Airport Extreme Freezes After Soft Reset

Hi Everyone,
I'm having an issue with the 7.5.2 firmware update for my Airport Extreme. We have several devices which use DHCP reservations and after updating to 7.5.2 I went in to change some of the IPs and other settings (using AirPort Utility). After making the changes I pressed update and the Airport started the reset, but the light just stays amber and I have no connectivity. I end up having to pull the plug and do a hard reset. After a hard reset, when I check the Airport, none of my changes went into effect.
I have tried many times with different settings and it always does the same thing whenever I try to update the changes; it hangs during the soft reset without saving any changes. When I downgrade the firmware to 7.4.2, however, everything works perfectly.
Any help would be appreciated. Thanks!

I too have run into the same problem as ‘controls.freq’ although sometimes the light just stays amber (like controls.freq’s documented post) and other times it stays solid green after clicking "Update." No matter, the result is the same -- I have to perform a hard reset (pull the plug) of the Airport Extreme and none of my changes have been made. I not only run into this when trying to add static DHCP addresses (like controls.freq), but also when trying to add MAC addresses to timed access control lists, or (when playing around) trying to change my wireless network name .... honestly, it probably fails for many other changes too.
So I tried what Bob suggested -- but no luck. A lot of effort but no reward. I tried loading 7.4 firmware (tried both 7.4.2 and 7.4.1 which ran more reliably in my environment) and then doing the factory reset, then upgrading to 7.5.2 and setting everything up. But after maybe one successful save of settings, all subsequent saves failed as described earlier. Then I tried a factory reset while running 7.5.2 and ran into the same problem after maybe the first successful save.
The only reliable workaround is to DOWNGRADE to 7.4.x, make the necessary changes, and then upgrade again to 7.5.2. I must say ... if there were some way I could get the system to stop offering new code reliably (that doesn’t even work even when I tell it I don’t want to check for updates), then I’d just stay with 7.4.1 throughout the environment with success.

Similar Messages

  • Iphone freezed after soft reset

    after a soft reset everytime i try to start iphone is freezed on apple logo. tried many times (home+sleep). nothing. any suggestion?

    Plug it into a mains charger for a few hours and then try Recovery Mode... http://support.apple.com/kb/HT1808

  • Unable to connect to DNS 323 after switch to Airport Extreme even after factory reset

    Hi everyone,
    I have a NAS that I love and have more then my entire life on. I've had it for a long time and it's almost full. Any solution including to format the drives will be shunned.
    The NAS has worked fine for a long time since I set it to a static IP. Last week I installed the Aiport Extreme and the NAS was lost. The new IP series start at 10.., and the old at 192... something.
    I've searched the web for ideas and the best ones seem to be hooking up the nas to the old router and removing the ip adress. That's a mess. I tried to reset the configuration to facotry settings but that did nothing. I can't find the NAS on my PS, the DLink easy search utility comes up blank.
    Any ideas?

    Thank you very much for your reply, I'm sure that it would have worked but something better,more magical happened. It automatically set itself!!
    Sometimes I love technology. I resetted the NAS twice. Once with the networkcable in it, and once directly after without the network cable in it. And then I called it a day. Surfed a little and pondered the mess of taking down the NAS from the high half hidden shelf and pulling out the old router, finding this above possible solution and planned to do it another day.
    Today I saw that the NAS had appeard on the network! I could access the web interface and set password and static ip from the dynamic one.

  • HT3728 after soft resetting how to set a new password to my airport express

    after soft resetting the airport exppress how to set a new password to my airport express

    Hello, MevanK.
    Thank you for the question.  You may find this article helpful in changing or creating a password for your AirPort Express. 
    AirPort Utility 6.x: Password-protect your wireless network
    http://support.apple.com/kb/PH5119
    Cheers,
    Jason H. 

