Airport Extreme has ethernet connection but no internet connection

I am having an airport extreme connectivity issue that has yet to be resolved. For me, the cable modem (a Motorola Surfboard) recognizes the airport extreme (I have the round white saucer one) but the airport extreme, despite giving me an 'ethernet' connection (that also shows up as full signal strength in the menu bar), cannot connect to the internet, no matter what I do.
Seems the airport extreme is not recognizing/picking up the ip address of my computers.
The airport base station is recognized by airport utility, has an ID and I can name it as well as create a network, but no matter what I do and despite being told that I am connected to the internet via ethernet, there is no connection to the internet.
I have a dual G5 desktop hooked up directly to the cable modem and am trying to wirelessly connect a new macbook pro intel core dual.
Each computer can access the internet when directly hooked up to the cable modem, but neither can access the internet wirelessly.. so it's not the computers, nor is is the cable modem. I called Time Warner, all is fine with that connection.
Both my ethernet cables work (checked them both). So it must be the airport extreme.
I was on the phone with apple tech support for 5 hours yesterday!!! They made me run through all the things I did myself. From trying to reconfigure and rename the airport to completely resetting the airport. None of this worked.
And right now I'm on hold for a multi-media product specialist with apple tech support.
But they didn't do a thing for me yesterday so I'm hoping someone on here may know what to do.
I think I need a new airport extreme. Anyone???

Hello Laura, Jim, Richard...
Now my internet connexion work on my AEBS (Airport Extreme Base Station)... It seems that (for me) DHCP was the problem...
DHCP server (10.0.1.x) activated on the AEBS conflict with DHCP server (192.168.1.x) activated on the modem.
Before the AEBS 5.7 update (i made yesterday) this configuration with two DHCP servers with different IP addresses worked well... but not now...!
So, i disabled the Modem DHCP server. I rebooted the modem and the AEBS and success, my internet connexion worked again...
I used manual setup with fixed IP, submask, DNS to connect the AEBS to the modem...
I hope this could help you, Laura and Jim...
Sorry for mistakes, i'm french mac user
Message was edited by: mikeosx06

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Airport Says It's Connected -- But No Internet Connection...

This is driving me mad...
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We had been having no problems until it one day said "you are not connected to the internet".
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Anyone got any ideas, suggestions as to what's going on?
TIA,

I am having a very similar problem with one of the iMacs here at our office on AirPort. We have four machines using an Airport Extreme, but only one has this issue--a full set of connection bars and access to everything else that is shared, but the internet connection keeps dropping every 15-20 minutes and won't reconnect. From the Airport icon we turn off the Airport, then connect again and it works fine for another 15 minutes until it quits again. I finally had to use a cable to hard-connect that computer to our network and now it works fine, so it can't be the computer itself.
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Windows 7 Laptop Has Wireless Access but No Internet Connection

Dia duit!
Okay, I have been called to the rescue concerning my mother's HP laptop again, and for once I cannot for the life of me resolve the issue. The machine is running Windows 7 because friends don't let friends run Windows 8. She has a wireless network
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WHAT I'VE TRIED THUS FAR:
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THE IPCONFIG LOG OF DOOM:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Donna Hall-McDowell>ipconfig
Windows IP Configuration
Wireless LAN adapter Wireless Network Connection 3:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
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   IPv6 Address. . . . . . . . . . . : fdbd:3ce5:2c36:0:f045:d173:fb1d:3b09
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   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1
C:\Users\(user name removed)>

Hello,
A few things to try:
1. Did you check Device Manager to see if the wireless adapter is listed and is enabled?
2. Did you try to un-install the wireless adapter and have the laptop scan for new hardware?
3. Is there an icon in the systray for the wireless network connection and if so, what is its state, bars or no bars with the "No" symbol?
4. Is Windows or another utility controlling wireless connections?
5. Can you hook it up via a wired connection and check HP's site for updated drivers?

