AirPort Extreme failure to connect to certain websites

My AirPort Extreme suddenly failed to connect to certain websites that operate correctly. The Safari returned the error "Bad Server Request", i.e., www.utteraccess.com. Originally, I believe the website may be down for maintenance but tried several times with no avail. I tried it with my mobile phone and connect successfully. Then I tried to unplug the internet incoming cable to my iMac directly. It works like a charm. Thus confirm the problem lies on my AirPort Extreme. In the past it was working correctly to access this website. It seems the problem happened after the OS updated to OS X 10.10.2 and iTunes to 12.1. Any advice to diagnose the AirPort Extreme? Thanks!

Ok.. that is getting us somewhere.
The issue with fibre can be rather strange.. it has to do with technical issues between the supplied IP address the subnet of the entry and the gateway.. if the gateway is outside of the subnet of public IP it can fail to work. This is because the subnet mask is set too small a range.
Another way of saying the same thing is that the AE is not flexible enough to handle what is really incorrect setup on the part of the ISP.. but terribly common, such that most router manufacturers just work around it by using a more flexible route table.. it is fixable in most routers where the route table is accessible.. of course apple does nothing of the sort.. In fact apple routers are really pretty restrictive and unless you have cable modem I don't like your chances of it working.
I want you to test a few things.
Pick one of the sites that fails.. and open a terminal in the Mac.
Run the command traceroute to the website and give me the output. eg
It will fail although sometimes it can actually reach the site just not connect to http.
traceroute www.google.com
traceroute to www.google.com (216.58.220.100), 64 hops max, 52 byte packets
1 192.168.2.254 (192.168.2.254) 1.260 ms 0.819 ms 0.872 ms
2 adsl03.mel01.eftel.com (203.123.68.34) 25.224 ms 25.645 ms 25.083 ms
3 tge0-0-0-303.core0.mel.dft.com.au (203.123.69.105) 24.627 ms 24.970 ms 24.675 ms
4 202.61.240.78 (202.61.240.78) 26.278 ms 28.032 ms 25.621 ms
5 225.2.2.123.network.m2core.net.au (123.2.2.225) 40.738 ms
    be1-v427.bsr02.pmelnxd.vic.m2core.net.au (123.2.3.178) 26.088 ms
    177.4.148.122.network.m2core.net.au (122.148.4.177) 40.064 ms
6 be1-v551.bsr02.masceqx.nsw.m2core.net.au (122.148.4.178) 40.270 ms
    177.4.148.122.network.m2core.net.au (122.148.4.177) 39.710 ms
    157.2.148.122.network.m2core.net.au (122.148.2.157) 38.399 ms
7 be1-v551.bsr02.masceqx.nsw.m2core.net.au (122.148.4.178) 38.743 ms
    google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 39.042 ms 40.413 ms
8 google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 38.447 ms
    66.249.95.234 (66.249.95.234) 38.635 ms
    google-gw.bsr02.masceqx.nsw.m2core.net.au (122.148.2.154) 39.015 ms
9 66.249.95.234 (66.249.95.234) 48.045 ms
    209.85.142.11 (209.85.142.11) 39.584 ms 40.335 ms
10 209.85.142.11 (209.85.142.11) 38.522 ms
    syd10s01-in-f4.1e100.net (216.58.220.100) 40.856 ms 39.432 ms
Now do the same thing again with the connection bypassing the apple router..
So I can see where the routing is falling.
If you are having DNS problems.. very likely in Yosemite.. try using the IP address instead of the name.

Similar Messages

Airport Extreme Failure to connect

When I startup in the morning, just about every day now, I am unable to connect to the internet. After unplugging the airport for 30 seconds or so, I regain connection. I've had the airport for 2 or 3 years and have never had this problem.

Chances are there is either a problem with the ISP-provided modem or the 802.11n AirPort Extreme Base Station (AEBSn). I suspect that the issue is a loss of communication between them. I would start by contacting your ISP to have them "test out" the line coming in to the modem ... and, if possible, have them provide you with a new modem.