  • Palm Treo Pro freezes after hard reset

    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

    Similar issue - History:
    Began experiencing device.exe crash about 1-2 minutes after soft reset [after installing old 3.x beta of Skype app].  Also could not turn on BT or Wifi after installation completed or after soft resets.  Both symptoms continued after uninstalling both the Skype app and the fenec browser.
    Executed full sync of device and performed a hard reset.  I have performed several hard resets to see if that would work and no luck.
    The hang is occuring roughly half-way through eboot(?) load of WinMo image from flash (screen with out-of focus lights and progress bar).
    Note that I did not purchase a SIM card with the Treo - so slot is empty.  I also installed a 16GB transflash that was working A-OK - have removed it until I can get device to boot again.
    My experience with developing CE (5/6) images with Platform  Builder tells me I may have a corrupted ROM image (or worse - faulty flash block/hardware).  Is there a way to obtain and reflash the treo pro (850UEU unlocked ROM image to make sure this isn't a HW issue (without going to third(?)-party images/flashing utilities)?
    I purchased the unit recently as an open-box from TigerDirect - several of the qwerty keypad buttons do not work (including power button and wifi button) - shouldn't be interfering with this stage of boot, though...
    Any help you can provide in solving this issue would be greatly appreciated.
    Thanks!

  • Airport extreme freeze

    Our school has 17 airport extreme base stations on our LAN. Two or three stations will occasionally freeze so they cannot be scanned with airport admin utility, and they stop working. They are not always the same stations that fail. Today we had all 17 fail at the same time, which has never happened before.
    To fix the problem we do a power reset on the base station, then it will show up in the utility and start working again. We sometimes go for 2-3 weeks with no failures. Any ideas?

    We had the same problem at work. The base stations still freeze up from time to time, after downgrading to 5.5.1, but not as frequent as with 5.7.
    I can not believe this still is not fixed. I really hope Apple will fix this soon, even though the AirPort Extreme has been upgraded to a new model. It seems to only be a problem with roaming base stations. I do not have any freezing problems with my own private AirPort Extreme at home, but I only have one there.
    Does anybody know if the newest AirPort Extreme has trouble with freezing (especially when set up for roaming)?

  • 6th Generation Airport Extreme Freezing During Time Machine Backups using LaCie 1TB Hard Drive

