Airport extreme just died

hey
i am using airport extreme 4th generation model A1354, it just died, no lights nothing i tried replacing the battery but it wont work either.
please some one help me

by the battery i meant a cell which is inside the aiport extreme.
Ah, I got you. You mean the "coin" cell battery used to maintain RAM info.
yes i checked it as well AC power adapter is working perfectly fine but airport isnt.
If you are sure that the adapter is putting out the proper power level, it may be possible that there is an internal circuit failure in the Extreme. Unfortunately, there are no user serviceable parts. However, before completely giving up, I would try the following:
Remove the AC adaptor connector at the Extreme end, and then, push it back on firmly. Make sure it is fully seated.
Does the status light illuminate at all? If it does, perform a "factory default" reset on the Extreme. If not, then I would recommend that you take it to your local Apple Store to have them take a look.

Similar Messages

The audio on my Airport Express just died

The internet connection works fine. It's the audio output from iTunes to my home stereo that appears to be cooked. It's set up the way it always has been.. 1/8" connector into the Tape1 RCA jacks. The CD player plugged into the amp works fine. Audio at the iMac is fine. I get the "connecting to Airport" message when playing tunes. Then audio starts to come out, but it is gargled and barely audible. Futzing with the stereo's input dial makes no difference.
I've reset the airport express three times. Always comes right back up (for the internet). Audio continues to be dead. I've tried inplugging and plugging back in the audio. I get a loud hum for an instant (normal.. it's the ground breaking contact and restablishing). But still, only the gargled weak audio signal.
I'm thinking my airport express just died. Any insights guys?
- Rowan

Hello katsu 2. Welcome to the Apple Discussions!
Do the Express stations expire after a certain time, and if so, would it have deleted my network info?
Like any piece of electronic hardware, the AirPort Express can malfunction and it is possible, based on your description, that yours has. If it isn't powering on, then most likely it will not broadcast a wireless network and why you are not seeing it from your computer.
One thing you can try, is to perform a "factory default" reset to see if this helps. You may have to perform it a few times just to be sure. If after doing so, if you are still not getting any status light indications, and the unit feels cool to the touch after being plugged in for 10-15 minutes, then there is a good chance that it's power circuitry has failed.

How can I use Airport Extreme just as a file server - no wifi

I'm setting up a new Apple environment for an invalid music buff. Here are the components, all newly purchased.
MacBook Pro
Airport Extreme
Airport Express
I was handed a G-Drive with a large iTunes file collection on it.
The user will have Comcast as his network provider and he already has a Comcast wireless router, so none of the Apple devices will need to be used as a wireless router or base station (assuming I understand what Apple means by a "base station").
The Airport Express has the primary function of acting as an AirPlay device, feeding an analog music signal to the user's hi-end audio system (Denon integrated amplifier, Thiel Loudspeakers).
The Airport Extreme has the sole function of acting as a network file share for the G-Drive.
The MacBook Pro will operate iTunes and will get its music files from the network shared G-Drive and send it to the AirPlay device, which will feed the music signal to the hi-end audio system.
I am able to get the Airport Express to simply act as a wireless client on the Comcast provided wireless network. The MacBook Pro is also on the network and can see the Airport Express as an AirPlay device and send music to the audio system.
What I'm having problems with is getting the Airport Extreme to simply act as a file server on this LAN. It can either work in bridged mode and just be a wireless network client, or I can readily run an ethernet cable from the Airport Extreme to the Airport Express, or even to the Comcast router.
I tried to connect the MacBook Pro to the Airport Extreme with an ethernet cable and get it to "join an existing network", but it refused to recognize the Comcast provided network. All it could see were some networks in homes nearby.
I was hoping that if I just ran a network cable between the Airport Extreme and the Airport Express, that it would just get a network address over DHCP through the Airport Express. Nope.
So I'm stuck. How do I get the Airport Express to simply act as a file server for the G-Drive on my LAN?

+Can I use the Airport Extreme base station as a wired router, with wireless disabled for the time being?+
Sure, but it will probably take just as much time...a few minutes....to turn the wireless off than simply change the name on the default wireless network to your personal choice.
The AirPort Extreme is pre-configured to create a wireless network when it is hooked up to a modem. All you need do is assign a name to this network and establish a password. If you don't want to do this, you can turn the wireless off and use the device as a wired only router.
AirPort Utility, the application that is used to setup the AirPort Extreme has a simple guided step by step process for you to configure the device the way you want.

