Airport Extreme/Time Capsule won't connect to internet

When my 10-year old Linksys router died 10 days ago, I bought an Airport Extreme 802.11n. I installed it and got internet access (My operating system is Mountain Lion and I have Comcast Cable Internet). I could access a USB-connected hard drive, but couldn’t get Time Machine to work. I was able to get my wireless printer to work when connected by USB to the Airport Extreme.
Then, a few days ago, Apple suddenly introduced the new Airport Time Capsule 802.11ac with built in 2 TB hard drive. Since I could still return the previous Airport Extreme, I bought the 802.11ac, unplugged the previous version, and followed the directions to install the new 802.11ac. I used the same network name, and – I thought – the same network password. But I could not connect to the internet. Kept saying that I did not have the right password – even though Keychain seems to confirm the password I used.
So, I unplugged the 802.11ac and plugged in the older 802.11n and that instantly restored internet access (my wife uses our network and needs internet access).
What to do? Probably return the 802.11ac. But does anyone have any thoughts on some sure-fire way to install the 802.11ac and get internet access? I see there is an app for installing via my iPad2. Perhaps I could install it and set up a separate network/internet connection and then log on to that with our other devices?
I installed the 802.11ac using the Airport Utility in updated Mountain Lion (Version 10.8.4). The Apple “Software Update” on my Macbook says no updates available, but perhaps there is some separate updated Airport Utility I should use. If so, where is it? Would appreciate any help from someone familiar with the new 802.11ac.

I did the power recycle, as the airport utility recommended, several times. Also, when I reconnected the earlier 802.11n, it locked onto the internet immediately. So, the problem does not appear to have been with the cable modem or the internet provider. It could have been with the router (Time Capsule) but I repowered it too. Most likely I made some mistake with the configuration. When I tried to log onto the internet, it said my password was incorrect. But as I mentioned, keynote confirmed the password I was using.
When I switched from the 802.11n to the 802.11ac, I used the same network name and - I thought - the same password. Perhaps I should have set up the network with a new name and password. The Apple set-up instructions are pretty vague about the steps to take in switching from from a pre-existing network or changing network names and passwords. Anyone have experience with this, which I assume would be the norm in most installations?

Similar Messages

Time Capsule won't connect to internet, Airport Utility

Tonight we lost power, and ever since our Time Capsule been out of commission. The cable modem is working when I directly connect it to my computer via the ethernet cable. I've unplugged the Time Capsule several times. When I plug it back in the amber light comes on solid for about 30 seconds, then goes off. I have tried the hard reset by putting a pin in the reset button while plugging the Time Capsule in. The amber light will flash, but then I'll remove the pin and the amber light comes on for the same 30 seconds, then goes off again. It is not findable by Airport Utility.
Someone please tell me my Time Capsule isn't dead...

Someone please tell me my Time Capsule isn't dead...
Sorry but more than likely it is.. If the LED goes off completely there is no power.. the LED will always be on and doing something the whole time the TC is powered unless it fails.
What model is it? How old?
30sec is a long time for the power supply to run before failure.. put your hand on it and feel if the hard disk is starting up.. you will feel the vibration.. if you put your ear to it, you should hear the fan start up, within a couple of seconds of power on.. and turn off again at around 30sec mark..
Observe also the ethernet connectivity LEDs.. do they go green.. during startup they should all flash green briefly and then one of them should come on. Try leaving out the ethernet and see if just wireless works.
But all of that will prove is working or not.. if dead check age.. less than 3years and still have apple care on a computer, Apple will replace it. Otherwise you can get it fixed. but not via Apple, they will not open them.

Time Capsule won't connect to internet

Just bought one to use as a joint hard drive for the two office macs and to use to connect wirelessly to the net. I've connected it by ethernet through the BT wireless 2wire router (the wireless function doesn't work on it - it's broke)
In the menu bar the airport signal is showing three bars so I'm guessing this means a weaker signal but it won't let my mac connect to the internet but will allow the other mac one on, only occasionally
dumping it off.
Is this a common problem? Is there anything i can do to boost the signal?
Both mac's have leopard, mine is the last model (white one) the other is the new one. Could this be a factor?
Or am i doomed to have wires all over my office for eternity?
Any help would be much appreciated
Message was edited by: Samthemanc

Sam - I had the same issue & had to do two things (as directed by tech support via phone): the name you assign to time capsule should be 6 characters or less with no punctuation (so the default Mike's Time Capsule name that Airport Utility gives is not good), and more importantly, as mentioned in several posts in these forums, power cycle your cable modem so it can pick up a new IP address. My tech support agent had me leave it unplugged for 10-15 minutes for good measure - also beware of a lithium ion backup battery in some VoIP modems - you'll need to look for this if the modem lights are still shining after you unplug it from AC power.

