Airport Extreme Setup Problem

I just bought an airport extrm to replace an old wi-fi router w/issues. Despite a solid green light on the airport extreme, the computer won't even connect to the internet using LAN cable plugged into wi-fi airport and LAN into ISP supplied Cisco modem. The Computer does see and connect to the named airport wi-fi but that connection will not connect to internet. Airport Utility icon shows the wi-fi with a green circle, but internet is yello. Cisco modem is online (confirmed by ISP).
How do I get this thing to work?

Sorry, I have not used this modem, so cannot provide any specific information on the device as far as custom configuration that may be required.
You may want to wait for another user who is familar with this modem to answer.
In the meantime.....if you have not already done so.....power off the modem by unplugging the power cord from the back of the device
Disconnect the Ethernet cable from the modem
Leave the modem powered off at least 15 minutes, 30 would be better
Power off the AirPort Extreme by pulling the power cord from the back of the device
After the modem power down period, connect the Ethernet cable from the modem to the WAN "O" port on the AirPort Extreme
Power up the cable modem, and let it run for 10 minutes
Then, power up the AirPort Extreme and let it run a few minutes
Check the connection to see if the modem has issued a valid IP address to the AirPort Extreme so that it can connect to the Internet.

Similar Messages

  • Verizon DSL and Airport Extreme Setup Problem

    I have Verizon DSL (not FIOS). I am using a Westell modem, model number B90-210015-04.
    I try to go through the setup but the Airport Extreme Utility says it cannot find a valid IP address (the light keeps flashing).
    I have it setup in bridge mode since I think my modem is also a router. However, there are a lot of other inputs in the setup and I don't know if I need to put in anything for those (e.g. DNS Servers, Domain Name, etc.). I called Verizon and they said there shouldn't be any special inputs. They implied it should just work out of the box.
    The modem is working with my existing Netgear router (model number WGR614 v4).
    Any help?

    Had the same problem. Had the same setup as yours.
    If you use WPA/WPA2 and if your password is too short (less than or equal to 8 characters), the AirPort Extreme Utility will misleadingly tell you it cannot find a valid IP address. As it turns out, WPA/WPA2 requires a longer password (see http://en.wikipedia.org/wiki/Wpa2). I don't understand why a weak password would result in a confusing error message like this, but after I used a stronger and longer password, the dreadful amber light finally turned green!
    PS: I didn't enter any DNS/DHCP info nor my DSL account/password info throughout the entire setup process. I figured that if I didn't need these pieces of information with the old router before then I shouldn't need them with this new hardware.

  • Airport Extreme setup problems on existing WDS network - Please help!

    I just bought a Time Capsule and have setup a WDS network for the house. The Airport Express joins the network just fine as a remote WDS device. I cannot get the Airport Extreme (v5.7) to join the same network. It just continues to make a *separate network with the same name* despite the Channel being the same, the WDS being set to remote, and the main ID of the Time Capsule has been put in correctly. In other words, since I setup the airport Express correctly, I cannot figure out for the life of me why the Airport Extreme is not joining correctly.
    PLEASE HELP. I've been trying this for 6 hours now and countless total restarts by hard resets of all the equipment.

    Hello arthung. Welcome to the Apple Discussions!
    Let's double-check your WDS setup ...
    (Note: To facilitate the WDS set up, place the base stations within near proximity of each other during the set up phase, and then relocate them to their desired locations when complete. Also, jot down the AirPort IDs for each of the base stations to be used in the WDS.)
    o Perform a "hard" reset on the Time Capsule (TC) and a "hard" reset on the 802.11b/g AirPort Extreme Base Station (AEBS).
    Main Base Station Setup - TC
    o Click the AirPort status menu in the menu bar and choose the wireless network created by the TC.
    o Open AirPort Utility.
    o Select the TC, and then, choose Manual Setup from the Base
    Station menu.
    o Click Wireless in the toolbar, and then choose “Participate in a WDS network” from the Wireless Mode pop-up menu.
    o Click WDS and then choose “WDS main” from the WDS Mode pop-up menu.
    o Select the “Allow wireless clients” checkbox if you want client computer to connect to this base station.
    o Click the Add "+" button and enter the AirPort ID of the AX.
    o Click Update to send the new settings to the base stations in the WDS.
    Remote Base Station Setup - AEBS
    o Click the AirPort status menu in the menu bar and choose the wireless network created by the AX.
    o Open AirPort Utility.
    o Select the AX, and then, choose Manual Setup from the Base Station menu.
    o Click AirPort in the toolbar and click Wireless. Choose “Participate in a WDS network” from the Wireless Mode pop-up menu, and choose the same channel as the main base station from the Channel pop-up menu.
    o Click WDS and choose “WDS remote” from the pop-up menu.
    o Enter the AirPort ID of the main base station in the WDS Main field.
    o Click Update to transfer the settings to the base station.
    (ref: Pages 42-46 of "Designing AirPort Networks.)