My airport Extreme just stopped assigning IP addresses to wired devices

I have an fairly large home network that is run by an Airport Extreme.
- Comcast Cable Modem for 3 public (not static) IP addresses
- small switch to be able to obtain three addresses
- Apple Airport Extreme connected to the switch and it receives an IP address and internet connectivity from Comcast
- Airport Extreme connected to a 16 port Cisco switch to handle the wired connections in the house. I have 54 ports of which 9 are currently in use.
all wired devices connected through the wall and a patch panel to the Cisco switch.
The issue is that after working flawlessly for about a month (just moved into this house) it stopped today. any device going through the hardwired Cisco Switch is no longer getting an IP address from the Airport Extreme.
I replaced the switch with a second one to see if that was the failure and it is not.
I unplugged the Cisco Switch from the Airport Extreme and plugged devices directly into the Airport Extreme 1 by 1 and they were able to obtain IP addresses.
I need more than the three ports available on the Airport extreme.
What changed and what do I do?

I unplugged the Cisco Switch from the Airport Extreme and plugged devices directly into the Airport Extreme 1 by 1 and they were able to obtain IP addresses.
This tells you that the AirPort Extreme is working correctly and the issue....whatever it is....is appearing after the AirPort Extreme on the network.
A few thoughts:
You have tested the ports on the AirPort Extreme and they are working, so the next step would be to disconnect the Ethernet cable that runs from the AirPort Extreme to the switch at the switch, and then connect a laptop to the Ethernet cable to check to make sure that you are getting a good IP address that way.
If you cannot, then you have a bad Ethernet cable between the AirPort Extreme and switch that will need to be replaced.
If the laptop is getting a good IP address when you run this "test", then you know that the AirPort Extreme and Ethernet cable are working correctly and the troubleshooting focus must now move to the switch.
Check to make sure that you have an unmanaged switch. Or, if it is managed design, that it has been configured to operate as an unmanaged switch.
Next, connect the Ethernet cable from the AirPort Extreme to the switch and disconnect all of the other Ethernet cables that are connected to the switch and test each port one by one with your laptop and a spare Ethernet cable to make sure that each port is working correctly.
If you cannot get a good IP address on your first test with the laptop connected to the switch, then you know that you have a misconfigured or defective switch.
If the switch checks out OK when you test each port, then the next step is to connect one of the Ethernet cables that runs to another area, and connect your laptop to the Ethernet cable to make sure that the cable is working correctly. Continue to test each Ethernet cable the same way.
About 95% of the time in issues like you are having, the problem is bad wiring somewhere on the network, even though the "tech" said that he tested everything. The trick is to find it....when there are no shortuts.

Airport Extreme just shut down.

I have an Airport Extreme I bought new from Apple 3-4 years ago, but it was not installed until about 20 months ago. Over the past few months I have occasionally lost Internet connection on my desktop (which is connected directly to the Airport Extreme via an Ethernet hard connection), but it always came back up when I simply restarted Safari or Explorer. Today, however, There was no connection at all and no wi-fi. I checked the Extreme, and the light was out and there was a very faint high-pitch whine from the Extreme. I tried the reset button on the back but nothing happened. When you unplug the Extreme, the whine stops. It comes back when the Extreme is plugged in again. I can't do anything to get it to work again, other than that high-pitch whine. Am I out of luck? Has my Extreme died and the whine is its flatline?

Has my Extreme died and the whine is its flatline?
Unfortunately, the high pitched noise is almost always an indication that one or more of the power supply capacitors has failed on the Extreme and it will need to be replaced.
If you have an Apple Store near you, or an Apple servicer, you might want to take the Extreme to them to let them have a look.

My Airport Extreme just stopped working. The message says ethernet cable not plugged in, but it is. Cable modem works fine. Is this a common problem?

My 2-year-old Airport Extreme instantly stopped working last night and is flashing the status light. The problem description is that the ethernet cable is not plugged in... however, the ethernet cable is still plugged into the cable modem. I checked the modem by plugging directly into my laptop... it works fine. Is this a common problem? Is there anything I can try other than sending it in for warranty repair?

