Airport Extreme 802.11ac wifi stops working - requires reboot

I have an Airport Extreme 802.11ac which has worked fine for me for several months. However, in the last 2 weeks, my wifi disappears from all devices about once every other day. The light is green on the Extreme, but no devices see the wifi. After a power cycle, the wifi comes back up and works fine, for a while (24-48 hours)
The Apple AirPort Extreme 802.11ac is running
software version is 7.7.3
Router Mode is OFF (Bridge mode)
DHCP is disabled too.
2.4Ghz and 5Ghz channel selection is set to auto.
I have no usb disks plugged in.
Is anyone else having this issue?

The light is green on the Extreme, but no devices see the wifi.
Can you test something by ethernet?? Is it totally wireless or has internet dropped out as well?
This is important.
What modem router is it plugged into.. as some are very flakey with the AC model airports?
Have you tried a full factory reset... and clean new setup?
This is required now and then. Especially if anything Yosemite is in the network.. please do the following even if you don't use Yosemite it can help.
Factory reset universal
Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
Then redo the setup from the computer or iOS running the latest utility.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg AEgen6 and AEwifi for basestation and wireless respectively.
Even better since the issue is more wireless use AE24ghz and AE5ghz with fixed channels as this also seems to help stop the nonsense.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the AE always takes the same IP address.. this is a problem for you as bridged you will need to set dhcp reservation in the main router.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..
5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.

Similar Messages

Upgrade Airport Extreme 802.11ac

I have Airport Extreme 802.11n and use it with Macbook, iMac 2013, iPad2, ATV and soon iPhone 6. If I upgrade to Airport Extreme 802.11ac, will it work with all of my devices? Will I get significantly improved performance? Is it worth upgrading? Thanks

1. Yes.
2. Only if those devices specifically support 802.11ac; while it'll work with slower devices, those won't use the increased speed.
3. Probably not.
(112833)

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

You can use the 2 TB Time Capsule as a network drive. That means that it must connect to one of the Ethernet LAN <--> ports on the new AirPort Extreme, or connect to the network using wireless.

Is it best to extend a Wifi network using Airport Extreme 802.11ac or Express ?

I previously asked this question with a different emphasis here:
https://discussions.apple.com/message/24347878#24347878
so have re-worded to be more relevant to the subject.
I have a brand new Airport Extreme 802.11ac which I am now using as my network hub and I would like to extend the network wirelessly.
Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
I do not have any 802.11ac clients yet, but likely will do within the expected lifespan of the routers and thus would rather buy another Extreme now if it meant extending the best signal strength.
Per my previous post i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended, if this is not correct please do let me know.
Thanks in advance.

Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
Four possible benefits, which may or may not be benefits to you:
1) A second Extreme will extend the faster "ac" speeds of the main AirPort Extreme, while the Express will not.
2) A second Extreme uses Gigabit Ethernet ports....ten times faster than the Express....if you plan to connect devices using an Ethernet connection
3) The USB port on the AirPort Extreme will accept a hard drive while the Express will not
4) The AirPort Extreme has a much better antenna arrangement than the Express, which will provide greater coverage even if "ac" wireless is not used
On the other hand, if you do not need "ac" wireless to be extended, you only plan to use the Express to extend the wireless, and the Express will be located where it can receive a strong wireless signal, then you might save a bit of money going with an AirPort Express.
So, in questions about what would be "best", there are rarely simple answers that apply to all users. The question really is which is "best" for you. Adding another AirPort Extreme would be a no brainer for me, but perhaps not for you.
i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended
It is always the best idea to use products from the same manufactuer for the same purpose throughout the network. Obviously, an Apple AirPort Extreme will be compatible with another AirPort, while a third party device may or may not be.

AirPort Extreme 802.11ac (A1521) iPhone Issue

Hey Everyone,
I purchased my new AirPort Extreme last week and I've been noticing the following problem with my iPhone 5 (iOS 6.1.4):
When connecting via WiFi to my AirPort Extreme 802.11ac (A1521) with firmware 7.7.1, it will eventually stop working after a while for no reason! The problem is that the WiFi signal is still shown as full bars, but with no connection or internet at all! To make it work again, I have to turn off the WiFi on my iPhone then turn it back on.
Is there somethign wrong with the AirPort or my iPhone or with both?!
Thanks everyone!

