Airport extreme unable to connect to new router

We just received a new router from our cable company. The old router worked with our airport extreme just fine. After hooking up the new router the airport extreme could not connect to it. I received the following error "error occurred while trying to access the apple wireless device. Make sure your connection is valid Error -6753" So then I tried to power off and reset the Airport extreme. The button was stuck on my reset button. I did figure that out and was able to click the button. But even if I would hear the audible click when i held down the reset button the amber light never flashed rapidly? Not sure what else to do. I have turned off the modem, unplugged the router, plugged them back in. etc. I just don't know where to go from here.
Thanks!
jodi

Were you able to get the AirPort Extreme to reset back to factory default settings, as LaPastenague detailed?
The amber light needs to flash rapidly for about 6-8 seconds during the process to indicate that the reset is taking place correctly. Once you release the reset button, the light will stay solid amber for 15-20 seconds or so, then change to slow blinking amber.
We are a bit confused as well, since in your first post you mention that you received a new router from the cable company, then later in the post, you mention that you have a (separate?) modem.
In the most recent post, you mention that you have a new modem. Is the new router from the cable company the same device as the new modem? Or, do you have a new modem and another new router in addition to the AirPort Extreme?
Can you clarify on exactly what devices that you have? Make and model numbers would help. We know that you have an AirPort A1408.

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Airport Extreme won't connect to new Vizio TV for internet apps

I have my passwords correct and yet my new Vizio TV says that "Download Not Available" when I try to connect to my wireless Airport Extreme so I can get apps on the TV. It shows my Apple Network number but with a closed lock new to the icon. Trouble shooting says I might need to "disable MAC address filtering in wireless router." Don't know what to do! The airport is set up correctly so I can use my laptop and iPod without trouble. Can anyone help? Thanks.

It shows my Apple Network number but with a closed lock new to the icon.
It sounds like your Vizio TV sees that the Apple network as enabled for wireless encryption ... is it? That is do you have it configured for WPA or WPA2 encryption? If so, you will need to configure the TV to be able to access the network, just like your laptop or iPod.
Trouble shooting says I might need to "disable MAC address filtering in wireless router."
By default, your AirPort Extreme does not have MAC address filtering enabled. Did you configure it for Access Control in the AirPort Utility? If so, you would need to add the MAC address of the wireless adapter used in the Vizio.

Airport Extreme (old style) connecting to Plusnet router?

I'm upgrading to fibreoptic. Can I connect the Plusnet technicolor router to my Airport Extreme & thus the existing wifi network?

We are confused by the information in your post.
In the title, you state that the AirPort Extreme (old style) is connecting to a Plusnet router.
In your post, you ask if the Plusnet router can connect to the AirPort Extreme.
Which device is your "main" router at the present time? What will connect to what?
When you say that you have an "old style" AirPort Extreme, would that be the old "round" or "dome" shaped AirPort Extreme.....or.....would that be the old "square" shaped AirPort Extreme? The model number......it is on the bottom of the AirPort Extreme......starts with an "A" followed by four numbers.......would be very useful.
You don't tell us what operating system that your Mac or PC is using. Can you provide that information?
If you have a Mac and do not know what operating system it is running, click the Apple icon in the upper left corner of the screen, then click About This Mac. Post back with the OS X Version number that you see there.

Airport Extreme unable to connect to WPA network

I have an iBook G4 running OS 10.3.9 and a Netgear WGT624v3 wireless router. The iBook connects well with the Netgear router using WEP encryption but using WPA Personal security I get a message that says "the wireless network does not support the requested encryption method."
The netgear technical support people advised me that it is a configuration issue and to contact Apple to make it work properly but the only information I found there was to update the airport card firmware.
I updated the firmware for the AirPort Extreme card to 3.90.34.0p.16 from the Apple website but that didn't solve the problem.
In addition I have a HP Photosmart wireless all-in-one where I experience the same problem.
If there are any suggestions, I would be forever grateful.
iBook 1.2GHz G4 Mac OS X (10.3.9)
iBook 1.2GHz G4 Mac OS X (10.3.9)

Don,
Thank you for your reply. The article on WEP encryption is very interesting and I will use it when I use WEP.
The article on WPA indicates that an airport extreme card with software version 3.2 or higher should work. I think I have version 4.2 which came from the AirPortSW42.dmg which I obtained from the Apple website. So I am confused because it still doesn't allow me to connect using WPA.
Bill
iBook 1.2GHz G4 Mac OS X (10.3.9)
iMac 700 mhz Mac OS X (10.3.9)

How do I connect Airport Extreme in place of Buffalo wireless router in Japan?