At this point, before sending it back, I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

Airport Extreme just stopped working

I have a airport extreme and and Airport Express. They have both been working on the same router for about a year or two. Now all of a sudden the Airport Extreme line doesnt work. I try to reconfigure and get the following message"Airport Utlity unable to find Airport wireless device after restarting." and goes on to say You may need to select your network from the WIFI menu and try again. Don't understand what this means? I have tried reseting the extreme hard and soft still will not find the airport connection or even the ethernet connection. Can these Extremes burn out ? Thank you for the help

It's not the power adapter. If it were, you would have no power at all going to the AirPort Extreme and you indicate that the port lights are functioning.
Power down the AirPort Extreme for 5-10 minutes and then restart the device. If you still see the same symptoms, I'm afraid that there has been an internal electrical component failure in the AirPort Extreme and it will need to be serviced or replaced.

AirPort Express just died...

Subject says it all. I used my APE last night to print a paper for class, this morning I went to print again and my MacBook couldn't find the printer. Went in the hallway where the printer is and the green light on the APE was out. Tried to unplug it and move it to another outlet, still dead. I've read a couple other complaints on this problem, basically there is no solution and I have to buy a new one??
I've had this thing since they first came out so the AppleCare is totally gone now. I'd buy an AppleTV if the USB port on the back could be used as a printer server. :-/

My airport express has failed to maintain its connection ever since I added WPA security to my home network. I need to unplug it for 30 seconds and plug it back in and then go through the palaver of making sure the airport admin assistant recognises the airport express (takes a while - and around 15 presses of the rescan button) before attempting to print wirelessly (which is why I use the airport express). My airport express worked fine for around 18 months before I changed the security setting on my router. I thought my airport express was dying, too. But this power cycling seems to work. Not a great solution, but all I can work out. Try it - hopefully it works. Apple support was hopeless - around 4.5 hours on the phone with them iver 3 different occasions - nothing.

Wireless Printing with Airport Extreme just stopped

Strangely, it is not working on one of my 3 computers only! Was working with all 3, today it would not print from my iMac with Intel 2.33 GHz.
No problem recognizing the printer. When I print the printer comes on, the printer head moves normally but a blank page comes out.
I have tried all the suggestions from Apple under the heading "Top Searches", subheading "Aiport Extreme/Express wireless printing" and I have also repaired disk permissions but nothing has changed.
Why would wireless printing work in an older computer and not a newer one? I have all the latest updates in BOTH the iMac and my Power Book so I can't blame a Security Update etc.
What now?
iMac Intel 2.33 GHz Mac OS X (10.4.10) Power Book G4, HP PSC 2410 All-in-one
iMac Intel 2.33 GHz Mac OS X (10.4.10) Power Book G4, HP PSC 2410 All-in-one

The exact problem for me. I also have checked all me settings, they seem to be
the way they should, but I can not get to print whatever.
I hope someone tell us what to do to make the printer work in an Airport
Extreme connection
PowerBook G4 Mac OS X (10.4.6) Airport Extreme Base Station and 2 Airport Express

Is my MacBook Airport Extreme card dying?

I have a black MacBook with an airport card:
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x168C, 0x86)
Wireless Card Locale: Worldwide
Wireless Card Firmware Version: 1.4.10.3
For a couple of years I have connected quite happily to wireless internet at home via a BT Broadband Home Hub. Over the last couple of weeks, however, I have had major intermittent problems with signal strength if I am more than a couple of metres from the Hub; I have had the signal strength icon grey out completely when I was no more than ten feet away through a plaster ceiing and wood floor, in a room where the signal previously showed at full strength.
I have considered the possibility that a neighbour's electronic activity may be causing interference. This seems unlikely, since I have twice changed channels on the BT Home Hub without solving the problem, and when I search for other local networks (using e.g . the Airport Radar 2 widget) I see no strong signals. The clincher is that my wife's iBook seems not to have any signal strength problems.
So, I ask - could my Airport Extreme card be faulty in some way? How could I investigate this further? Can this part be replaced by the user (i.e. me)?
I might mention that a while back I installed a larger hard disk, so my computer may be running a bit hotter than usual. But the fan is by no means on continually, so I am doubtful about that as a cause.