Read this please, before assuming your AirPort Extreme is broken. The links at the end will likely resolve your issues. First try to rollback your AirPort's firmware to 6.1.1, which should restore your Internet connectivity. If it does, but you'd rather have the most recent upgrade available, follow the steps given in the following links, 6.1.3 should work fine for you then.
After numerous attempts by apple IT reps to persuade me that my modem was somehow the cause of my AirPort Extreme broadcasted WiFi network suddenly losing connectivity after the 6.1.3update, I found the truth that helped me to correct my own problem, and successfully use 6.1.3 rather than the rolled back version 6.1 i had been forced to resort to.
If rolling back your Airport's firmware fixes your connectivity issue, or your dns server has been erased by the update to 6.1.3, I speculate that these links will help you out greatly.
It turned out, that this was A KNOWN ISSUE to Apple! With an actual fix Published by Apple themselves! They've just got it hidden away because they must have wanted to drive me to the brink of insanity. . Luckily for Apple I worked with an amazing rep *(Thelma) who at least acted as if she didn't think I was a crazy person. I found the fix on my own after 16 grueling, redundant and fruitless, hours of troubleshooting (time wasting) with "senior" Apple techs.
Let me tell you, 'I told you so' has never sounded so sweet. (Thelma) was ****** that no one in the company bothered to fill her in on this issue or solution and had her support send me a new AirPort just before I discovered the fix. After the discovery, she told me not to bother sending either back, and apologized for the run around that took up weeks of my life.
With out further ado and with thanks to Softpedia for posting the info-
http://news.softpedia.com/news/Airport-Time-Capsule-7-6-3-Affects-IPv6-Tunneling -328680.shtml
http://news.softpedia.com/news/Apple-Releases-Fix-for-IPv6-Tunnel-Error-Under-Ai rPort-7-6-3-331186.shtml
*name(s) changed to protect the competent
AirPort Extreme 802.11n (5th Gen), iOS 6.1.3
I have this question too (1) Reply Categories: Airport Extreme Tags: airport_extreme, firmware, airport, ipad, wifi, 4, router, extreme, multiple_devices, internet_access, update_error, dns_error, amber_light, no_dns, 6.1.1, roll_back, 6.1.3

Trying to Port Forward Airport Extreme 802.11ac using Airpot Utility 6.3.2

Hello kind experts. I am finally getting around to replacing my old BEFSR81 Cisco Router with an old Time Capsule attached with the Airport Extreme 802.11ac. The BEFSR81 also had 8 ports, so I have 8 hardwired locations throughout the house. I have a couple of IP cameras for which it was easy to port forward on the Cisco (just click on the port range forwarding tab, type the start/end ranges (which are identical) and the assigned IP address). Everything has been working well for years. Here's what I wish to do with the new setup: Cable Modem -> Airport Extreme -> Dumb gigaport switch with the hardwires connected to it.
When I go to Airport Utility (6.3.2) -> Network Tab -> Port Settings -> "+", the following comes up:
Firewall Entry Type (Defaulted to IPv4 Port Mapping)
Description (5 pull down choices)
Public UDP Ports : _________
Public TCP Ports: __________
Private IP Address (I take it that is where I enter the IP address for each camera, e.g. 192.168.1.xxx)?
Private UDP Ports: __________
Private TCP Ports: __________
I am obviously not a technophile, especially when it comes to networking, but was able to create my old setup.
Any advice on whether or not my configuration is appropriate and what exactly I need to put in the port fields would be greatly appreciated!
Thanks in advance!