    I recently upgraded from a 4th generation Airport Extreme (short, dual band n) to a new 6th generation Airport Extreme (tall, dual-band ac) in the hopes of having quicker backups and better WiFi performance (I also just got a 13" retina MacBook Pro).
    The upgrade has gone poorly, to say the least. Initially, I set up the new Airport Extreme as I had for the old one. Then I plugged in the same hard drive I was using (a LaCie 1 TB d2 Quadra USB2 drive that I bought in June of 2009). I decided to setup my wife's Time Machine backup first (she has a 2010 MacBook Air). I removed the "old" disk (the one associated with the old base station) from her Time Machine configuration, and set up her Time Machine configuration to backup to the same disk on the new Airport Extreme. I was pleasantly surprised to find that it picked up her existing Time Machine backup and incrementally synchronized to it (the backup size was about 300 MB). A few days later, she warned me that Time Machine told her that backups were not working. When I went to look, it was indeed failing.
    I tried a few things that didn't work, and I suspected that maybe the backup "transfer" hadn't gone so smoothly as it seemed, so I decided to erase the drive using Disk Utility and start the backup over again. To my disappointment, I found that the backup got about 200MB-1.5GB into the backup and "froze." I left it overnight, and it was at exactly the same place the next morning. The light on the disk connected to the Airport Extreme flashed constantly all the time, and I could hear it spinning, but nothing happened at all.
    When I tried to stop the backup, it took a very long time. In the logs, I would see a message like this (this log is from my machine, not my wife's, but it looks the same):
    11/19/13 9:40:59.276 PM com.apple.backupd[93334]: Forcing deep traversal on source: "***-mpbr" (device: /dev/disk0s2 mount: '/' fsUUID: 7356274E-D28F-3BC0-9CA8-7F1AA21830B4 eventDBUUID: 99941F9A-AD5F-4FAF-94D2-701C94CA9581)
    11/19/13 9:41:57.609 PM com.apple.backupd[93334]: Total content size: 148.2 GB excluded items size: 17.16 GB for volume ***-mpbr
    11/19/13 9:41:57.610 PM com.apple.backupd[93334]: Found 674166 files (131.05 GB) needing backup
    11/19/13 9:41:57.611 PM com.apple.backupd[93334]: 152.52 GB required (including padding), 498.67 GB available
    11/19/13 9:41:57.625 PM com.apple.backupd[93334]: Waiting for index to be ready (100)
    11/19/13 9:59:22.407 PM UserEventAgent[11]: com.apple.backupd-auto launchd job disabled
    11/19/13 10:00:15.103 PM com.apple.backupd[93334]: Cancellation timed out - exiting
    Looking at the Airport Extreme in Finder, I saw that it got stuck, either "Connected as" me, or "Connecting...". The Airport Extreme wouldn't respond to the "Disconnect" or "Connect As..." buttons (depending on the context), and the eject button for the Airport Extreme itself in the sidebar was also unresponsive. Eventually, after 2+ minutes, I got a dialog saying "Couldn't connect to [my base station name]" with instructions to "check its IP" and contact my system administrator if the problem persists. During this time, Finder can seem frozen and unstable.
    Through all of the above, the hard disk kept spinning and the light flashed constantly. The drive was warm to the touch in the morning.
    I also found that when all this happened, I was unable to connect to the Airport device using Airport Utility. I I couldn't administer it, but the Internet continued to work for all connected devices. Unplugging the disk and plugging it back in worked immediately to bring the system back to a working state. I didn;t even have to power-cycle or reset the Airport Extreme.
    I tried a number of things to correct this behavior:
    Disabled Time Machine, removed disk, restarted machine, reconfigured Time Machine, and retried.
    Tried backup on my 13" Retina MacBook Pro and my wife's MacBook Air.
    I actually tried with TWO new 6th Generation Airport Extremes. The first one was a refurbished one. I returned it to Apple and purchased a brand new one. Both of them exhibited the behavior I described above.
    Workaround:
    Finally, I switched the drive out for a spare that I have (an older Western Digital MyBook and used it for a backup. This drive "Just worked."
    So, I have switched to that for backup for now, and re-purposed the LaCie as a drive that I use for making periodic images of my hard drive using SuperDuper. The drive seems to work perfectly (and worked perfectly for several years with older Airport Extreme base stations), so I can only assume there's a bug in the USB driver of the current 6th-generation Airport Extreme.
    I hope this helps someone else who's as confused as I was. If anyone has had a similar experience, I would very much like to read about it. I will be reporting this problem to apple right after I post this topic. Please do the same if you experience this issue.

    As Bob says, backing-up that way isn't supported.
    It's also unreliable. It may work for a while, but this forum, and the Time Machine forums, have many, many posts like this:
    *"I've been backing-up via an Airport Extreme for* <some number of days, weeks, or months> *and all of a sudden my backups are corrupted beyond repair."*
    In my case, it's happened about 4 times in a year. And that's with a desktop Mac, about 12 feet from the Airport, with the exact same hardware in exactly the same place and no interference.
    It is very convenient, especially with laptops. If you want to take the risk, see [Using Time Machine with an Airport Extreme Air Disk|http://web.me.com/pondini/Time_Machine/Airport.html] (or use the link in *User Tips* at the top of this forum).
    But do yourself a LARGE favor and take the prominent advice to keep secondary backups, and update them frequently. Sooner or later, you're probably going to need them.

