AirPort Extreme - Can't Ping or See Other LAN Computers

I recently reset my AirPort Extreme in order to get it to work with a new cable modem (per Apple Care suggestion). The device had worked fine until I replaced my modem. The reset resolved the problem. However, I'm no longer able to ping (or utilize any connection like RDP or shared iTunes libraries with) other computers on the network. All of my computers access the Internet without a problem - it's like they're isolated from other systems on the network. I've looked at all of the AirPort Extreme settings and can't find anything obvious.
Again, this worked fine before I reset the device. Any ideas?

Hello elmnoise. Welcome to the Apple Discussions!
At this point I would strongly suggest a complete power recycle of your networking components ... even though you have already reset the AEBSn.
Please try the following:
o Power-down the modem, AEBSn, and computer(s); wait at least 10-15 minutes.
o Power-up the modem; wait at least 10-15 minutes.
o Power-up the AEBSn; wait at least 5-10 minutes.
o Power-up the computer(s).
Computers, connected by wire or wireless to the AEBSn, should now get both access to the Internet and to other computers on the same subnet created by the AEBSn.
Please post back your results.

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(PS Everybody please make noise on this one so apple comes up with a solution.)
< Edited by Host >

Airport Extreme - can't add printer?

Airport Extreme - can't add printer? my printer is canon lbp3010

After some searching, i found this website that walked me through the problem/solution and now it works and i can print wirelessly.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00777731&lc=en&cc=us&dlc=en &query=photosmart%20c4180&product=1141647&rule=42764
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I am trying to extend my airport extreme signal to another airport extreme can this be done? I have tried several time using the automated set up but it keeps failing... What am I doing wrong?

I am trying to extend my airport extreme signal to another airport extreme can this be done? I have tried several time using the automated set up but it keeps failing... I have selected every possible security/password encryption level... What am I doing wrong? If it os possible where can I find step by step instructions? Please & Thank you!

The challenge with the older round AirPort Extremes are that they are "g" wireless devices.
When you configure them for WDS, the speed on the wireless network is cut in half...and probably will not have the bandwidth required to stream video reliably from either AirPort Extreme since both are affected by the WDS setup.
There is not an "automated" setup for WDS. You have to do this manually on both AirPort Extremes. Unfortunately, it is not an easy configuration and it's easy to make a mistake and hard to recover without starting all over again.
Apple's instructions for WDS are here if you want to give it a try.
http://support.apple.com/kb/HT4262
It is possible that it might work. Keep us posted on your progress
Adding a single AirPort Express will unfortunately not help. You have to have "n" wireless devices at all router points.

Airport Extreme can see networks, can't connect to any

I recently bought an iMac G4 (1Ghz, 17") on eBay and am having problems getting the Airport Extreme card to connect to any network. It came with 10.5.1 installed and I've updated it to Leopard 10.5.8
I'm a bit of newbie with this Mac, but am learning quickly and I've tried to do my due diligence research prior to posting. I think I've tried every solution I've found recommended on forums for others with my problem.
Here's the basic info on what I've tried (by themselves and various combinations):
-changing the channel the network operates on.
-changing from WEP to WPA
-changing to no security at all
-changing to manual DHCP setup
-disabling Wireless-g only to allow b & g, and I've tried allowing only g
-I tried moving AppleAirport.kext to the desktop to let the system rebuild it with a restart - it was not rebuilt so I moved it back in and restarted again
-reset your router
-made sure router firmware was up to date
-creating a new network location
-went to Library > Preferences to delete com.apple.internetconfigpriv.plist and com.apple.internetconfig.plist but there were no files with those names in that folder
None of these options changed any response to the ways I've tried to connect to the internet.
It connects fine through the router with an ethernet cable. With this option it takes the network address 192.168.1.5
I also tried to connect to my neighbor's open network, with that network it will either timeout or ask me for a WEP password, which isn't needed.
These are the errors I get when trying to connect to my own network wirelessly:
-When I go through Network Setup Assistant, I get the error: "The password you entered is invalid." Even though I know it is correct (checked and rechecked to make sure all keys were working in a text file).
-When I go through System Preferences > Network I get a Connection Timeout every time it tries to connect.
-When I go through Network Diagnostics through Safari, it can't find any Apple Wireless Devices to work with or it gives me a connection timeout.
My iPod Touch 2nd Generation has never had a problem connecting to this router or the neighbor's open network.
Neither have any of my three Dell laptops.
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x4E)
Wireless Card Locale: USA
Wireless Card Firmware Version: Broadcom BCM43xx 1.0 (4.170.25.8)
Current Wireless Network: wireless network not available
If it matters, I've got an Actiontec router and I'm connecting to Verizon FiOS.
Thanks in advance for any recommendations. I guess if the Airport Extreme card [or software] won't work I'll just have to try a USB network adapter (want to avoid this as this iMac only has USB 1.1).
Ed

