AirPort Extreme Not Connected to Internet

I have been trying all day to connect a new AirPort Extreme base station. The base station appears to be configured correctly, in that the green indicator light burns solid. But I can't connect to the Comcast Internet: I get an error message that the Ethernet cable is unplugged (it isn't). I've powered down, reset, and restarted the cable modem; and have disconnected and reconnected the power supply to the base station numerous times, but still no Internet. When I reattach the Ethernet cable directly to the Mac everything is fine. I can't tell whether or not the base station is pulling the IP address, etc., from Comcast. Anyway, I'm getting nowhere with this, and would greatly appreciate input from this discussion group. Thanks very much.

Hello driverdude. Welcome to the Apple Discussions!
Although I know you tried multiple resets, please try the following to see if this will get you Internet connectivity with your Comcast modem ...
Try the following, in order, checking for Internet access after each step, or until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBSn, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Similar Messages

Airport Extreme not connecting to Internet

Here's my setup:
imac with Airport Extreme in home office
Airport Express hooked up to home ethernet network in family room to stream itunes (or connect laptop at other end of house)
Just got home and tried connecting my work powerbook to the Airport Extreme network, and suddenly it does not work. Basically times out after trying to connect to internet, even though i get full bars signal-wise, and network diagnostic says i should be connected. I can connect to the Airport Express network in the family room just fine. And my internet connection is working fine over the ethernet network.
Has my Airport Extreme bitten the dust? It's showing full bars, but my Canon i960 stopped printing from it the other day. I thought that was just a problem with the printer, but maybe the problem is my base station?
ps running all the lastest software...
Any suggestions? (Tried restarting cable modem, Airport Extreme, computer, etc. No go.
Thanks for any help.

Hmmm... That's odd that you can't administer the Airport Base Station
from the portable computer (the one you'd later use wirelessly) and
essentially check the thing out thoroughly; see if the firmware and
other things are up to par and the settings are chosen properly.
You'd use the ethernet cable in either case, to access the Base from
the portable or the tower; when you are doing an occasional test and
reset of the Base station. Sometimes, details make a difference.
Another factor may be in how you have the Base station set up to
share internet among computers; the ethernet-only G4 that sees
the through-ported IP dataflow should also be able to administer
the base station. But it may require the Portable, hardwired, to
check the settings and get it to work. I had a similar issue once
with my primary AEBS and had been administering it via a non-
wi-fi B&W G3 tower on ethernet cable; the other computers were
all wi-fi. That worked out great. Currently, I alternately run the iMac
G4 via wireless, and sometimes by wire. I have both set up & ready
and only need to go into the control panel/system preferences; to
make a change. Sometimes the wireless telephone (2.4GHz) is too
close and kills the wireless to my desktop Mac; so I change to wire.
What kinds of addresses are you seeing in your set-up for IP
to each computer? Unless you do actual file-sharing between
them, you can set that up so each computer has a full ISP
address; not those 10.0... or 193.00. or other networking ones.
Sharing a printer is another matter, if you run your AEBS as
though it were a wireless router only, it would be trial & error;
if set up to be wireless printing you'd probably need to get a
wireless USB module to see if that'd work for the G4.
The deal you are talking about, above, is how the device
works. Your G4 tower sees the internet via the through-port
in the AEBS router; it is a wired & wireless router, plus it
can give you wireless printing because it has a USB port.
But only when it is set up correctly. That is easier to do
than it is to write about. When mine fails, I look into it;
and as I suggested in other posts, it will just work later.
PS: In your Portable computer's System Preferences/
Network control pane, see what order it shows the
items or pathways available to connect to the net are
in; if the wireless airport isn't at the top of the list &
is not activated, drag it there. The check-boxes by
each option of course, need to be activated as needed.
When you see a signal, it should be able to find the IP
if the other settings were correct. Sometimes, the basic
defaults work OK right out of the box.
In the portable's System Profiler, you could also see if
there is an assigned IP address given to the computer.
At that point, there should be no reason for it to not work.
Like I said, it is harder to write or talk about it; easier to
see the things and work the strings in the right order!

Installed Airport - getting "not connected to internet" error

I recently purchased a MacBook Pro and Airport extreme. I installed the Airport using MacBook (Snow Leopard) then hooked up my desktop iMac (OS X (10.4.11) - as per Tech Support recommendations. Everything works but here is a problem I encounter. When I wake the iMac and pull up Safari or Firefox I'm getting an error message of "not connected to internet" and the diagnostic box appears. I can hit "refresh" and the web site comes right up. Anyone have any ideas as to why this occurs?

Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Go to System Preferences
Click Network
Highlight AirPort and click Configure...
Choose “By default, join: Preferred networks”
Select your access point and Remove your access point with the minus button.
Launch your keychain access in Utilities and delete your access point keychain entry.
Reboot
Go back to the “By default, join:” page and click the plus this time to add your access point. Enter the correct password, save, reboot.