  • Anyone else has this problem - Airport extreme setup

    I got my new Airport Extreme 802.11n and took out my linksys router and plug in the extreme. Using my Imac, I ran airport utility and it sees my airport but just hangs at "reading base station configuration" and never lets me set up my airport. Tried hard reset, and turn down the whole network and restarted it and still does not let me get past that screen..
    Imac duo core 2 Mac OS X (10.4.8)

    I'm not sure this helps, but...
    Are you using the new "AirPort Utility" app that comes with the 802.11n base station or the older, now defunct "AirPort Setup Assistant" or "AirPort Admin Utility"?
    I tried the "AirPort Admin Utility" and it hangs on giving me a dialog box reporting that "This version of AirPort Admin Utility does not support this base station. ... <Continue>"
    I get no response if I click the Continue button.
    I can use cmd-Q to quit though.
    Other than that, nope I don't have trouble connecting with the newer AirPort Utility over either wired or wireless connection to it. It's "Version 5.0 (500.50)" by the way.

  • Airport Extreme Printing Problem with HP Deskjet.

    Hello ... I wonder if any helpful folks can assist me with my printing problem? I am using Tiger on a new Intel imac with a HP Deskjet 960C. This printer is listed as having the latest drivers included within Tiger and works perfectly when connected via USB so my problem I guess is not with the software....I have disconnected everything and plugged everything back together again. I also deleted the printer from the printer list within the Printer Setup Utility application.... The imac recognisies the printer and upon pressing the print button everything feels as though its just going to work. The blue barber shop scroll appears but the printer fails to kick into gear and I get the big red exclamation mark appearing in the status box .... I would really love to try and sort this annoying error ... Any ideas? Thanks. Book G4   Mac OS X (10.4.4)  

    Hello jds17. Welcome to the Apple Discussions!
    Unfortunately, not all USB printers are compatible with AirPort base stations.
    Take a look at one of these iFelix Unofficial AirPort Printer Compatibility links, depending on which AirPort base station you have:
    o 802.11g AirPort Extreme Base Station (AEBS) or AirPort Express Base Station (AX)
    o 802.11n AirPort Extreme Base Station (AEBSn)
    If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
    Also, you may find the following Apple article helpful.

  • New Airport Extreme, new problems.

    Hi all. I have just purchased and installed a new airport extreme and am having some issues with it already. Last night during install, When it got to the end of the setup process, the computer screen said that the Airport extreme was to restart. Well, that seemed to take forever, and then the airport that was visable from the Airport utility disappeared. The Green light on the unit was on, indicating no problems, but I was not able to access the internet. I played with it for a while, and tried resetting and going through the set up 2 more times, with the same result. I had given up and was going to contact apple in the morning when suddenly my Ipad received a message from my friend who had sent the message about an hour before. I assumed that the internet was now working, which I confirmed with my Ipad and my Imac. All seemed ok. I even downloaded the Airport app for my I pad and could see the device from the screen.
    Today, my Ipad's airport app could not see the device, yet the network was working. Is this typical?
    Also, can you hide the SSID (network name). My last wireless router had this feature, which I thought was nice.
    Last thing. I can't seem to print from my wireless printer any more. My previous router worked fine for this. It now says it is not connected any more. The network name and password are the same with this Airport as my last router, so I figured it shoud work fine. In the manual, it doesn't seem to mention wireless printing, only printers connected to the Airport with a USB. Does it only work that way?
    Sorry for all the questions. If This thing is not going to co-operate, it will be returned to the store. I normally love Apples products, but this one has me scratching my head in doubt.

