Airport Extreme 6th generation and Time Warner, Arris modem - no internet on mac

After installing a new Time Warner Arris modem we have encountered the following issues:
Light is green on the airport and everything appears normal
Wifi only works on iPhones, roku, and windows laptops.
Ethernet from airport extreme is also working (xbox one works fine).
Wifi internet does NOT work on Mac computers (we have two in the house both running Yosemite). The light on the airport is green and the macs can connect to wifi but cannot connect to the internet (DNS issue?).
The wifi on my mac yosemite laptop does work on my office wireless and anywhere else but home.
Backstory:
So a few months ago I purchased a brand new 6th generation Airport Extreme 802.11ac. It worked fine with our old generic Time Warner cable modem until we forced to upgrade to a new Arris modem/router combination this weekend to upgrade our internet speeds (I don't recall the model I can get this later). We told TWC that we did not need a router and would prefer to use the Apple router but they said it would work just as before by just plugging it into the ethernet port.
Initially we had network errors and I had to change from NAT to Bridge mode on the airport extreme and this worked for about a day. The next morning I could only get internet and wifi on my iPhone or a windows machine elsewhere in the house.
What I tried (none of these worked):
resetting the router and modem worked briefly but the problem repeated itself a few hours later or after connecting to a different wireless network.
deleting network config files (http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/).
deleting the wireless network from saved networks and connecting again.
Again this is a problem with mac laptops ONLY. I have no machines running an older version of OS X so I can't test that easily (I can borrow one from a friend to rule that out). We have 2 Mac computers both running yosemite and both have the same problem. Every other wireless device in the house works like a charm. Any ideas?

(using a White, new Surfboard 6141 and Time Warner as provider)
This is a simple cable modem, that will deliver only one IP address to the AirPort Extreme.
My apple extreme in set in Bridge,(by default it is a 2007 model. Has never been a problem when I used Verizon.
Bridge Mode is not the correct setting for the AirPort Extreme. It needs to be in a Router Mode of DHCP and NAT.
Bridge Mode would have been the correct setting with a Verizon modem/router......but the SB6141 is not a router....it is a simple modem.
You can try to make the settings change to see if that will work, but in most cases when you are making a modem change on a network, it is recommended to first reset the AirPort Extreme back to factory default settings (to wipe older and possibly conflicting settings), and then configure the AirPort to work with the new modem.

Similar Messages

Airport Extreme (4th generation) and "Wireless Client Mode"

Hello All,
I am using an Airport Extreme (4th generation) and I wonder why in "Wireless Client Mode" I am unable to connect my network using the Ethernet connection.
Basically, what I wish to do is a bridge between a Base Station Wireless N <--> Base Station Wireless N (Airport Extreme) distributing the connection via its integrated Ethernet ports.
Thanks,
Sebastian

I wonder why in "Wireless Client Mode" I am unable to connect my network using the Ethernet connection.
The Ethernet ports are not enabled if you configure the AirPort Extreme to "Join a wireless network". Oddly, the USB port is enabled.
If you have another Apple "n" wireless router as your main base station, you could configure the AirPort Extreme to "Extend a wireless network". This would provide more wireless coverage and enable the Ethernet ports on the device.
Ironically, the less expensive AirPort Express 802.11n will do what you want.
When the Express is is manually configured to "Join a wireless network", there is a special feature to "Enable Ethernet clients", which will activate the Ethernet port.

If I buy an Apple Airport Extreme Base Station and I have an Optus Cable internet. Do I really need an Apple Care Protection? or I don't have to?

Hi I'm from Australia.
If I buy an Apple Airport Extreme Base Station and I have an Optus Cable internet. Do I really need an Apple Care Protection? or I don't have to?

Any specific recommendations for a standalone ADSL modem though?
Always a good idea to use the modem that your service provider supplies or recommends....often free....since you know that it will be supported in the event of connection difficulties.
I have made the mistake of choosing the "best" modem based on test reports....only to find out later that the ISP would not offer any support when I was having connection difficulties.
The ISP blamed the modem. The modem support folks blamed the ISP.