Time Capsule won't connect to internet, says ethernet isn't connected

I have the 2013 Time Capsule + Airport. I tried setting it up as normal, connecting the ethernet cord to the WAN port and to my charter modem. During setup it sticks on the screen saying that the ethernet cord isn't connected. I have done everything trying to fix it. I've reset the modem, the time capsule, tried to redo the set up, tried skipping the setup and power cycling the sytem. I've unplugged the modem for an hour, turned off wireless to all laptops, unplugged the time capsule, and then powered the modem on and let it run for over half an hour. Then I started the time capsule, let it run for half an hour. Tried to see if it could connect to the internet, nothing. It keeps flashing amber. The ethernet cord works, as does the modem, as I can still use my old Belkin router that I was hoping to replace with this time capsule. It's just the time capsule. I'm losing my mind trying to get this thing to work. My modem doesn't have a reset button, so that won't do it. If there are any terminal commands that might fix it I'm open to trying that as well. Anything, at all, would be helpful, because I have no idea why this thing won't work.

Is your charter modem also a router?
When you plug the ethernet cord in, does the ethernet connectivity light come on.. both on the modem and on the TC port.. ?
Try setting up the TC in total isolation.
Reset it to factory.. the full method.. ie power off the TC.. Hold in reset.. power on the TC, without releasing reset. Keep holding in reset for 5-10 sec until the main LED goes to rapid flash mode.. then release it.
Do not plug between the TC and modem.. but you can run the cable to the computer..
Do a full manual setup.. this is a bit tricky.
After a full reset the TC will come backup in router mode with an IP address of 10.0.1.1 and the ethernet plugged into the computer should show 10.0.1.2
Make sure ipv6 is set to link-local.. it is important.
Now open the airport utility.
Go to configure other.
Type in the IP address. (Password is not needed after a reset but if you do it is public)
Now you will get the manual setup screen.
Go to the base station page and give your TC a simple name.. eg TCGen5
These are my setup which is older one.
Go to the internet tab and choose dhcp.
No picture required I hope.
Go to the wireless page and setup wireless. In your case TCGen5 is also a good wireless name.
Or you can give separate names to the two bands. TC24ghz for 2.4ghz
And TC5ghz for the 5ghz band.
Now finally the most important screen.. Network.
Is the modem a pure modem.. no router.. pick the top option.. DHCP and NAT.
Is the modem a router as well, pick the bottom option. Off (Bridge Mode).
Then do update of the TC..
Plug it into the Modem.. WAN port of the TC.. make sure the ethernet connectivity led come on..
Open the Airport utility and see if it has got an IP on Internet tab.. no luck.. take the TC back to apple for testing. Faulty out of the box is happening.

HT1218 Airport extreme 802.11n won't connect to internet

After returning from vacation, having shut down all power to electronic devices, I returned to have an issue with airport extreme. It appears to boot properly and diagnostics have it running through first 4 items until it hits internet. It remains red and won't connect. I am using a cable modem. I have reset the cable modem numerous times with and without airport connected. No change. I reset airport to default setting and created a new wifi network. Again, no change. I also attempted a firmware update. "Error occurred while attempting firmware update" and it never could update. I have contacted cable provider and connection is good. Modem works properly using ethernet connection. I have been able to connect wirelessly to unprotected wifi connections, just not my own network, old or new. I am at a loss. Did my airport die?
thanks,

a macrumors user walked me through an ethernet connected firmware update and I am back up running again. You have to connect the AE to the mac via ethernet then open airport utility, create or use an old network and update firmware. Shut down and reconnect AE to cable modem and restart. Firmware update solved my connectivity issue.

Time Capsule won't connect to internet at home but works at Apple Store. Internet connection is fine through ethernet - any ideas?

