Airport Extreme not responding

I just got a new Airport Extreme, and used it without problems for several days. Now it has suddenly stopped working. I've both unplugged and held down the reset button, as described in the Setup Guide, but nothing has any effect.
The symptoms I see:
1) The status light on front is completely dark.
2) The tiny green status lights over the ports in the rear flash green.
3) I can't connect my Mac to the Internet even when I plug into one of the ports in the rear of the Airport Extreme. If I connect it to the DSL modem that the Airport Extreme is plugged into, I see the Internet just fine.
Should I assume the Aiport Extreme is dead and get warranty service, or is there something else I should try first?
Mike

I(f you have done a reset and it does not respond then get it replaced.

Similar Messages

Nas on airport extreme not recognized by time machine. same nas was previously used as time machine backup on different airport extreme. are there any configuration files that i can delete to fix this problem ?

nas on airport extreme not recognized by time machine. same nas was previously used as time machine backup on different airport extreme. are there any configuration files that i can delete to fix this problem ?

Time Machine has been working just fine, but in the last week or two it has given up the ghost. I reset the connections to the drive, and it will basically save a few bytes of data and then hang.
Although Apple originally announced, prior to the release of the first 802.11n AirPort Extreme Base Stations (AEBSn), that it would support Time Machine backups to AirPort Disks, they removed that option before they did finally release the base station for sale.
Since then, Apple has posted (as you have noted) that they DO NOT support Time Machine backups to AirPort Disks. As far as I know, they have not changed from that position and those who do these backups find that they become corrupted over time. Sorry, but it sounds like you just confirmed that for yourself.
1) Has one of the recent updates either on the AE (firmware) or OSX disabled this function?
No. Again, this feature has never been supported by Apple for every generation of AEBSn released.
2) Are there any changes I can make to get this working again?
If your data backups are critical to you, then you will want to use a different solution for your Time Machine backup destination drive strategy. I would suggest that you connect your WD My Book directly to your Mac in the mean time.
Your other options would be to either use a Time Capsule (which interestingly does support TM backups to AirPort Disks) or a non-Apple solution like the Drobo FS or HP MediaSmart server.

Why does my airport extreme not recognize my cable modem anymore?

Why does my airport extreme not recognize my cable modem anymore?

Have you tried resetting the modem? Power it down and let it rest a moment, then power it back up again.
Also, some ISPs require physically detaching their cable from the modem for it to be fully reset. Literally unscrew it from the modem. Try that, in conjunction with powering it down.
Don't do anything with your Extreme, other than powering it down too, in the event the modem reset does not help. Reconfiguring it may be necessary but this is not justified quite yet.

New Airport Extreme not working with my Quad Macpro

Hi all-
My Linksys 902.11b router finally died and our household is now completely Mac-based (all with Airport Extreme cards), so I decided to take the plunge and get an Airport Extreme.
2 of the machines on my home's network are doing fine with the router and are getting good speeds - iMac Dual 2.4 (10.5.1) - Both the wired and wireless connections are solid with this machine / Macbook Dual 2.0 (10.5.1) - Both the wired and wireless connections are solid with this machine as well.
I have a Macpro Quad 2.66 machine running 10.4.11. I cannot upgrade to 10.5 yet on this machine since it's being used in my recording studio business and there are known issues with some of my apps and 10.5 at the moment.
The Quad can see the network and has seemingly strong signal from the Airport Extreme BS, but DHCP reception is inconsistent (the machine often eds up using a self-assigned IP for some reason) and IP connectivity in general is inconsistent, even when an appropriate static LAN IP is manually setup. I can often get to a few webpages while using a manually config'd IP, but only with very slow DL speeds and then the connection quickly disappears and drops out entirely.
The AExtreme is setup like this: DSL Modem-->Airport Extreme (config'd with a static IP from my ISP) -->DHCP broadcast dummy IP's to my network. Currently I've not setup any security since I'm in the process of troubleshooting and I don't want to further complicate the situation. Radio-mode on the AExtreme is set to 802.11n (b/g compatible)/Channel 1. I've tried numerous config setups on the AExtreme, but none have helped the situation.
I've also disabled IPv6 on all clients per some reading on the forums of possible issues.
Anyone know what the problem might be? Is it perhaps an issue because the Macpro's using 10.4.11?
FYI, I've also also got an extra Airport Express around that's not being used that could be used as a repeater/wired connection downstairs if broadcast strength is the issue, which seems somewhat unlikely to me. I'm not sure how to config the AExpress to work in this capacity though, so if anyone could point me to a tutorial I'd appreciate it very much.
Thanks in advance.
Lee

I just did some more testing using an app mentioned here on the forums, iStumbler. The app offered these details:
- Signal Strength is between 45%-56%
- Noise is between 24%-41%
- Freq = 2412
- No websites load despite it's seeing the router and saying we've joined it.
I also did a screen capture of the iStumbler's screen in case that's helpful. There were several bits of info I wasn't sure about.
Here's the screen grab: http://www.pbase.com/infiniteposse/image/91793322/original
Thanks again...