How do I connect Airport Extreme to replace current Buffalo wireless router? ISP is StarCat in Japan.

Hello DM1960,
Thanks for using Apple Support Communities.
To set up and configure your AirPort Extreme please follow the steps in the article below:
OS X Mavericks: Set up an Apple wireless device
http://support.apple.com/kb/PH14058
Take care,
Alex H.

My airport extreme will not connect to the Internet

My airport extreme will not connect to my toshiba router. I connected it to my office internet this morning but when I hooked it up at home it simply will not connect. I have tried resetting all the settings and have had no luck. It did work once upon a time. I currently have my airport express hooked up so I know there is connectivity.

I could never figure it out after trying everything I could and going to the genius bar I ended up just purchasing another extreme. The really funny thing is that I can set up a network between the two and it works fine. I am using it at work now with out any problems so I guess there is really no loss :-?

LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8000 Wireless: HP printer unable to connect to wireless router.

Installing new printer, getting error msg saying HP printer unable to connect to wireless router. MAC address filtering may be enabled on your wireless router which can prevent HP printer from connecting to your wireless network during setup.
SOLUTION says: If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC addressof your printer to the list of permitted devices for your wireless router before continuing.
My router is WD My Net N900 Router. MAC filtering is diabled. My security mode is WPA/WPA2 Personal.
I have run out of ideas to try and fix the issues, would appreciate some help.
Thanks,

Hi Jamshidk
I am surprised you are getting that message and you checked the router settings and it is showing that the Mac Filtering is disabled.
I would suggest connecting the printer to the router with a ethernet cable to get a valid IP address and then setup the wireless.
Print a configuration report.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01554589&lc=en&product=3760410&tmp...
Type the IP address from the configuration page in the address bar into internet explorer browser. This will open the embedded web server for the printer. Click on the Networking tab, on the left hand side select wireless. After this is setup and applied, disconnect the ethernet cable.
Should be on the wireless network. Takes about 1 minute.
Run the add printer wizard.
Go to start, devices and printers and select add a printer. (Win 7)
Test the printer.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Is airport extreme a modem or just a router?

is airport extreme a modem or just a router? (do i have to plug it in to phone line or cable/dsl modem?) i dont want to lease a cable modem unless i have to. (expensivo!)

An AirPort Extreme base station (AEBS) includes a 56k modem for connecting to a dial-up ISP.
If you are using DSL or cable for Internet, you will need the appropriate modem in addition to the AEBS.

Internet connection is through airport extreme is not connected

internet connection through airport extreme is not connected maybe there is a problem setting it up

Is it possible that using a Netgear Router connected
to the AE (which is also a router if I understand
correctly) could cause connection problems ?
Yes.
Ensure that that the AEBS is configured to not distribute IP addresses.
Also ensure that the AEBS is on a different channel to the DG834G.
iFelix

Airport Extreme Doesn't Connect to Internet

I've been trying, for a couple days - to figure out the AE. I want to replace my Verizon-provided router, with the AE - because for whatever reason - since adding the Verizon router, my Apple TV's don't see my PC (and my PC is the home to my iTunes library).
I've got a solid green light on the front of the AE. I've got solid green lights on the back for: Wan Ethernet connection and 2 PC Ethernet Connections. My AirPort Utility App on my iPhone shows "green" for the base station but "amber" for the internet. My Apple TV's and iPhones also all show up on the AE.
Should I manually reset the AE here?
Also - even though I have FiOS - I don't have FiOS TV, and the folks at FiOS said there are no unique "gotchas" in switching routers. And although I haven't tried it - I don't want to set the AE up as a bridge to the Verizon - I want to use the AE and only the AE.
After hours of trying (multiple times) I always reconnect th FiOS router and everything comes up flashing green with good connectivity.
Any ideas on the way forward?
Thanks much!
-Coach B.