Will cables CAT6a (Shielded Twisted Pair) work (will the grounding work?) with Airport Extreme (5th and 6th generation) ? I can see a little metal edges on the Airport Extreme 6th generation, is that the grounding for STP CAT6a cables?

I recently had to change the cabling for my house and since I would have to buy all new, I used CAT6a cables, and I noticed that they are all Shielded Twisted Pair (STP), which meand that they have an extra layer of protection against interferences. The RJ45 Connectors are all made of metal on these cables.
The main router in my house will be a 6th generation Ariport Extreme, and I noticed that on the Airport Connectors, there are to metal edges on the RJ45 female. Is that the groudinging for the STP cables? I noticed the same metal edges on the Airport Extreme 5th generation.
Thank you,

Yes, but the power cable on the AE has no gnd pin so there is no actual grounding.. cables should only be grounded at one end anyway.. but the metal tabs are linked to the metal frame of the AE or TC..
At least in all the models up to AC .. it is still out of my reach cost wise. As I would have to pull it apart and plug my meter in there.. still they will eventually start coming in for repair.

Airport Extreme set up with Time Warner

OK. I am experiencing a similar problem as mentioned in a differnt thread, but a bit different. First my Airport Utlility is 6.3.1 so the graphics for settings are completely different. I have an ATV2, Black Mccbook and Ipad2. My problem is when I try to add a third device of the three, especially the Macbook, once I get it an assigned # via the modem (using a White, new Surfboard 6141 and Time Warner as provider), my Ipad gets dropped. Once I even lost the ATV2. The Mccbook is generating its own DHCP address. When I have it on and reboot the modem, it sets it up , but then I lose the Ipad when I turn it back on. My apple extreme in set in Bridge,(by default it is a 2007 model.Has never been a problem when I used Verizon.Where do I go from here. Been playing with this all day. Internet connect is set fort DHCP . Network is set for Bridge. I have no Ivp6 settings.
iMac, Mac OS X (10.7.5), Pioneer 111-D in a Galaxy external box, PreSonus Firebox, Ipad2, ATV2
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Moncrief
Re: My AirPort Extreme will only let me have one device on the wifi at a time. How do i put multiple computers, phones, and wireless devices on my wifi network at the same time?Mar 22, 2014 5:06 AM (in response to Moncrief)
AND, the Airport Utility in my version looks nothing like what has been pictured previously in this post. I don'y have a screen that allows for Share a oublic address, Distribute etc.iMac (21.5-inch Mid 2011), Mac OS X (10.7.5), Pioneer 111-D in a Galaxy external box, PreSonus Firebox,
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Moncrief
Re: My AirPort Extreme will only let me have one device on the wifi at a time. How do i put multiple computers, phones, and wireless devices on my wifi network at the same time?Mar 22, 2014 5:11 AM (in response to Moncrief)
Also, I was not given instructions for set up from Time Warner. It was done via a phone call by the technician when they installed the cable. Timw Warner takes no responsibility for owned Routers and how to configure them. They just make sure the modem is probperly feeding the signal. Message was edited by: Moncrief

(using a White, new Surfboard 6141 and Time Warner as provider)
This is a simple cable modem, that will deliver only one IP address to the AirPort Extreme.
My apple extreme in set in Bridge,(by default it is a 2007 model. Has never been a problem when I used Verizon.
Bridge Mode is not the correct setting for the AirPort Extreme. It needs to be in a Router Mode of DHCP and NAT.
Bridge Mode would have been the correct setting with a Verizon modem/router......but the SB6141 is not a router....it is a simple modem.
You can try to make the settings change to see if that will work, but in most cases when you are making a modem change on a network, it is recommended to first reset the AirPort Extreme back to factory default settings (to wipe older and possibly conflicting settings), and then configure the AirPort to work with the new modem.

I have ATT internet service at home and a 2Wire device. I want to switch to an airport extreme 5th generation and I am having difficulty. Looking for help.

I have ATT internet sevice at home and a 2Wire device. I want to switch to an 5th generation Airport Extreme and I am having difficulty. Any suggestions?