  • Tip: For those losing airport extreme connectivity after 2007 update

    After the most recent Airport Extreme update, I started losing my connection to previously working wireless networks. There was never an issue for the 6 months prior to this most recent update. Therefore the update changed something. Many of the posts regarding this subject steer the finger pointing away from Apple. All I know is that my wireless connectivty worked fine for the last six months and stopped working after the update. The following link from MacFixit.com worked for me: http://www.macfixit.com/article.php?story=20070129234632441
    The MacFixit posting is as follows: "Success with .plist deletion A more innocuous workaround -- deleting potentially corrupt .plist files (as described in our Wireless troubleshooting tutorial) -- has been successful for others.
    One reader writes:
    "After applying the Airport Extreme Update 2007-001, my Airport Extreme was shutting down every time my Aluminum PowerBook G4 went to sleep. It was very frustrating, but I thought it might have been a "security feature" in the new update. Then I found your wireless troubleshooting tutorial and following directions in the "Delete specific .plist files" section did the trick.
    The files to be deleted are located in the ~/Library/Preferences/ directory (this is the Library directory within your User folder), and are as follows:"
    com.apple.internetconfig.plist
    com.apple.internetconfigpriv.plist
    com.apple.internetconnect.plist
    After deleting these .plist files I have had stable connectivity again with no issues. The update apparently corrupted one or all of these files. I would try deleting them and then restart your computer. As noted, it is an easy fix and does not hurt anything to try...I hope it helps others looking for answers on this subject. Don
    MacBook Pro - 17" - Intel 2.16Ghz - 2G RAM   Mac OS X (10.4.8)  

    I too have run into the same problem as ‘controls.freq’ although sometimes the light just stays amber (like controls.freq’s documented post) and other times it stays solid green after clicking "Update." No matter, the result is the same -- I have to perform a hard reset (pull the plug) of the Airport Extreme and none of my changes have been made. I not only run into this when trying to add static DHCP addresses (like controls.freq), but also when trying to add MAC addresses to timed access control lists, or (when playing around) trying to change my wireless network name .... honestly, it probably fails for many other changes too.
    So I tried what Bob suggested -- but no luck. A lot of effort but no reward. I tried loading 7.4 firmware (tried both 7.4.2 and 7.4.1 which ran more reliably in my environment) and then doing the factory reset, then upgrading to 7.5.2 and setting everything up. But after maybe one successful save of settings, all subsequent saves failed as described earlier. Then I tried a factory reset while running 7.5.2 and ran into the same problem after maybe the first successful save.
    The only reliable workaround is to DOWNGRADE to 7.4.x, make the necessary changes, and then upgrade again to 7.5.2. I must say ... if there were some way I could get the system to stop offering new code reliably (that doesn’t even work even when I tell it I don’t want to check for updates), then I’d just stay with 7.4.1 throughout the environment with success.

  • Airport extreme freezing w/ USB HD

    Hi,
    I have an AirPort Extreme 802.11n and i've connected a couple of USB HD, one for my stuff and another one for the time machine.
    This was working like a charm until some time ago. The thing keeps freezing and i have to reset it. But i need to disconect the USB before or it  would not reset.
    I've made few changes like enabling the guest wifi but nothing else. I guess it should not be a problem but it is.
    Anybody else had the same problem? any solution for it?
    I'm gonna try to downgrade the version of the airport extreme but i dont think that might be the problem.    

    Tesserax,
    The problem is that it only happens randomly. So, to check that i should disconnect the Time Machine HD and not do backups for a while and then do the same with the iTunes library...
    ok, the Time Machine HD is not a problem so i can try this today but is gonna be a while until it freezes.
    Last time happend this week monday and until now it did not happen again.
    I was trying to set up an automatic restart for the Airport Extreme but it does not seem to be possible.
    Cheers    