    First you can block the SSID, you need to go into Airport Utility and click on wireless then click the wireless network options and make sure the Create a closed network is selected.  Regarding the iOS Airport Utility that could have sometimes.  On your printer the Airport Extreme has a USB connector that you can connect a printer to it.  It you want to add the printer to the network wirelessly then you may need to go in to you printer setup. 

  • Airport extreme A1143 problem with mountain lion

    what airport extreme software version works with mountain lion

    I have an A1143 here and it works just fine with AirPort Utility 6.2 in Mountain Lion.
    It also works fine with AirPort Utility 5.6, which I have on another Mac here.
    All you can really do is try a Factory Default Reset on the AirPort Extreme to clear out all the old....and possibly conlficting.....settings and try to configure it again.
    If you continue to experience problems, I would suspect a less than perfect AirPort Extreme....although I am sure that the seller claimed it was perfect.
    Resetting an AirPort Base Station or Time Capsule FAQ
    AirPort Extreme 802.11n (1st Generation) - Setup Guide

  • Airport Extreme Connection problem with new MacBook

    Help-
    For the past 2 years, I have had no problems with my Airport Extreme. My MacBook Pro (2006), My wife's iBook G4 and two AirPort Express units used as remote speaker connections have been rock solid. Both iPhone and one iPod touch work like a charm.
    I just got my wife a new MacBook and since it came in and was connected, my Air Port Extreme has been nothing but a problem, requiring a hard reset every couple of days. As long as that MacBook is not connected, everything is fine.
    Anyone have any ideas? Only the MacBook is using 802.11n. It is so frustrating, that my wife want to use her old iBook so if this can't get fixed, the MacBook is going back to Apple.

    Welcome to the discussion area!
    From your description, it sounds like the wireless communications between the AirPort Extreme and your wife's MacBook are picking up some sort of wireless interference from another source such as a cordless phone or another nearby security system.
    I suggest that you try different channels for your wireless to see if you can find a setting with less interference. To do this, you would:
    Open Macintosh HD > Applications > Utilities > AirPort Utility
    Click on the AirPort Extreme and then click Manual Setup below
    Click the Wireless tab below the row of icons
    Look for the Radio Channel or Channel setting
    You may need to hold down the option key as you click on the selection box to display all available choices.
    Start at the highest channel and work your way down, or start at the lowest and work your way up.
    Click Update at the lower right of the window to save your current setting and the AirPort Extreme will restart in 20-25 seconds.
    It will take some time to find the optimum channel for your network, so proceed slowly and take a few notes as you go.

  • Airport Extreme Utility problem with Vista (works with XP, MacOS)

    Hi,
    I just setup a new Airport Extreme network at my house, and most things are working fine. I have wirelessly connected at various points an Airport Express (using WDS), a MacBook Pro (OSX) and an IBM Thinkpad. I have several wired machines as well.
    My problem: The wired machine I use to configure and setup everything is a Vista Ultimate machine. Unfortunately, the Airport Utility won't connect to the Airport Extreme (or Airport Express for that matter) from Vista. The utility works fine from XP or OSX, but not from Vista. Note that I'm using this in a wired capacity. The Vista machine is directly connected to the Airport Extreme, while several other machine are connected through a GBit switch.
    Any help would be much appreciated? Is this a Vista security problem or an Airport Utility problem with Vista?

    It's most likely a security issue with Windows Vista. Vista has the ability to set "compatibility modes" for applications.
    Try:
    1. right mouse clicking the Airport Utility's .exe file.
    2. Click the Compatibility tab. Change the Compatibility mode to Windows XP (Service Pack 2).
    3. Now go down to "Privilage Level" and check the "Run this program as an administrator"
    Apple never tells you this but you must connect to the Airport Extreme wirelessly. Now run the Airport Utility. You should see it.