To successfully access an IP camera on the local network from the Internet, the following basics need to be taken care of:
Install the camera(s) and verify that you can access them from the local network.
Configure port mapping/forwarding on your router. Typically, IP cameras require at least two ports: 1) A web port for administering the camera; Usually TCP port 80, and 2) A streaming port to broadcast the camera video feed; Usually UDP port 9000. Note: You should check with your camera's documentation for the exact ports required.
If the camera is attached to a computer, you will need to configure the computer's firewall to open the same ports as in step 2 above.
Verify that your modem is in bridge mode, i.e., if the modem provides NAT & DHCP services, turn them off.
Test your network. Use CheckIP to determine your router's current WAN-side (public) IP address. Then, from a remote location (not from a computer on the local network), use the DynDNS Open Port Tool to verify that the required ports are open. Success is an "Open" response from the Tool.
Check out the following AirPort User tip for configuring port mapping on an AirPort base station.

Airport Extreme 802.11AC + 5th Gen and guest network access

I have the current gen Airport Extreme 802.11AC with a 5th Gen extending the network. With this setup, I am unable to login using our guest network setup. I have tried using guest network with a password and one without but its the same results. When a guest logins, it stuck attempting to login with no error messages.
So is it possible to have this configuration and still have guest network access?

Please review what I said originally.......that the guest network function on the AirPort Extreme is designed to work with a simple modem......so the AirPort acts as the main router for the network..
Another way of saying the same thing is that the AirPort needs to be "in charge" of your network for the guest feature to work correctly. The AirPort cannot be in charge if it is connected to another device that is already configured to be the main router on your network.....your Actiontec modem/router.
The Actiontec device combines the functions of a separate modem and a separate router in one package. This type of device is known as a modem/router, or also known as a gateway.
Some folks call a modem/router or a gateway......a modem. So, things can get confusing.
I do not know if it is possible for the Actiontec device that you have to be configured to act as a simple modem.....so the routing functions of the device are completely turned off. (Turning off the wireless on the Actiotec does not turn off the routing function).
If you turn off the wireless on the Actionec, it becomes a modem and a wired router. And that wired router is still in charge of your network.
The guest network feature will not work correctly unless the AirPort is in charge of your network.
My suggestion was for you to ask your Internet Service Provider (ISP), if they could supply you with a simple modem. That is all that you need. You don't need two routers....and the Actiontec that you have now is not allowing the guest feature to work correctly.

Airport Extreme 802.11ac and USB disk failure

hi,
Had an Airport Extreme 5th gen with a USB disk attached for over a year of which my Mac was using Time Machine and creating backups no problem, didnt skip a beat.
Just bought a new Airport Extreme 802.11ac, attached the same USB disk and Time Machine works once or twice then fails saying it cant find the disk. True enough if I open finder and try and find the disk its not listed.
Opening the airport utility it shows the disk attached. If I reboot the Airport Extreme the disk shows up again in finder for a short period of time.
Looks like they released a firmware update 7.7.1 which was supposed to fix this but it seems in my case it hasnt. Even factory reset after the update but no joy.
Normal wireless activities like internet access etc are fine.
Not sure if anyone else has experienced this yet? If not I guess ill try a non self powered disk or something, either that my AE is faulty.
thanks
matt

My experience with the 802.11ac extreme with 7.7.1 firmware suggests Time Machine doesn't work when the name assigned to the device (not the SSID) contains a period, which the out-of-the-box name does.
Out-of-the-box, with the default device name still assigned, I could not get Time Machine to recognize the remote disk on multiple 10.8.4 Macs until I created an empty folder on it. Yet once registered with Time Machine, backups never occurred to the disk--TM status was always "waiting". The server name displayed in TM had the period in "802.11ac" escaped with a backslash (i.e., "802\.11ac").
I renamed the extreme, but used a name that still contained a period. The same difficulty was encountered registering the disk with TM. Once registered, TM status for the disk was still "waiting".The server name again had the period escaped with a backslash.
Finally, I just removed the period from the name. Registering the disk with TM then occurred normally and backup began immediately.
(In an earlier case with the 7.7.0 firmware, I had no trouble registering and backing up to an 802.11ac Time Capsule that had previously been given a name without a period in it.)