Airport Extreme Not Consistently Assigning DHCP

I am using a relatively new (within the last year) Airport Extreme as the primary router on my home network. Connected directly to the router is a GigE switch, an AT&T Microcell, and another router - an Aruba RAP which creates a secure VPN for my home/remote office network. The connection to my Apple desktop is made through the GigE switch, as are three additional wired connections to other devices in my home, including two Apple TV's and (hopefully) two Airport Expresses.
I recently discovered when trying to configure a new Airport Express to extend my wireless network over ethernet (roaiming network) that my Airport extreme is not consistently assigning the IP addresses within it's defined DHCP range (10.0.1.0 - 10.0.1.200). About half of the time devices on the network are getting a default 169.254.x.x IP address, which (in the case of my desktop) results in an 'self assigned IP' error within the network settings. I can reboot my apple desktop and the next time it gets a correct 10.0.1.1 address. Reboot again, it defaults back to a 169 address - and so on. It doesnt seem to make any difference if I connect my desktop directly to the Extreme, or, if I connect it through the GigE switch. And, every time I get a 'self assigned IP' I have no connectivity beyond the Extreme (no internet), and I'm forced to use my wireless/Airport connection.
Another problem here is that the Expresses both expect to receive 10.x IP addresses and when they don't get one, they basically become pretty $100 paperweights when connected over ethernet. Also, if you try to configure a new Express without the 10.x address it expects to be assigned (and defaults to a 169.x), the Airport Utility will no longer 'find' the Express once the Express auto-restarts and the update will fail. I learned this after spending two hours on the phone with Apple support yesterday - during which they were able to get my first generation Express configured, but, not my 24-hour old second Generation Express, which continues to act only as a paperweight. Oddly enough, everything works perfectly well if I use only wireless connections to the Extreme - there are no IP problems and everything works correctly. Unfortunately, I want to use wired connections for all my devices (expresses, Apple TV's) because we stream alot of audio and video.
Is my Extreme not working correctly? Does anyone think it's problematic to have a second router (the Aruba) connected behind the Extreme? I suppose I could force some components to use only specific IP's, but, that sounds like a pain. If the Aruba is problematic, I would also consider a second internet connection, or, finding some way to split home IP traffic vs work IP traffic.
Thoughts?

I've been doing some research and it appears the 'self assigned IP' address is a common problem in the Apple support community. And, for what it's worth, it appears an inability to isolate or accurately troubleshoot the problem - by users or Apple tech support - is a recurring theme. I totally understand that no two home networks are exactly alike (different ISPs, switches, configurations, etc.), but, after being a die-hard PC user for my entire life I can honestly say I never encountered anything like this while using my PC. I'm not about to trash my Mac, but, the Apple 'ease of use' selling point is quickly losing it's lustre.
I got into this mess because I added a GigE switch to my network. Rather than buy a different switch (a tactic which assumes my problems are being caused by the switch) I'm inclined to buy another Airport Extreme and try daisy-chaining them together to overcome the reason I bought the GigE switch in the first place, which is not enough ethernet ports on the Extreme. That, or I'll spend a weekend in my attic re-wiring my home network to daisy-chain my two Express devices together instead of requiring individual connections to my router. My experience with Apple hardware thus far is that it prefers to 'play nice' with other Apple hardware over non-Apple hardware. It could be $100 error on my end (or, a weekend of not doing yardwork), but, I think it's the best shot. Other possible fixes, including manually assigned IP-addresses, put too much emphasis on software and network configuration - which (by my non-scentific analysis), are two areas even harder to troubleshoot.
I'll let you know how it goes.
Mh
Post Script - Dear Apple: please find a way to significantly increase the number of ethernet ports on your Airport Extreme Router. Thank you.