Hi there!
Were any software install and restore discs included with the computer to support
the license and ownership, maintenance and help upkeep the computer's OS X?
Not sure where to begin in resolve the connection issues you have presented,
since I am almost under siege in my offline life with problems others foist on me.
Your issue may be in part due to a scenario where enabling WEP can causing
an issue of a self assigned IP address; the address sometimes may be just a
default and not that of the router's giving one to the computer. You can some-
times reset and hope the router can give you a new different IP address or DNS.
There usually is something else to this, if that is the case.
However, to make sure the computer itself is in a good state of health, and you
have some of the basic means at your disposal, (or to know what you have) is
why I am replying. And once that is mostly a certainty, to see if the settings to
choose the AirPort as a viable Network choice in the System Preferences, with
wireless on top of the available options open to the computer. You can drag in
order of desired connection type, the Ethernet, dialup, Airport, etc - means of
making or sustaining a connection in the Network panel. If these items are not
correctly chosen, the available wireless Airport won't work. And the status of
the Airport connection won't be visible in the main menubar header either.
Have you been through some of the several Apple Support documents on topic?
• Mac OS X: Connect to the Internet, troubleshoot connection & set up small network:
http://support.apple.com/kb/HT1714?viewlocale=en_US
• Mac OS X: Troubleshooting a cable modem, DSL, or LAN internet connection:
http://support.apple.com/kb/TS1317
• AirPort troubleshooting guide (primarily settings & base station)
http://support.apple.com/kb/HT1401?viewlocale=en_US
For computer basics, to check and do simple software maintenance of the Mac
OS X, you can boot the computer in SafeBoot (shift key held on startup until a
login window appears) and from GO in main Finder window, see Utilities folder
in the drop-down menu, and look for then launch Disk Utility from the Utilities.
In Disk Utility, choose the Macintosh HD, then 'repair disk permissions'. You
may be able to later click on the hard drive icon of the Brand of the HDD as
seen in the same sidebar where the Macintosh HD was located, and choose to
'verify' the hard disk drive from the choice in the Disk Utility panel then available.
When done with these items in Disk Utility, quit it; then restart the Mac normally.
{For other levels of Disk Utility repair on the hard disk drive, you need to boot the
computer from the OS X Installer's disc#1 and choose Disk Utility from its menu
bar prior to actually running that Installer. The drop down menu bar has options
and select them carefully; since you can do quite a bit to the computer's drive if
the wrong item is chosen out of turn or when not needed. A booted disk utility is
in a position to act more thoroughly on a hard disk drive that is then unmounted.}
If the computer is in a good state of preventative maintenance and permissions
repairs, etc the main issue would be in the choice of settings to access the internet
via the means at the computer's disposal; and choosing the hardware path in the
Network panel of System Preferences is one of the main portals. There are several
items in here, including being able to check-mark and move the order of importance
the main items in a Network preference window, so the computer chooses them first.
If the antenna cable and other connect to/from the AirPort card in the base of the iMac
is properly pressed firmly into position and the card is OK, the physical and electronic
paths should be assured; as far as that goes...
Some of the changes to settings may not have been necessary or help in connecting;
so I am not so sure what ones would need to be changed back to their defaults.
Good luck & happy computing!