A few days ago my Time Capsule stopped connecting to the internet at home. My internet connection is fine when I connect directly via ethernet. However when I plug the ethernet into the Time Capsule, it doesn't progress past the solid amber light. Doing a hard reset doesn't do anything. I took it to the Genius Bar two seperate times, and both times they were able to get it working there, but when I get it home it won't work. Any ideas of what the problem might be?

Try resetting your broadband modem. Depending on the model of modem, that can be as easy as removing power for a few moments. If that doesn't work, remove power and wait 15 minutes. Further reset steps can involve pressing a "reset" button or removing a battery if the modem has one. In the worst case, your ISP may need to edit its settings to update to the MAC address of the new router. If they won't or can't do that, powering down the modem for 16 to 36 hours can reset the connection.

Can I connect my Airport Extreme Time Capsule via ethernet to another router (non-Apple)?

I've been trying to figure this out for a few hours and have gotten nowhere. I have an Archer C7 AC1750 router set up in my office, connected to my Zoom 5341 DOCSIS 3.0 Modem; this has been my main router and has worked fine. I have moved some things around and now have my PS3 and PS4 in my master bedroom but can no longer hook them up via ethernet to the Archer C7. I have run ethernet through the attic into the master bedroom and want to use my Airport Extreme Time Capsule as a way to hook up the consoles via ethernet. If I can use the Airport Extreme to extend my wireless network back to the bedrooms that is even better, although that is an afterthought.
I am not sure what the settings need to be to make this happen. I have searched and tried a number of things but have not found a working solution.
Any help would be greatly appreciated.

Please start over with a default reset on the Time Capsule. This will not affect any of the stored data that you might have on the drive. You can use the same device name and password that you used before if you wish.
Power up the Time Capsule for a few minutes. Then hold in the reset button firmly for 10 seconds and release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light.
Make sure that the Ethernet cable connection from the Archer router connects to the WAN "O" port on the Time Capsule
Open up AirPort Utility
Click on Other WiFi Devices
Click on Time Capsule xxxxxx
AirPort Utility will suggest a setup, which you want to ignore
Instead, click the Other Options button
Select the Create a new wireless network setting and click Next
In the Network Name box, enter the exact name of your Archer wireless network
In the Base Station name box, enter a name that you want to use for the Time Capsule device
Uncheck the box to use a single password
In the Network Password box, enter the password for the Archer wireless network
Verify on the next line
In the Base Staion box, enter a password that you want to use as a device password for the Time Capsule
Verify on the next line
Click Next and wait while the AirPort Utility creates a network
Ignore the step about unplugging the modem and click Next
Do not enable the Guest Network option and click Next
Wait while the network is being set up. When you see the message that the wireless network is available, click Done
The Time Capsule will now appear in AirPort Utility with a blinking amber light
Click on the Time Capsule icon, and then click on Edit in the next small box that appears
Click the Network tab at the top of the window
Change the setting for Router Mode from DHCP and NAT to "Off (Bridge Mode)"
Click Update at the lower right and click Continue
Wait a full minute for the Time Capsule to restart and you should have a green light
It would be an excellent idea to power off both the Time Capsule and Archer router now, wait a minute, then start the Archer router and let it run a minute. Then, start the Time Capsule up and give it a minute
You should be all set. The Ethernet ports on the Time Capsule are now operable and the wireless network has been extended using AES encryption.

I am a fitst time user of the new airport extreme time capsule 2TB. I have a mac book pro and an imac. I installed the router today and got my computers online wirelessly. BUT I cannot get my previous wireless printers to connect with the router.

I am a first time user of the new airport extreme time capsule 2TB. I use a macbook pro and imac. I installed the router today and got on wirelessly. BUT I cannot get my 2 printers that were previously wireless to find the router signal. The worked fine on my current set up OS Mounitain Lion 10.8.4. Apple tells me it is the printer mfr issue and printer companies tell me it is apple issue. Any help appreciated.

birdmanjay wrote:
... Apple tells me it is the printer mfr issue and printer companies tell me it is apple issue.
Arguably, they're both right.
Changing your router changes everything, so your best course of action is to research the respective printer's documentation and determine how to reset them to factory default condition. Then, add them again using System Preferences > Print & Scan.
For that, I recommend you first "reset the printing system" according to these instructions: Mac OS X: How to reset the printing system. Its instructions for Lion are identical to those for Mountain Lion.
As the article states, it will remove all your existing printers, leaving the Mac's printing system in a similar "factory default" condition ready for you to create a new print queue for each printer, which you should probably do.
Apple's printing support documents contain a great deal of redundancy, but this one may be a good place to start: OS X Mountain Lion: Set up a printer to print wirelessly

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Airport Extreme (time capsule model) internet speed EXTREMELY slow.

