Airport Extreme, nor wireless connection

I have an Airport Exstreme station that no longer works. It works fine with cables, but the Airport Utility (and my MacBook Pro) cannot see it wirelessly.
My main problem is that I am convinced that it needs to be repaired and I am also convinced that I bought it through the Apple Store February 2007. I can see that on my credit card statement.
When I go to my account in the Apple Store, I cannot, however, see it as a past order during the last 18 months. Has anybody had that experience, and does anybody have any suggestions as to what I can do? My main problem is finding the invoice as proof of my purchase.
Kenneth

Thanks, DaddyPaycheck,
Yes, I have talked to Apple 3 times! Unfortunately they are quite hopeless. They ask me to try this and that, and when they give up they say that they have to call a colleague. Every time this happnes I am left hanging in the phone. Last time for 30 minutes before I gave up.
My main problem is that I cannot find an invoice so that I can leave the Airport in to be repaired. I simply don't understand why I cannot find the purchace on my account.
But thanks, anyway

Similar Messages

Airport extreme losing wireless connection with Time Capsule

I have a 1st gen Time Capsule acting as my home wireless network base station which is configured to allow the wireless network to be extended. It is also the sole DHCP server. I have a 4th gen Airport Extreme in Extend a Wireless network mode. Everything was running ok for several months. However, since I upgraded both devices to Version 7.6, the Airport extreme keeps losing its connection with the network every few hours, requiring a daily reboot. Since the problem occured, I have disabled MAC address Access Control on the Time Capsule, and allocated a reserved DHCP IP address for the Airport Extreme - but this has not solved the problem.
Does anyone have any ideas?

I had exactly the same problem. I also think it's a bug in 7.6. It seemed solved by downgrading my Time Capsule (TC) and my Airport Extreme (AE) to 7.5.2. To do so start the Airport Utility (in your /Applications/Utilities folder). Double click on the TC or AE. In the Menu at the top on your screen go to "Base Station" --> "Upload Firmware..." and the select 7.5.2. After rebooting your device, downgrade the other. Hopefully your problem is solved as well!

I am using an Airport Extreme for wireless and a Netgear VPN Switch for wired connections. How do I get the two networks to connect?

I am using an Airport Extreme for wireless and also have a Netgear VPN Switch (FV5318) for internal wired ethernet connections. How do I get the two networks to connect to each other?

Tesserax, I would like to keep the Airport Extreme in nplace before the Netgear FVS318 switch because I am using all of the 8 ethernet outputs distributed to 8 differerent locationsl This way I can just use one of the LAN outputs from the Airport to feed the FVS318. Here is what I think I am hearing you say:
Tne reason why the wired and wireless devices are not communicating is because the FVS318G is also a DHCP server and in conflict with the AEBS.
To remedy the situastion here is probably what I need to do in order:
1. Change the LAN IP Address of the Netgear FVS318G to be the same subnet of the Airport Extreme.
2. Then, disable the Netgear FVS318G as a DHCP server.
3. Make sure the ethernet cable from the LAN port of the Airport Extreme connectis to the LAN port of the Netgear FVS318G.
4. Restart everything.
Can you provide me the steps I need to take to get the right IP addresses from the Airport Extreme to put into the Netgear to fix the conflict? I have the Airport Utility. I also have two airport express hot spots, and two Apple TVs in addition to computers attached to the 8 ethernet lines.
Thank you.
Steve

New Airport Extreme N wireless network setup questions (WDS, D-Link)

I have finally been able to set up my Airport Extreme N network after numerous attempts over the last few weeks. I was getting a very weak signal in front of the house where my wife's G4 is connected wireless to an old Airport card and where all the systems (XBOX 360; Wii and PS3) are also wirelessly hitting the network.
The current configuration is as follows: In the office in the back of the house I have an Airport Extreme N basestation connected to the cable modem and have three workstations (One Mac and two PCs) wired to it. I set up a WDS network, so I set up the Airport Expresses as remotes. In the living room I have another Airport Extreme N basestation (as a remote as well) that is hooking up to the XBOX 360, Wii and PS3. I have enabled WEP security (not effecting the XBOX 360 since it is now "wired"). Here is the weird thing - I have a PC laptop with a D-Link Xtreme N card ( DWA-652) that cannot connect to the network. I enter the WEP password but it does not connect. Am I missing something on the basestation setup? Do I need to add the MAC address of the card anywhere. When I use the laptop's built in wireless it connects with no problem. By creating a WDS network did I disable the n functionality of the base station(s)? I am a lttle condused.
Also, prior to going to an all Apple wireless network setup, I bought the D-Link Xtreme N Gigabit Router (DIR-655). I was regretfully about to return it to Best Buy but I had an idea which may or may not work. I know that the D-Link does not support WDS but if I was to set it up as the main router and added the "main" Airport basestation as a wired bridge could I maintain the WDS network? The reason I ask this is because I would love to keep the gigabit for the wired machines in the office. Also, I am wondering if the D-Link notebook card is incompatible with the Airport network.
All I know is that I have spent alot of money and sleepless nights just trying to set this network up but thankfully Best Buy has a thirty day return policy so I will return what I can't use.
I appreciate any help and advice anyone can give me.
Thanks.
V
MacPro Mac OS X (10.4.9)
MacPro Mac OS X (10.4.9)