Airport extreme can't see any wireless networks.

Hi, I have an iMac that has always used an ethernet connection to the internet, but now I want to connect wirelessly. But it doesn't seem to "see" any networks, mine or otherwise, which work fine on my other apple devices. Does the fact that my wireless card was purchased (as was the imac itself) overseas make it incompatible with US wireless networks? Or is the card broken and I have to take the computer in for repair? Or is there some way I can resolve it myself?
Here is what my Airport card info says:
AirPort Card Information:
Wireless Card Type:          AirPort Extreme (0x14E4, 0x88)
Wireless Card Locale:          Asia Pacific
Wireless Card Firmware Version:          Broadcom BCM43xx 1.0 (5.10.91.22)
Current Wireless Network:          wireless network not available

Yes, it does. Still doesn't "see" any networks. If I need a new airport card, is this something I can do myself or does it have to be done at an apple repair shop?

My Airport Extreme Can't See My USB Disk

Hi. I have a new airport extreme out of the box, factory fresh. I plugged in my USB hard drive and cannot see it displayed in the Airport Utility under Disks. I have tried different hard drives, different cables, rebooted the airport, restored it to default settings but still no joy.
The first disk I tried was a factory fresh Buffalo formatted to NTFS. Then I tried my USB disk that was the Time Machine backup on my old Mac that I had connected via a USB cable. Neither can be seen.
At my wits end....
Thanks for any help

The drive must be formatted in Mac OS Extended (Journaled) or FAT32 to be recognized at the USB port of the AirPort Extreme.
The USB port on the AirPort Extreme is underpowered. For that reason, it is often necessary to use a powered USB hub with a hard drive......even if the hard drive has its own power supply.
If the drive is formatted correctly, and you have a powered USB hub, and the drive will still not appear in AirPort Utility, then it is time to take the AirPort Extreme to an Apple Store or service to have the USB port checked out.
See this discussion for more information and tips:
https://discussions.apple.com/message/20499058#20499058

Airport Extreme, can't see usb disk from media player

I have a WD hard drive (formatted in FAT32) connected to my Airport Extreme. I can access it from my MacBook and I can see it under disks in Airport Utility. When I try to access the drive wirelessly from my Merlin media player (that's connected to my TV), the drive doesn't show up under the Airport Extreme Workgroup. I should mention that when the drive is plugged into my MacBook, I CAN access the drive on my media player under my MacBook's Workgroup. So I'm assuming the issue is with the Airport allowing the drive to be seen, and not the format of the drive itself. Can anyone help?

By default, when you enable "File Sharing" in the AirPort Utility, your AirPort Extreme will share out an attached USB HDD with either Macs or PCs.
To access the shared HDD from a Windows 7 PC:
Start > Computer > Map network drive
Drive: <use default or select a drive letter>
Folder: \\<AirPort's Base Station Name or IP Address>\<HDD's Volume Name>
User name: <Enter Base Station Administrator name>
Password: <Enter Base Station Administrator password>

Can't connect to Airport Extreme – can't even see network

I’m staying at a friend’s house in UK – mac’s everywhere. He has a new Airport Extreme - my Powerbook cannot see the network. All the other macs can see it. I think my wireless card is okay - I can sometimes see other networks in the building.
Any ideas? I've tried selecting "other..." and manually entering the network name & pwd - no luck. I've also added netwrok name to preferred list.
PS. When I open AirPort Admin Utility, I can see the basestation (connected via Ethernet). I click ‘configure’, enter the password and get the following error:
Configuration Error
This version of AirPort Admin Utility does not support this base station. You can’t update the software for this basestation, but you may be able to make configuration changes to it. Please go to www/apple.com/support to locate a newer version of the AirPort Admin Utility.
I click the blue ‘continue’ button – it doesn’t work, nothing happens.
I can see the configuration pages below the error message – the mode is set to 802.11b only – it won’t allow me to make changes. Could that be the problem?
1.67Ghz PowerPC G4 Mac OS X (10.4.8) Wireless Card Firmware: 405.1 (3.90.34.0.p18)