If you have the HP 2605dn printer attached to the 802.11n AirPort Extreme Base Station (AEBSn) (or any router) by Ethernet, then the AEBSn is NOT performing as a Print Server. Instead, the printer itself would have to be configured to provide this service.
I don't have this particular printer, but I do have a network-ready HP Officejet model that I have my network clients (Macs, PCs, & even Linux) connect to. The key is either using the unit's interfact panel to configure the appropriate network settings specific for your network.

Make AirPort Extreme share internet connection with Time Capsule

Hello,
This is the situation: in one room there's an old Mac, the modem which delivers the internet and the AirPort Extreme which is connected to the modem.
In another room there's the Mac Pro, the Time Capsule which is connected to the Mac Pro with an ethernet cable and to a printer via USB.
I want the AirPort Extreme to wirelessly share it's internet connection with the Time Capsule so that the Time Capsule can share the printer with all three Macs (old Mac, Mac Pro and Macbook Pro), the Mac Pro can use the Time Capsule for Time Machine functionality and maybe the Macbook Pro too.
And just using the Time Capsule for internet.
How can I do this?
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Thanks!

Is that AirPort Extreme "flat" or dome-shaped? If it's flat (802.11n-capable), you should be able to configure the "main" router to "Allow this network to be extended" and the other to "Join a wireless network". If the Extreme is dome-shaped, then you need a more-complicated "WDS" arrangement. In either case it shouldn't matter much which router plays which role.
I'm not sure what you mean by "And just using the Time Capsule for internet."
Nathan-NL wrote:
At the moment the AirPort Extreme is disconnected and the Time Capsule is used instead, but this way I can't share the printer...
Is the printer connected to the USB port of the Time Capsule? Can you see the printer in the "Printer" panel of AirPort Utility? What happens when you try to use it from one of the Macs?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Have 2 airport extreme base stations connected in chain. Airport utility shows slave unit without power. However, power is on slave unit, but status lights do not show up at all. Small green lights at each back port blink. Anyone have any ideas?

Unfortunately, you are describing the symptoms of an AirPort Extreme with a failing (or failed) internal power supply.
As a last resort, try a Factory Default Reset on the AirPort Extreme as follows:
Power off the AirPort by pulling the power cord
Wait a minute or two
Hold in the reset button first, and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back into the AirPort
Release the reset button and allow a full minute for the AirPort to restart
Now try to configure the AirPort again. If you continue to see the same symptoms as before, the AirPort will need to be replaced.

Airport Extreme won't connect with my cable modem (Time Warner)

OK, I'm tired of staring at a blinking amber light. I'm reaching out to anyone out there who's had this problem. I've got everything connected right, the software loaded, the connections set on my laptop (Macbok Pro). But still my Airport Extreme won't connect to the Internet. I've tried different cables, rebooting both my modem and my Airport. For the record, I've had a Mac IT guy from my advertising agency come by my house and make sure that everything's installed and hooked up right. But it still keeps saying that my IP address is invalid, even though I can connect (wired) using the modem.
I suspect I'll just have to take it to the Genius Bar or something. But anybody got any ideas? I really want to join the 'n' generation....
-neil

atotheb, Welcome to the discussion area!
Did you power off the cable modem when switching the Ethernet connection from laptop to AirPort Extreme base station (AEBS)? This is usually required.

Using AirPort Extreme hub to connect to stereo

Is it possible to use a second Airport Extreme hub to connect to stereo speakers?
If it is, what kind of cable might one use to do this?
Thanks
Charles
iBook G4 Mac OS X (10.4)

No, the AirPort Extreme base station (AEBS) does not have any type of audio output.
Are you thinking of the AirPort Express which does have an audio output?

Airport extreme unable to connect to new router

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