Airport Extreme 802.11g base station loses internet connection often

I just installed an Airport Extreme base station (802.11g version Apple Base Station V5.7) last week. And it keeps dropping my internet connection at least once a day.
I simply replaced an old SMC Barricade wireless router that died (and was a POS). But I only had to reset the SMC about once every 2 months. Nothing else has changed in my setup. Only the router/base station is different.
The wireless part is fine. Even when the internet connection gets dropped the hard wired AND wireless clients can still access the local network. Reseting the DSL modem has no effect. The only solution is to power cycle (unplug and plug back in) the AEBS OR restart it from Airport Admin utility.
But you can't do that from offsite. When the AEBS drops the internet connection I can't access my office network from home!
Is there a place in Airport Admin Utility which tells you the status of your internet connection like most generic wireless routers with web-based software do?
Any ideas on resolving this?
Thanks

"Any ideas on resolving this?"
Looter,
Based on your description, open AirPort Admin Utility and check the configuration of your main base station on the "Internet" pane. If you're using ethernet cable from the modem to the base station, the top selector [Connect Using:] should show "Ethernet" and the second selector [Configure:] should show "Using DHCP"
Also, check your iMac's System Preferences>Network at "Show: AirPort" and check the PPPoE pane which should show no entries (unless your isp requires its use), and the TCP/IP pane which should show "Configure IPv4:" as being "Using DHCP" - while all other info is filled in automatically.
"Is there a place in Airport Admin Utility which tells you the status of your internet connection like most generic wireless routers with web-based software do?"
No, the AirPort Admin Utility is not web-based, only located on your computer with the information available to it necessary to operate the AirPort system. It does not actually administer the signal. I think that is done only by System Preferences>Network.
"I'm actually referring to the Airport Express base station not my MacBook Pro's wireless connection. Is there anywhere in the Airport Admin Utility software that tells you the status of the AEBS' internet connection NOT the wireless connection."
No, that info is not available in that utility. The information you seek is at System Preferences>Network, but only after the system scans for it. Click the "Assist me..." button and then, on the "Do you need assistance setting up a new network connection or solving a network problem?" panel that opens, click the "Diagnostics..." button. A "Network Diagnostics" panel will then open and if its scan shows there is no internet the lights to the left of "Internet" and "Server" will be yellow instead of green. Meanwhile, it continues scanning for the connection until it is re-established. I determined this by pulling my cable from the phone jack, later reinserting it.
Further information that may be helpful to you can undoubtedly be found in threads such as this other one:
http://discussions.apple.com/thread.jspa?threadID=884049&tstart=0
edit-
In re-reading, I may not have given you what you need. It sounds as if you may be "timing out" somehow on your connection. You might want to check around at some of your log-on settings to see if there is that possibility connected to one of them, even though the only thing I can think of is the "Renew DHCP Lease" button which is unknown to me, as I've never used it.
Message was edited by: myhighway

AirPort Extreme Card recognizes networks but won't connect - HELP!

hello forumites,
firstly, if this post is similar to one that has already been well-read and widely responded to, i apologize and ask that you respond with the link to said thread.
my issue pertains to an iBook G4 (circa 2004 i believe) running OS X 10.4.11 with an apple-installed AirPort Extreme card (firmware version 405.1). i have never had any problems with the card previously, but in the last week it has quite suddenly ceased to connect to any wireless network i attempt to log on to (both password protected and non). despite the card's sudden inability to connect, it still is able to recognize all the wireless networks in my location (i know this as the networks are still listed in the AirPort status pull-down menu).
in an effort to fix the issue i have:
restarted the card (turned it off and on)
restarted the computer (many, many times)
used the network diagnostics program
used the network setup assistant program
attempted to connect through the system preferences (network)
attempted to connect through internet connect
did a complete erase and install
still nothing.
anyone had a similar problem? anyone find a way to fix it?
thanking you in advance for your brilliance and time,
brad

firstly, tesserax, a tremendous thank you for your help. unfortunately, i tried each step you suggested, but the problem continues.
step 1: i have tried and failed to connect to several different networks in a handful of locations (home, work, friend's house, local coffee shop, etc.).
step 2: i have disabled my own wireless encryption as well as the wireless encryption at a friends house, however, to do so i had to use their ibook, as my own either didn't list the base station in the AirPort utility (although it did list the base station in the AirPort status pull down), or it asked for a password even though the base station wasn't password protected (maybe this may add some insight into the issue?).
step 3: i have connected the computer directly to the modem using an ethernet cable and was able to go online - perhaps this means the problem is related solely to the card.
step 4: i moved the the com.apple.networkConfig.plist file and and the SystemConfiguration folder to the desktop and restarted. unfortunately, OS did NOT rebuild the files. instead, i had to go through the network diagnostics to rebuild them manually. while the files were replaced, the problem was not solved.
step 5: i reset the PRAM, but the problem still exists.
step 6: i reset the PMU, but the problem still exists.
i then tried various combinations of your suggestions, including moving the files out of the preferences folder and then reseting the PRAM and the PMU, but still nothing.
after having attempted every fix i could think of (and that was before posting to this forum) i did a full erase and install of the OS. since that's usually the cure all to whatever ails the computer, it's my assumption that the issue is a physical (hardware) one. that said, if you have any other suggestions i will be more than happy to give them a shot.
thanks again,
brad

Airport connects but no internet connection.