Airport Extreme drops internet connection several times a day

I have an AE that is about 3 years old and it has worked great until the last two weeks or so. Over the last few weeks it will be working fine and then drop my connection for no reason. I will get an amber light on the AE although the cable modem stays connected. It is as if the AE is rebooting itself about a dozen times a day for no reason. I was looking around a bit and I see several things in the log at the same time that say:
Jul 10 10:09:47 Severity:5 Connection accepted from fe80::21c:b3ff:fe71:762f%bridge0:49424.
but I am not sure what (if anything) that means. I have a Mac, Win & PC, XBox, PS3, Two IPhones, and an IPad connected to it if any of that matters. I also make sure the AE is sitting out in the open with plenty of airflow to stay cool.
What do I need to do to make the connection more stable? Is there a way of reloading the firmware on the AE to see if that will help?
Thank you for any help.

ElksSS01, I have the EXACT same problem with my Airport Extreme but, I am 100% certain it is my service provider... The problems started for me back in March of this year, I've replaced my cable modem 3 times, Bought a new Belkin Router (didn't work either), had technicians come out to my house 4 times and FINALLY they found that they are reading voltage on the COAX line into my house, they traced it all the way back to their junction box in my neighbor hood so I asked my neighbors if they were having similar issues with the same service provider, which they were... So now I am back to using my Airport Extreme again, but using the Logs to keep track of how many times the connection drops...
When your internet goes down, try observing the cable modem, there should be a CABLE LED indicator, if it is not on SOLID while your connection fails then it is more than likely your service provider... Below is exactly what happens to mine...
1) no connectivity from any device, wired or wireless
2) cable light on modem turns completely off
3) cable light begins to blink
4) cable modem reestablishes a connection to the internet
5) AE light goes from solid green to blinking orange for 2-3 seconds
6) AE light goes back to solid green and all is well, for about 45 minutes in my case
I would definitely do what Bob Timmons sad above as I also thought it was my router and jumped the gun to buy a new one, only to find out it wasn't my router after all... Before you replace your AE though, I would check with your service provider... In my case, whenever I called them they said that my modem and everything looked fine on their end... In the event their is voltage getting fed back into your modem via the COAX, the only way they will be able to tell is by checking the lines, and tracking it back to where ever the faulty equipment is located...
Here is what I am dealing with, this crap gets VERY annoying... (removed ISP address for obvious reasons) and this isn't my entire log, actually it isn't even a quarter of it... Every day, I drop a connection at least 20 times... The log I keep is NOTHING but what you see below...
Jul 05 14:37:42 Severity:5 (WAN) link state is Down.
Jul 05 14:37:54 Severity:5 (WAN) link state is Up.
Jul 05 14:37:54 Severity:5 Internet Configuration leased -- host
Jul 05 15:12:42 Severity:5 (WAN) link state is Down.
Jul 05 15:12:53 Severity:5 (WAN) link state is Up.
Jul 05 15:12:53 Severity:5 Internet Configuration leased -- host
Jul 05 16:00:58 Severity:5 (WAN) link state is Down.
Jul 05 16:01:10 Severity:5 (WAN) link state is Up.
Jul 05 16:01:10 Severity:5 Internet Configuration leased -- host
Jul 05 16:42:33 Severity:5 (WAN) link state is Down.
Jul 05 16:42:44 Severity:5 (WAN) link state is Up.
Jul 05 16:42:44 Severity:5 Internet Configuration leased -- host
Jul 05 17:47:48 Severity:5 (WAN) link state is Down.
Jul 05 17:48:00 Severity:5 (WAN) link state is Up.
Jul 05 17:48:00 Severity:5 Internet Configuration leased -- host
Jul 05 17:58:34 Severity:5 (WAN) link state is Down.
Jul 05 17:58:46 Severity:5 (WAN) link state is Up.
Jul 05 17:58:46 Severity:5 Internet Configuration leased -- host
Jul 05 18:07:54 Severity:5 (WAN) link state is Down.
Jul 05 18:08:06 Severity:5 (WAN) link state is Up.
Jul 05 18:08:06 Severity:5 Internet Configuration leased -- host
Jul 05 18:26:34 Severity:5 (WAN) link state is Down.
Jul 05 18:26:45 Severity:5 (WAN) link state is Up.
Jul 05 18:26:45 Severity:5 Internet Configuration leased -- host
Jul 05 18:46:47 Severity:5 (WAN) link state is Down.
Jul 05 18:46:59 Severity:5 (WAN) link state is Up.
Jul 05 18:46:59 Severity:5 Internet Configuration leased -- host
Jul 05 19:59:11 Severity:5 (WAN) link state is Down.
Jul 05 19:59:23 Severity:5 (WAN) link state is Up.
Jul 05 19:59:23 Severity:5 Internet Configuration leased -- host
Jul 05 20:10:11 Severity:5 (WAN) link state is Down.
Jul 05 20:10:23 Severity:5 (WAN) link state is Up.
Jul 05 20:10:23 Severity:5 Internet Configuration leased -- host
Jul 05 20:24:52 Severity:5 (WAN) link state is Down.
Jul 05 20:25:03 Severity:5 (WAN) link state is Up.
Jul 05 20:25:04 Severity:5 Internet Configuration leased -- host
Jul 05 20:41:50 Severity:5 (WAN) link state is Down.
Jul 05 20:42:02 Severity:5 (WAN) link state is Up.
Jul 05 20:42:02 Severity:5 Internet Configuration leased -- host