  • Airport Extreme drops wireless and resets itself about 20 times a day

    hi all,
    i am having wireless network issues with my Airport Extreme.
    I have a secured (WPA) network set up at work using the Apple Airport Extreme. We have about 7 - 10 users on it at one time during business hours. What has been happening is our Airport resets itself and drops everyone off. This happens quite frequently but with no real pattern, sometimes it drops 5 times an hour, sometimes it goes for hours without dropping anyone.
    Now this issue is not a new one for us, nor is it isolated to the Airport Extreme. Actually i have had D-Link and linksys WAP's do the exact same thing in my office.
    Our offices are relatively small and its open concept (no walls between the users and the airport) however the building we are in has loads of wireless networks fighting for space. I can see over a dozen other wireless networks from my computer at any time.
    Im at my wits end with this because it seems like any wireless access point we try ends up failing in the same way. They never totally pooch out, they just always shut themselves down and restart.
    Couple more details about the networks
    Mostly PC's but a few macs.
    The Airport is set to use interferance robustness as well as auto-channel switching.
    we have also added a airport express to this network to help boost signal strength.
    As i said we have anywhere from 6 - 10 people on this network at one time, none of us doing any significant activity (just browsing and emails). But when im here alone it never drops me. it seems to relate to the # of users.
    Anyone have any ideas? Im totally lost and at the point where im going to scrap wireless and just wire everyone to the network!
    THANKS IN ADVANCE,
    MCM

    some more info.
    1. I upgraded my firmware to 7.1.1 from 7.0 and still drops connections.
    2. However upgrading my Airport Utility software allowed me to actually see logs after the thing restarts. This is what im getting when computers lose connections:
    Aug 13 13:19:39 5 Rotated TKIP group key.
    Aug 13 13:19:39 5 Deauthenticating with station 00:09:2d:85:ee:3a (reserved 2).
    Aug 13 13:19:39 5 Disassociated with station 00:09:2d:85:ee:3a
    Aug 13 13:19:39 5 Associated with station 00:09:2d:85:ee:3a
    Aug 13 13:19:42 5 Deauthenticating with station 00:09:2d:85:ee:3a (reserved 2).
    Aug 13 13:19:42 5 Disassociated with station 00:09:2d:85:ee:3a
    Aug 13 13:19:46 5 Disassociated with station 00:19:d2:ad:b5:39
    Aug 13 13:19:47 5 Associated with station 00:19:d2:ad:b5:39
    i read some other forum posts (macfixit.com) that pointed to an article about this, but of course you gotta pay for it and i have limited faith in the solution. So anyone know what it means when it Rotates the TKIP group key?
    could this be a security issue and not interfeaance ?
    or both?
    thanks,
    mcm

  • Airport extreme freezes when updating MAC access list on WiFi. What can I do ?

    Trying to add a new PC on the WiFi network, the control is via MAC addresses. I can enter the new MAC address, and description, but airport freezes when I try to update. The only way I can get back is unplug / replug airport, but then it is not updated with the new address.
    Macpro on 10.7
    Airport extreme 802.11n 1st gen (7.5.2 with airport utility 5.5.3)
    Thanks

    If you have not already done so, try temporarily connecting an Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme. Then open AirPort Utility, make the changes you need and see if the AirPort Extreme will Update correctly. If it does, you can disconnect the Ethernet cable.
    If still no luck, your next option is to perform a Factory Default Reset on the AirPort Exreme to clear out all the current settings and then reconfigure the device again.

  • Airport Extreme freezing when accessing ext HDD

    My Airport Extreme keeps dropping the connections when I try to access files on the WD 3TB external HDD connected in the USB port.
    I am able to connect to the internet at all times using either a newly purchased 2012 Mackbook Pro, iPad, iPhone or Windows 7 laptop. But when I try to access my files on the ext HDD, it works 1/10 of the time. I am able to access the drive and partitions, but when I select files, mostly movies (avi & mp4), it will more often then none freeze up and drop the network/internet connection. It will then indicate in the Airport utility that the Airport Extreme is no longer in range and there is no more internet until I disconnect the power from the Airport Extreme, wait a few seconds and reconnect the power. 3 minutes later the Airport Extreme is back on-line and Internet and network are restored. I have had to do this more then 8 times this morning alone.
    The Airport Extreme is currently using firmware 7.6.1.
    Saw many posts dating back to 2008 and have tried changing configs to recommendations, but nothing is working.
    Not sure what to do to correct this, need help.