I'm at university and have my iMac connected to the internet using the ethernet cable with internet sharing turned on so I can use my Macbook at the same time.
It has worked fine up until yesterday when an exclamation mark kept appearing in on the AirPort icon on my Macbook. Today the exclamation mark has gone and it has a full signal, but when I try to visit a website it says "You are not connected to the internet.". The internet on my iMac is still working fine. Any ideas how to fix it?

Try pinging your iMac, and then another computer on the school's network. Also try pinging an outside IP address (you can just make up a couple).
Message was edited by: musicwind95

Airport Express has green light but won't connect to remote speakers from Macbook or iPhone

Hi,
I have a 6-7 year old airport express that I have used frequently as remote speakers for my macbook and 2 iphones. I am currently having problems with getting this to work in my new flat. It worked for a few weeks and now he green light is on but the remote speakers time out when i try to connect to it.
Sometimes the airport is visible in itunes/iphone and sometimes it isn't. when it isn't if i unplug it and leave it a while it appears again but i cant connect but the green light is always on.
It's all set up properly so I don't know if it is just getting old and I need a new one or whether this can be solved.
I have reset this numerous times
Thanks in advance!

I've solved this by resetting my wireless internet connection at the box and then setting up airport express again.
I don't know whether that will help you.....

Need help with Airport Extreme and my new Verizon Fios Internet connection

I just got the Fios install, and the tech and I couldn't figure out how to use my Airport Extreme as my wireless connection. I'm not real tech savvy (and I've only been a Mac guy for about 18 months). My current arrangement is the basic Verizon setup with the Airport out of the loop. How can I go about moving from here back to using my Airport Extreme? I need the range! Thanks in advance for your help.

Have you tried resetting and reconfiguring the AirPort Extreme base station (AEBS)?
Are you using OS 10.5 or OS 10.4 or earlier?
Are you using the round 802.11b/g AEBS or the square 802.11b/g/n AEBS?
If you are using OS10.5 OR the square 802.11b/g/n AEBS you should refer to "Designing AirPort Networks Using AirPort Utility" (direct PDF link).
Otherwise you should refer to "Designing AirPort Extreme Networks" (direct PDF link).

Airport connecting but no internet connection

Hi there I've been searching the forums and I have seen that this is a common issue.
My airport connects to my router with a strong signal, however when I go to use any of my three browsers, not a single one is capable of connecting to the internet. However Skype (on Mac) and Bootcamp connects and works fine. No settings on the Mac or router have been changed and no amount of router resets will correct this.
Does anyone have a solution to this? It is getting tiresome to constantly change to windows to get internet access
Thanks in advance
Lindsey

Open System Preferences->Network and find your connection named "Airport". In the right column hit the "Advanced" button in the bottom right hand corner. In the drop-down select "DNS" and put either OpenDNS.com (208.67.222.222 & 208.67.220.220) or Google DNS (8.8.8.8 & 8.8.4.4) in the DNS settings and hit apply. See if one of those helps and you can tell this by opening /Applications/Utilities/NetWork Utility and see if you can ping apple or Google by the DNS (www) name with it. This way you can see if the it works.

