Airport Extreme wireless network can't find my HD-DVR, thus my iPad App, DirecTV, won't work.  Please help.

My Airport Extreme will not allow my HD-DVR (DirecTV) to connect to the wireless network. All my other wireless stuff (iPhone, iPad, MacBook Pro) all work fine.  My network name is all lower case, no punctuation, no spaces. Therefore my iPad App, DirecTV, cannot find my TV, and I cannot use its features.  I am so frustrated.  DirecTV came out to my house today and told me it's all Apple's fault.  I can hardly believe that!  Please help - TIA!

Plug a LAN port of TC by ethernet directly into the computer.
Unplug the TC so it is fully isolated from the network.
Do a full factory reset of the TC.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
I generally prefer to do the setup by ethernet alone but the new airport utility seems mighty wireless orientated. You might need to power off the modem and AE and everything else so you can pick up just the TC. But check that it doesn't work by ethernet first. Otherwise go to the wifi and you will see the TC listed as new device in the list of wireless AP's available.. click it and it will open the airport utility.
Once you get into the TC give it all short names, no spaces and pure alphanumeric.
I would also not turn off its wireless.. there is no need. Just give wireless the same name as the AE, same security setting and password.
Put the TC in bridge mode.
Once you complete the setup .. update the TC and put it back into the network.. if you have not already done so.. restart the whole network.. restart in correct order.. modem.. AE.. TC with 2min between each one.

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