Airport Extreme not reconnecting to the Internet

Hello,
I have a problem with my brand-new Airport Extreme 802.11n Base-Station.
In my network there are 3 Windows-PC's with a wired connection, 1 MacBook Pro with 802.11n (also brand-new), 3 Windows-Laptops with 802.11g, an AppleTV with 802.11n (again, brand-new) and last but not least my iPhone 3G.
I set up the Airport Extreme basestation to connect to the Internet via my DSL-modem with PPPoE (the modem is a 25mbit-modem from Devolo and works flawlessly).
This works fine at first and all devices can access the Internet, the HDD connected to the basestation and so on... I was a happy user.
My Provider requires me to reconnect to the internet at least once every 24 hours.
Now when the connection reaches its 24 hour limit, it is disconnected by the provider.
This worked fine with my previous basestation, every morning at 3am it reconnected for 5 seconds and I had no problems.
But my Airport Extreme wont re-establish the connection automatically.
It doesnt reconnect right after the connection is cancelled and it doesnt reconnect when a computer wants to access the internet.
The only way to reconnect to the internet is via the Airport Utility and clicking on the "update"-button to cause a reboot of the basestation.
After it has rebooted the connection will work for 24 hours and then the basestation needs another reboot.
How can I get my basestation to reconnect to the internet without rebooting it every time.
I would prefer a reconnect right after the connection is dropped but I'd settle with an automatic reconnect once a device requests a connection.
However, since most users are not very experienced, all of this would need to be automatic once i set it all up.
Thanks for your help in advance...
Jochen

I have asked my ISP but they said it was an unknown issue to them and that they are not responsible if my things dont work the way I want them to...
And they are absolutely right in saying its my device that acts strange since the previous router (with integrated modem) didnt have this issue.
I will try to use QuickKey and contact the Apple-Support directly.
A friend of mine works in an Apple-Store and will need to look at this later, but he is on holidays...

Can I use a USB drive with the Airport extreme (not the new one) for Time Machine?

I thought I heard that using USB drive for Time Machine over wifi will work with the new, tall Airport Extreme, but not with the previous model, which I have. Anybody know for sure?
thanks.

It is not recommended.. Apple says it doesn't work.. for some people it does for others it is unreliable.. do you really want unreliable backups.
See http://pondini.org/TM/Airport.html

External hard drive connected to Airport Extreme not working on PC

I have a Macbook Pro running 10.9.1 and my work laptop, which runs Windows 7. I have a WD 2TB external hard drive connected to my Airport Extreme, with 1TB formatted for Mac and the other 1TB formatted in FAT format. My Macbook can connect to the drive and read/write perfectly fine, but I'm not even seeing the drive on my PC anywhere. I'm wanting to use the Mac formatted partition to backup photos and personal documents and the FAT partition to backup my work.
Is there a setup thing I need to do on either the Airport Extreme or on my PC to connect to have the drive visible? Both drives are setup to allow file sharing and my Airport Extreme is running version 7.6.4.
Thanks!

There are 3 different methods to establish a connection from your PC to the hard drive in this Apple support document:
http://support.apple.com/kb/HT1331

Airport Extreme not working after downloading 10.8.3 on Mac Mini Late 2009

I downloaded latest upgrade OS X 10.8.3. This is onto a Mac Mini (late 2009). The Mini is hooked up to Cable Ethernet. I use the Mini's Airport Extreme to use as a Hub for other Apple devices to get onto the internet. I was enabling this through internet sharing through the sharing tab on system preferences. it has worked for years. I have restarted and tried several times. I do not know what to do . The names of the computers have not changed. I am a user not a whiz bang programmer type, it is very frustrating.

Hi, might try this...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Try setting up Internet Sharing in the new location.

AirPort Extreme Not Connected to Internet

I have been trying all day to connect a new AirPort Extreme base station. The base station appears to be configured correctly, in that the green indicator light burns solid. But I can't connect to the Comcast Internet: I get an error message that the Ethernet cable is unplugged (it isn't). I've powered down, reset, and restarted the cable modem; and have disconnected and reconnected the power supply to the base station numerous times, but still no Internet. When I reattach the Ethernet cable directly to the Mac everything is fine. I can't tell whether or not the base station is pulling the IP address, etc., from Comcast. Anyway, I'm getting nowhere with this, and would greatly appreciate input from this discussion group. Thanks very much.

Hello driverdude. Welcome to the Apple Discussions!
Although I know you tried multiple resets, please try the following to see if this will get you Internet connectivity with your Comcast modem ...
Try the following, in order, checking for Internet access after each step, or until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBSn, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

AirPort Extreme not visible in the airport utility installed on my Imac

My AirPort Extreme is suddenly not visible in the airport utility installed on my Imac. After numerous rescans I am bordering to give up as the connection seems to be working fine when I connect it to the Imac through the ethernet cable. Any advices further than restarting the devices?

For the app Airport Utility you have to be connected to the AE wifi.
If you are not talking about the AU App, but the Airport Antenna you can do following:
disconnect AE form power, wait 10-15 seconds, turn off the Airport Antenna in your mac. Then connect the AE to power, wait till it is fully started, then turn the Airport Antenna to on again.