  • Airport Extreme USB problems

    I am posting this information as part of case number 757-73818. Level 2 support for Airport Extreme has not returned phone calls, despite giving me a specific telephone number to call.
    I am new to the MAC world and I must say, I am disappointed. I have been having EXTREME problems setting up my with a USB-2 drive attached to the Airport Extreme. I have a brand new iMAC (Intel version) and OSX with all of the updates. I have Microsoft Office Suite for MAC - 2004 with all of the updates installed. I have also conducted tests with a new Maxtor 300G external USB-2 drive and a Lacie 500G external USB-2 drive. The drives were both formatted using Apple's "journalled HPF+. The problems encountered are repeatable with both products. I have spoken with Apple Level 2 technical support and they are unresponsive and have not followed through on any promises. Based upon personal investigation, I have been able to run the following tests which might help someone correct the problem. I am not an engineer, I am a lawyer, so I apologize in advance if you find the approached flawed:
    HERE ARE THE THREE PROBLEMS - THE FIRST WHICH I RESOLVED.
    PROBLEM 1: When a USB-2 drive is mounted to the AirPort Extreme and I logged-off as a user, the system hungs. After numerous tests, all of which are repeatable, I determined that one Airport Extreme configuration will cause the system to hang, and the other will log-out normally. See my notes below:
    1 Log-Off User w/o hanging computer connected to Airport Extreme with USB Drive
    Option Checked Option Unchecked MENU ITEMS
    System Preference
    Network
    Options
    Disconnect from wireless
    network when a user
    logs out Hangs Normal log-out
    PROBLEM 2: When saving Microsoft Word documents to a USB-2 drive attached to the Airport Extreme, I get an error message and the program crashes. The same file with the same extension can be saved to the local drive without a problem and to the USB drive if directly attached to the iMac. The problem appears limited to the .DOC extension. The file, saved locally, can be copied from the local drive to the USB-2 Airport Drive without issue:
    Here is the error message and the results of my tests:
    Note 1: Microsoft Word Message
    There is an unrecovable disk erron on file "Word Work File D-2" The disk you're working on has a media problem that prevents Word from using it.
    Try the following:
    * Try formatting antoher disk.
    * Save the document to another disk.
    When trying to save the file as "Test.doc", a file is created by Word called "Word Work File D_X"
    In "Finder" get info. The icon shows the file as EXEC. The file cannot be opened as an Excel file.
    I duplicated this problem on a Maxtor and Lacie USB drives connected to the Airport Extreme.
    I tested the following file extensions and obtained these results
    2 Saves Microsoft Word Document
    EXTENSION LOCAL DRIVE USB/EXTREME USB CONNECT TO IMAC
    .Doc Yes No (Note 1 above) Yes
    .RTF Yes Yes Yes
    Text Yes Yes Yes
    .HTM Yes Yes Yes
    PROBLEM 3: When saving Microsoft Excel Workbooks to a USB-2 drive attached to the Airport Extreme, I get the following error messages. If I save the same file using any Excel extension to the local drive, no problem and no problem with the USB drive connected to the computer. The problem appears to apply only to the certain Excel file extensions when saving to the Airport Extreme USB drive. The files can also be copied from the local drive to the USB-2 Airport Drive without issue:
    Here is the error message
    Note 2: Microsoft Excel Message:
    Microsoft Excel cannote access the file '[servername] SERVER:\{username]:Documents'
    There are several possible reasons:
    * The file name or path does not exist.
    * The file you are trying to open is being used by another program. Close the document in the other program and try again.
    * The name of the workbook you're trying to save is the same name as another document that is read-only. Try saving the workbook with a different name.
    None of the above recommendations had any utility. Here are the results of my tests:
    Saves Excel Worbook:
    EXTENSION LOCAL DRIVE USB/EXTREME USB CONNECT TO IMAC
    Excel Workbook Yes No (Note 2 above) Yes
    Excel 97 - 2004
    & 5.9/95
    Workbook Yes No Yes
    Excel 5.0/95
    Workbook Yes No Yes
    Excel 4.0 Yes Yes Yes
    If you have any information that can resolve these problems, please contact me. Thanks!

