Airport Extreme (2013) Dropping network Constantly

Question

Hi everybody, I just purchased the new airport extreme 2 days ago. The first one did the same thing so i went and replaced it last night thinking it was just the one being defective but apparently not since it is happening to this new one as well. I want to use this router but if this keeps happening i will have no choice but to just choose a different company. But i digress, the issue is that all my devices that would connect to the airport extreme (both wired and wireless) would drop the network and reconnect within 5 seconds or so. The status light remains the same green color. It is not my modem nor my isp because i had a linksys router set up before i purchased this AE and it has worked fine for years. I have recently upgraded to it and this happens only with the AE connected. It is not related to wireless channels because a wired ethernet cord connected to my windows desktop does the same. It drops the network and then it reconnects within 5 seconds. On my iphone,ipad, macbook it does this as well. Loses connection to the AE and reconnects. This happens every 30mins-1hour . It does it twice in succession. I dont understand the problem with it. I tried calling apple support but it seems like they defend their defective router to the end. It is not my modem or my isp i repeat because this all worked fine with my linksys instead of the AE. I am in need of dire help to fix this issue or else im going to just flat out have to exchange to an asus one.
I have scoured all over the forums to find a solution but so far nothing has worked. I have tried changing channels on the wifi, turning off ipv6, take off secuirity on the wifi, and i have tried restoring it to factory settings twice. Along with reverting to 7.7.1 and updating to 7.7.2. Like i said i need all the help i can get because i really would like to use this router but it seems like this is a persistent problem and apple doesnt even know how to fix it.

Answer 1

I was having the same problem, although not losing connectivity as often -- only several times a day. I noticed, though, that everything would be fine with my wireless devices downstairs, but then, within a few minutes of going to work upstairs on my iMac -- which was hooked up via network cable, not wireless -- my connection would often drop. The problem was that this was not always the rule, so I am not sure of the exact trigger. (You may ask why my iMac was hooked up with a wire? My computer speakers, which I like, are old and produce noise around wireless connections.) Anyway, the problem was getting worse, and earlier this week I decided to disconnect the wire from my iMac and go back to wireless with it.... Since then, I have not dropped a connection.... As I had previously been losing connectivity several times a day, this seems good evidence of the wired connection being the problem.... Well, more evidence, I lied, because I _have_ dropped the connection once, and that was when I turned on my Windows machine. It immediately started accessing the internet via Dropbox and within a minute my internet connection was down. Yes, the PC is connected by a wire. I disconnected that wire.... Btw, this is a latest generation iMac and Airport Extreme. Bought them both toward the end of last year.... I hope we can find a valid solution to this.... What I am wondering is whether I need to upgrade my network cables? Maybe the wires are not the right gauge? I have to admit that don't know much about such things.... So far, so good, though, with 100% wireless.