cord from the wall AC jack
Leave everything powered off for at least 30 minutes. Longer is better, as it sometimes takes the equipment back at the ISP longer to completely reset and issue a new fresh IP address to the modem.
After the wait period, power up the modem first, and let it run for at least 5 minutes by itself. If your modem documentation states that the modem should be powered up for 15 minutes, then go with 15.
Power up the AirPort Extreme next, and let it run a few minutes
Then power up other devices one at a time about a minute apart
When the entire network is back up, check the network.
It this does not work, you will have to start over again as above, except this time you will need to perform a Factory Default Reset on the AirPort Extreme.
To do that, power off the AirPort Exterme for a few minutes
Hold in the reset button on the back of the Extreme.....and keep holding it in for an additional 9-10 seconds while you simultaneously plug the power back into the Extreme
Release the reset button after the hold period, and allow a full minute for the Extreme to restart to a slow, blinking amber light
Power off the AirPort now, and start it back up in the proper sequence
If things still don't work, then you likely have a defective AirPort Extreme that will need to be replaced.

HT1998 I have what I believe, though I am not certain, an Airport Extreme 1st generation. My internet speeds on my hardwired pc are running in half and a bit higher on my Mac Pro. Cable claims it is a problem with the router since I can bring the PC speed

Bear with me please as I have never used the community before. I have an Airport Extreme 1st generation at least I think it is a 1st generation. My PC is hardwired and my Mac Pro, obviously wireless. I have 50/8 mbps service but the speeds on my PC run around 20/8 and 30/8 on the Mac. Cable says it is a problem with the airport since my PC speeds rise to 50 when the airport is disconnected. Does anyone know what to do?

The simplest way would be to perform a "soft" reset on the AEBS. This type of reset will temporarily disable all of the AEBS's passwords up to five minutes. This should give you ample time to access the AEBS with the AirPort Utility to change it.
If you don't want to actually change the password, then you can possibly retrieve the password from the OS X Keychain, as follows:
Run the Keychain Access utility found in \Applications\Utilities
In the category column (on the left side of the utilities' window), select "All Items."
In the right column look for your Network Name. It will have a "Kind" of "AirPort network password."
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Click on "Show password."
Enter your Mac's administrator's password
Your wireless network's password should now be displayed.

I can't update airport extreme 1st generation

I can't get my airport extreme 1st generation updated. When I open AirPort Utility on my macbook with maverick it ties to configure the new AirPort but says: This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. I am currently using wifi on a netgear router. I first unpluged the cable from that router and plugged in the AirPort and tried to set it up. Then I unplugged everything and plugged it back in. I just keep getting the same outcome. I am no longer trying to connect to the network but get it updated for use. Is there a solution to this issue?

You need to use....or borrow for a few minutes....a Mac running the Leopard (10.5.x) or Snow Leopard (10.6.x) operating system to update the the firmware on the 1st Gen AirPort Extreme.
Once the device is updated to at least firmware version 7.5.2, you will be able to use AirPort Utility in Mavericks to administer and update the AirPort to higher versions of firmware if you wish.

My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

Hi, this has worked for a few...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
Click OK.
Also, turn off IPv6:
System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6
Or whatever Interface you use.

Is it possible to set up a network with airport extreme that is not on the internet

Is it possible to set up a home network using airport extreme that will be a non-internet option? Not connected to the internet wifi.

Is it possible to set up a home network using airport extreme that will be a non-internet option?
Yes
Not connected to the internet wifi.
If the AirPort Exteme is not connected to the Internet, then Internet connections will not be available on wireless or wired connections.

Airport Extreme doesn't wirelessly connect to internet unless a wired connection exists

I have a 5-6 year old Airport Extreme that has started acting up. I have 5-6 devices (ipods/ipad/imac/windows pc) that normally don't have a problem connecting to the extreme wirelessly & have an xbox 360 connected via cable. Just recently I've found that none of my wireless devices can connect to the internet without the xbox 360 being turned on & signed into the internet ... the xbox doesn't seem to have any connection issues at all through the cabled connection. I hadn't updated the firmware or made changes to my network before this started, I just applied the latest firmware update to the extreme but it didn't solve anything. I've searched for solutions elsewhere but really couldn't find any solutions.
Any hints or is it time to retire this admittedly aged router?