    Lebruny,
        Did you happen to find the cause of the freez up of you AE?.
    I have mine connected to a WD 2TB, and when I heavily access the drive, I encounter the same problem you described.
    Thanks,
    Daddu

  • Airport Extreme disappears after waking from sleep.

    Here is a strange one for the experts out there...
    I recently purchased an Airport Extreme card for my G4 Powermac (FW800). It is the Broadcom BCM43xx 1.0 (4.170.25.8). It installs easy, and it works great. I can connect to my Airport Express with no problem, and to my 2009 MacBook.
    The problem occurs after the computer goes to sleep. After I wake it (even if it's only after a minute), the Airport Icon disappears and the Spinning Beach Ball of Death appears over the title bar, and the dock. I can click on windows and move them, but not use them.
    If I use the Special Menu and tell the computer to sleep I don't have any problems. I'm using the latest update for Leopard, but this happened with Tiger, too.
    Any thoughts?

    I had this problem just recently and seem to have fixed it today. I made the following changes:
    I changed security from WPA2 to WPA using the Airport Admin Utility.
    I went to the Network Preferences panel and found that the network was still listed as WPA2, so I deleted it.
    I then added the WPA network to my preferred network list.
    The computer now reconnects automatically after sleep or shutdown.
    I don't know whether changing from WPA2 to WPA was necessary. It may be that all you need to do is delete and re-add the network.
    Hope that helps!

  • Pages, Numbers and Keynote are "waiting" even after soft reset

    the 3 apps first "greyed" on home screen, did the soft reset (pressed home + sleep buttons). they kept "greyed" after reset, and I can't even see them in Purchased in app store.  the only way I can open them is to search for them in app store, and tap open.

    Please don't type in all capital letters. It makes your post harder to read.
    Have you checked the Applications folder to see if the programs are there? If they are, drag them to Launchpad.

  • 8520 doesn't charge after soft reset

    Hello,
    My sister have a Curve 8520, she made a soft reset and now it doesn't finish charging, it gets to a little bit more than a half and it freeze there.

    open ur bb-battery,check if the pins which touch the battery are ok..or slightly/gently clean them with a dry and soft cloth.-happened with me(other model,make)...if this fails,plz visit the nearest bb service centre and get ur battery/cell checked.all da best
    Live long king size

Maybe you are looking for

  • Excise invoice capturing

    We have created a PO with excise duties at actuals. In this scenarios the vendor sends the excise invoice later. So we are only making PART1 entries in GRN. When we are trying to capture the excise invoice using t code J1IEX the system is not allowin

  • How To Search Enable Your Oracle-Backed Website With Oracle Text

    Someone knows any tool in Oracle for desing Reports but, with easy interface for users. I don't want Reports or ay version of that, i just want a tool who was driven by the user, and not by a especialized programmer. Thanks for your coments !! null

  • Jco meta  data server is to be message server ?

    When I configure Jco's meta data server, Portal prompted message server name. We got only one message server for PRD. Is there any way to get connected to the single server ? Thanks in advance !

  • Data Service Management Console (Administrator) not coming up

    Hi Experts, Was wondering if someone can help me a little. I am having issues with the Management console not coming up. This is what the address is: http://localhost:8080/DataServices The only message I see is : "waiting for localhost" I can see tha

  • Email problems with IPhone

    After updating to IS04 I experienced a few problems, the most irritating of which was that my emails appeared in the preview screen showing the first 5 lines of text, but when I opened the email there was nothing there - only the name of the sender a