Hello, first thank you for any help on this as it is a bit frustrating for me.
I recently noticed my internet speed was running significantly slower on both my MacBook Pro and on my wifes MacBook.
I had my ISP come and check out the problem. They hooked my MacBook Pro directly to the modem and my speed went from under 1 mb to over 5mb.... he then had me hook up directly to the lan port on the airport extreme and my speed was once again back down to the 1 mb range. He concluded that it must be a problem with the speed once it hits the Airport Extreme.
He ended up giving me a different modem, its a 2wire wireless. I have since connected my airport extreme to the new modem and am still pulling down the same speed, but now I have connected directly to the new 2wire wireless modem and am getting my 5 mb speed.
Can anyone give me any help or advice on what I can do with my airport extreme time capsule so that I can get the speed I should be getting from it.
Thanks again.

More information. I have a separate router for ISP connect/DHCP. I only use my Airports to create a WDS and bridge onto my home network. I have never allowed 2.4GHz or 5GHz phones in the house, just to limit interference. I live way out in the country so interference from neighbors is negligible to nonexistent. Speed testing done with Speakeasy.net/speedtest
I moved all the hard wired machines from the TC to my switch. Which will impact the speed of my backups, but it helped with internet throughput for those machines.
Then I split my WiFi into 2 separate nets, each with a connection to my home network switch. I created a b/g network with my ufo Extreme and my Express (NET 1). I left my TC set for n/b/g (NET 2). As long as my MacBook was powered off internet speed were nice and fast. As soon as I turned on my MB the speeds were impacted, not as bad as before.
I then changed NET 2 to be n-only 5GHz and retested. These was a small but noticeable impact for wireless machines but I have concerns because my ISP is wireless and runs at or near 5GHz.
I then changed NET 2 to be n-only 2.4Ghz and retested. Again a small impact for wireless machines whenever my MB was connected to NET 2.
I then had my MB join NET 1 and speeds were nice and fast all around. My solution, shutdown the wireless on my TC and use it as just a network drive while I use my old reliable b/g hardware for WiFi.
Maybe someday this Draft version of 802.11n will be finalized and have no issues.
Message was edited by: Gregory Daniel

I have an AirPort Extreme time capsule . I need to extend my wifi network range. Which devise is better ?? Airport express or AirPort Extreme ??

I have an AirPort Extreme time capsule . I need to extend my wifi network range. Which devise is better ?? Airport express or AirPort Extreme ??

Since you have the new Time Capsule, then you will need a new AirPort Extreme to match the performance capabilities of the Time Capsule.
If best quality is preferred, you will need to connect the Time Capsule and AirPort Extreme using a wired Ethernet connection between the devices. The advantage of doing it this way is that you can locate the AirPort Extreme exactly where it is needed...and there will be no loss of signal through the Ethernet cable.
A wireless connection will result in a significant drop in performance, but it might be OK for your uses, if you want to try it that way first to see if the performance is acceptable.
It is really important that the AirPort Extreme be located where it can receive a strong wireless signal from the Time Capsule.
A line-of-sight relationship between the Time Capsule and AirPort Extreme would be the goal, with the AirPort Extreme located about half way between the Time Capsule and the general area where you need more wireless signal coverage.

HT204057 new help with my mac air and airport extreme time capsule dont know how to save to time capsule and use as a external hd

i just bought a new mac air and the new airport extreme time capsule im would like to know how to use the time capsule as storage for my pics and videos as the mac are has low storage space can any one walk me through this process?