AirPort Extreme 802.11ac boosted w/ 802.11n Express?

for the past year or so I have had a perfect set up that has worked wonderfully. It was an airport extreme hardwired to two different airport expresses. I had a perfect set up all three devices had the exact same Wi-Fi name and all three supported 802.11n. So why ruin a good thing? Well here's why…
recently we have obtained some new Apple devices such as new iPhone sixes and also new MacBook air is. All of our new devices are capable of supporting 802.11ac. So now I have decided to purchase the new airport extreme sixth generation which supports this new protocol of 802.11ac.
My question is this, if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice? The boosters are located on our third level in the master bedroom where where most of the surfing is done with the newer 802.11ac devices.
with the brand-new sixth generation extreme located in my basement, most of the house is covered however in the furthest rooms, such as the master bedroom, I have an airport express hardwired and functioning fine. But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
I wish that my airport express is also supported the new protocol so that I can be sure that my entire house is covered by 802.11ac. There's nothing wrong with using 802.11n, but the reason I purchased the new extreme router was to take advantage of the faster and stronger signal of 802.11ac.
The airport expresses that I am running in my house are the newer white ones that looks to be the same shape as an Apple TV. These are not the ones with the FlipOut prongs that plug directly into the wall but instead they are the ones that have a regular power cord and it look like small little hockey pucks. Well, squares versions of hockey pucks that is.
this entire post was verbally dictated using my iPad air, so hopefully I have caught all of my typos or incorrect wording. But I think you can get the general just of my question here. I was hoping I would not need to use the airport expresses to boost the signal, but I think my home might be too big for one single router located centrally in my basement. I have it as Close to the ceiling as I could get it so the second floor is completely covered and most of the upper floor is covered and the entire basement is covered of course. It's just a few rooms that are above the garage and a few further rooms such as kids bedrooms and very important, the master bathroom. We all know how important that is. Thanks in advance to anybody who can help me with this issue.

if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice?
Yes and no.
Yes, if you want "ac" capable devices in a remote location near the AirPort Expresses to connect at "ac" levels......because they won't.
No, if you need the extra range provided by the Express, and don't mind that the "ac" devices connect at slower "n" speeds through the AirPort Express.
But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
You can't, if all the AirPorts are producing a signal with the same wireless network name......since the MacBook Air will connect to the wireless access point with the strongest signal.....not the AirPort with the fastest signal.
IF....you assigned a different name to the wireless network that the Express devices were creating....then....you could "point" the MacBook Air at the basement AirPort network created by the AirPort Extreme 802.11ac down there.....but chances are, the MacBook Air will never connect at "ac" levels since they are carried on the 5 GHz band, which is much weaker than the 2.4 GHz signals.
In other words, 5 GHz "ac" signals are pretty much "same room" or "line-of-sight" signals. 5 GHz just won't penetrate walls and other obstructions nearly as well as slower, but much stronger 2.4 GHz signals.
The bottom line.....if you want the MacBook Air to connect at "ac" level speeds in the remote location, you will need another AirPort Extreme 802.11ac product in place of at least one AirPort Express, maybe both.

Airport Extreme 802.11ac local dns not resolving

I have an AirPort Extreme 802.11ac wireless router that I cannot get to resolve local dns names and entries. Everything else is working perfectly, even external dns resolution, but any local dns hostname does not resolve. I can ping the ip addresses of all local systems, I just cannot resolve them. I have checked all configurations and they are set correctly. Please help

adbrennick wrote:
Update:
Setting the AE in Bridge Mode works fine.
Because the dns is then moved to the main router.
Apple are bent on removing as much as possible from even what little was available in 5.6 utility.. so each update removes yet more options.. as for having telnet or ssh .. go wash out your mouth.. they are anathema to Apple total control of the environment.. I mean to say you might set something they didn't intend.