    I have apples new Airport Extreme base station and I
    am trying to get a USB harddrive working. I have a
    USB hub connected to the Airport USB connector. I
    have a USB Printer and a Seagate USB Harddrive
    connected. When I run the Airport setup program, it
    finds the drive and configuration goes well. The
    drive also works fine when connected directly to my
    notebook.
    After the Airport restarts, the USB Drive can't be
    found.
    The Printer works fine. Does anyone know whats going
    on here?
    Macbook Pro
    2.33 Dure core 2 Mac OS X (10.4.8)
    Macbook Pro 2.33
    Dure core 2 Mac OS X (10.4.8)
    The USB drive ability or lack of really is very upsetting. I am sure Steve will have someone take care of it...
    WR

  • Extreme setup problems

    I hope that someone can give me some advice in doing something that I thought would be easy to do (I dare not tell my non-Apple friends that I am having this problem, as I told them it would of course be easy to do because it's Apple!).
    In an attempt to overcome some problems with signal strength and interruption, I have just bought a new dual-band Extreme to replace an old-type Extreme. I connected the new Extreme in place of the old one and connected it to the internet as before (Ethernet to router), and powered the router off and on, with no equipment changed except for the Extreme.
    I then turned Airport on, which showed a new network, which I selected, then I opened Airport Utility (5.4.1), which showed the new base station. I selected the option not to switch wireless networks, and it then showed a window with a suggested Airport Extreme Name, and I filled in the Aiport Extreme password, as before.
    It then gave me 3 options: Create new Network; Replace existing base station; or Join current network. I chose the middle option (replace base station), and it then asked me to select the device or network to replace, so I chose to replace the previous base station configuration (as opposed to the previously used network). It then showed me the Internet Setup details, which were correct, and I added the previous password.
    Then it showed the Summary page, which was as before, including the network name as before, except that the Airport Extreme name was the new one. I clicked on Update, the Extreme restarted, and its light went solid green. But, when I turned Airport on, there was no sign of anything, and iStumbler also saw nothing.
    I then removed power from Extreme and modem for 15 minutes, but nothing changed on reconnecting. I have tried this whole process three times yesterday, and although I can't swear that I did everything exactly the same, the end result was always the same (but this time, I wrote everything down and took screen shots before starting and at every step). When I removed the new Extreme, and replaced it with the old one, everything immediately worked perfectly again, and when I reset the new Extreme, iStumbler can see the 2.4 GHz and 5 GHz networks with their default names.
    To me, I seem to be following logical steps, and I would prefer not to have to scrap all settings that have been in use for 4 years and start again, in case nothing works even with the old Extreme. What stupid thing(s) have I done wrong, please?

    Welcome to the discussions forum colinatascoli.
    To me, I seem to be following logical steps, and I would prefer not to have to scrap all settings that have been in use for 4 years and start again,
    You haven't done anything wrong and you did follow logical steps, but the "replace an existing base station" function has never worked for me either.
    When things like this don't work right away, sometimes you're better off scrapping all your settings rather than spend time trying to figure out what's wrong. The good news is that your previous Extreme still works so you can copy all its settings, even if you have to enter them all again manually.
    I'm a bit confused about your configuration. Is your router different from your Extreme? Assuming that's the case, you were right to power your router off and on, but some ISPs require more than that. Is it possible your ISP is using access provisioning? See this KB article: AirPort Base Station: ISP provisioning may prevent Internet connection via broadband (cable or DSL)
    Also, if you're using an external router, such as if your gateway equipment is a combination modem / router, your Airport's connection sharing should be set to "off" (bridge mode).
    Try powering your external modem / router off for a longer period of time. The reason for the power down is to give it enough time for its memory to reset - some require only a moment, but I've heard of some that require several hours. Some have a tiny reset button. Still others have an internal battery that has to be removed.
    Hope this helps!

  • Airport extreme connection problem after adding computer to network

    just added new imac to my network and for some reason my older imac {dome desktop} seems to have stopped recognizing the AEBS. the older imac was hooked up to the AEBS by ethernet and when i moved it across the room it fails to read the AEBS. I had installed the airport card a few mos ago and i know it worked...although most recently was ethernet connected. I cannot be certain the new computer addition is even related but seems to be. Have checked all the airport utility settings and see no issues. I did fool around with some network sharing features on the imacs so ? if that can create issue sharing the AEBS. Interestingly the affected imac does detect the AEBS in the utility app but times out when attempting to connect. also think i may have done recent AEBS download upgrade and see threads related to that as poss issue . have reverted back to older AEBS software without success. new ibook and new imac detect/connect without problem. Any thoughts out there??? thx for any help.

