Airport Extreme set-up - Ethernet connection ok but wifi connection doesn't see the internet

I'm trying to set-up a new (5th Gen) Airport Extreme 802.11n Wi-Fi to replace an existing TRENDnet router.
It's connected to a Motorola cable modem with Optimum internet service.
When I hard wire my laptop (Windows) through ethernet I get internet access. However when I try to connect via wi-fi on the laptop the Airport Utility displays 2 errors: Internet not available and No DNS server.
When I try to connect my ipad, when I select the Wi-fi network I see the network and it tries to connect but continues to cycle, with the wi-fi icon appearing in the top line then disappearing before returning. In the Airport utility on the iPad I see the same issues listed as on the laptop.
In the airport utility under the internet connection, "Connect using" is set to "ethernet" and "connection sharing" is set to "Off(Bridge mode)"
Appreciate any help.
thanks

I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Power-up the modem; wait at least 10-15 minutes.
Power-up the base station; wait at least 5-10 minutes.
Power-up your computer(s).
In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

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http://www.apple.com/airportexpress/features/easy-setup.html

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I activated the 5 ghz on the newly configured and newly named express. It seems to work.
As it should.
While configuing the express I got the error message metioned above a couple times. I kept trying the same procdure with out changeing anything and eventually it worked.
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If we could get more users to set up their networks this way, most of the complaints that we get about slow wireless, intermittent connections, etc would go away.
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Hi guys , I recently bought the airport extreme router I was able to get my mac working , but my I phone and a laptop doesn't wirelessly connect ..
I have sat for hours trying to figure it out no luck.
Can I get some assistance ? Very much apprecIated

I had a similar problem, wasted an evening on it. If your service is working on the big Mac, but not the laptop, then try this. Connect an Ethernet cable between the Airport and the laptop. On your laptop, open your Network Preferences. Ethernet should be hilited on the left. On the right be sure your network name is showing in that bar. Wait.
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Now return to the first Network Preferences window and hilite Airport on the left. Then click on Advanced. Next click on TCP/IP. Then click on Configure IPv4: to say Using DHCP with manual address. Now you should be able to write that "noted" IP address in the space. Click on DNS and add the "noted" router address in the column on the left by using the little + beneath the column. Be sure to click OK or Apply on the screens when you make changes. Now go back to your first Network Pref screen. Does the hilited Airport say it is connected? Try your browser, can you access the Internet? This is what worked for me.
Message was edited by: gullivertx

Airport Extreme set-up - Ethernet connection ok but wifi connection doesn't see the internet

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