Airport Extreme 802.11ac manual DHCP range

I have one of the new Airport Extreme 802.11ac units, and am running airport utility 6.3 on my server.
I am trying to setup my network but I would like my own DHCP range instead of 10.0 or 192.168 - I would like to add 10.20, This way it wont conflict with my other network for work which has 10.0 and my IP TV Network which is 192.168. I would like to add a manual address for my home netwok so I can add a vpn to avoaid the conflits.
Is there anyway of adding my own DCHP range in the new extreme?
Thanks
Greg

It isn't possible to change the first two octet values other than what apple has already allowed.. ie 10.0, 172.16 or 192.168
That is how Apple build their stuff.
I have no idea if this would work.. but someone else suggested the idea.. export the configuration of the AE .. you will find that is available via the top menu.. then open the xml file that is produced and do a search and replace for 10.0 to 10.20 or whatever you want.. save the file.. and import it back to AE.. it is crude windows sort of operation but it worked to change dhcp messages for the poster.

Best Cable Modem for Airport Extreme 802.11ac ?

I own an Airport Extreme 802.11ac. I am preparing to purchase a cable modem. I have pretty well selected a - Cisco Model DPC3010 and was wondering if anyone had experience marrying the two?
NOTE: I have heard that though the Motorola Surfboard version (ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0) has been tested with the AE, the modem still drops connections a lot with TWC. Has anyone had similar experiences using that modem?

ISP: I am working with TimeWarnerCable in Clarksburg WV area.
CISCO & TWC: I have already confirmed that the Cicsco router is usable on their network - confirmed through TWC tech support and Amazon product reviews. This is true despite the router not listed on TWC's external and internal approved lists. (The Tech escalated to confirm Amazon review statements that the device could be connected).
CISCO & AE: I am just curious if someone else out there has experience using it with their AE - no matter who is their ISP. Any hiccups? Any thing to watch for? (Thanks in advance)
Note: the Motorola device IS on the TWC approved list, but there are too many reports of frequent dropped internet connections.

WD HDD & Airport Extreme 802.11ac

Just got a Airport Extreme 802.11ac and trying to hook up WD USB 3.0 drive at no avail :-(
It will not show up anywhere but works great connected directly to my MacBook Pro?
Also when using Apple TV 3 to watch a movie, it studders now ans then?
Any help would be apriciated
Cheers
www.koolkatjazz.com

External drive is very limited formats on the AE.. strongly recommend it is GUID partitioned and HFS+ formatted ie Mac OS extended Journaled.
The USB in the AE will not recognise all chipsets due to the limitation of the firmware.. try using a USB hub if you already have the disk setup correctly.

Connect airport extreme 802.11ac to hp 3052a

How can I create a wireless connection for an hp 3052a to an apple airport extreme 802.11ac. I can connect the printer direct into the extreme and print from the mac desktop but i can not access it from ipads or other computers. I would really appreciate any help. Thanks,

Hi voled65,
I can help you print from your iPads. First and foremost, if you have a USB cable going from the printer to the router, I suggest you disconnect it and configure the printer for the wireless network. If you are unsure how to set the printer up on the wireless network, click on this link > Installing the Printer Software for a Wireless Network Connection
To troubleshoot the inability of printing from the iPad, open the following link and select "What if a 'No AirPrint Printers Found' message displays on my Apple device?" > How to Use Apple's AirPrint Over a Wireless Network.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Does Airport Extreme 802.11ac support DHCPv6 prefix delegation

I have IPv6 working with my Airport Extreme 802.11ac. I'm experimenting (for fun) with IPv6 on my local network, and I was trying to create another IPv6 subnet using DHCPv6 prefix delegation.
Comcast (my ISP) is indeed delegating a 64-bit prefix to the Airport Extreme, but the Airport Extreme does not seem capable of sub-delegating that 64-bit prefix (into say 2 65-bit prefixes, or 4 66-bit prefixes, etc).
Is the Aiport Extreme 802.11ac is capable of sub-delegating IPv6 prefixes like this?

I have the exact same problem with my ISP (Init7) here in Switzerland. They delegating IPv6 adresses via DHCPv6-PD (Prefix Delegation) and my Apple AirPort Extreme just get only an IPv4 address.
Since the worldwide use of IPv6 is rising steadily, I really hope Apple will wake up and update the firmware of its AirPort devices to support DHCPv6-PD.

Airport Extreme 802.11ac wifi stops working - requires reboot

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