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Airport self-assigned IP not connected to internet

Hi, Could someone please help with my problem - I have been hacking away at this for 2 nights with no success. I have 3 computers trying to connect to the internet using an Airport Extreme.
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-my MacBook Pro (10.6.6) is wirelessly connecting fine
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Getting desperate - any help much appreciated

try the suggestions by Tesserax and *Bob Timmons* in [this|http://discussions.apple.com/thread.jspa?messageID=12983661&#12983661] thread.
JGG

Extreme(802.11n) not connecting to internet

Comcast is my internet provider. New Airport Extreme is my 3rd airport in 6 years. First airport fried due to lighting strike four years ago. When I got my 2nd one copied all setting and after figuring out I needed to shut down the cable modem for 1/2 hour to let it reset everything worked. After four years 2nd airport is getting funky have to reset it every couple of days, purchased new Airport Extreme(802.11n). After updating airport utility software on MacBook, setup new airport with same settings. According to Utility everything is OK but it will not down load any web pages, mail or upload. When I switch back to old airport everything works. I have rechecked and reentered setting numerous times. I even shut down the cable modem for 24 hours hoping that it would reset like some telephone DSL systems that only allow two connections. Note I have not upgrade old airport extremes firmware to 5.7 I assume the extreme(802.11n) purchased in August 2007 came with new firmware.

Try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Airport extreme card is not connecting automatically

I've installed an airport extreme card on my Mac Pro, but every time, I have to go to "network" and connect manually... any ideas? It's my only network and the "remember networks" is checked.

Hi!
Sounds as though maybe your AE wireless card may have failed;
and if you've tried more than a few times to re-seat the card into
the slot and had no results, you may see about trying the card
in another compatible computer to see if just the card is bad.
You may be able to swap out the part to restore wireless access;
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through the reseller of the card you now have. They may not take
it back, in other words. But to find out if the issue is your AE Card
or some other potential issue is an important pursuit. So, if you
can, perhaps a reseller of new parts can let you see if a new card
will resolve this issue by trying a new card and see if it shows in
the System Profiler; and if access to the internet is available nearby,
to also see if it connects readily.
Good luck and happy computing!

Windows 7 and Airport Extreme disk do not connect

I have three windows computers (XP, VISTA & 7) and one mac mini all sharing a drive connected to my airport extreme. I can access the drive fine with computers except windows 7.
My configuration on the airport was to prompt for a disk password, so I changed it to ask for username and password and I still cannot connect.
I have tried to map it via \\10.0.1.1\Disk and also \\extreme\Disk neither work.
I have been able to connect or at least it appears to connect by showing me the drive listed in windows 7, but none of the files are present. Windows xp and vista show the files fine and still can connect.

But currently have it working with the Win 7 defaults of:
1) "Send NTLMv2 response only" for "Network security: LAN Manager authentication level"
2) "Require 128-bit encryption" for "Network security: Minimum session security for NTLM SSP based (including RPC) clients"
also, my "Windows Search" is enabled.
I might end up revisiting these ideas though, because if I disconnect the network drive from the PC and then try to remap it, I run into some of the same problems that occurred in the initial troubleshooting - in other words I cannot just map the drive, need to reboot.
So the problem that I had in summary:
- I had gotten the Airport Extreme shared USB drive to connect to the PC by first a reboot and then connecting via wireless to the Airport Extreme
- If I disconnected from the shared drive on the PC, then I could not re-map it (I could get it back by the reboot / connect mentioned above): Windows was asking for "user name" and "password" when I went through the "Map network drive", following the ideas specified in "AirPort: How to mount an AirPort Extreme USB hard disk volume in Mac OS X and Windows" (http://support.apple.com/kb/HT1331?viewlocale=en_US)
After more monkeying and searching around, I found that could fix this by:
1) On the PC, go to Start, type "advanced share" in the search box. This will take you to "Change sharing options for different network profiles" (can also get there by going to Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings).
2) Once there, go down to the bottom "Password protected sharing" and click "Turn off password protected sharing". Save your changes.
3) Disconnect / reconnect to your Airport Extreme - I am doing it via the primary (non-guest) wireless.
Then, whenever I connect to the primary (non-guest) wireless on Airport Extreme, the share automatically maps itself. I can disconnect from it (the share) and it will disappear from under My Computer. To reconnect to it (the share), I just recycle the wireless connection. And, if I log on to the guest network, the share is not visible, which is how I would expect it to perform with my settings.
In Control Panel Microsoft describes "Password protected sharing" as:
When password protected sharing is on, only people who have a user account and password on this computer can access shared files, printers attached to this computer, and the Public Folders. To give other people access, you must turn off password protected sharing.
Maybe I am just tired from pounding away at this (yes, still using the "Monkey Theory" analogy - it is actually listed as the "Infinite monkey theorem" on Wikipedia if you want to read about it) but the whole thing still doesn't make much sense to me.
As far as why changing Network security policies may work for some and not others is a bit of a mystery. I did pursue this further and ran Wireshark while I changed these settings around. There were some differences in the "Negotiate Protocol Request" and "Negotiate Protocol Response" sequence, as would be expected but the end result for me was just keeping the default Win 7 values and making the changes mentioned above to get things working.
Otherwise, in Wireshark, I could just continually see as the PC got rejected for an attempt to logon to the share with its credentials, which I could not effectively change via the "Map network drive".
I also just ended up Turning off network discovery from the control panel (same location as mentioned above). Now, if I try to browse in the "Map network drive" , I get a popup that sates:
"Network discovery is turned off. Network computers and devices are not visible. Please turn on network discovery in Network and Sharing Center."
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I would love to hear if anyone else can get things working by doing any of the above.
Message was edited by: aprouser