Re: Network connection, but no internet connection

I have a MacBook Pro, 10.6.8. I am set up ith Airport Extreme, and everything has worked great. All of a sudden I have no internet. I open up Airport Utilities and there is no Airport to be seen. I gave the Airport a Hard Reboot ( 5 seconds on the button untill it blinks yellow) and it now shows up in the Airort Utility, though still orange. The Airport Utility can not find the Airport Extreme... though you can see it now.
At work I can access the Network fine, but I still can not access the internet.
I've re-installed Safari, but that is pointless as I can no access internet via Email, or any other web applications. It's for sure an issue where my computer can not access internet, regardless if I'm at home or at work. Why??
Network Diagnostics can not fix the problem, and I've even rebooted using AppleJack and no go. I hope I do not have to re-install the OS and everything?!
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UPDATE: Connection to Network, but not Internet Fixed!
I have tried everything!
Reboot Airport Extreme, Hard reboot of Airport Extreme, reboot modem...
Reset Safari, re-install Safari, I deleted all Networks, and I changed the order of Nework items in the System Preferences>Network order so that Airport was at the top of the list...
I figured out I had ZERO Internet, e-mail, nothing, but WI-FI worked fine, connected to servers fine, iPhone connects to Internet fine, why will my MacBook Pro not connect to the Ineternet?!?!
Network Diagnostics was no help at all.
I deleted the System Configuration under the HD>Library>Preferences>System Configuration, and that did not help.
I retarted the computer holding down the Option and Command Key, and long with two other keys (I forget which two ) and that did nothing, so your not missing out on anything not knowing which two
Using another computer I downloaded "AppleJack", restarted using that program and it deleted the Cache, and basically wipes everything clean, and that did not work.
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I sure hope this helps other people out with the same issue. Very Frustrating!!!!
Peace!

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My son has a Macbook that he can use to connect wirelessly at school, friends and even to our neighbors wireless connection no problem. We purchased a Linksys WRT54G so that he could connect at home. He has a network connection with a full signal, but when he tries Safari he gets a message that he has no internet connection. I've checked the settings suggested in other places in the forum, and they are ok. I'm afraid to mess around too much (even if I knew what to do) because I don't want to ruin his ability to connect at school. I am not very computer literate and this is our first Mac, so any help would be very much appreciated.
The router is WEP enabled. I have entered the key with a $ in front and it is being accepted, but even if I disable WEP, I can't get an internet connection.
In system preferences - Network
Airport is set by default to join: Automatic
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IPv6 Configure: Automatically
Does anyone have any other ideas?
Macbook Mac OS X (10.4.6)

cmdmom, Welcome to the discussion area!
Create a new location following the directions in KB 106653, Using network locations in Mac OS X. Then he can easily switch between the current (school) settings and settings for the home network.
After the new network is created and selected, ensure that there is no proxy defined and ensure that the DNS fields are blank in the Network preference pane.

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I Have recently purchased a new MacBook Pro. I updated the software to OS X Yosemite 10.10 a couple of weeks ago and had no initial issues connecting to my home internet (However I could not get onto public hotspots which I was told was due to a comparability issue with my updated Safari). Now, I cannot connect at all to my home internet. I have tried re-starting the router, re-installing the wireless network, clearing history and website data and restarting the computer. All other Apple products (iPhone and iPad) are connecting as normal.
Aa advice much appreciated - thanks!

Hi Carolyn - Thank you for responding, I appreciate the help!
We have a tower, and I don't see an on/off button. Should I just unhook the power cord from the tower? We also have the phone line hooked to the tower, should I unhook as well? I'm assuming the PC is off before I do this?
Then, turn the computer back on?
Thank you!

How do I set up my AirPort Extreme to provide IP addresses without being connected to the Internet?

II'm trying to set up my AirPort Extreme in the field without an Internet connection so that devises can communicate wirelessly but there aren't any IP addresses being generated

Just run the AE in router mode.. if you have difficult with the setup do it completely manually..
This is how I do it.
Airtport Utility can't find Airport Time Capsule on either of my 2009 Macs
As long as the AE is running in DHCP and NAT mode it will produce IP addresses.. however you cannot turn off WAN.
You could give it a static IP .. so set to static instead of dhcp if you like.. eg.
DNS and WAN errors.. double NAT, Ethernet unplugged, etc.. so it makes no real difference..
The AE will function fine as router (Wireless AP) to your network however..
Just ignore all the errors.

Blackberry torch 9800 wifi connected but no internet

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Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
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KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
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With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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My Airport Extreme is flashing yellow, but I still have internet connections and iPhone access to the network. Does this mean that my network has been hacked or something else?

The light on my Airport Extreme is flahing yellow, but I still have network access to the internet with no issues. PLus, I can still get into the network with my iPhone, too.
DO I have a problem (such as net work being hacked)?
Was going to shop and don't want my cc number scattered all over creation.
Thanks.

Suggest the following:
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click Manual Setup
Click directly on the word Status (2nd line on the summary page)
A window will open to explain why the amber light is blinking and offer suggested actions to remedy things.
If everything seems to be working OK, it might simply be a message that an update is available for your AirPort Extreme.
Now you know what to do next time the amber light is blinking.

Airport Extreme has ethernet connection but no internet connection

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