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Unfortunately, you are describing the symptoms of an AirPort Extreme with a failing (or failed) internal power supply.
As a last resort, try a Factory Default Reset on the AirPort Extreme as follows:
Power off the AirPort by pulling the power cord
Wait a minute or two
Hold in the reset button first, and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back into the AirPort
Release the reset button and allow a full minute for the AirPort to restart
Now try to configure the AirPort again. If you continue to see the same symptoms as before, the AirPort will need to be replaced.

My airport extreme will not connect to the Internet

My airport extreme will not connect to my toshiba router. I connected it to my office internet this morning but when I hooked it up at home it simply will not connect. I have tried resetting all the settings and have had no luck. It did work once upon a time. I currently have my airport express hooked up so I know there is connectivity.

I could never figure it out after trying everything I could and going to the genius bar I ended up just purchasing another extreme. The really funny thing is that I can set up a network between the two and it works fine. I am using it at work now with out any problems so I guess there is really no loss :-?

Airport extreme unable to connect to new router

We just received a new router from our cable company. The old router worked with our airport extreme just fine. After hooking up the new router the airport extreme could not connect to it. I received the following error "error occurred while trying to access the apple wireless device. Make sure your connection is valid Error -6753" So then I tried to power off and reset the Airport extreme. The button was stuck on my reset button. I did figure that out and was able to click the button. But even if I would hear the audible click when i held down the reset button the amber light never flashed rapidly? Not sure what else to do. I have turned off the modem, unplugged the router, plugged them back in. etc. I just don't know where to go from here.
Thanks!
jodi

Were you able to get the AirPort Extreme to reset back to factory default settings, as LaPastenague detailed?
The amber light needs to flash rapidly for about 6-8 seconds during the process to indicate that the reset is taking place correctly. Once you release the reset button, the light will stay solid amber for 15-20 seconds or so, then change to slow blinking amber.
We are a bit confused as well, since in your first post you mention that you received a new router from the cable company, then later in the post, you mention that you have a (separate?) modem.
In the most recent post, you mention that you have a new modem. Is the new router from the cable company the same device as the new modem? Or, do you have a new modem and another new router in addition to the AirPort Extreme?
Can you clarify on exactly what devices that you have? Make and model numbers would help. We know that you have an AirPort A1408.