IPad is connected to Airport, but Safari says not connected to Internet?

I'm hoping someone can suggest something for me. We had a power outage last night, and when the power came back and I got the Airport working again our iPad won't connect to the internet. I don't think the problem would be in the Airport, since the computer is connected wirelessly also and is connecting OK. I have tried renewing the lease, turning the wi-fi off and back on, forgetting the network and reestablishing the connection, and restarting the iPad, all to no avail. The IP address listed when I look at the iPad settings starts with 169 - from what I've read that means it's not connecting correctly. Is there anything else I can try to get it working?
Thanks in advance for your help!

I forgot to mention that, but I have done that as well.
An update: my husband took the iPad to McDonald's to see if he could connect there, and got the same message (Safari could not open the page because it is not connected to the Internet). I'm stumped!

Airport extreme and express not connecting

I just purchased a new airport extreme tower. Now my extreme no longer extends the network. I have replugged the express, pressed the reboot button and can see the device in Airport utility but when it tries to configure the express, I get an "Unexpected error--try again". Can anyone help?

Do you have an iPhone or iPad to try the setup of the Express?
If not, are you perhaps running Mavericks (10.9.x) on your Mac, as we see this error in Mavericks at times?

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Hi guys/girls,
I am having trouble getting internet access with my newly bought Airport Express 802.11n Wi-Fi. I was connected to the internet via an Arcor DSL-speed modem 200 (Arcor is my provider here in Germany), using the PPPoE protocol, and an Ethernet cable.
I have set up Airport Express (AX) to use PPPoE, and managed to get a connection to the internet for about 5 seconds (even up to 20 secs once - YAY!)... before the connection drops again. AX tries continuously to connect to the internet, as if it is stuck in a loop, but never manages to make the connection last. The trouble I am experiencing look very much similar to what is described on the threads below from about 2 years ago. There it is suggested that the Firmware could be the problem. Or is it my provider?
In German: http://www.macuser.de/forum/f15/arcor-speed-modem-178771/
In English: http://discussions.apple.com/thread.jspa?messageID=1481024
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cheers

Yes - I was still old-school: plugging in my Ethernet DSL cable into my laptop every time, using PPPoE as that is what my internet provider requires.
I have now indeed attached AX to my DSL modem via the Ethernet cable. Following your suggestion,I set-up a network location where PPPoE is disabled. But unfortunately no effect... After 5-15 secs (even up to 35 secs this time!) i get the message that my Ethernet is unplugged. Which it obviously is not, and I even cant blame the cat for it!
Two problems keep being listed:
Ethernet unplugged
PPPoE server
Could the problem be with my internet provider?

Thinkpad Laptop X4F -Will not connect to internet via wifi

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Solved!
Go to Solution.

Have you tried turning off the Wifi and then back on? Windows 8 should have that if you press the start key and typing in Wi-Fi. Click on Settings when you search and something for connections should appear. Turn off WiFi then back on to see if that helps.
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Airport Extreme 1st generation not connecting to internet via PPPoE.

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