Hello!
I have noticed that some manufacturers (Linksys and possibly D-LINK) only accept upper-case WEP keys only.
This drove me nuts when trying to integrate a Linksys PC PCMCIA card into my old "g" network.
As far as using WEP, it's bad and broken; but I understand that your choice of security is limited to the devices that you are trying to network.
For what it's worth, I have my network set up with the AEBS 'n' connected to my Cable Modem, with one of the ports going to a gigabit switch for my wired network. I then have two AirTunes set up as WDS extensions for music & Internet delivery to two separate areas. The AEBS 'n" serves up DHCP and routing for the entire network.
It works quite well; I get 54 mbits/sec for the two WDS AirTunes, and 145 mbits/sec to one of my ATV's. My gigabit wired machines see data rates of 15-27 MBytes/sec (depending on the type of transfer).
Good luck!

Airport extreme unable to connect to new router

We just received a new router from our cable company. The old router worked with our airport extreme just fine. After hooking up the new router the airport extreme could not connect to it. I received the following error "error occurred while trying to access the apple wireless device. Make sure your connection is valid Error -6753" So then I tried to power off and reset the Airport extreme. The button was stuck on my reset button. I did figure that out and was able to click the button. But even if I would hear the audible click when i held down the reset button the amber light never flashed rapidly? Not sure what else to do. I have turned off the modem, unplugged the router, plugged them back in. etc. I just don't know where to go from here.
Thanks!
jodi

Were you able to get the AirPort Extreme to reset back to factory default settings, as LaPastenague detailed?
The amber light needs to flash rapidly for about 6-8 seconds during the process to indicate that the reset is taking place correctly. Once you release the reset button, the light will stay solid amber for 15-20 seconds or so, then change to slow blinking amber.
We are a bit confused as well, since in your first post you mention that you received a new router from the cable company, then later in the post, you mention that you have a (separate?) modem.
In the most recent post, you mention that you have a new modem. Is the new router from the cable company the same device as the new modem? Or, do you have a new modem and another new router in addition to the AirPort Extreme?
Can you clarify on exactly what devices that you have? Make and model numbers would help. We know that you have an AirPort A1408.

Wired connection to cable modem. Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Airport extreme has to connect to internet if computer goes to screen saver. Any way around this?

Describe the issue in more detail.. as it doesn't currently make sense.. the AE should always be connected to the internet. It should never disconnect.. but the computer can fail to connect to wireless after sleep.. that is common problem.
See Tesserax docos if you have wireless connect issues after sleep.
https://discussions.apple.com/docs/DOC-3411

Make AirPort Extreme share internet connection with Time Capsule

Hello,
This is the situation: in one room there's an old Mac, the modem which delivers the internet and the AirPort Extreme which is connected to the modem.
In another room there's the Mac Pro, the Time Capsule which is connected to the Mac Pro with an ethernet cable and to a printer via USB.
I want the AirPort Extreme to wirelessly share it's internet connection with the Time Capsule so that the Time Capsule can share the printer with all three Macs (old Mac, Mac Pro and Macbook Pro), the Mac Pro can use the Time Capsule for Time Machine functionality and maybe the Macbook Pro too.
And just using the Time Capsule for internet.
How can I do this?
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Thanks!

Is that AirPort Extreme "flat" or dome-shaped? If it's flat (802.11n-capable), you should be able to configure the "main" router to "Allow this network to be extended" and the other to "Join a wireless network". If the Extreme is dome-shaped, then you need a more-complicated "WDS" arrangement. In either case it shouldn't matter much which router plays which role.
I'm not sure what you mean by "And just using the Time Capsule for internet."
Nathan-NL wrote:
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Is the printer connected to the USB port of the Time Capsule? Can you see the printer in the "Printer" panel of AirPort Utility? What happens when you try to use it from one of the Macs?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Unfortunately, you are describing the symptoms of an AirPort Extreme with a failing (or failed) internal power supply.
As a last resort, try a Factory Default Reset on the AirPort Extreme as follows:
Power off the AirPort by pulling the power cord
Wait a minute or two
Hold in the reset button first, and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back into the AirPort
Release the reset button and allow a full minute for the AirPort to restart
Now try to configure the AirPort again. If you continue to see the same symptoms as before, the AirPort will need to be replaced.

