Airport Extreme can't connect to Internet

Hi all,
I recently inherited a 4th gen airport extreme base station and i cant connect to the internet wirelessly. The light is green, the comcast motorola modem is working fine, but when i open a webpage, nothing comes up on any of my devices (MacBook running lion, iPhone, playstation). I've reset/unplugged the modem and soft/hard/factory reset the airport extreme a hundred times, sometimes leaving them unplugged for 30 minutes, but no luck. Sometimes after a reset the Internet will work for a few minutes but then suddenly stop eventhough I'm still "connected" and the light's green.
The airport worked perfectly fine at my friend's house who also used a Comcast modem. And my modem worked great for the last 6 months with my 1st gen airport extreme that I am trying to replace with this malfunctioning 4th gen. Called Comcast and they said the modem looks great on their end, no signal cut outs and Internet connected. Other things I've tried but without luck:
- plug in laptop directly to modem (internet works) write down working DNS addresses and put those in to the airport utility manually.
- renew dhcp lease which sometimes makes it work for 30 seconds
- update firmware to latest
- downloaded air radar and made sure channels used were clear
- turn on only 5 ghz channel
- of note, I own no cordless phones or other 2.4 ghz wireless electronics that I'm aware of.
Please help, this is driving me crazy! Thank you so much in advance.
Happy Holidays

I am having a similar issue in that I have intermittent Internet connectivity. I found using Mozilla's Camino browser as a work around, or I switch to one of my other AirPort Expresses. This started happening on Friday the 9th. I am not sure if it is the AirPort Extreme or the AirPort Disk Utility software I installed.

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HT1218 Airport Extreme can't connect to internet?

Hello all,
Purchased myself a Airport Extreme base station today and have plugged it in to configure it, however it keeps failing to connect to the internet. The amber light is constantly flashing after the green start up led.
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I have tried using Airport Utility on my iPhone 4 on iOS 7, but again to no avail. I am using a MacBook Pro on 10.9.
Whats the solution to this?
Many Thanks

It will then also say, 'A Unexpected Error has occured'

Wired connection to cable modem. Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Describe the issue in more detail.. as it doesn't currently make sense.. the AE should always be connected to the internet. It should never disconnect.. but the computer can fail to connect to wireless after sleep.. that is common problem.
See Tesserax docos if you have wireless connect issues after sleep.
https://discussions.apple.com/docs/DOC-3411

Why (out of the blue) airport extreme can't connect to the internet?

Suddenly the airport extreme on my macbook pro (10.6.8) decided to completely stop working. the modem/router work fine as i tested them with another computer and i've brought my macbook to another house and tested it there and the same thing happens. if i'm hardwired via ethernet cable the internet works like normal. which is what i'm doing now.
the wireless icon on the top of the screen shows full strength and when i click on it it shows my network with a check mark next to it but if i try to open a browser window it won't work. opening network preferences shows that airport is not connected and it does not have an IP address and can't connect to the internet. if i open airport utility (5.6.1) it says "airport utility unable to find any airport wireless devices".
everything was working fine a few days ago.
what's going on?

The same thing happened to me, and I took it to get looked at and they even replaced my base station, but then it kept disconnecting. I finally found the answer that solved my problem, but now I can't find the post that solved it to direct you toward. So I'll try to re-create it as best as I can.
Like that user, I have Xfinity. The other user had received this assistance from Comcast tech support (Which is sad that Comcast was more helpful than ... anyone ... but especially Apple), so if it doesn't work they should be able to help fill the gaps. Chances are, you may be better off getting assistance from your ISP than from Apple.
Basically, Comcast switched over to IPv6, and it needs to be accounted for or else the AEBS will drop the signal from the DSL modem.
1. Open Airport Utility
2. Click Edit on your AEBS icon.
3. Click the Internet tab.
4. Click Internet Options.
5. Make sure IPv6 Mode is set to "Tunnel."
6. Click the "Enable IPv6 Connection Sharing" radio button so that it's active.
7. Save changes, Update the new settings, and let the AEBS restart with the new changes.
I fixed it a couple of days ago, and it's worked perfectly since then.
Here's the post that fixed it. https://discussions.apple.com/message/21916742#21916742
Here's the Comcast information the post refers to. http://www.comcast6.net/index.php/6to4config#faq3
Message was edited by: Crimsondude