Wow, it seems like a lot of you are having problems. I doubt all of you are having hardware issues.
Here's some general things to consider (in no particular order, though I recommend reinstalling as a last resort.):
1. Have you changed internet settings at all recently?
2. What frequency is your router using? If it's an Airport Extreme you can check this using Airport utility. Try changing it's frequency to a different setting. Often times devices in the are can cause interference. Check Network Utility in the Utilities folder to view info about your Airport card. The interface should be en1. Then in Airport utility you can make sure the settings will work with your mac.
3. Try other other computers with that same router.
4. Try your Mac on other networks or routers.
5. Repair permissions from Disk Utility.
6. Try resetting the PRAM at startup by holding command (Apple)-Option-P-R
7. As you said: archive and install.
8. Erase and install.
9. Windows if you have boot camp.
10. Run the diagnostics from the install disc by booting up with the D key.
11. run an alternate diagnostic utility (Techtool, etc.)
Christopher: you seem to have done some testing. Still it doesn't necessarily seem that it is a hardware problem. Technically speaking it is not a user replaceable part. However, it don't believe it's overwhelmingly difficult to do yourself. You would need to remove the keyboard which would require you to remove the battery and some screws. There's guides at iFixit.com Or if you really want to do some googling, you may be able to hunt down Apple's own service manual -though end users aren't supposed to have them. This is the airport card you need: http://www.ifixit.com/MacBook-Parts/MacBook-802-11g-Airport-Extreme-Card/IF185-0 11
If you have AppleCare for your Mac, it's likely still under warranty, and I wouldn't open the computer. Also if you try that airport card and it doesn't work, you could have an antenna problem, which is more difficult to get at.

Is the airport extreme just a replacment for your cable modem?

What exactly is the airport extreme? I been thinking about buying one but I want to know what does it exactly do. Is it a replacement for your cable modem that creates a wireless network?

No it is not a replacement for your cable modem. Airport Extreme allows you to access the Net wirelessly. Your cable modem gives you your broadband access to the Net, but you have to connect to it via an Ethernet cable (RJ45). If you own a Apple Laptop, like an MacBook you need a wireless connection. Apple’s Airport Extreme gives you this access. Also it comes with the latest wireless speed “n”, verses “g” and “b” before it. In fact it will do all three speeds.
I have a “b” speed desktop system that is connected via an Ethernet cable, and two laptops that use the new “n” speed and one laptop that is running under the “g” speed. The best part is that you can plug a printer or hard-drive via an USB cable and share it with other computers on you home network. Also it very easy to use. If you don’t have a Laptop there is not much use for this product.

My Airport Express just died??

I've had this Express station for almost 4 years. Tonight it just seemed to conk out. It has no light at all and a soft reset didn't restart it. It shows in System Prefs that Airport is turned on but not connected to a network. I went to connect to my usual network and it has completely vanished from the network name list. Do the Express stations expire after a certain time, and if so, would it have deleted my network info? I am online via Ethernet now so there is no problem with my internet server.

Hello katsu 2. Welcome to the Apple Discussions!
Do the Express stations expire after a certain time, and if so, would it have deleted my network info?
Like any piece of electronic hardware, the AirPort Express can malfunction and it is possible, based on your description, that yours has. If it isn't powering on, then most likely it will not broadcast a wireless network and why you are not seeing it from your computer.
One thing you can try, is to perform a "factory default" reset to see if this helps. You may have to perform it a few times just to be sure. If after doing so, if you are still not getting any status light indications, and the unit feels cool to the touch after being plugged in for 10-15 minutes, then there is a good chance that it's power circuitry has failed.

Airport Extreme Bad Ports (WAN and LAN)

The WAN port and one of the LAN ports on my 4th generation Airport Extreme just died. I've tried a power cycled factory reset and I still can't access it via those two ports. I'm assuming something fried it since my Verizon ONT had to be replaced as well. To insure this doesn't happen in the future I'm considering the purchase of an APC ProtectNet Ethernet surge protector. http://www.apc.com/resource/include/techspec_index.cfm?base_sku=pnet1gb
Does anyone have any expereince with this device? If so, where should I place it? Should it go before the Verizon FIOS ONT or after it?
Also, what can I do with my Airport Extreme? Is it worth repairing or should I just use it to extend my Time Capsule network?
Thanks!