Airport Extreme won't connect with my cable modem (Time Warner)

OK, I'm tired of staring at a blinking amber light. I'm reaching out to anyone out there who's had this problem. I've got everything connected right, the software loaded, the connections set on my laptop (Macbok Pro). But still my Airport Extreme won't connect to the Internet. I've tried different cables, rebooting both my modem and my Airport. For the record, I've had a Mac IT guy from my advertising agency come by my house and make sure that everything's installed and hooked up right. But it still keeps saying that my IP address is invalid, even though I can connect (wired) using the modem.
I suspect I'll just have to take it to the Genius Bar or something. But anybody got any ideas? I really want to join the 'n' generation....
-neil

atotheb, Welcome to the discussion area!
Did you power off the cable modem when switching the Ethernet connection from laptop to AirPort Extreme base station (AEBS)? This is usually required.

Using AirPort Extreme hub to connect to stereo

Is it possible to use a second Airport Extreme hub to connect to stereo speakers?
If it is, what kind of cable might one use to do this?
Thanks
Charles
iBook G4 Mac OS X (10.4)

No, the AirPort Extreme base station (AEBS) does not have any type of audio output.
Are you thinking of the AirPort Express which does have an audio output?

Wired connection to cable modem. Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Describe the issue in more detail.. as it doesn't currently make sense.. the AE should always be connected to the internet. It should never disconnect.. but the computer can fail to connect to wireless after sleep.. that is common problem.
See Tesserax docos if you have wireless connect issues after sleep.
https://discussions.apple.com/docs/DOC-3411

My airport extreme only will connect with computer or ipad not both

my airport extreme only will connect with computer or ipad not both

We need just a bit more information, please before we can begin to accurately troubleshoot this issue.
1) What is the make and model number of your modem?
2) What operating system are you using on the MacBook Pro at this time. Your tagline indicates that you are using OS X (10.4.8), but this is about 6-7 years out of date.
If you are no sure which operating system your Mac is using......click the Apple icon in the upper left corner of the screen, then click About This Mac. Post back with the OS X Version number that you see there.

Internet connection is through airport extreme is not connected

internet connection through airport extreme is not connected maybe there is a problem setting it up

Is it possible that using a Netgear Router connected
to the AE (which is also a router if I understand
correctly) could cause connection problems ?
Yes.
Ensure that that the AEBS is configured to not distribute IP addresses.
Also ensure that the AEBS is on a different channel to the DG834G.
iFelix

Make AirPort Extreme share internet connection with Time Capsule

Hello,
This is the situation: in one room there's an old Mac, the modem which delivers the internet and the AirPort Extreme which is connected to the modem.
In another room there's the Mac Pro, the Time Capsule which is connected to the Mac Pro with an ethernet cable and to a printer via USB.
I want the AirPort Extreme to wirelessly share it's internet connection with the Time Capsule so that the Time Capsule can share the printer with all three Macs (old Mac, Mac Pro and Macbook Pro), the Mac Pro can use the Time Capsule for Time Machine functionality and maybe the Macbook Pro too.
And just using the Time Capsule for internet.
How can I do this?
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Thanks!

Is that AirPort Extreme "flat" or dome-shaped? If it's flat (802.11n-capable), you should be able to configure the "main" router to "Allow this network to be extended" and the other to "Join a wireless network". If the Extreme is dome-shaped, then you need a more-complicated "WDS" arrangement. In either case it shouldn't matter much which router plays which role.
I'm not sure what you mean by "And just using the Time Capsule for internet."
Nathan-NL wrote:
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Is the printer connected to the USB port of the Time Capsule? Can you see the printer in the "Printer" panel of AirPort Utility? What happens when you try to use it from one of the Macs?