Airport express not connecting to internet

I am switching from Clear to Comcast hopefully for faster, more reliable service.
Connected the Comcast modem directly to my Mac Mini, activated...voila on the internet.
Plug in Airport Express so that the Mini and my MBpro can share internet and a printer.
AE powers up,gives the green light, but no internet service.
System preferences>network states that WiFi has a self-assigned IP address of 169.254.xx.xx
that will not connect to internet.
With each reset the number changes slightly but still no internet. I tried a manual number or 192.168.xx.xx
and WiFi connects but still no internet.
1-1/2 hours with Comcast provided no help other than to call Apple. Is this really that difficult?
With Clear it was a snap, but I am at the edge of the coverage zone and it sometimes fades.
Please guide me through the steps.
Thanks,
JM

I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref:Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

The airport extreme is connected to internet modem but the connection is glitchy

The connection is being all weird when I couldn't access the internet and that usually remains for about a couple minutes before it starts working again but then the problem comes back every 15 minutes or so. I've tried restoring it to the factory setting and setting everything up again but it still has the same problem. I don't understand what's wrong with it and it must be the airport extreme since when i connect my macbook to the modem with through the ethernet cable it works perfectly. It happens on not only my macbook but also my iphone 5 and imac. This problem is starting to **** me off when the internet dies every few minutes. Anyone know whats wrong with it?

There are lots of us out there with the same query.Apple can't supply the answer it seems Two ipad in our house with same server ,one fineand the other has the same problem that you have.
DId you contact someone at Apple?

Can't get Airport Extreme to connect to Internet

I have a D-Link 320T ethernet modem. This works fine connected straight into my Mac, but as soon as its connected to the Airport I loose my internet connection. Its seems to be something to do with my setup, but I'm clueless as to what.
My airport seems to be transmitting something, as my Nintendo DS can pick up the Network name I have created, but it gives me this message "connected to access point, but unable to connect to the server", error code 52100.

Hi Bidge,
Welcome to the Apple.com user discussion boards!
Do you have ADSL? Have you setup the Airport Extreme to establish the PPPoE session with your ISP?
To configure this, please refer to this Apple article - http://docs.info.apple.com/article.html?artnum=166636

Airport extreme not connecting to non-apple devices

Hi, I just installed a airporte extreme to serve as my home router (normal home network stuff). My set-up is a cable modem to the extreme to an iMac. The internet connection works, the wifi also works since I have a MacPro that works fine. The issue is I can't get non-apple devices to read the wifi signal. I have a sonos sound system and a Canon wifi printer that both worked fine with the old router (linksys), but with the extreme installed I can't get the signals to be recognized. This seems like an airport set-up issue, any advice on what to look for and check?
My iMac is new and on Mountain Lion; my MacPro is a year old and on 10.7.4

I figured it out so perhaps I can help out the next person. I am a novice to technical set-ups so this may second nature to some of you. Basically, what I learned is that the wifi devices that I was trying to set-up all have a internal "memory" and still tries to communicate with previous routers that it was connected to. Therefore, you have to get the devices to forget by powering them down for sufficient time, and take out batteries, so that it is more like a fresh set-up. All is fine now.

Airport Extreme "Not Connected" everytime I launch Mail or Safari

My wife uses a new iMac with wireless connection to Airport Extreme. Starting about a month ago, she now has to run a full diagnostic check and re-select her network options, password, etc to regain connection. Is there something we're missing to prevent this cumbersome step every time we try to get online? About a month ago, we had a power outage which may have been the root cause of the issue. Please help! Thanks!

Hello driverdude. Welcome to the Apple Discussions!
Although I know you tried multiple resets, please try the following to see if this will get you Internet connectivity with your Comcast modem ...
Try the following, in order, checking for Internet access after each step, or until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBSn, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Airport Extreme not connecting to network PM G5

Hi guys, I realise there are a lot of issues surrounding this but..
I've recently acquired a power mac G5, some specs:
PowerMac G5
Processor PPC 970 (2.2)
Processor speed 1.6GHZ
Bus Speed 800MHZ
Running OS X 10.5.6
The system came without an airport card but luckily I had an airport extreme card that I bought some time ago but never used. I installed the card into the system but for some reason it just won't, no matter what I do, connect to my wireless network. I keep getting a 'timeout' message, it doesn't even give me the list of available networks.
Is there any solution to this problem and if not, what card will I need to buy to be able to get online?
Thanks!