Kelly Crossley wrote:
... Is it common for AE port issues to be intermitent?
No, but an AE that has been damaged by an electrical surge could exhibit the problem you describe. The effects of repeated electrical surges are cumulative, so a subsequent surge could result in a permanent failure. Don't be concerned about it, this is just a fact of life with sensitive electronics.
I had an older Express with lightning damage and it was an ordeal to reset it, but it continues to work to this day. Since then I purchased the ProtectNet. Everything "expensive" is protected with APC UPSs, and that is not limited to computers - these days most consumer electronic equipment is prone to such damage.
I would not be concerned about continuing to use your Extreme. Block off or otherwise label the inoperative port so you don't forget which one it is.
I can't restate it enough - make sure your utilities are properly grounded. I have seen $50,000+ worth of equipment damage due to the lack of a $2.95 ground lug. Next time you have Verizon come out to do anything have their technician verify their system is properly grounded. Insist upon seeing it yourself.

Extremely slow Airport Extreme

Is my Airport Extreme just dying? Experiencing extremely slow downloads and intermittent dropping of internet across multiple laptops & iPhones. Did a side-by-side wifi speed test (w/ SpeedSmart app on iPhone) of Airport Extreme connected to Verizon FIOS modem vs. FIOS modem's built-in wifi. Airport download 0.23Mbps vs. built-in 7.23 Mbps. Upload, Airport 0.53 Mbps vs. built-in 7.83 Mbps. Routers about 18” apart, iPhone in same position for both tests.
I updated the firmware in the Airport, rebooted (several times - Airport and modem). Get close-to-normal downloads for short while, then problems recur. Any thoughts appreciated.

How old is the extreme? What model from the base please.. A1xxx and what firmware is it running?
How is it setup? It should be in bridge to the FIOS plugged into it by ethernet.. and should be setup to create a wireless network with a different name to the FIOS and on a different channel. Auto should allow the channels to be determined by the router at start up it is not always going to work right.
It is also a question of what iphone as later ones can do 5ghz which is faster on the airport than 2.4ghz is on the FIOS.

Macbook Air won't connect to Airport Extreme!

I'm at a loss here.
Last week I got drive corruption because I lost connection while writing data to an external drive connected to my Airport Extreme (while using my iMac).
I had noticed the drive connection was dropping quite often, both using the iMac and Macbook Air...
After doing a bit of searching, I learned it could be that the Airport Extreme was dying... and indeed it explained why my internet had been so painfully slow at times too, which I had been blaming on the computers or browsers, not even thinking for 2 seconds about the router!
So I did the normal thing, and ordered the new Airport Extreme (mine was the 2nd generation, dating back 2008, so it was normal I upgraded).
Yesterday I installed the new Airport Extreme and everything seemed to work like a charm. Internet was fast and the drives didn't lose connection once on the Macbook Air (I didn't have a chance to test the iMac... altough the error message wasn't displayed anywhere when I looked at the screen this morning, so I guess it was good there too).
I made sure not to write anything on the drives, though, just to make sure the Aiport Extreme did work OK...
And this morning, what do I see on the Macbook Air? Impossible to connect!
Internet works fine, no problem!
If I check Airport Utility, the Airport Extreme is there, green signal, everything's A-OK. And disk sharing is enabled, I double-checked.
I checked on the iMac... I can access the drives, just like yesterday.
But on the Macbook Air, I see the Airport Extreme icon in the Finder, but when I click on it I get the "Connecting..." for a while, until I get the "Failed to connect" and an error message saying it's impossible to connect to the server, to check if it's available and with the right IP address, etc.
How could it be offline, busy and/or with the wrong IP address if it's giving me internet and showing up as perfectly healthy on the Airport Utility???
How could it be not working, when it's working perfectly fine with the iMac???
The only thing I could see is if somewhere in the system the wrong info is sent (the right one for internet, the wrong one for Finder), but I don't know where that would be or how to change it.
I tried the usual restart, to no avail.
I tried removing the network in System Preference, and putting it back, no luck.
As I said... I'm at a loss.
How could it just stop working, and just stop for the drive sharing?

Reset the AirPort Extreme base station > Resetting an AirPort base station FAQ

Airport extreme just died

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