Don't use the AirPort Admin Utility to try and connect to and configure the new AirPort Extreme 802.11n base station. The new base station can only be configured with the new AirPort Utility that is included on the CD that shipped with it.
Why your PowerBook can't see his wireless network is difficult to diagnose from here but isn't exactly unique as others have had problems as for various reasons.
I recommend doing a search within this forum to see some of the solutions other people have found for the problem you are having.

My AirPort Extreme can not see my SMC router

I have a new MacBook Pro. It can see other routers (in my neighborhood) and connect to the internet by ethernet cable into my SMC router but it can not see the SMC router wirlessly. I have no security on my router right now. Any ideas?

I have the exact same problem: SMC Barricade G 2408WBRP-G-CA with v2.08 firmware. Because there's lots of talk of problems with WEP, turned that off, but no luck, the built-in airport card of the powerbook won't connect to the router.
I have successfully connected to a Cisco access point at work with 128-bit WEP with no problem at all, so I'm certain the hardware in the machine is functioning... just not with this access point.
This is a brand new 17" Core 2 Duo Macbook Pro that I just received... all available software updates applied.
Macbook Pro Core 2 Duo 17" Mac OS X (10.4.8)

New Airport Extreme - can't see old Airport Express

I've succesfully installed my new airport extreme but the old airport express is not visible anywhere. What is the procedure to connect it to the network?

Do a factory reset. Unplug the Express, take a paper clip or ball point pen, depress the reset button and hold it in while you plug your Express back into a power outlet. The light will blink green a couple of times and then blink amber rapidly. When the amber light stop blinking and stays solid, you can release the reset button. Give it s a few minutes to recycle. Then open Airport Utility (I assume when you say that you installed your new Extreme you mean the 802.11n. If you mean the Extreme g, use Airport Setup Assistant. Once it opens it should scan and your Express will show up with its factory ID. You can use the Utility to set it up.

Airport extreme - can't scan - see it on scan from wired Mac

I have a Mac mini (10.5) connected to the Airport Base station - extreme. When I scan for it to look at the config, scan and rescan don't find it. If I go to the drop down and config another, works or. Also if I open the config no problem.
What did I do wrong ?
Thanks,
Tom

My solution was different. It was connected using ethernet to begin with.
I had to change the router's name, but printer connected to it was still under the old router's name. Once I deleted the printer and re-add. The Airport Utility sees the router again.

New Airport Extreme, internet on some devices, not others

To All:
I bought one of the new Airport Extreme routers (the verticle model) for my home wifi system yesterday and installed it. Although the performance is obviously much better on those devices that have been able to connect to the system, I have only been able to consistently connect with three out of the eight devices in our home. All of the devices "see" the network, they just can't connect. When you try to connect the device seems to go into a feedback loop where you can see it transmitting and receiving information, but nothing happens. A census of the devices is as follows:
1 2007 Mac running Mtn. Lion ver: 10.8.4 (connects, that is what I am writing this on)
2 ipads both running system 6.1.3 (10b329), (one connects, the other doesn't--the one that connects I upgraded the system software yesterday)
2 iPhones, 1 iphone 4s running 6.1.3 (10b329) which connects, 1 iphone 3 (unknown software) which does not connect
2 Windows laptops, 1 running Windows 7, 1 running Windows 8, neither connect
Xbox, doesn't connect
The system that I have is a modem that comes off of a high speed wireless (WiMax type of service) antenna that directly connects to the Airport router which is on the main floor of the house with very good signal strength throughout our home.
I have searched many message boards and tried all of the "wifi tricks" for getting the system to run including:
Disconnecting and rebooting devices in sequence
Renaming network and establishing new passwords
Renewing the DHCP lease
Upgrading OS software to current versions (this computer and one iPad
Can anyone help me with this problem?
Regards,
Garet

Hi there otsegony,
You may find the article below helpful.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
-Griff W.

