Airport Extreme, Dell inspiron 1720, is it possible?

After many, many hours of troubleshooting with many parties, I'm still not there.
In a nutshell:
- I can install Airport Extreme (with latest firmware and utility updates)and it shows up "connected" on my Dell Inspiron 1720 and even on a laptop in another room.
- BUT, I cannot connect to the internet on either one of these computers. (If I connect an ethernet cord directly to my cable modem I can get on just fine). I called my ISP and asked for a reset. They did it twice, still doesn't work!
- There is nothing wrong with the Airport Extreme hardware, a tech friend tried it at another location and it was fine.
- I've installed airport extreme several times, reset it, did all of the requisite recommended unplugging along the way.
- I've contacted Apple support and he recommended that I need a USB wireless adapter (didn't try that yet). I've had tech colleagues do some troubleshooting and they concluded that it needed a reset from the ISP. I contacted my ISP support and they claim they cannot do anything else.
- This is not my first wireless network. I had an older Linksys router that was inconsistent. It was recommended that I replaced it with Airport Extreme.
I've invested time and money into this effort. I'm wondering if I should abandon Airport Extreme and try another wireless router. All advice is greatly appreciated!

Thank you.
Please try the following:
o Power-down the modem, AEBSn, and computer(s).
o While powered-down, disconnect the AEBSn from the modem and computer(s), and then, perform a "factory default" reset on the AEBSn.
o Once the AEBSn resets, power it down.
o Reconnect the AEBSn to the modem and to at least one computer to any of the available LAN ports on the AEBSn.
o Power-up the modem; wait at least 10-15 minutes.
o Power-up the AEBSn; wait at least 5-10 minutes.
o Power-up the connected PC.
The PC should now get Internet access. Please post back your results.

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