Yes, Bridge Mode is the correct setting for the AirPort Extreme when it is connected to another gateway, or modem/router.
Connect an Ethernet cable from one of the LAN <-> ports on the 2Wire to the WAN port (circle of dots icon) on the AirPort Extreme.
Open AirPort Utility and click Continue to follow the guided setup to "create a wireless network" on the AirPort Extreme. The application should suggest Bridge Mode as the connection option during the setup.
Once you have the AirPort Extreme setup and providing a wireless network, if you don't really need the wireless network that the 2Wire is providing, it would be good idea to turn it off....since having two wireless networks in close proximity can introduce some interference issues.

Airport Extreme 5th Generation and VDSL 2+

Hi Folks!
This question refers espicially to mac people in germany.
Is the Airport Extreme Basestation (5th Generation) good for using it with a VDSL 2+ DSL-Connection (50 Mbit/s) in a wired Network ?

Yes, Bridge Mode is the correct setting for the AirPort Extreme when it is connected to another gateway, or modem/router.
Connect an Ethernet cable from one of the LAN <-> ports on the 2Wire to the WAN port (circle of dots icon) on the AirPort Extreme.
Open AirPort Utility and click Continue to follow the guided setup to "create a wireless network" on the AirPort Extreme. The application should suggest Bridge Mode as the connection option during the setup.
Once you have the AirPort Extreme setup and providing a wireless network, if you don't really need the wireless network that the 2Wire is providing, it would be good idea to turn it off....since having two wireless networks in close proximity can introduce some interference issues.

Airport Extreme Base Station and Multiple Computer Access to the Internet

I have my IMAC connected to the internet via the Airport Extreme Base Station. When I am able to connect, my son's MacBook cannot. If I preform network diagnostics and reset the base station so he can connect (which appears to be luck on my part), I can no longer connect. When I first set this up, I had it working with all computers in the house. I tried to expand the system to boost the signal in our house with the airport express units. I have since removed them and started over, but still cannot provide internet access to more than one computer.
Help

Try this first...
Modem/Router Power ReCycling
- Power-off the DSL/Cable modem, Internet Router, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the DSL/Cable modem; Wait at least 30 minutes.
- Power-on the Internet Router; Wait at least 5 minutes.
- Power-on the computer(s)

Airport Extreme (last generation) and Airport disk

Simple quesion (I hope)...
does anyone know if one can do airport disk with a last generation (802.11g) AEBS?
Thanks,
Bill

Afraid not. The USB port on that generation is for printer share only.

HT4145 Does this article apply to OS X Lion and Airport Utility 6.0? Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

Does this article apply to OS X Lion and Airport Utility 6.0?
Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
You can't find the Airport Extreme then...
I woudl suggest doing a Factory reset....
http://support.apple.com/kb/HT3728
Then you should be able to set it up just as you did when it was new....
Factory default reset (using reset button)
If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
Unplug the AirPort Base Station or Time Capsule from power.
Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

AirPort Extreme and Time Warner RoadRunner Service Issue

I have Time Warner's RoadRunner Turbo Internet service, which promises a minimum bitrate of 15 Mbps for downloads and 1 Mbps for uploads. Recently, my measured throughput has crashed on uploads, to well below 100 Kbps (0.01 Mbps) while going through my AirPort Extreme over 100/1000Base-T cable (system 7.4.2). When I directly connect my Mac to the cable modem, I get a consistent 28 Mbps down and 1.7 Mbps up and a ping time of 20 ms. I've tried cycling power, soft resetting, and even hard resetting to factory settings, but nothing seems to fix this throughput issue. I'm going to try a cheap 3rd party router (D-Link or Linksys) to see if I can get my throughput back up, but is there something I'm missing on my setup? I have opened SSH, IMAP and Apple Remote Desktop through the AirPort Extreme, and have enabled Bonjour on it. I can't figure out why this change has happened so suddenly.

power down the network and the modem. connect modem to the extreme wan port. connect pc to ethernet lan port. power modem up first then the router. use Airport Utility to configure your network.