AirPort Extreme can't find Comcast DNS Server

I have a relatively new AirPort Extreme Base Station router purchased from BestBuy in 4/2014 along with a new Motorola modem receiving Comcast Blast! internet service (because I have no other option as a San Francisco resident). I am running OSX 10.9.4 on a MBP retina but this problem affects all devices on the network, hard-wired and wireless.
My internet has been working fine since initially configuring the router and modem but the other night the internet simply stopped.
A full reset of the modem, router in the proper order, while waiting an appropriate amount of time to release the IP returns me to the same "disconnected" state (see attachment).
Since the internet is able to be obtained by connecting directly to the modem, Comcast blames the router, refuses further support and suggests calling Apple.
The Airport Extreme appears to be in perfect working order and I tried restore it to factory setting several times to no avail. The peculiar thing is that occasionally following a restart via the menu in AirPort Utility, the internet briefly becomes available and then disconnects.
This has been on of the most frustrating consumer experiences I have ever had on many levels mostly because after several days, I still am at a loss for a viable solution which is compounded by the fact that I am a computer scientist working in tech, not a helpless, technology-illiterate person.
I do not know enough about DNS Servers to pinpoint why the server appears to refuse internet when it notices the router.
Are there any configuration settings I can try on the advanced dialogs (ie switching from NAT/DHCP to only DHCP)?
Please help. I still have no internet.

There is a bad bug with some Motorola modems with the ethernet on the WAN port.
It is simply not connecting properly. What modem is it??
It is not uniform.. but it happens to a large enough number of people that there is a fair number of threads about modem issues and the newer airports.
Please do a search yourself here for experience with your particular model.
But you have blotted out the very info I need to help you.
I need to see IP address and DNS.. if you are on dynamic IP it makes no difference to post it.. you will have a new IP tomorrow.
I have suggested a work around in using a crossover cable or a small 10/100 switch between the modem and the airport.. it helps for some.
There is also some more info you can get using the natutil command from terminal.. particularly it will show the WAN link speed.. which I want to force down to 100mbit.
Terminal command to check Apple router status. natutil
No luck return the airport to apple for checking / replacement.. or bridge it and buy another router.. this isn't hard and Apple will doubtless produce a new firmware that might fix it if it isn't some nasty hardware thing.

How do I know if my Airport Extreme can do WDS?

Hi,
I have a 4th generation Airport Extreme and an Airport Express (don't know the generation). My plan is to create an extended wireless network based on WDS.
On my Airport Express I can select 'participate in a WDS network' in 'Wireless Mode', but I'm not able to select it on the Extreme. Both are running 7.5.2.
Does the 4th generation, in fact, do WDS or not? If so, how?
..Jacob

One thing I'm abit confused about is, that both my APs are connected with ethernet to my network, and I would like all communication between the APs about 'extending the network' to be inside ethernet, since they can't hardly see each other and with this I get really poor performance. Is this possible in anyway?
My solution now is I have created my wireless network on both APs, and allow them to be extended. Is this the best way to get the best performance in my situation?
You have what is called a "roaming" network if you have both wireless access points configured to "create a wireless network" using the same wireless network name, security and password. This type of setup allows maximum bandwidth on the network.
So, you would not use either WDS or the "extend a wireless network " setting with the "roaming" setup.

AirPort Extreme - Can't Ping or See Other LAN Computers

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