The as-shipped factory installed wireless card would have had an
adequate antenna; since the kit was more than just a card & CD.
The dealer-installed optional kit also is rather rare now, as a part.
+And, if the OS was installed when *no card* was physically present,+
+this too may add a wrinkle to using the wireless AirPort card, as it+
+may have been inactive due to not being present. Yet the correct+
+drivers should be installed by default by the full install of the OS.+
You may try one of those USB2.0 wireless dongle or module devices
as some of them have a wire lead between the computer's port and
the module itself, so the module can sit up on top of the Tower case.
A PowerMac G5 with aluminum case would tend to block more wi-fi
than the polycarbonate case of a PowerMac G4 tower. Not sure if
there's an easy fix for the missing original equipment PM G5 antenna.
I used to have some reference to the original part number including a
wireless card and antenna for PowerMac G5 models; since I didn't
need it personally, I have lost that information. That had been looked
up at sometime in the past to answer someone else's similar question.
Hopefully something as simple as a USB wi-fi module may work out;
since the item could be set on top of the metal G5 tower's case. An
antenna from the plastic G4 tower may be insufficient for the signal
to be accessed, since the G5 had a different antenna to counter this.
{A few PCI or card-based wi-fi modules have their own tiny antenna.}
• Power Mac G5: *External Antenna Required for AirPort or Bluetooth Reception:*
http://support.apple.com/kb/TA27092?viewlocale=en_US
• Power Mac G5: *How to Identify External AirPort & Bluetooth Antennas:*
http://support.apple.com/kb/TA27094?viewlocale=en_US
Also, the Network preference panel in System Preferences would have to be set
so as to show the AirPort option among the activated choices, when it exists.
Good luck & happy computing!
{edited 2x to add correct links}

Airport Extreme not connecting to AT&T DSL, not using a modem

It seems that all the fixes I read are about are bridging a modem but I do not have a modem. I unplugged my Netgear Router and plugged in my Extreme and my Mac Book pro sees the Extreme but no internet. Amber light will not turn green.

The Netgear device that you had was a modem/router. In other words, a modem and router.....two devices.....both combined into one package.
The AirPort Extreme is only a router. You will need a modem if you want to be able to access the Internet with the AirPort Extreme.
You will need to use the AirPort Extreme in conjunction with the Netgear device, or you could contact ATT and ask them to provide you with only a modem, if you no longer have the Netgear device, or do not want to use it.

After resetting airport extreme, cannot connect to internet

Hi all,
Few weeks ago, my modem died so today I got a new one. Connected to Airport Extreme, it wouldn't work. I downloaded airport utility for windows (I am now using a window pc with airport) and did a reset and created a new network and none of it helped. The pc is seeing the airport but it just cant connect with the internet. I keep getting message that involves "double NAT"
Please help thanks.

A Double NAT error indicates that your "modem" is actually a router. Since the AirPort Extreme is also a router, you wind up with two routers in series on a network, which is a no-no.
The AirPort Extreme needs to be configured in Bridge Mode to work correctly with your "modem".
Open AirPort Utility - Click Manual Setup
Click the Internet icon
Connection Sharing = Off (Bridge Mode)
Update
Then restart your entire network

BRAND NEW Airport Extreme Wont Connect to Internet

I'm trying to set up my AEBS and I run the wizard and everything checks out ok, then when the router restarts it says that I do not have a valid IP address and that it is looking for my PPPoE host.
I connect directly to my DSL modem via the Ethernet cable that WAS in my WAN port and it works fine, so I know my modem is fine.
Any suggestions?

Try changing from PPoE to "Ethernet" set Configure IPv4 to "DHCP"
This is done in AirPort Utility (manual setup)>Internet
Powerbook G4, MacBook Pro, Mac G5, Mac G4, Mac Mini Mac OS X (10.4.8)

Airport extreme will connect to some iPhones and iPads, but not all, and will not connect to MacBooks.

Why will the airport extreme not connect internet to macbook or some iPhones? It will connect to all our iPhone 6's and iPads but not to the MacBooks. The macbook says wi-fi has the self assigned ip address of ___,____,____,___ and will not be able to connect to the internet,

Have you done a full restart of the network in correct order?
Shut down everything.. OFF not standby.
Power on in order.
Modem.. wait 2min
Router.. (Extreme??) wait 2min
Macbook.. Only the Macbook.. do restart anything else yet.
Any luck??
No luck reset the Extreme to factory and redo the setup.. this time use all short names, no spaces and pure alphanumeric. Bonus for names <10 characters.
Use passwords with the same rules.. only can be 8-20 characters.. mixed case and numbers.
Try again with the Macbook..
No luck give explicit details of the setup of the whole network.

Airport shows being connected but will not connect to internet

Airport will not connect to internet yet shows me as connected.
When and if I do get connected, I will loose the connection and unable to access the internet.
This has happened using several different wireless locations.
Please help as to what my settings should be or how to correct the problem

What debugging steps have you taken?
Connecting to your wireless network and connecting to the Internet are two different parts of the connection process.
If you open your Network preferences panel does it show you have an IP address of the form 169.x.x.x?

Cannot get my new AirPort Extreme to connect. Tried everything the manual suggests. Old router works fine.

AirPort Extreme will not connect--have tried everything manual suggests.

With what device will the AirPort Extreme not connect?
What is the make and model number of this device?
If this might be a cable modem, you do know that the modem needs to completely reset before it will communicate with the AirPort Extreme, correct?

AirPort Extreme Not Connected to Internet

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