Airport Extreme not working properly after upgrading from Tiger to Leopard

I've been using the Airport on a home network to share internet between a Mac & PC via ethernet. I don't use wireless. My internet provider is comcast via cable modem. During the Leopard install the Airport asked for a firmware update to 7.3.2. So I installed the update during the transition. I lost internet connection. I resolved this by calling comcast- who reset my modem. This got the Mac connected again but not the PC. When I attempt to share the connection via the Airport utility, I loose internet again.
The error message is:
Your Apple wireless device does not have a valid IP address. Make sure your Apple wireless device is connected to your broadband modem or local network, verify your settings, and try again. If you still can't connect, contact your internet provider
What is a valid IP address? How can I determine what it is?
Also, I cannot see the PC on the network.
I've attempted going back to the previous firmware (7.3.1) but it didn't solve the problem
I'm connected to the internet now by taking the airport out of the loop and going directly into the Mac from the Modem.
Thanks Steve

Moved to AirPort Extreme (802.11n) forum

Airport extreme not compatible with xbox live?

Hello,
Ive had this problem for a long while now and are getting desperate. Basically when i go on xbox live the connection is really really bad. It's not all the time, rarely it will work fine but most of the time the connection is awful.
I know the problem isn't because of the location of the xbox since, the connection is strong in my laptop in that room and we have also used a wifi signal analyzer in the room aswell. It's not because of where i live since i have a friend across the road who's xbox connection works fine. We also have an xbox dowstairs much closer to the router which also has the same problem. Im almost convinced its because of the aiport extreme.
We have an aiport extreme which acts as the router and a netgear which is the modem. The airport extreme has to be in bridge mode or else i get a double nat problem. I think its something to do with the airport extreme and netgear conflicting, if they where i have no idea how to solve it or even if thats the case.
We tried taking the airport extreme out of bridge mode and then turning nat off on the netgear but then we couldn't connect to the internet at all.
Please help me, i really need this problem solved. Its really starting to annoy me.
Thankyou

Im almost convinced its because of the aiport extreme.
Unfortunately, the key issue here may be that the AirPort Extreme is not on the Xbox list of "compatible" routers.
Xbox LIVE Compatible Hardware - Xbox.com
I know of no way to change that fact.
We have an aiport extreme which acts as the router and a netgear which is the modem.
You do not have a Netgear modem, you have a Netgear modem/router or gateway. That is why the AirPort must be in Bridge Mode. In Bridge Mode, the AirPort is not acting as a router, it simply passes through the network information from the Netgear gateway.
If you want the AirPort to act as the main router for the network, then the Netgear device must act as a pure, Bridge Mode modem. Netgear support may be able to tell you if it is possible to configure the device that way.
But, even if it is possible to configure the Netgear this way and the AirPort as the main router, the fact still remains that the AirPort is not listed as being "compatible" with Xbox, so there are no guarantees that this will help.

Airport Extrem not finding networks

I have an Ibook G4 with an airport extrem card. For about 6 months I used it with several public wirless networks , at university and cafes around town. One fine day, after not using it for about a month, it simply stopped finding networks. I turn it on via the menu at the top of the screen, but it simply does not find any network , not even ones that it used to connect to.
I made no changes in the configuration before it stopped working.
The Apple troubleshooting suggests that if you don't see a wireless network, try clicking Scan Again. I do not have this option, networks just appear in the menu once they are located.
In all these places ,the wirless if working for other people, siting next to me, so it is not a problem with the networks themselves.
Any ideas? should i take of the keyboard and check that the antena is located correctly?

ok , ill try it. Thanks.
Do you think I should also uninstall the software , or just start with removing the card and putting it back in place?
Or is there any thing else that needs doing?

Airport Extreme not showing up after switching to extend the network

I have an older Airport Extreme that I am trying to setup to extend the network from my uverse gateway. When I restore the AE to factory settings and set it up to extend the network, it goes through the process and then flashes amber. Also, it takes several tries for the AE to even show up at all in Airport Utility. The AE is version 7.6.4. I am running on Mac with 10.10.1
Thanks

When two wireless routers.....the Uverse in your example, and an AirPort Extreme......are located a few rooms apart with both configured to create a wireless network using the same wireless network name and password, then things will behave as if you have one "big" network.
Although the AirPort Express is technically creating a separate network, the fact that it is using the same wireless network name and password will make it behave as if it were extending the network to provide more range. This is technically known as a "Roaming Network".
Also are you suggesting to not use the uverse gateway as a wireless router but to use the AE as such?
No, since you indicated in your first sentence that you wanted to use the older AirPort to extend the network. It could not "extend" the network if the Uverse gateway was not already producing a wireless network signal, since there would be nothing to extend.
Now, if you do want to turn off the wireless function on the Uverse and only use the AirPort Extreme, that is an option, but you will have a much "smaller" network range wise, since you will only have a good wireless signal when you are in range of the AirPort Extreme.

Airport Extreme not responding

Similar Messages

Maybe you are looking for