Airport Extreme - can't connect PC running Vista to internet

My brother is visiting with his laptop running Vista and can't connect. We have tried to remove all security controls but can't find where to disable. I have been to AE Utility but am unsure what to do once I get there...
Any help is appreciated

Open AirPort Admin Utility, located in Applications/Utilities.
Select your base station and click Configure. Enter the base station password, if necessary.
Click Change Wireless Security.

Airport Extreme no longer connects to internet ****

I really hope somebody can help me. I've searched the forum and believe I've tried everything suggested to others having similar issues.
I've never had any issues with my Airport before this past week when suddenly my broadband connection went dead (Charter Cable). I was able to get a signal to the modem as it appeared the cable was disconnected outside so I reattached. I've talked to the tech support people who were able to "see" that my modem was online but wireless was not working.
I have reset the Airport Extreme, I have reset the cable modem (Scientific Atlanta), I have unplugged both for up to 2hrs, I have deleted and reinstalled the airport software, I have tried starting a new location in network preferences. The green light glows green on the Airport but I still get errors ranging from 'you appear to not have a valid internet connection to perhaps you typed the url incorrectly'. I have even tried setting up a brand new Airport up with the same result. I have tried using other wifi devices to connect, select my network, I get full wifi connection (bars) but still nothing.
If I plug directly via ethernet cable from modem to macbook I have no problems.
I spent 2 hours on the phone with apple yesterday and they were not able to figure it out. We were able to see a valid looking IP address, select my network, etc and nothing. My internet provider is adamant that this is not their problem. I've also tried two different cable modems from the cable company. For five years I've had no issues and for some inexplicable reason getting wireless to work is like trying to land on the moon now.
Any ideas?

Hi everyone,
I called Apple today and found the solution to my problem. The cable modem was not sending the correct IP address to the Airport. You can tell by opening the Airport Admin program, selecting internet from the tabbed menu and looking at the IP address. If it ends in ".169" that is bad. So, close the Airport Admin program, turn off the cable modem, wait 20-30 seconds, turn it on again and wait for it to power up. After another 30 seconds, open the Airport Admin and select the internet tab. The IP address should be different and..... now it works! The person helping me at Apple says he has to do this about once a month for some reason.
Hope this helps others, ellen

Airport Extreme will not connect to Internet

Just purchased an Airport Extreme Base Station (AEBS) to upgrade old Netgear router. Netgear was working perfect with both wired and wireless internet. My ISP is a rural internet high-speed wireless company. It is not DSL/Cable or Satellite, requires an antenna on a tower, can try to find out more details if it helps. Previous settings were referenced on the old router and DHCP is used to identify what is static IP provided by company.
After several attempts at installing AEBS: green light is on, wireless network is successfully created, but internet cannot be accessed in either wired or wireless mode on any device. Interestingly, the IP address that the AEBS uses DHCP to find is DIFFERENT from the IP address found by the old router. I have tried several different configurations of the manual setup, including manually entering the IP address, but when I try this, it also asks for a router address and nothing I put in seems to satisfy the utility's requirements.
I played with so many settings and restarted my computer so many times that each time I try things, I reset the AEBS to default and start from scratch. I've done this about 10 times.
I'm at a loss. ISP wants nothing to do with this because the old router works, I would like to use the apple product (with some express(es) to extend range), but I'm unable to get this to function.
Any help would be appreciated.
I am not running a Mac desktop, if it matters. Using the airport utility for windows on home-built PC. No device will work, however, having tried wifi on iPhone, iPad, Laptop and other desktop.