I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580). Can I now use my airport extreme in the bedroom to extend wireless signal? If so, how?

I just moved and Time Warner gave me a new modem and router (Motorola surfboard 6580). Can I now use my airport extreme in the bedroom to extend wireless signal? If so, how?

Can I now use my airport extreme in the bedroom to extend wireless signal?
Yes, if you plan to connect the AirPort Extreme back to the Motorola modem/router using a permanent wired Ethernet cable connection.
No, if you were planning to have the AirPort Extreme extend the Motorola signal wirelesssly.

New Airport Extreme (6th Gen) Dropping Connection from Time to Time.

Problem:
6th Generation Airport Extreme drops connection intermittently at random times.
Set Up:
6th Generation Airport Extreme (main router - no hard drive/not a time capsule) located center of house on the main floor. 2 Range extenders each approximately 30+ feet away from main router. First range extender (Airport Express - newest generation) located on the third floor parallel to main. Second range extender (Airport Express - new generation) is located at the end of the kitchen (main floor).
Main Router is connected straight from a Motorolla Surfboard modem on a foyer table at the center of the house.
Range extenders connected to Main Router wirelessly and at wall outlett height.
Previous Setup:
Same setup as above but, with the 5th Generation Airport Extreme instead of the 6th Generation.
Firmware:
All current versions.
Devices:
1 SONY VAIO VGN-FW490J
HP Notebook G60
Several WEMO outlets
1 iPad Mini
1 iPad 2
1 iPhone 5
1 Motorolla RAZR MAXX
Macbook Pro
iMac (wired from main router on foyer table)
Note: All of these routers/range extenders/modem/computers are plugged into surge protected outlets.
Notes:
With the new Airport Extreme my family and I have been experiencing intermettent connection drops. The amber light on the main router turns on and within a few minutes turns green and connection resumes again. This has been happening for a few days now ever since I purchased the new router. This has not happened before with the 5th generation router, which I donated to our church.
I have not exchanged the product yet. I will be initiating a Complete Power Recycle after some suggested solutions in a bit. I have contacted my Internet Service Provider (Comcast) for a line check and found no problems.
Has anyone found any solutions to resolve the intermittent connection drops? Is reverting to the previous firmware going to solve this?
I would like some insights before trying to do all this. Thank you all for your time.
P.s.
I've done a detailed post since posts like these is frequently asked questions on set-up, devices, connections, etc:

Update:
Before I went to exchange my 6th Gen Extreme, I ran through all possible solutions from complete power recycle to no devices connected. I even went out of my way to my cousin's house to test it out. The same problem still kept coming.
I was able to exchange my 6th Gen Airprt Extreme with another 6th Gen Extreme the other day. I set it up how the instructions told me and within an hour it did the exact same problem as the previous 6th Gen Extreme. I gave up and decided to get the ASUS RT-AC66R (ASUS RT-AC66U is the same, just the 'R' is Best Buy's model.)
The ASUS router is just as great as the 6th Gen Router. You can actually get it down to $180 by price matching to Amazon. The ASUS router has 3 antennas that you can adjust according to where the signal is used more. I pointed them more towards the backyard, upstairs, and the living room. The range is by far better than the Extreme because of this. I was able to drive down a good block (3-4 houses down) and still connected to my router. Also it has 2 USB ports which was fantastic for me so I can plug in my external hard drive and a non-wireless printer. It has many more features that I really liked that I didn't even know was possible. The router utility interface is a bit confusing at first but, it's pretty easy once you get the hang of it.
Some features that I liked with the ASUS was the ability to have multiple guest network with time limits. 3 for 2.4gHz and 3 for 5gHz. I think that Airport guest accounts are only allowed 2.4gHz but not a 5gHz. Though I only needed 1 for each but, I can see this working well for businesses.
Another feature is traffic manager. I am able to set specific bandwith for different types of use such as, high priority 80%-100% bandwith for gaming, medium priority badwith 70%-90% for HD media streaming/data transfer, and 50%-80% low bandwith for casual web surfing. It also has it's own "beamforming" so that data isn't free roamed.
Lastly it has AiCloud sync which is basically like having a hard drive into your router but, much like having a Dropbox at the same time.
More or less I think I'll stick with the ASUS router rather than going with the new Airport Extreme. I think that it's more on firmware issue than it is hardware. If you are not willing to switch to another brand and want to keep staying with Apple, I recommend going back to the 5th generation until a new firmware or rebuilt 6th gen extreme is out.
I have not found any problem with the ASUS router and no intermittent connectivity issues.
Now I am not trying to make you buy the ASUS router. I'm merely expressing how great the product is.
I do have 60 days from Best Buy return policy to try out the ASUS (and report of any malfuntions) and if within that time a new firmware is out for the Extreme. I highly doubt I'll go back to the extreme though.
Hope this helped!!