See the info here about sharing or using the TC for data.
Q3 http://pondini.org/TM/Time_Capsule.html
It is extremely important you realise.. the Time Capsule was never designed for this.
It is a backup target for Time Machine.. that is the software on the computer that does backups.. it has no direct connection to the Time Capsule.
It has no ability to back itself up.. unlike all other NAS in the market. It is therefore likely one day you will lose all your files unless you seriously work out how to backup.
The TC is slow to spin up the hard disk and fast to spin down. iTunes and iPhoto will continually lose connection to their respective libraries.
iPhoto in particular is easy to corrupt when you move photos over wireless into the library.. once corrupted all is corrupt. A single photo will ruin it all.. so backup is utterly essential.
Time Machine cannot do backups of network drives. ie the TC. You will need a different backup software like CCC. You will then need another target to backup to..

How to change file ownership/permission on Airport Extreme Time Capsule

I have a 3TB Airport Extreme Time Capsule that currently have a folder with a number of files. The problem is it won't let me delete some of these files because I don't have permission. On a mac it would be trivial to either take ownership or change my permissions. Any ideas on how I can do this on the TC?

niblettes wrote:
I only know what OSX tells me -- so my information is only as good as its messages.
Locked files seem like a good possibility though.
Your first post seemed to say that some specific files couldn't be deleted. If you know any of their names, see if one is locked. if not, that isn't the problem. If it is, unlock it and try to delete. If it still won't delete, that's not the problem, either (or at least not all of it).
How can I just make all file unlocked since I have no idea which of the tens of thousands of file are at fault?
I know in OSX its easy to change permissions on a folder and then propagate that change to all child foders and files. Does locking/unlocking work the same?
If you don't know of any specific files, try creating one, locking it, then seeing if you can delete it.
There doesn't seem to be any way to unlock all files in a folder.
Do you want to delete everything on the TC? If so, just erase it with Airport Utility -- only takes seconds.
EDIT: These files wouldn't be in Time Machine backups, would they? If so, you can only delete entire backups via the Finder, not individual files or folders. But the message OSX usually sends when you try that says so fairly clearly.
Message was edited by: Pondini

New AirPort Extreme time capsule to replace current AEBS

Is there a simple way to do this. I want to replace an old AEBS with a new AirPort Extreme time capsule. Do I have to create a new network? I'm not really extending the network, I'm just replacing the base station. If I use the exact name of my old wireless network and the exact password, will all devices abe ble to automatically connect to the new base station? Should I expect any trouble connecting to the pre-existing modem that the other base station was connected to? I'm hoping to avoid calls to the ISP and/or Apple and many hours of lost Internet time. Thanks

Hello there, Michael.
The following Knowledge Base article covers the basics for setting up the Time Capsule:
Setting up Time Capsule for the first time
http://support.apple.com/kb/HT1178
Additionally the Setup Guide has some great additional information if you want:
AirPortTime Capsule Setup Guide
http://manuals.info.apple.com/MANUALS/1000/MA1645/en_US/airport_time_capsule_802 11ac_setup.pdfmanuals.info.apple.com/MANUALS/1000/MA1645/en_US/airport_time_capsule_80211ac_s etup.pdf
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

New help with my mac air and airport extreme time capsule dont know how to save to time capsule and use as a external hd

new help with my mac air and airport extreme time capsule dont know how to save to time capsule and use as a external hd would like 2 store my home videos and pictures on the time machine (ONLY) as the MAC AIR has storage space limited space please help. THANK YOU.

See the info here about sharing or using the TC for data.
Q3 http://pondini.org/TM/Time_Capsule.html
It is extremely important you realise.. the Time Capsule was never designed for this.
It is a backup target for Time Machine.. that is the software on the computer that does backups.. it has no direct connection to the Time Capsule.
It has no ability to back itself up.. unlike all other NAS in the market. It is therefore likely one day you will lose all your files unless you seriously work out how to backup.
The TC is slow to spin up the hard disk and fast to spin down. iTunes and iPhoto will continually lose connection to their respective libraries.
iPhoto in particular is easy to corrupt when you move photos over wireless into the library.. once corrupted all is corrupt. A single photo will ruin it all.. so backup is utterly essential.
Time Machine cannot do backups of network drives. ie the TC. You will need a different backup software like CCC. You will then need another target to backup to..

Airport Extreme/Time Capsule won't connect to internet

Similar Messages

Maybe you are looking for