I hope this helps. I don't own an Airport Extreme but an Airport Express and here is what I did:
Perform a Factory Reset, by disconnecting the AE, once unplugged proceed to push the Reset Button and then, without releasing the button, plug it again to the power source and wait a few secs till the lighs begin to blink. Now you can release the Reset Button.
After that, the Airport Utility should detect it. Here is what you have to do. As you want to use it as Router, you have to:
1.- Click on: Manual Setup
2.- Fill your data for the Airport Extreme, like password to access it and the name of the base station
3.- On the Wireless tab, select Create Wireless Network and allow the security on it and key to access it and all the wireless variables you want to include.
4.- Allow Wireless and Ethernet clients to be able to connect and make an updation of your configuration
Note: If you are going to use multiple clients for wireless, then you have to go to the Internet button at the top of Airport Utility and select DHCP to distribute the IPs manually.
That should be all from Airport Utility. The other side you have to check is your Windows configuration.
I hope this helps. If not, please share more details after you try step by step the instructions I pasted here.

Airport Extreme - Can't Connect to 5Ghz Wifi

Recently I purchased a AT&T MiFi device called a UnitePro. This device allows me to broadcast a a dual band wifi if wanted. It also allows one or both of those to be 2.4Ghz or 5.
After doing some research and discovering that the 5Ghz band can be faster, I wanted to connect to it from my iMac. I have been unable to do so since first attempting...
I have a mid 2010 27" iMac i7 which came with a built-in AirPort Extreme (0x168C, 0x8F) wifi card.
So I have done a bunch of research on this issue and I think I understand the problem that I am having, however I do not understand what (if any) my solutions can be. It appears that when an AirPort interface is turned on, it listens for 802.11d beacon packets, and those contain what it called a regulatory domain field. Then the Airport driver uses the first valid regdomain setting it sees. In my case it is picking up a strong beacon from a neighbors house. The problem is that his router is set with a country code of ZW (Zimbabwe)! This my problem.... Zimbabwe's regulatory laws prohibit the routers to support channels above 13, or at least this one does, I don't fully understand it, but I get the gist.
So what this means is that I can not use my iMac to connect to my new router because quite simply the channels that 5Ghz broadcasts on are not even available.
I know this has been a topic of discussion in the past, but I couldn't find a good answer as to what to do. So... What can I do to get my 5Ghz network working?
Thanks in adavance!
Cheers

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

Airport Extreme bs not connecting to internet through ethernet network

I live in a dormitory at a school. I have a network jack in the wall of my apartment that connects me to the rest of the school network and the internet. I have an Apple airport music thing that plugs into the wall socket and delivers wireless network and internet access to my apartment.
I also have a new airport extreme base station that I set up by using the wizard set-up software. My computer sees the base station. The network connection software says I have a strong network connection. But I can't access any service either on the local network or the internet.
Any thoughts about what I should change in the base station set-up to make it talk to the rest of the world?

I fixed it myself.
It was not a computer related problem. We have a network registration procedure that I forgot to do before the internet works.

Airport Extreme can't connect to any server

I can't connect to any websites using my Airport Extreme, which worked fine until yesterday, everything is set up correctly and Network assistant tells me I'm connected to the internet. Every website I try to open (in Safari, Opera, and Firefox) gives me a message that I can't connect to the server, same with Mail. Everything works fine with an Airport Express or plugging directly to the modem. All of this started yesterday when my internet was down, but the airport never came back. I've tried resetting to factory defaults, and yes I've unplugged everything about 400 times. Anyone experience anything like this before?
josh

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

Airport Extreme intermittently loses connection with Internet?

I have an Airport Extreme connected to a router that is connected to our cable modem. Internet connection is fine, but the Airport Extreme will intermittently lose connection with the Internet and shows a solid amber light. Turning the Airport Extreme off and then on again will resolve the issue, however, this happens about once per week (at different days/times) and would like to ensure a consistent connection even when I'm not at home. (We are thinking of installing a lighting control system that depends upon a consistent wireless connection to work properly, even when we aren't home to restart the Airport Extreme). Please advise on what the trouble might be and how we can get a permanent resolution to the issue.