    Is your AEBS configured to create an 802.11g compatible network? It must be for the iMac G4 to connect.
    What channel is the AEBS configured to use?
    If the AirPort Extreme card in your iMac G4 is from the US it can only use the channels between 1 and 11. If your AEBS is from somewhere else in the world it can use other channels which are not available for use with equipment from the US.
    If your AEBS is not using a channel between 1 and 11, change it and see if your iMac G4 can connect.

  • Airport Extreme setup issue- Please help!

    Hi,
    I recently replaced our old router with an Airport Extreme. My HP Laptop has and 802.11 b/g Atheros wireless in it and i can get a 'Local only' connection. I read through help and tried to do the "allow client access to network" instructions, but there is not an option to "Add Wireless Clients" on the Base Station menu they refer to in the help instructions. I have tried using another laptop to access internet wirelessly, and it had no problem. Any help please or can you please refer me to corrected instructions? Thanks in advance.

    Hello Andy Castillo. Welcome to the Apple Discussions!
    I've used WPA/WPA2 Personal and the internet seems slower - like dial-up.
    Unfortunately, the trade-off of using wireless encryption is the overhead that is required will reduce the overall bandwidth ... but it shouldn't do so dramatically. For example, my MacBook connects to a similar AirPort Extreme averaging around 270+ Mbps. Granted, to get that bandwidth, I typically use my MacBook in the same room as the Extreme, but I am using WPA2 Personal for encryption ... just to show that it is possible to achieve high bandwidths.
    I clicked on 5ghz and that seemed better, but kept reverting back to Extreme without the 5ghz.
    This would tell me that either the distance between the Mac and the Extreme is just out of the 5 GHz range or that there is some type of Wi-Fi interference preventing the Mac from getting a strong signal. As you know, the higher frequency radio offer greater speed, but less range.

  • Airport extreme configuration problem with Netgear DG834PN

    Good morning,
    I have a problem. I bought an AEBS via the WAN port to connect to my Netgear DG834PN.
    I turned off the WiFi on the Netgear, I connected the AEBS in bridge mode, but with the iMac and other iDevice there are no problems.
    On the contrary my Acer Travelmate (Win 7) does not want to connect ... fact is connected, the card tells me that is connected and has access to the internet, but does not show mewhen I browse any web page, Skype does not connect ...
    Do you have suggestions for configuring the Netgear or dell'AEBS?

    The Windows Firewall may be blocking the connection attempt. I have not used Windows 7, but on an XP machine, the Firewall settings are in the Control Panel. Check to see if this might be the case so you can "Allow" an "Exception".
    The anti-virus software may also be blocking the connection. You may need to turn it off for the configuration, then turn it back on.
    It will often help to try to configure the device using Ethernet, not wireless. Connect a spare Ethernet cable from your PC to one of the LAN <-> ports on the AirPort Extreme. Restart both the PC and AirPort Extreme, then open AirPort Utility again.
    If still no luck, click the AirPort Utility File menu at the upper left hand corner of the screen and select Configure Other. Enter 10.0.1.1 into the address box and "public" (without the quotes) in the password box.

  • Airport Extreme printing problem w/ HP7 410 all-in-one

    I just purchased a HP officejet 7410 all-in-one.
    I can print using USB cable connected to printer.
    However, I CANNOT print connecting the USB cable from printer to Airport Extreme and using Bonjour printing? The print job spools than just stops?
    Any help would be appreciated....
    macbook pro   Mac OS X (10.4.8)  

    Hello HevnLgh,
    Thank you for your input. I tried to follow your instructions but had trouble right from the start. I got to HP uninstaller and clicked continue but there was no printer listed. It just said "device" and uninstall was greyed out. I decided to just continue so I reset the printing system and repaired the  disk permissions. 
    It took me a couple of tries to reinstall the printer from the Apple website because at first it couldn't find the device to add so I tried using the IP address on the next tab and that seemed to do something but it still wouldn't print. The printer was found after I  went back and tried again and everything seemed to work this time (whew).
    I tried the update procedure on the printer itself and it still can't connect with the server, but the original problem with the duplicate copy on shut down seems to have resolved itself.
    The bottom line is my printer is working like it's supposed to (for now anyway)  and I didn't get two copies of my printout so thank you again for your help.  It's good to know I can go somewhere for help when I have a problem.

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