HT1998 I have what I believe, though I am not certain, an Airport Extreme 1st generation. My internet speeds on my hardwired pc are running in half and a bit higher on my Mac Pro. Cable claims it is a problem with the router since I can bring the PC speed

Bear with me please as I have never used the community before. I have an Airport Extreme 1st generation at least I think it is a 1st generation. My PC is hardwired and my Mac Pro, obviously wireless. I have 50/8 mbps service but the speeds on my PC run around 20/8 and 30/8 on the Mac. Cable says it is a problem with the airport since my PC speeds rise to 50 when the airport is disconnected. Does anyone know what to do?

The simplest way would be to perform a "soft" reset on the AEBS. This type of reset will temporarily disable all of the AEBS's passwords up to five minutes. This should give you ample time to access the AEBS with the AirPort Utility to change it.
If you don't want to actually change the password, then you can possibly retrieve the password from the OS X Keychain, as follows:
Run the Keychain Access utility found in \Applications\Utilities
In the category column (on the left side of the utilities' window), select "All Items."
In the right column look for your Network Name. It will have a "Kind" of "AirPort network password."
Double-click on your network name listing.
Click on "Show password."
Enter your Mac's administrator's password
Your wireless network's password should now be displayed.

I have an Airport Extreme Base Station and have recently upgraded to Mountain Lion. Now airport utility won't work with my base station so I bought a Time Capsule. For the life of me I can't make the substitution work and only see a blinking amber light.

I have an Airport Extreme Base Station and have recently upgraded to Mountain Lion. Now airport utility won't work with my base station so I bought a Time Capsule. For the life of me I can't make the substitution work and only see a blinking amber light. Can anyone who has made this change offer some advice?

apikoros wrote:
The Utility transferred all of the AE's settings, so I still have to change the password, which leaves me with only 2 other questions, I think:
1) I assume it's just a matter of using the Utility, entering a stronger password and checking for it to be remembered in Keychain Access. But do I have to change the password for each individual unit-- the TC, the Extreme and both Expresses-- or will changing it just for the TC alone work for the entire network?
Resetting the password you will need to do for each device... the utility cannot even see those old units.
So you will have to do it for each one.. think it through.. because as you change passwords the others will lose connection.. so start from the express which are wireless extending .. change those first.. and go back up the chain.. as each one changes it will drop off the network.. until you reach extreme and change that. Then you might need to reboot the whole network to get everything talking again. If something goes wrong.. just pluck that one out of the mix and plug in ethernet.. reset and redo the setup. That is my preferred method anyway.. do everything in isolation one by one. By ethernet and then nothing goes wrong.
2) Who's the treasonous SOB who spilled the beans to you about the ICBM in my back yard?!?
N.Korean hackers.
[Edit] Whoops-- one more question: I want to partition the TC's disk, but Disk Utility doesn't see it. What do I need to do?
You cannot partition a network disk. And apple provided no tools for it in the TC itself. You can pull the disk out and partition it but that voids your warranty. (although done with care who is to know).
Look at Q3 here.
http://pondini.org/TM/Time_Capsule.html
Mixing TM and data on the TC is worth planning carefully. They don't necessarily sit happily together.

Airport Extreme 6th generation and Time Warner, Arris modem - no internet on mac

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