My airport extreme will not connect to the Internet

My airport extreme will not connect to my toshiba router. I connected it to my office internet this morning but when I hooked it up at home it simply will not connect. I have tried resetting all the settings and have had no luck. It did work once upon a time. I currently have my airport express hooked up so I know there is connectivity.

I could never figure it out after trying everything I could and going to the genius bar I ended up just purchasing another extreme. The really funny thing is that I can set up a network between the two and it works fine. I am using it at work now with out any problems so I guess there is really no loss :-?

Airport Extreme won't connect with my cable modem (Time Warner)

OK, I'm tired of staring at a blinking amber light. I'm reaching out to anyone out there who's had this problem. I've got everything connected right, the software loaded, the connections set on my laptop (Macbok Pro). But still my Airport Extreme won't connect to the Internet. I've tried different cables, rebooting both my modem and my Airport. For the record, I've had a Mac IT guy from my advertising agency come by my house and make sure that everything's installed and hooked up right. But it still keeps saying that my IP address is invalid, even though I can connect (wired) using the modem.
I suspect I'll just have to take it to the Genius Bar or something. But anybody got any ideas? I really want to join the 'n' generation....
-neil

atotheb, Welcome to the discussion area!
Did you power off the cable modem when switching the Ethernet connection from laptop to AirPort Extreme base station (AEBS)? This is usually required.

Using AirPort Extreme hub to connect to stereo

Is it possible to use a second Airport Extreme hub to connect to stereo speakers?
If it is, what kind of cable might one use to do this?
Thanks
Charles
iBook G4 Mac OS X (10.4)

No, the AirPort Extreme base station (AEBS) does not have any type of audio output.
Are you thinking of the AirPort Express which does have an audio output?

My airport extreme only will connect with computer or ipad not both

my airport extreme only will connect with computer or ipad not both

We need just a bit more information, please before we can begin to accurately troubleshoot this issue.
1) What is the make and model number of your modem?
2) What operating system are you using on the MacBook Pro at this time. Your tagline indicates that you are using OS X (10.4.8), but this is about 6-7 years out of date.
If you are no sure which operating system your Mac is using......click the Apple icon in the upper left corner of the screen, then click About This Mac. Post back with the OS X Version number that you see there.

Internet connection is through airport extreme is not connected

internet connection through airport extreme is not connected maybe there is a problem setting it up

Is it possible that using a Netgear Router connected
to the AE (which is also a router if I understand
correctly) could cause connection problems ?
Yes.
Ensure that that the AEBS is configured to not distribute IP addresses.
Also ensure that the AEBS is on a different channel to the DG834G.
iFelix

HT4259 Q: Can I use an older Airport Express-g router (not -n) to extend my Airport Extreme-n wireless network? If Yes, are the instructions the same as for adding an Airport Express-n router?

Q: Can I use my older Airport Express-g router (not -n) to extend my Airport Extreme-n wireless network? If Yes, Are the instructions the same as for adding an Airport Express-n router?

If you want to extend, using wireless only, the 802.11g Express doesn't support this.
However, if you want to use bridge mode over Ethernet or Powerline adapters then this is supported.

I use Time Capsule and Airport for my wireless connection and my speeds stink!

I am getting horrible speeds (250K downloads) any suggestions. I have the time capsule and the Airport for my wireless connection and I have a new MacBook Pro. My download speeds are about 250K. I have turned off my wireless and plugged into my network with a physical connection and I get great speeds so something is wrong wiht my wireless connection /setup......any suggestions?

Yep much better.
I recommend the following ..
Set wireless and TC names to SMB standard.. short, no spaces.. pure alphanumeric.
Lock the wireless channels and set a different name for 5ghz and also lock its channel.
Use only WPA2 Personal security with a decent passkey.. generally 8-12 characters is plenty. Still follow the rules.. pure alphanumeric mix of upper lower case and numerals..
If that does not improve things.. how old is the TC.. the wireless output does seem to slide as they age.
A simple WAP connected to the TC can provide far superior wireless for very little money.

Airport Extreme, nor wireless connection

Similar Messages

Maybe you are looking for