Is your Extreme an 802.11g (domed-shape) or 802.11n (squarish) model? Do you have the Extreme connected to the other router by Ethernet? Finally, is the Extreme configured as a bridge, i.e., Connection Sharing = Off (Bridge Mode)?

Airport Extreme, can't connect to Bing. Google ok.

This is odd..
I tried to search for something in Safari, Bing is my default search engine, and it just times out.
If I type in google.com.. I go directly to google, search works. As does every search engine I can think of. Bing.com is the only one I can't access.
I thought it was something with Safari.. So cleared cache/history/etc still doesn't work. Opened firefox, times out.
Tried my PC with firefox.. nope.
Tried on my iPhone 5.. nope.
so I turned my WiFi off on my iPhone and used AT&T 4G service.. Bing.com instantly.
I'm thinking there is something wrong with the airport extreme, settings or something..
Everything is up to date on my iMac and the Airport as well, but like I said it's effecting everything in the house.. and only one website.
(Yes I updated the extreme to 7.6.4 after this problem, still there)

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

New AirPort Extreme will not connect to internet

Purchased AirPort Extreme to replace older D Link 655 router. All of my Apple gear has been plug and play except this
Extreme router. I cannot get an internet connection to save my soul. I tried connecting thru both my MacBook Pro and my HP Pavilion dv6. I just assumed I could move the ethernet cord from the DIR-655 to the AirPort and all would be fine. Not so. I have reset, unplugged and restarted so many times I lost count. Nothing works. What am I doing wrong. I even swapped out at store where I bought thinking I had defective router. any ideas? My wife works from home and I really need a better router with greater reach and thought this was it. Please help.

Simply restarting the modem will not always allow it to reset correctly so that it will issue a new valid IP address to the AirPort Extreme.
Power off the cable modem completely for at least 30 minutes....longer will not hurt. Be sure to unplug the power cord from the back of the modem or unplug the power cord at the AC wall jack. If the modem has an easily accessible battery, pull the battery.
Power off the AirPort Extreme as well.
After the modem power down period, insure that the Ethernet cable from the modem is connected to the WAN "O" port on the AirPort Extreme. Reinstall the modem battery if it was installed previously.
Power up the modem and let it run for 10 minutes by itself.
Then power up the AirPort Extreme and let it run for a few minutes. Check to see if the Internet connection is working correctly now.

Airport Extreme can't connect to MacBook Pro running Windows XP

I have a new Airport Extreme Base Station and an intel MacBook pro that is 6 months old and dual boot. The AEBS is set up with WPA2 and AEs. All works well for both MacOS (Leopard) and WindowsXP in wired mode and wireless works fine for the Mac side. When i run Windows, i can see the wireless network but i can't seem to configure it to actually connect to the network. I set it to WPA-PSK/AES, but it never can connect, and when i go back to check the settings in zeroconfig (the Windows connection manager) the connection is always reset to "WEP". Any suggestions? BTWQ, we can't connect my son's laptop (Windows XP ) either.

Try changing the encryption, also make sure the computer is fully updated. Windows Xp computers do not all have native WPA2 capability. Try disabling security and see if that works. If it does not, it may be an interfernce problem on one computer. Try changing the wireless channel to 3 or 9

Airport Extreme can't connect to USB modem

I have recently bought an Airport Extreme Base Station. However, I now realise that I cannot set it up with my present ADSL Modem - which is a Speedtouch USB - owing to the modem only being able to connect to my Mac via a USB cable and I therefore can't connect it to the Airport's Ethernet WAN port.
Is there any way round this? My ISP is Orange, and they have been extremely unhelpful when I've contacted them in the past with Mac-related problems. I know I could change ISP but this seems a lot of hassle that I could do without; my broadband connection has always been fine hence I have no issue with Orange on that front.
Is there anything I can do to connect the existing USB modem to the Airport?
Thanks.

You might want to take a look at something like this Broadband Adapter.
I haven't used this device, so can't advise on whether it will work satisfactorily or not for you, but did notice that it claims to be compatible with Orange services.

Airport Extreme can't connect to Internet

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