Airport Extreme "Show Time Connected" Display

"SHOW TIME CONNECTED" problem
I have a relatively minor problem with my Airport Extreme. I have elected to have the “Show time connected” displayed in my menubar. For the last few months, and certainly since I upgraded to OS 10.7, the time connected display keeps resetting itself, sometimes actually back into negative time, showing as a negative time connected and gradually working its way up to zero. At other times it will seem to work accurately for a day or 2 and then reset itself back to 0.
This does not seem to affect my Airport Extreme function which does not disconnect or dysfunction. It seems that it is only the timer itself that keeps resetting itself. I know this is a minor issue but would be happy for any advice on how to correct it.
Thanks very much.

I ran OS 10.5 for 3 years with my Time Capsule and never saw a negative time. I recently updated to 10.6, but I don't think that that caused the problem, although I didn't check the apparent connected time on another computer.
"...only seems to affect a few users." is not a defense. Apple's job is to write software that always works, not that works mostly. I'm not sure that there would be a flood of reports. I think that most people don't turn this option on. It's an obscure setting (people ask where it is in other forum posts) and of little apparent value. I use it because it's the only reliable indicator that I am actually connected to the internet. I would not have upgraded the firmware on my TC except that the flashing yellow light (that I can't reset) made detecting other problems with the TC impossible.
I should also point out that on a recent trip I connected to a wi-fi router that does not support displaying the connected time. However, my computer continued to display the time that my TC had been connected when last it spoke to my computer. This does appear to be a 10.6 bug, as 10.5 never did this.

Airport Extreme unable to connect to WPA network

I have an iBook G4 running OS 10.3.9 and a Netgear WGT624v3 wireless router. The iBook connects well with the Netgear router using WEP encryption but using WPA Personal security I get a message that says "the wireless network does not support the requested encryption method."
The netgear technical support people advised me that it is a configuration issue and to contact Apple to make it work properly but the only information I found there was to update the airport card firmware.
I updated the firmware for the AirPort Extreme card to 3.90.34.0p.16 from the Apple website but that didn't solve the problem.
In addition I have a HP Photosmart wireless all-in-one where I experience the same problem.
If there are any suggestions, I would be forever grateful.
iBook 1.2GHz G4 Mac OS X (10.3.9)
iBook 1.2GHz G4 Mac OS X (10.3.9)

Don,
Thank you for your reply. The article on WEP encryption is very interesting and I will use it when I use WEP.
The article on WPA indicates that an airport extreme card with software version 3.2 or higher should work. I think I have version 4.2 which came from the AirPortSW42.dmg which I obtained from the Apple website. So I am confused because it still doesn't allow me to connect using WPA.
Bill
iBook 1.2GHz G4 Mac OS X (10.3.9)
iMac 700 mhz Mac OS X (10.3.9)

Airport Extreme can't connect to any server

I can't connect to any websites using my Airport Extreme, which worked fine until yesterday, everything is set up correctly and Network assistant tells me I'm connected to the internet. Every website I try to open (in Safari, Opera, and Firefox) gives me a message that I can't connect to the server, same with Mail. Everything works fine with an Airport Express or plugging directly to the modem. All of this started yesterday when my internet was down, but the airport never came back. I've tried resetting to factory defaults, and yes I've unplugged everything about 400 times. Anyone experience anything like this before?
josh

It sounds like when the Internet went down, the modem got "confused" and didn't remember that the 802.11n AirPort Extreme Base Station (AEBSn) was connected to it.
Please try the following:
o Power-down the modem, AEBSn & computers. Order is not critical.
o While the power is off, check to see if the modem employs a backup batter. If it does, temporarily remove it, and then, replace it.
o Power-on the modem. If it has one, press and hold the modem's reset button for at least 3-5 seconds. After power-up or reset, wait at least 10-15 minutes.
o Power-on the AEBSn; wait at least 5-10 minutes.
o Power-on the computer(s).
Your computers should be able to access the Internet (& access web sites) now. Please post back your results.

AirPort Extreme failure to connect to certain websites

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